thing, but the wifi in the cottage did not in fact connect to the internet i don t know why

room service was very fast and the food was amazing

easy parking. beautiful hotel, comfy stay. looking forward to returning one day.

also loved that there was free parking on site

hotel, friendly staff, good food, great breakfast, good size comfortable bed, decent shower, good

about 20 min drive from main car park from malvern hills, owner very friendly, pub very cozy with fireplace, we

parking and beer garden

the landlord was very helpful in sorting out our wifi

welcoming staff, easy check-in and out, tasty good quality food and local beers, open fireplace in the pub

good parking either in car park or on the road nearby

we were disturbed by the laundry van arriving below our room at 6.30 in morning

the room was above the laundry/kitchen/staff area of some sort with an extractor fan outside near the window

lovely location, but our room looked out onto the pool building with huge towel and robe laundry wheelie bins

a selection of varied laundry bags outside bedrooms not attractive

laundry service outside the room making a racket from 6am

i received a room upgrade and a late check out

breakfast was a bit slow on my first day but there had been a wedding

fantastic grounds, excellent food, great location in a small village, plenty of parking and history

friendly and helpful staff. great breakfast and food. excellent location. pet friendly.

there is plenty of free parking and wifi is free and works

i asked for a quiet room and we were above the laundry room and it was noisy

position poor the view was off the bins and dirty laundry also the emptying off bottles

we had a queen balcony room and we absolutely loved it definitely booking again soon, the spa/pool was also very

spa facilities were very good

could benefit from painting parking lines in hotel car park as lots of wasted space due to bad parking prevented

unfortunately the wifi extension in my room didn't work with the given password and staff were unable to help

wifi needs fixing, had to be at reception to pick it up

from the owners, beautiful location with a stunning view, clean, comfortable rooms, a snug bar with a wood burner

good for parking, great hosts, great food

bar was fun and convenient

wifi consistently excellent

picky to mention anything, but since you ask: wifi was a bit limp, air con in the room would have been appreciated

the breakfast was delicious and the breakfast room right on the mill pond was spectacular

the hotel also had parking, which is important these days

great location, breakfast was exceptional, staff great

they also had the secure locked outer door wedged open with a laundry basket

i usual have mediocre to dismal experiences at supposedly pet friendly hotels, but this couldn't have been

pet friendly

room service with us within 20mins and great quality all round

had a pet and the room was ok

side panel of bath loose and broken; two plugs, neither of which fitted the washbasin; dirty laundry in corridor

not overly clean and in poor state of repair, building overall poor state of repair and laundry left out jn

dirty laundry was stored on the

laundry bags left in corridor, dirty cups/kettle

the bar is great with outside seating rooms are large comfortable and clean, the owner has kept the

the only thing i wish they had was laundry on property. they have a nice referral, however.

was not ready at 3pm, due to late delivery of laundry, but was sorted quickly

wifi wasnt that great.

the staff was amazing nothing was too much trouble and the breakfast was superb

would have preferred a coffee pot at breakfast rather than having to ask for another cup when we wanted

clean and comfortable for the cost friendly staff very cosy in bar area nice food

excellent choice for breakfast. comfortable bed good location nice late check out time

the bar meals too were very good

but more than suitable for the price and our needs, we were given free drinks with breakfast, the wifi was strong

lovely restaurant area and bar area

whole day of travelling arrived and all i wanted like majority of folks was to shower chill order room service

was turned on every morning at 6 am and there was a constant buzzing noise coming from it, so my kids were woken

free access to the gym was also a bonus to our stay

the quality of the food on room service was poor.

the bedroom was spacious and spotless. the breakfast was excellent.

was amazing staff were apologetic about bedding and changed this straight away - problem with the laundry

bed mattress uncomfortable wifi kept turning off unable to get full tv channels on tv no itv shower was freezing

big parking

staff, big family room with added chairs and table, nice play area for kids, parking, safety gate, fantastic

staff were very welcoming and friendly - keeping the bar open, serving us drinks and nibbles to our table until

everything met our expectations and it was easy to find with lots of parking available

exceptional breakfast

arrival, the staff greeted us at the bar

ample parking, lovely garden area, cosy bar / restaurant and beautiful rooms

house rules were clear and wifi passwords etc were clearly written on a piece of paper

no view just backed on to staffs shed/ laundry room

beautiful grounds, however room was very dated and very standard, outside our room there was the laundry room

of parking lots of places to chill out rooms was really warm and clean the peppered steak was amazing

excellent hotel ,spa superb,rooms clean and modern

one very small thing was that the wifi connection was a little slow, but it really wasn t a problem and didn

and the hosts provided a laundry service which was really handy for us

free parking too

perfectly situated - free / safe car parking

free parking and wifi appreciated

comfortable room and bed with en suite facilities and small kitchenette which made life

first night - lots of kids sitting around and playing at bottom of stairs as we came down from our room

pet friendly as had to sit in the conservatory to eat additionally was charged and didn't feel dog

they are very pet friendly (but also have areas where pets cannot go, which is very fair)

garden was absolutely stunning, huge space, kids play area and views across the fields

the hotel is also pet friendly and really welcomed our dog

room too close to laundry room

laundry facilities in the room

like being kept awake by the banging of the door as i was next to the cleaning/laundry room

being next door to the on site laundry room. it was really loud.

from the restaurant bar was fantastic, she really helped make our stay easier and anticipated our needs

wifi not brilliant in my room

the bar area is very dated although warm & cosy! def needs an upgrade

wifi connection was very intermittent, the staff said this was a problem with the whole valley but

the rooms above the bar can be a little noisy up until closing time.

the food is excellent and service great, told them wifi was dubious and sorted it straight away

wifi was a bit hit and miss when i was there, as i start away from home a lot, access to netflix

views rooms was very spacy and nice staff was so lovely and helpfull room service was good and food was

location, great parking, impressive building, parrot in the bar/ restaurant area (behind the coffee machine, if

lots of parking available

great parking

wifi not great , rooms faced out onto the main road through the village

friendly, lots of parking, comfy room, amazing shower, great food!

ate in the bar in the evening and the food was fabulous and all the staff were very efficient

there was a temporary problem with the wifi

could do with separate parking for people staying or designated spaces

had a room next to where the laundry was delivered and it was a bit noisy on occasion

wasn t ideal in the evening trying to get kids to settled

on one afternoon, i went to work in the bar area and there was a large group of staff chatting and laughing

spa closing times

the pool area was lovely for adults and kids

being woken up at 7am by the laundry van crashing and banging outside our window

i also overlooked where the dirty laundry was stored

room lift bar menu parking

buffet breakfast had good range to choose from however coffee from the machine wasn't brilliant

breakfast, clean, free parking, close to motorway, kids happy

was lovely food breakfast was delicious and food in the bar and the restaurant

lovely room, and breakfast. friendly staff

the dining room was beautiful and very cosy because of the large open lit fireplace, but everywhere else no

parking was good, nearby for my husband to access accommodation

wifi was a little slow

heating noisy , floor boards in room and corridor loose and noisy , noise from kitchen and laundry staff,

room wasn't as booked and outside room was laundry bins and noisy

view from room was awful, a load of laundry trolleys

had a view of the bins at the back, and i was awoken at 7am to the laundry cages being dragged past

view overlooking water tank and laundry area was not the best

the carpets were filthy, the place smelled, the laundry was dirty and the plumbing was impossible it was

wifi inconsistent in room

mini bar in room was very reasonably priced, and there were free tea and coffee facilities

there's no room service as best i could make out but on other hand they leave you sachets of ground coffee and

lots of parking available and beauty outside seating area

room- changed rooms, first room was on the ground floor only 1small window overlooking the laundry bins,not

everything. comfortable decent room. parking available wifi worked well

the wifi was very reliable, which was very important for us

rooms, breakfast were great

delivered and provided plates, cutlery and linen napkins so we could eat it at a table in the bar area

big selection of food for breakfast

breakfast was good. location great.

very comfortable rooms, was nice to be able to get adjoining rooms for parents/kids

rooms are nice and spacious and lots of seating he restaurant and bar area of the hotel

the pool/wellness has restricted hours for kids, which are only allowed until 6 p

staff who were extremely helpful and friendly (use of iron/ironing board, a complimentary laundry wash)

- better quality for late risers and no laundry cart being emptied/filled in the restaurant next to where i was

the laundry chap was so loud with his cages

as a single mum travelling with 2 kids it can get stressful but bells gave us a nice place to go back to each

locals who attend the golf club bar made a few strange comments to me but the bar staff were really great about