there is no guest laundry

proximity to family and friends, great breakfast, friendly staff

breakfast was great with a good selection to choose from

breakfast was a helpful plus

breakfast is free and there are both hot and cold options

had blood spots on top cover maybe they dont wash top comforter i only see sheets takeing to the laundry room

the issues they told me they didn't have anything more to issue us cause they wouldn't have clean laundry till

a lot of outlets, wifi, friendly staff

parking near to rooms

red roof inn, franchise, charges for pet fee

so i had to go all the way back downstairs to see why then she hands it to me in a doubletree laundry bag said

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

the smell of laundry detergent on sheets

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was

i also wanted to use the guest laundry which was also not

the little bar in the lobby is so cozy and a nice touch

only slightly negative thing that i can possibly comment on is parking

to park in a parking deck instead of at the hotel but the hotel covered the cost of the parking deck

he loves to swim, so we enjoy the pool

the breakfast in the morning was

dont plan on clean laundry

the onsite laundry facility came in handy, as we were there for a week

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

laundry room was out of order my last 2 days

facilities, loved the pool,kitchen had everything we needed

location, amenities including laundry, room layout, price

staff was friendly and helpful, laundry room had 3 washers and 4

i had my pet and was not expecting the bed to be off the floor, where i was met with dust bunnies that had

the room was clean and neat with a nice kitchenette. it was nice to have free wifi and a fridge.

i do not travel with a pet

this hotel has a great breakfast and pool

the pool area is wonderful! such a great place to take your kids to play in the pool.

the pool was great. the room was clean as well as the surrounding area in lobby.

the pool area is perfect

location , great parking, friendly staff, big room with king bed and nice size bathroom

the pool and dining room was closed because the virus but the room was wonderful and for cheap.

pool and hot tub being closed

clean room; clean parking lot and ground area

even though i couldn't enjoy the pool and the dinning room, it was still a great experience

wifi; seems like couldn't connect without giving a lot of personal info/signing up

breakfast is pretty good. fitness center and laundry machines available for use

loved the wide variety of breakfast

breakfast could have been better.

breakfast is pretty good. fitness center and laundry machines available for use

they allow pets and had to hear a dog bark all night

nice pool and exercise room

there were no towels at the pool and it closed at 10 pm

costs not specified before booking hotel is advertised pet friendly and they charged an additional $100 cleaning

bar and food choices were wonderful, the rooms are well equipped and everything looked brand new

i loved the kitchenette

towels had an over bearing smell of a maple syrup not a laundry soap smell

no quarters for on site laundry

my room wasn't ideal, 115, near employee break room, and laundry

convenient. had two great restaurants that shared parking lot.

staff were very kind, the room was exactly what i was looking for and the bar was a nice

has laundry room

cute rooms with kitchen area

they had smoking rooms

custom service, mattress, kitchenette, near steps, had a smoking room

custom service, mattress, kitchenette, near steps, had a smoking room

i was told 2nd shift didn't do laundry & there were no more clean towels

no toilet paper all machines in laundry room broken (promoted amenities)

no stairs which we requested and there was a first floor laundry

had no handicap opener the carts were terrible to push wheels were bad noisy from other guests kids asked for

the wifi sucks

the reason was airport shuttle, breakfast and laundry facilities with the bonus being a pool

there was no bag for dirt laundry

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

laundry & snacks/food at front desk was a great bonus

confirmed twice with front desk that hot tub was open and that they had guest laundry

outside of our room when we arrived, there was a room service tray of partially eaten food on the floor in the

no breakfast

hotel was quiet. elevator was pretty quick. wifi was better than neighboring properties.

comfortable beds, great breakfast, parking facilities, nice restaurants at walking distance

no pool no bar no breakfast

- windows open and not pet unfriendly

hotel shuttle

the pool and hot tub

spent hours trying to operate it until finally got room service to do it

airport shuttle

liked the amenities of the hotel especially the laundry room

access to laundry room/ gym and no extra charges

love the free laundry facilities

free laundry, great beds, good staff

comfortable bed. extremely clean. free laundry.

laundry facilities were good

she was receptionist and laundry

she was doing laundry and was gone for around 10 minutes

) was collecting laundry from the laundry room

down i found was there was no change machine in the laundry room

friendly staff, airport shuttle, breakfast, everything seemed new and clean.

free onsite parking, free breakfast which was delicious and many items to choose from

good gym to satisfy your exercise needs

manager shuttled us to airport, was full of personality! very friendly.

the breakfast was delicious with plenty of variety

also loved the free laundry

isn t the hotel s fault, but there were a lot of kids there

this hotel was so clean, the staff was so kind. the pool was clean.

have a indoor pool(very small) for the kids and a full liquor bar downstairs for the grown-ups

i also liked having a pool table & bar available in the lounge area

no laundry

the 2nd level by the laundry room smelled really bad

waffles for breakfast, nice touch! free shuttle to the airport, great!

the breakfast is good and hot nice place to eat.

it was very uncomfortable being that we had kids with us at the time, we ve stayed here multiple time in the

love the employees, love the pool and spa

there was lots of yelling kids at pool

no room service at all on a two day stay even though sign in room says wayer and snacks refilled daily

were a bunch of kids playing hockey and making a lot of noise in the hallway at 930 at nite but when i called

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot

front door was propped open (had been during the day as well) and the back door leading to the parking lot was

the roaches in the room the homeless living in parking lot

also it's mainly nasty people that live there with the police sitting in the parking lot was not impressed top

the kitchen & size of the room.

smelled like smoke and the kitchen area looked well used

like the idea has inside pool with family allways enyoy it

pool was not available, microwave didn't work properly, no in room phone and the elevator was

pool not working, cable not working, wifi not working and breakfast not too good.

indoor pool was nice

parking on 4th of july no space for us terrible

laundry, parking, dining locations are convenient and meet my needs

we called down to the front desk once we settled in our room to ask for the wifi password and the guy that

room was dirty and smelled like smoke even tho it was a non smoking room, people standing on the second floor

closer to places also you can bring in a pet

i was put in a smoking room, 2nd, the room was dirty, 3rd the bed was not comfy at all as well as the so called

food/gas nearby as well as continental breakfast

the staff was helpful and friendly. the breakfast was good.

it was nice the breakfast area was open 24hrs so we could grab some silverware to eat and grab breakfast super

room was clean and comfortable, breakfast was available any time, very nice staff, good price.

breakfast. and the room was clean bed very comfortable

room smelled like dirty musty laundry, there were no towels

were fumes from the laundry pervading the entire ground floor

property was clean, quiet and had a guest laundry which i used

do not take the room close to laundry, you will hear loud sound during night.

laundry service is on the 4th floor, costs about $6 to wash and dry per load

working pool, luke warm hot tub, no working laundry

the rooms were a great value and we utilized the laundry facility as well

there was no laundry facility, had to go to another hotel

they said they were still doing laundry and that we would need to wait

called a weeks in advance and asked them if we could have an early check in if possible to make it to a wedding

after an hour he went to laundry area & they gave us towels

main entrance is at the back of the hotel, not easily identifiable in my opinion, and the parking is tight given

small but nice gym and pool

plenty of free parking

the breakfast and pool

pool and laundry room,

room, service, breakfast , and free shuttle exceeded my expectations

no hot tub in pool area.

no pool, wifi

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused

comfortable room, 24 hour laundry room, 24 hours free drink

laundry machine and dryer only takes quarters so you need 10 quarters each to pay for the 2

except the pool and hallways was nice

full breakfast and dinner buffet mon-thursday make this an exceptional value

pool wasn t heated

it was clean beautiful and plenty for the kids to do in the area.

parking was limited

the breakfast was okay. there were not all of the traditional selections usually offered.

breakfast was very nice with a lot of choices

the hotel was beautiful! very clean and quiet. breakfast was fantastic!

the kitchen that they where t cooked all the way and to use the microwave so that people can eat

breakfast area was very nice with a lot of seating

pool was down for updates but looked nice

i had some trouble connecting to wifi so i called the desk and they quickly fixed the problem

the size of the room and kitchen space.

need coin laundry inside.

he was able to find one bar in the laundry room

not in the laundry, not in the room, not in the bedding

beds were clean and comfortable, and wifi was good

parking was close

laundry area was clean but only 1 washing machine

weekly rates made multiole relocations easier, tgere is a gym, laundry, free breakfast and delicious coffee

staff and laundry area locked for guests only

cool refrigerator, stove, microwave, dishwasher, and laundry on site

was no laundry soap in the dispenser to do laundry had to go out buy your own not cool

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

we stayed for four days, one thing we didn't like was the laundry system

only issue would be laundry area and you have to pay to clean clothes

room had an odor of previous guests cooking and dirty laundry

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no laundry bag in closet

no place to do laundry

kids hated it was no free breakfast they said why no free breakfast when you pay so much to

shuttle to airport was awesome

had to wait for them from laundry i was told

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had everything i need including laundry

handy off the freeway, pet friendly

service is horrible, no electricity when i arrived, so i couldn t check in, you have to pay for wifi which is

the staff was awesome and they have the best breakfast

good parking from lot to room; can see from room window if u get the spot

clean good location would like full kitchen and complimentary breakfast

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

also, i requested gluten-free option and lactose-free options which is why i added breakfast to the booking,

self laundry facility was in the hotel

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

pool was inside only, but that is not a deal breaker.

wasn’t the property’s fault, but due covid-19 restrictions, the restaurant, pool and gym were closed

great laundry facilities and easy on and off the highway

terrible laundry staff

great having the laundry room but many of the machines were broken

suite was advertised as a fully equipped kitchen, which we were told included silverware, & dishes, etc

the kitchen area was my favorite

guest laundry washing machine was broken

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

we had check out at noon and thought we would take the kids for a swim that morning before leaving, but found

parking is awkward

breakfast included was perfect

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

i want to clarify i taught that they have continental breakfast like others hotels but wasn't like that

the breakfast was only oatmeal

a little nicer breakfast

parents should supervise their children while at the morninv breakfast nook

my wife also took advantage of the indoor pool

that's a plus when you're traveling with kids/family

the lamp was too bright to keep on for kids to sleep

pool, breakfast

there's plenty of parking and even though the hotel is next to the train tracks, the train did not bother us

the pool was awesome for the kids

the breakfast was fine

kids loved the pool

full breakfast was so good, lots of variety and very tasty

we wish they would upgrade the wifi.

went there to stay because it was a trip job and i went specifically to that hotel because the laundry and i

floor i was on had a one smoking room, which caused the hallway to smell like cigarettes

room was very confortable & updated. breakfast was good.

breakfast was fine

discrepancy in extra fee per pet between booking

beds were uncomfortable in middle of night hear kids running up and down hall and slamming doors

pool to small and no hot tub

pool was closed whole time here and that was the main reason we went there

thing was great pool a little smaller then i thought but clean quite and staff was wonderful had a good

bar/restaurant area could've been open since the pool was open and it advertised starbucks coffee and that was

we didn't have a tub for the kids.

pool needs some type of ventilation, its like a sauna if you are just sitting in there watching kids swim

kids loved the pool and i love the around the clock coffee

once inside the staff is pleasant, the breakfast buffet is ample, the rooms are clean and well designed and

was great and the breakfast was fantastic

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

amazing gym, bar and breakfast!

the laundry doesn't work on either floor

laundry facility needs updated working facility

of 2 elevators broken, ice machine on my floor was broken, laundry machines for guests was out of order, needs

also the laundry facility was terribly messed up

in the laundry room is filthy it needs to be thrown away and a new one brought in

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

the hotel was very accommodating for several issues we had (broken glass, sick kids, etc) which was very

nice room, everything as expected. kids had so much fun in the pool!

maggie and her team did a great job of making the weekend special for the kids by putting letters to santa and

it was also walking distance to the flatts and the jacobs pavillion where i took my kids to a concert

nice corner view breakfast was excellent

originally added extra items to my room service tab

in room breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

the bed was great nice tv room service was great

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

staff in the kitchen were wonderful

absolutely a fantastic experience. from the check in to the late check out perfect

i asked about getting some food off the menu only to be told that the kitchen had closed

loved the location and gym.

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

and kitchen shut down at 11:00 which is when 20,000 + people got out of a springsteen concert

the room service menu could be a little more robust.

the bar menu for main course meals

i made the reservation the women told me that the spa was same day reservations

questions cleanliness of laundry

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

there is a pool, hot tub, guest laundry and workout room on the bottom floor

that we didn t like although it would be nice if they had a laundry facility in the premise

was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and the gym within the

wish the spa would have been open on sunday and monday but i understand that these types of businesses don

breakfast was simple due to covid but it provided us with our basic need

this hotel is offering daily room service for making beds and linens- thank you

housekeeping left dirty laundry throughout the hallway til 8ish

the gym and bed comfort

wifi and the parking was a bit confusing at first with the entrance being around the side and no

a discount or free breakfast would be a great addition to the stay

the restaurant and bar was closed aswell as the pool and no breakfast was served

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

rooms are small, but what they lack in space they make up for with class and character

didn t enjoy the room service option

loved the extra touches with the purity coffee in the room the gym was also nice

breakfast was full and fresh with the nicest kitchen lady

no room service

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

location .. size of room perfect for number of guests .. breakfast delicious ..

woman working at the continental breakfast was so kind and treated all guests like she knew them

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

the window was able to be completely open which was totally unsafe if there was little kids around because

breakfast was great having a gym was great

staff was trying to keep up but limited kitchen

pet friendly hotel

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

we love the pet friendly rooms and feel very comfortable when we stay there

and the gyms are usually great too

we ate breakfast and two dinnes/drinks while there

the wifi was weak and i had work to finish so that was a bit frustrating.

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

room service was incredibly over priced.

room service that never came

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

why don't you let older people have pool & whirlpool / jacuzzi time to themselves without the kids like maybe

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

the rooms were very clean and my kids loved the pool

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

the gym was not ideal. the breakfast could have been better.

was right above smoking area outside and bathroom was small and fan extra loud also wasn't given wifi password

i said i already did they told me to find one of my maids she said i have no towels i said the laundry room is

location was good and was able to use wifi.

the pool was open when we were expecting it to be closed

they neglected to write the the wifi password on the envelope with the door keys and i tried to call the front

complimentary continental breakfast available and clean rooms.

the smell was unbearable long day on the lake we decided to stay but i slept with my clean laundry smelling

swimming pool was not open

pool

staff, pool was great and well maintained

wifi

i liked how i could do laundry at any time

very clean, and very clean laundry,

there was even a guest accessible laundry room on our floor which was nice

rooms were comfy and clean, even had laundry on

exercise room, laundry room, & outdoor fire pit.

close to the hospital and laundry facility on site

nice to have laundry facilities and exercise gym

near cleveland hospital. laundry services

i noticed there was on in the laundry

- no laundry bags, no in room directory (e

convenient with laundry and gym room

(4) the kitchenette was dirty

it's difficult to get room service to answer their phone.

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals,

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

the room service was really good

the bar and restaurant staff were not stellar

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market,

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

shuttle service was wonderful

i enjoyed working out in the gym as well

also reported that the phone had no dial tone was told the entire wifi phone system had been down for a while

clean , location , shuttle , breakfast , staff

amazing staff, clean rooms and amazing breakfast

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

to order room service for breakfast 2 days and there were problems both days

shuttle service to the cleveland clinic or restaurants

friendly staff. clean. quiet. comfortable beds. shuttle.

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

first room 125 they put me in was noisy, next to laundry, they moved me to another room

the breakfast had plenty of options

i really enjoyed the huge selection for breakfast

hotel was clean and our room was clean, bed was comfy, the staff were all nice and the breakfast was good

the pool looked nice and was open late

breakfast was just a grab and go which was somewhat disappointing

it would be great if they would repair the pool and make that available again

4) they said there might be a pet fee

parking lot very empty

breakfast, nice cozy nook for eating, great variety of food and drink items

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

nice complimentary breakfast

wifi access was a bit poor.

the shuttle service is very convenient.

that the pool wasnt open so not much for my kids to do.

coffee in the room, gym and pool available, free shuttle service breakfast available

- gym needed remodeling (water leak)

being near hospital & having shuttle was essential

ice machine worked, laundry room wasn t open, pool was down

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

pool was unavailable , and the key entry from the outdoor space did not work

were potholes in the parking lot

only one of the gym machines worked so i couldn t get a good workout