strong smell of damp/ damp washing on the lower floor near the laundry room

i really like the bar area it was nice to spend the evening there playing uno with kids and watching football

food items at breakfast were a bit slow coming out of the kitchen

free wifi, free parking and excellent facilities

great spa/gym with jacuzzi, sauna, pool and steam room

friendly and helpful staff. very easy parking, easy to find and a good sized room.

onsite parking. property full of character. friendly & helpful staff.

breakfast was very tasty and a great choice

thought the bar was a bit vibeless, it felt a bit like a waiting room

the history of the building is so rich and the decor really fits the property. ample parking.

guests not to have laundry changed everyday which saves the environment

loads of parking availability, only one upper level floor and great size room.

bar staff really quick and friendly - abby and chris

breakfast was excellent

did not know there was free wifi?

place was clean, quiet and the kids enjoyed their stay

had decent option for kids and adults

delicious breakfast

than ensuring people booked breakfast slots in advance to save us waiting for a table to be free nothing

was a little low in bathroom for shaving, reception who served at bar could do with a little more knowledge on

so handy situated in a country park with some beautiful walks and also handy for golfers having a small golf

wifi was the only let down but that was over come using my phone.

we did however enjoy a hearty breakfast (10% discount) at the cafe to the rear, used by golfers

reception/wifi struggles due to the hilly/tree lined location but we wasn't there to go on our phones

plenty of free parking space

the following night we had room service, which was fab

welcome and very informative we received excellent service at reception and in the restaurant and bar we could

to eat in the restaurant which is more for fine dining as was fully booked but were offered the bar menu which

both good very spacious car parking.

swimming pool would be lovely and only add to the ambiance and facilities, however i could not fault our

know it is not usual holiday inn way but a mini fridge in the room and a guest laundry would have been useful

arrived at a pet friendly hotel to find they didn't accept cats after a nearly 6 hrs drive

free parking for guests overnight

only two staff working on saturday night who were trying their best to be on reception, man the bar and serve

was brilliant the facilities were good bar open till 2am brilliant for a night cap

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

plenty of parking

location away from the hussle and buzzle, yet close enough to the city, parking, and comfy

room, wifi ok for email, not much else

rooms are tidy and spacious, the room service is excellent and the food from blakes was amazing

and what was brought to the room was filthy dirty as if it had just been pulled from the dirty laundry

feels like we was on laundry area, a noisy sound like washing machine was doing all night non stop and very loud

fast hassle free unlimited wifi

the room we stayed in was really nice and loved using the facilities especially the swimming pool and hot tub

purchased beverages from the bar using our room number security needs to be sharper in that area

room was very noisy, sounded like it was next to a laundry room

view from the bedroom some kind of laundry facility and wheelie bins, it was like a maze to get to ur room

washing machine in laundry room spinning until very late

great, clean & comfortable and the spa was amazing with a bookable hot tub and free access to gym / sauna room

will go back to go to the spa because that

it was over the laundry room

only thing which is not the hotels fault, was the noisy young kids running around and shouting at 2am in the

room and room service were

room service is prompt and the staff are always friendly and professional

was a prom going on the kids looked amazing, even though the hotel were busy, staff had time and smiles for

room- changed rooms, first room was on the ground floor only 1small window overlooking the laundry bins,not

tempramental wifi, had to log in every time, it didn't seem to remember any of my devises

receptionist was really pleasant and helpful as were the bar and restaurant staff

great staff and and enjoy the breakfast

with numbers , meal times etc would be helpful in every room and direct dial telephone to order room

rooms clean and comfortable. room service excellent.

residents bar very

place beds were very comfy little added touches like an iron and ironing board and the use of kitchen also had

the kitchen is a great touch

central location to all facilities . rooms really spacious. plenty of car parking spaces

of parking, countryside location

location close to the m5, with adequate car parking space

t notified about the 3 charge for room service until the second night using it which was slightly annoying

car park, large room with smart tv

a big event took place and staff saved a parking spot for us by

linen cages were outside the room view, thrown in laundry bags over the ground (i only hoped it was bagged

lots of clanking and banging right under the window which had to be open as it was very hot, the laundry bus

having easy use to a great swimming pool

swimming pool. grounds. car parking. wifi. friendly staff.

staff here are so friendly and went above and beyond from the reception, to the restaurant to the pool

the view from our room, we were looking straight at the laundry.

spoke to laundry, and they resolved the matter for our next 3 days

the waiter had to find them and came back with a pile, he said he had never been in the laundry room before so

not great if it's night time and you have kids to look after

parking outside the room so i can manage bags with the kids, plus it s a

perfect place with free parking

no dedicated parking on site but there was a good amount a short walk away.

tiny thing to mention is that the hotel does have some parking just outside which is great but there is also

nothing really apart from the bar wasn't open but saved me money haha

the wifi was occasionally patchy, but generally fine.

difficulty parking.

checked out early,should of asked for refund,but didnt want to come in contact,with any of the kids running this

wifi internet signal in second floor rooms for laptops

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

beautiful old building love the carved wood and fireplace

on checking in i asked for breakfast but was told there was no breakfast, the hotel also has a laundry service

one pillow each wifi was open and unsecured

from my family is so table lamp working with main light so can by switch on durring night for kids

kids playing piano for hours in the lobby

breakfast was too early 0630am to 8:30am - not easy to make it on time when you have kids

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

dog friendly excellent service and breakfast easy parking and access to uni good wifi

i asked for an early check in as we were part of a wedding party. this did not happen.

the room service and cleaners were overly keen and we had many knocks on the door before 10am!

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

friendly staff clean room giff parking facility

wifi was very good but after changing rooms to move away from back of hotel

no leaflet to explain facilities or explained how to use room service.

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

wifi not working

requested and got early check in for 4 rooms.

clean rooms excellent staff comfy beds free parking

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

also no prices up at the bar and was charged 5

then about 9pm there was lots of noise in the car park adults and children shouting and screaming this went on

was excellent, easy to find and plenty of parking

wifi password, breakfast times

big plus is the secure parking

most hotels cover room service orders whilst in transit

the wifi was disappointing as it kept dropping out.

they charge you for parking

barclaycard arena for celine concert so booked an overnight stay, good location hotel booked taxi

the bed was super nice ,room perfectly clean and the breakfast was good

very comfortable stay for our family with two young kids

not a complaint but arrived back hoping to have a drink at the bar but unfortunately closed

prices in the bar were stupidly expensive

proportioned room with free wifi, air con and tea/coffee making facilities

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

no sewing kit in room and room service non existent during late hours

the choice of breakfast was great

the breakfast was excellent,

breakfast!ud83dude29

dinner & bar menu needs to include some more everyday style of meal, rather than just burgers or

charge of 13 and the hotel bar is extortionate

also excellent room

and helpful staff at the reception specially mr khalil-ur rahman s service and arrangement of early check in

great gym, great breakfast

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

wifi in room doesn't work on tv so you can't cast, okay if you're only there a night i guess, (we

modern facility, staff were friendly and we were given a complimentary late check out which was

very basic - no teas/coffees in kitchen

also, noises from below, either laundry room or bar cellar

alisha and adam made it a joy to visit the bar area

site , you can t use the hotel pool as it states as it s rented to outside and full of kids, all food was

blasting out with flashing lights,after that party had finished people where very loud still with kids running

location, cleanliness, staff, food, swimming pool and bar all excellent.

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

i love this place ,kids enjoyed every bit of it

very friendly staff especially claudia, good with the kids

location early check in on arrival with no extra charge

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

beds, lovely breakfast and the staff went that extra mile for my wife birthday by upgrading us and a lovely

offers parking with many benefiting facilities including sauna and gym

you should not have to register to access free wifi.

staff were extremely friendly and the breakfast was delicious

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

i loved the hassle free wifi logging system

gym is quite small so once 5 of us were in there it was a squeeze but the equipment is good.

the staff were really helpful and friendly, great breakfast and spotlessly clean rooms.

wifi was poor or non-existent

kids run around the pool, jumping in the jacuzzi, opening steam room doors constantly and jumping

one could go to a bar in the evening and get tea or coffee whilst in the ground floor lounge whilst waiting or

location; joyful pool, sauna and jacuzzi; comfortable bed; lovely shower; friendly and helpful staff; tasty

really pleasant staff. great breakfastl

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

would be excellent if self-service laundry facilities were available

40am sunday morning by the laundry van loading & unloading linen/towels etc

this in itself is ok until the laundry truck arrives around five in the morning

blocked in on exit in the morning by a laundry vehicle

the security put in the laundry lift because the other lift wasn t working which is fair enough

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

spa had too much chlorine in pool

great room. great breakfast and really convenient

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

they made us sleep in basement next to loud laundry

early check in is always a bonus when available and the location is great

very comfortable beds, great quality room service, very central location

i even had room service which was the best i have had, it was still hot as i ate it

weirdly there's an outdoor laundry at the garage nextdoor

we requested a welcome slate for mu partners birthday which was lovely. early check in

there's a bar in reception but we didn't use it

charge is exceptionally high and was told wifi would be free however there is a limit then you have to pay

cards stopped working multiple times at times, which was all dealt with immediately there was no wifi while i

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

warm room late check out

access to the gym and the room service option were just bonuses

we had a few drinks in the bar on the evening and the lady serving us was

selection at breakfast,staff very friendly and helpful

kids friendly as they have prepared some crayons, colouring paper and some toys at the lobby

breakfast, location, early check in was possible

staff who took the time to tell me where everything in the hotel was, breakfast/check-out/late check out etc

late check out and the size of the room and the friendly staff.

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

on,y small niggle was that the free wifi was a bit slow but that s not an major issue....

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't

enjoyed the leisure facilities, especially the swimming pool

spa was incredible service was amazing room was so clean just everything

i had to pay for late check out by hour. which is the first time i have ever had to

location, rooms, breakfast and staff hospitality

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

wifi signal is weak

irish guy behind the bar was really friendly and attentive

your laundry charges were expensive

great location, great breakfast and very clean

wifi no faster

restaurant and bar area was good, we had evening meal and drinks which were reasonably priced

wifi could be better

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

staff, excellent breakfast, well equipped room, good wifi, perfect central location just a short walk from grand

i loved the spa too

i didn’t call down to reception as i didn’t want to wake or alarm the kids

don’t recommend this hotel for family, rude pictures around which are not suitable for kids, limited area and

clean and comfortable for the cost friendly staff very cosy in bar area nice food

although i put on the search that i needed to hotel to be pet friendly i don't feel its very fair for the hotel

lovely restaurant area and bar area

wifi was very good

history tour guide said bar area of this pub is the oldest in worcestershire

was not ready at 3pm, due to late delivery of laundry, but was sorted quickly

the only thing i wish they had was laundry on property. they have a nice referral, however.

amaizing breakfast - freshly cooked to order

the staff was amazing nothing was too much trouble and the breakfast was superb

to a 2 bedroom 2 bathroom suite with kitchen facilities and a lounge, really nice, 3rd floor overlooking the

not overly clean and in poor state of repair, building overall poor state of repair and laundry left out jn

side panel of bath loose and broken; two plugs, neither of which fitted the washbasin; dirty laundry in corridor

dirty laundry was stored on the

laundry bags left in corridor, dirty cups/kettle

heaters didn't work at all on first day in both rooms.its very uncomfortable with kids.

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

very rowdy spill over from the bar into hotel reception at night.

of little extras for children (explorers pack with puzzles and games and a cookie as they left breakfast)

there was room service available

one lift working, car park very tight and a number of spaces taken by laundry carts

wifi bandwidth is

really nice staff and a wifi that actually worked

the staff were incredibly helpful and welcoming, lovely bar area and breakfast.

parking £15 rip off and £10 extra late check out 5pm excellent

breakfast was exceptional, i can honestly say the best we have ever had

when a week before i had just come out of hospital there was no offer of running me around in golf buggy, the

moved our room to a ground floor one, delivered room service silently, supplied a cot bed, high chair ready at

room look tatty and not good value for money - would not take a lot to fix no table - why offer room service if

breakfast as per the bedroom brochure; maybe more clarity in terms of the restaurant and lounge bar bookings

wifi was excellent, room clean, bed amazingly comfy, great sleep, tele decent with sky sports

reception and bar staff were great

extra bed for kids wasn't comfortable

location, car park and late check out

option for a hot breakfast