i asked for a quiet room and we were above the laundry room and it was noisy

position poor the view was off the bins and dirty laundry also the emptying off bottles

room service food was very poor

the pool and gym areas were excellent

wifi was a little temperamental

the silence, the vegetation, the lawns, the laundry, the trees, and the rippling of the water channels crossing

had room 27 and opposite this room is a laundry room

nettes service team abends und morgens - thank you for being pet friendly

delicious breakfast and bar meal

location and building, plenty parking, excellent views and gardens, great for dog owners

laundry facilities always welcome

however an access gate from the garden onto cleeve hill would be great and a guaranteed parking

a lovely quaint house the owner was very friendly and helpful the breakfast was amazing our room was really

parking tight. but it was a bank holiday weekend. would be fine when less busy i suspect.

nice hotel bar 5 mins walk down the road for a good dinner

bins/laundry wheeled out loudly around 6am

some noise in our room from the kitchen below

it was very good except low level , intermittent, noise at night from an ac unit or kitchen extract fan or

staff are so helpful and friendly, my room was excellent, comfy bed, the evening meal in the bar was very good

of parking, super friendly staff, roz who worked at reception was so friendly and welcoming

location and great facilities: gym, heated pool, reading/chimney room, restaurant

s hard to say but if i had a negative point, there was a lot of kids staying that splashed in the pool and

we had room service, breakfast and dinner during our stay, all of which was on another level!

also lack of valet parking and the atmosphere in the hotel felt strained

would be if they had food service till 11pm with selected room service menu

they were great with the kids

the only thing, the kids sofa bed was quite uncomfortable

swimming pool was not available to use, we had a fitness fanatic in our group and wanted to use the pool but

free wifi

nice, quiet, clean room. good wifi. comfortable bed, excellent location.

the cleaning staff left vacuum cleaners and laundry on the staircase landing all day

and hers sinks and showers, roll top bath in the room, the breakfast was sublime and we even had room service

trying to book room service wasn t very clear. stains on the bed and carpet.

room service was very disappointing

s no room service or lunch or dinner facilities at the hotel

reception was full of laundry when we arrived no buzz or positive vibe about the place at all

the wifi was excellent

we used the swimming pool in the gym nearby (10 mins walk) and ate out in resturants that were also close by

location, free parking and an ev charger too

friendly family vibe but with a bit of class and chic - i stayed as i was looking for somewhere pet friendly,

together, no shelves in the wardrobe, no amenities such as shwer cap, tissue paper, vanity kit, laundry bag, no

we were in the basement and looked out onto the car park and were awakened by staff emptying laundry cupboard

the smart tv didn t connect to the wifi so the regular netflix, prime, tv apps did not work.

no restaurant, no room service, but minor issues from my opinion.

there was meant to be room service but after waiting 35 mins we had to track it down ourselves

friday morning we were rudely awakened at 6am by bins being emptied and laundry deliveries just outside the

didn t seem to know if they had a laundry service or not

also we asked for a quiet room but were put by the service doors so were woken early by the laundry

teas iron, ironing board, hairdryer excellent selection of breakfast for all dietary requirements room service

lots of parking (albeit 7/day), 4 ev charging ports at 22kw with no pesky app needed (straight apple pay/nfc

was poor and expensive, don t appreciate walking down a corridor to our room with laundry bags, beer kegs,

the kids bed was way too soft so my son ended up sleeping on the sofa

the kids bed was way too soft so my son ended up sleeping on the sofa

the hotel managed to totally mess the room selection and upgraded up so the kids rooms were substantially better

extensive tea and coffee faculties and delicious prompt room

henry the hoover and housekeeping laundry left over from room changing and left overnight in hall way

we got woken up at 7am from the cleaning ladies opening the laundry cupboard next to our room and shouting

service doir all left open showing dirty laundry

to use room service, but had no response

the bar was excellent

the room was very nice & enjoyed the tv free wifi

it was pet friendly but surely should be deep cleaned

put onto medication that needed to be refrigerated, i called up and was told i could use their kitchen fridge

no lounge bar as such.it would have helped to create a vibrant atmosphere

comfortable great bed, friendly staff, great breakfast, fast wifi, great location, onsite car

we chose the continental breakfast. good variety.

bar is well worth a visit

carpets throughout spoil an otherwise clean appearance

didn t like the glasses in the bar and the white wine by the glass was poor quality and wasn t chilled

hotel is comfortable and staircase was amazing staff and breakfast was

beautiful grounds, however room was very dated and very standard, outside our room there was the laundry room

no view just backed on to staffs shed/ laundry room

everything else especially the pool and spa facilities

spa and gym facilities

room.decor, lovely bar area and spa

room heating (bathroom towel rail) on and not controllable. laundry bags in coridor to bedrooms

the corridor had a large quantity of large blue (presumably) laundry bags cluttering the length of the hall

the bags with the clean/dirty laundry was lying outside my room on the corridor

there was a huge pile of laundry bags against the wall of the hallway during my entire stay: fire hazard on an

road with lots of traffic and the worst is that the bathroom was about 100 degress and over the kitchen - being

we were placed in the annex next to the laundry

good wifi and very comfy bed and bathroom facilities

gym was well equipped, room was spacious would have preferred a proper double matress

there was ample private parking

had travelled a long way and was hoping to get some lunch, but due to a wedding being on the kitchen was not

corriors littered with laundry at

our room '346' was right next to the laundry entrance

maintenance team then at 7am on the same sunday we were right next to the loading bay for the laundry truck

woken at 8 on a sunday to reverse beeper on laundry truck, and being woken at 7am following day by artic reversing

long corridors, ways out of the building through fire doors past dirty laundry (or it was a long walk up multiple

rooms were old sound insulation was poor they didn't have a bar some service was slow

breakfast was excellent.

the only small fault we could give was it would be good to have a room service menu in the room with a wine

a real hideaway dream. very welcoming staff, wonderful location, excellent breakfast.

breakfast on both days of our visit

they helped us arrange early room service breakfast which was great

parking right outside

had a warm welcome on reception and then had a lovely lunch in the bar served by howie who made us feel very

excellent breakfast. best scrambled egg i've had for a long time. field mushrooms were a bonus.

feature room we booked was fantastic, the grounds are spectacular and the food we had via room service was

solarium not working, some features in the pool not working and no bubbles in the hot tub

love the spa and we used the gym which was handy

lovely breakfast

t able to have room service as i was told the kitchen was closed and this was at 2130, not good enough for a

absolutely delicious food, both at breakfast, spa lunch, and dinner too

being next door to the on site laundry room. it was really loud.

room too close to laundry room

like being kept awake by the banging of the door as i was next to the cleaning/laundry room

laundry facilities in the room

nowhere to put our pet food staff said that veggie sausages would take 20 mins to cook initially

and the hosts provided a laundry service which was really handy for us

comfortable room, good wifi, breakfast excellent.

lovely, warm and cozy.clean,parking available.host very friendly and kind.

saves money for those away with kids

hotel looked tired (i am aware they had a problem with a floor installation but that was only the bar area) and

was minimal, but there was some noise at 8am from the laundry service being dropped off at the hotel right next

the buffet breakfast was good but the kitchen was a bit unresponsive to requests

swimming pool and sauna lovely and clean

parking was fine, pool and facilities were brilliant

mattresses in the sofabeds were not really fit for purpose even for kids - they were like waterbeds with not

room service readily

staff extremely helpful spacious room access to gym

on the desk was blunt and said we wouldn t get a superior room because you re not allowed pets in them, so

breakfast was good. location great.

only booked the hotel for the ev charger

felt we were tucked away in a room that had a view of a laundry shed unlike the other similar rooms it felt we

is lovely both inside and out, the staff and welcoming and friendly, the facilities in the room, parking, booking

they moved us to a room with a bath and discounted our stay as an apology with drinks from the bar on the house

the parking was ample

convenient for cheltenham yet quiet and away from the parking hassle

they also had the secure locked outer door wedged open with a laundry basket

we couldn t connect to the wifi

delicious room service meal - nicest fish and chips i've had in a long time

were allocated to one room (rm 11) but found there was very poor wifi reception and the rather elderly tv would

only limited parking spaces.

the wifi was not good which would definitely have been a problem if there on a business trip.

pet friendly, customer service

bar well stocked

free wifi excellent

lovely warm and cozy rooms, beautifully decorated, very generous space as we stay with our pets

everything food , ambience , spa , log fires

breakfast was excellent as were the choices

the spa is really outstanding

staff lovely, room beautiful breakfast was great

breakfast service was a lovely mix of formal and informal

heating noisy , floor boards in room and corridor loose and noisy , noise from kitchen and laundry staff,

room wasn't as booked and outside room was laundry bins and noisy

view from room was awful, a load of laundry trolleys

view overlooking water tank and laundry area was not the best

had a view of the bins at the back, and i was awoken at 7am to the laundry cages being dragged past

very pet friendly in the public areas

a cool building, room was awesome and enjoyed the bar area downstairs

air conditioning system from the kitchen emerged from the flat roof outside the window of my room and was

breakfast was great, although we didn t get offered toast

rooms generally overheated. no room service or food service after 9pm.

property doesn't have it's own parking so you have to park just up the road in the village square - the parking

free and easily accessible public parking immediately next to the

our car is parked in the public parking space in the village next to the house, which is convenient and safe

stunning - gorgeous garden to sit out in and enjoy the beautiful surroundings & loved the honesty bar - a fab

only negative could be no off street parking but this is to be expected in a small village & didn t cause any

the only thing i wish they had was laundry on property. they have a nice referral, however.

was not ready at 3pm, due to late delivery of laundry, but was sorted quickly

the breakfast was amazing and relaxing and we had a late check out due to a later appointment

granola at breakfast could have done with more yogurt, though i'm sure if i'd asked for some, the staff would

spacious, stylishly decorated apartment with a well- equipped kitchen

side panel of bath loose and broken; two plugs, neither of which fitted the washbasin; dirty laundry in corridor

laundry bags left in corridor, dirty cups/kettle

not overly clean and in poor state of repair, building overall poor state of repair and laundry left out jn

dirty laundry was stored on the

was no one on reception when i arrived and wifi code wasn't given however i was checked in after a short wait

had a room next to where the laundry was delivered and it was a bit noisy on occasion

of noise and disruption who had been put on the same corridor , there was screaming, shouting, kids running

the spa is so relaxing and the gym had a lot of machines on offer

the pool and gym

value for money, my room was very nice and felt very relaxed, free use of swimming pool and gym , food was

for us was important to have parking and spa and we found this in whitehouse hotel

understand supporting local businesses therefore not providing dining and or room service

very comfortable and ideas place in town spa etc

the spa was not working correctly which was one of the reasons we picked this hotel so we were a little

no sky tv meant we needed to find a local pub (rough) to watch the masters golf

lovely location, but our room looked out onto the pool building with huge towel and robe laundry wheelie bins

outside room at 0500hrs every morning (laundry loaded on to van) people smoking in room below drifted into our

laundry service outside the room making a racket from 6am

the room was above the laundry/kitchen/staff area of some sort with an extractor fan outside near the window

a selection of varied laundry bags outside bedrooms not attractive

the carpets were filthy, the place smelled, the laundry was dirty and the plumbing was impossible it was

a large room in a hotel with lots of parking and was very quiet.

pet friendly

lots of parking available and beauty outside seating area

lovely view, nice tv. pet friendly.