felt we were tucked away in a room that had a view of a laundry shed unlike the other similar rooms it felt we

wifi signal was not good otherwise would of been 9/10

the snug was a great room to keep the kids entertained

nice cottage, good ambience, good parking, newly remodel room, great bed!!

parking was really good

parking is on-street, and at busy times visitors may struggle for space

ray was very pleasant to talk with and the honesty bar was appreciated

location next to a pub, easy parking, quiet village, super friendly host, good breakfast, very charming garden

so many little extra touches including an array of toiletries, mini bar with a variety of soft drinks, huge

free and easily accessible public parking immediately next to the

laundry facilities always welcome

bit tight parking

parking was very limited and quite dangerous with a drop to the pavement below with no barrier in

breakfast was lovely and one of the best , if not the best we have ever had when we have been away

a lovely quaint house the owner was very friendly and helpful the breakfast was amazing our room was really

we paid $350 which included the breakfast (there's a wonderful buffet in addition to the hot breakfast), and

bit dark going across from the main building to the bedroom building round the pool

we also booked a pet friendly room and took our dog and that side of our stay couldn t have gone more smoothly

kids not being able to use spa

the gym was limited

distance from room to reception. what happend to my laundry!

our room '346' was right next to the laundry entrance

staff were loading/unloading carts of laundry on sunday morning just next to the room, making it impossible to

maintenance team then at 7am on the same sunday we were right next to the loading bay for the laundry truck

corriors littered with laundry at

the cleaning staff left vacuum cleaners and laundry on the staircase landing all day

bar - we could help ourselves to the amazing selection at the bar any time

i also went thinking i could get a room service meal at 1930 on a monday evening only to be told the kitchen

the sitting room, bar area and dining room were gorgeous

decor, beautiful food, lovely bedrooms (super comfy beds) with stunning bathrooms and also very pet friendly

reception was full of laundry when we arrived no buzz or positive vibe about the place at all

we used the swimming pool in the gym nearby (10 mins walk) and ate out in resturants that were also close by

a nice breakfast with good staff, the restaurant was not open during our stay due to the chef having some

and a personal touch of the teddy bear which my kids loved

they were very accommodating of our pet dog and offered lots of advice on where to eat and visit

continental breakfast was spot on and you could upgrade for very small fee to full breakfast, early check in

only thing i would change is that the wifi was chargeable & feel in this day and age should be offered as a

cooked breakfast, bigger bar choice

on arrival my room wasn't ready yet i'd paid for early check in and neva got there till 125 anyway so should of

room was fairly comfortable, great large tv and good wifi

the age of our kids we probably needed to book two rooms, a little small for teenagers as

lovely breakfast lovely room and pool access

we found coconut body oil, a cigarette filter and paper rose petals from a previous customer and in the hallway

choice of breakfast and liked the fact there was a pancake machine went down very well with the kids

it's a 25-minute walk to cheltenham spa train station

carpets throughout spoil an otherwise clean appearance

period style decor, rooms large, clean and warm, comfortable bed too, great tasty breakfast with good selection

told us the dinner menu was in the room which we found disappointing only to find out it was the room service

good wifi

excellent location. excellent room service and breakfast.

together, no shelves in the wardrobe, no amenities such as shwer cap, tissue paper, vanity kit, laundry bag, no

we were in the basement and looked out onto the car park and were awakened by staff emptying laundry cupboard

no extras like bars/restaurants/ kids stuff but again we did not need or want that on this trip so perfect for

was pet friendly

they provide everything you need and make you and your pet feel very welcome

was poor and expensive, don t appreciate walking down a corridor to our room with laundry bags, beer kegs,

free wifi that was very easy to connect to with great wireless connection

f & b quality very good except for the room service breakfast which was poor

wifi is a little slow.

went for a deluxe pet friendly room, the bathroom was lovely but there was rust at the bottom of the bath & on

henry the hoover and housekeeping laundry left over from room changing and left overnight in hall way

we got woken up at 7am from the cleaning ladies opening the laundry cupboard next to our room and shouting

service doir all left open showing dirty laundry

very strong wifi

but this is a personal choice & no criticism to this wonderful hotel bar and bar area including the conservatory

breakfast was great,location amazing

only experienced the bar and breakfast in the morning but both were excellent

path down from parking a struggle with wheeled cases

whole visit was exceptional, from the staff on arrival, the food, the bar staff, the afternoon tea was superb

breakfast was very good with a wide variety of choices

dirty laundry bags in hallway and didn t move for 3 days

the fact the hotel was pet friendly

lovely bar lounges and giving complimentary upgrade

had to go to main hotel to order room service and get milk requested from staff but not delivered 2 hours after

great breakfast from very friendly staff

i used room service for dinner both nights i was there and the food/service was great

good sized sauna (two available) and steam room, with big enough pool

good variety of breakfast options

breakfast was delicious too

the spa though small has everything a pool, a hot tub and a gym with a good variety of treatments available

didn t seem to know if they had a laundry service or not

also we asked for a quiet room but were put by the service doors so were woken early by the laundry

friday morning we were rudely awakened at 6am by bins being emptied and laundry deliveries just outside the

battery and a lovely kitchen staff member helped jump-start my car all staff lovely and friendly kids were

pool was another highlight

the silence, the vegetation, the lawns, the laundry, the trees, and the rippling of the water channels crossing

had room 27 and opposite this room is a laundry room

food in the restaurant and bar was delicious

the wifi could have been better.

free wifi and car parking was great

you pass behind the bar and past the entrance to the kitchen

rooms were old sound insulation was poor they didn't have a bar some service was slow

i think the price of a pot of breakfast tea for 2 at 11, was expensive.

weak to non existent wifi same breakfast money every day ingredients ran out for breakfast so they had to reduce

the staff were very friendly and hospitable the dining for breakfast and dinner was amazing the gardens in

the swimming pool size was a perfect size for kids

advertised ev charger and didn t have one

staff are so friendly and gave kids activity for my daughter so she wouldn't get bored

we try to go to use it on saturday and sunday,even in the morning and the evening was busy with kids and people

lack of room service options. unable to get room service breakfast.

they helped us with a load of laundry that was done promptly and efficiently

we were relegated to the bar area, whiere we felt isolated

room was very comfy parking was an extra bonus breakfast was one of the best i ve had

a good location just off the main square in stow on the wold, plenty of free parking at the hotel

the hotel was wonderfully equipped with a bar and full service restaurant where we had breakfast and dinner

room, friendly staff, great food in the restaurant, handy parking and good central

room service with ability to bring breakfast up would've been lovely

in the garden of the hotel beautiful and quaint rural retreat with amazing attention to detail bar man from

bar reasonably priced and very nice to spend time there

good parking at the rear & a hearty breakfast to boot

breakfast was great and they even cooked a sausage for our dog and made our toddler a babycino at

price of drinks and limited parking.

great breakfast, friendly staff and a really good deal from agoda

parking a bit awkward

no secure wifi, very small room.

wifi required private details so could not use :-( bit noisy from bar below

slow wifi connection in the room. but it became a very good reason to disconnect!

bar area warm and

rooms and bar were authentic looking

incredible so when we visit again we will eat here we had drinks in the lobby, the snug and the bar

was minimal, but there was some noise at 8am from the laundry service being dropped off at the hotel right next

hotel, even prettier than the photos, lots of lovely places to sit by fireplaces and enjoy the lovely food and

good location , excellent staff, very good breakfast .parking .

mattresses in the sofabeds were not really fit for purpose even for kids - they were like waterbeds with not

despite requesting full room service both online and at check in - we had to request the service at 16

special mention to barbara for helping me with the extension and with my laundry

don t iron your clothes when you send them for laundry

room had a view at the backyard which wasn't so nice because had some stuff for laundry/kitchen

location , parking right next to the cottage

well stocked bar with gins, mulled wine, local ales, cocktails

laundry facilities in the room

room too close to laundry room

being next door to the on site laundry room. it was really loud.

like being kept awake by the banging of the door as i was next to the cleaning/laundry room

food from room service was excellent

the best uk spa hotel i have stated in so far

breakfast was tasty and plentiful. location was delightful and relaxing.

the spa was fantastic and importantly very relaxing - there is a long pool to swim in, a warm outside

the staff could not do enough for you and the bar was fully stocked with all the top brands

the restaurants and bars on site are great, with delicious beverages and the breakfast/dinner were superb

no view just backed on to staffs shed/ laundry room

beautiful grounds, however room was very dated and very standard, outside our room there was the laundry room

being with a child there is so good as they have timings to go to the swimming pool twice a day, child menu

hotel was providing free room service because of covid so we were able to have breakfast in bed every day

the spa & pool options were great

heating noisy , floor boards in room and corridor loose and noisy , noise from kitchen and laundry staff,

room wasn't as booked and outside room was laundry bins and noisy

had a view of the bins at the back, and i was awoken at 7am to the laundry cages being dragged past

view overlooking water tank and laundry area was not the best

view from room was awful, a load of laundry trolleys

laundry left up on a landing

the view outside was the laundry bins and kitchen

no gym or laundry service either which makes longer stays a challenge

room had no view and was next to kitchen and laundry

swimming pool

so helpful and welcoming, the owner was determined to get my wife's laptop connected to their wifi

experienced difficulty parking in the residents car park at the rear of the hotel due to the lack of spaces but

i felt the breakfast was limited considering quite expensive to stay - but that s picky

was very pet friendly and there were lovely walks from the hotel

food, staff helpful and welcoming great atmosphere and pet friendly

did laundry and got a haircut

the staff in reception, the bar and the two dining areas were also 'tops'

stagnant pool of water on roof outside was the view from the window

room service on saturday evening (15th dec

friendly staff, lovely building, good breakfast choices. pet friendly - but high charge.

the landing was constantly covered with laundry bags during our stay

room was above the bar so it was a bit noisy until about 11pm and there was traffic noise in the morning

the girl behind the bar had to move her car so that i could get on to the small area of parking next to the

also appreciated the early check in facility, in order to change , & leave bags etc

comfy bed , good location , i arrived early and no problem with early check in

excellent breakfast lovely bar great ambiance

such a beautiful old building with ample parking too

and asking for somewhere to change before a wedding, i was offered the toilets or paying a £20 early check in

as soon as the function ended, we were able to easily find a parking space

rooms were clean and comfortable but both of us had showers which leaked, the wifi in my room wasn't reliable

could have had internal laundry facilities.

great location, excellent staff, kitchenette and laundry facilities excellent

we chose an apartment for laundry facilities and to cook for ourselves which we did every night except the

housekeeping staff all sitting in corridor surrounded by bags of laundry each morning not a good look

the wifi wasn t working

checking in to checking out, the owner was friendly and helpful, breakfast was also excellent

secondly the chromecast on the tv did not work (and yes we were connected to the wifi etc)

rooms were decorated to a high standard, all the extras in the room were great, breakfast was

breakfast was brilliant, nothing too much trouble, would definately return again when in the

had to ring for wifi password

woken up and kept awake by the laundry trolleys arriving up and down the pathway outside the bedroom window at

late check out available at additional cost

only one member of staff and he seemed to do everything from being porter to receptionist to room service and

good size room, very pet friendly, great breakfast choice inc. quiet location.

loved the bar and restaurant. a very cosy feel, lovely food and great staff.

small cabin shower, windows that couldn t open, abandoned laundry bags on the

beautiful old cotswolds building with wonderful gardens at the rear leading to the spa and parking area

breakfast was very good from the fresh fruit to the cooked to order breakfast

just the breakfast room and breakfast itself was a special experience

the food was superb , the bar was terrific and the gin garden spectacular

had a room next to where the laundry was delivered and it was a bit noisy on occasion

swimming pool and sauna/steam room were all very nice and

bar is extremely pricey

nice leisure centre with pool, jacuzzi, sauna, steam room and gym

of noise and disruption who had been put on the same corridor , there was screaming, shouting, kids running

and the hosts provided a laundry service which was really handy for us

there is also a seperate kitchen you can use if you feel the need

has a bar but if they don't have what you want the pub is a few doors down the road

microwave fridge in the room and small kitchen was bonus could do my own

adjoining rooms within the one unit-perfect if the kids are asleep and the adults want to watch tv etc, fridge

and the room at the back was quiet apart from a humming sound from some sort of machinery in the laundry room

we realized the second day that we were located over the laundry room

really pet friendly love that they can sit with us in the conservatory at mealtimes including breakfast

great bar and breakfast in the morning was brilliant

location with parking, easy check-in, comfortable beds, spacious and clean room and bath, nice bar