helpful staff - assisted us with some laundry and with advice on where to eat

couldn't connect to wifi

gym and pool just an added

wifi password was not offered to me on arrival

free parking as well,i will be back

also the information folder mentioned room service and a menu but no menu provided or instructions on how to

were lovely, food was great, especially dinner, parking good, accommodation clean and comfortable

unable to contact reception from room to order room service, ended up having food delivered

room, countryside setting, friendly staff, very comfortable bed, nice shower gel, pet friendly, comfy seating

the decor was dated, carpets stained and no fridge

of the property are absolutely fantastic with a big chess board and jenga helping keep the kids entertained

lovely to have an indoor pool and gym

breakfast, location ideal to visit bath and surroundings

the surroundings are beautiful and the kids loved to play in the gardens and swim in the pool

need to provide waste bins in the grounds for pet waste

lovely for kids, great dinner, extremely cosy, really nice breakfast

the spa was great and good facilities lovely indoor pool, sauna and steam room, plus great outdoor pool

amazing country hotel. great spa facilities

breakfast was excellent, good choice and well cooked, and presented

to be seated, cutlery, and our food once took 50 minutes to arrive - again, not ideal with hungry kids

there were laundry bags at the exit to the building which could be a fire risk

bags and bags of laundry met us as we went to our

bathroom was sparking

parking area was easy to access

i liked everything, the wifi in my room was a bit poor

they also have ev charging point

parking is close to the hotel

pool

hotel advertises it is pet friendly, we were allowed in the bar area but told only until it became busy, as my

pool is divine

in the restaurant was great also we had a starter and mains no deserts, then we relaxed in the bar area and the

the rest of the evening meal service was good and the breakfast service was great

this was particularly difficult as we had young kids who were very hungry; however, when the food did arrive,

the room i stayed in was pet friendly and the room had lovely touches such as comfortable bed, cashmere blanket

slow dining room service. attention to detail in room cleanliness.

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

in the laundry room at 6am in the morning -3 degrees outside

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

was a small one, poor acces to toilet and shower and we had a view of the bins and bags of dirty laundry

dirty room laundry strewn around corridor including thrown over a red fire

laundry from previous guests left in our room

the mousetrap bar (think that's what it was called) was also a great addition to the evening - a drink before

bar is expensive, but theirs a pub up the road

the food is amazing both breakfast and dinner

the included breakfast had great choices and really delicious

excellent food in the restaurant and breakfast was very

poor wifi connectivity

could have been a bit more variety in the room service menu

the hotel has a parking with enough space for guests

bar service was slow

laundry left in hallway both days

lovely vegan cooked breakfast included

plentiful free parking on site

every room from receiving area, dining rooms, breakfast room, lounge area, bar area was beautifully prepared,

great, rooms clean, no issues with wifi, easy parking staff friendly polite and

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

wifi didn't work in the lodge which was frustrating as i had work to do

liked the waterwheel feature outside aswell as the bar with a lot of pictures of hollywood glam icons

spa bath did not work

near to the city of bath, it is a great choice especially those who are travelling with kids

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

gym is great

spa was great, with the best bit being the outdoor heated pool with

the spa and the gym. the whole experience.

beach bar was fun

the wifi was rubbish.

room was very spacious with beautiful high ceiling and decor

location of hotel superb - easy to get in to the centre of bath, and easy access to bath spa station

wifi didn t work in our room and there was no mini fridge

laundry is expensive to get done for weary long term travellers arriving here after many other

our friend was ill while we were away reception staff and laundry ladies were

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

but its real attraction was being literally over the road from bath spa rail station and perfect for central

breakfast was nice, kids loved it, very convenient location.

is such a convenient location, right between bath spa train station and bath abbey the property is clean quiet

loved the hotel interior and the room - very chic. great breakfast, bar and location too.

the tv didn t really work so we couldn t access room service menu or chromecast

no room service when it came to breakfast

the wifi wasn t working and the tv didn t have any streaming services.

no wifi shower not working staff not helpfull

wifi and the poached eggs were good

currently have staffing issues in the kitchen and a cooked breakfast was not available

noise from high street but this was expected. bar area needs an update.

reception at the bar of a very crowd pub

is in a prime location being just short walk from bath spa train station and overlooking the pretty bath city

in the booking was not specified that this pet friendly hotel would have asked for an extra 35 for

we had drinks and a cheeseboard in the bar in the evening which were exquisite

beautiful, quirky artwork and the bar is lovely with some really lovely touches to decor

- no waffles and pancakes so left us with two not happy kids (birthday boy was one of them)

was so spacious and relaxing with a super comfortable bed, loved all the touches from the radio/wifi speaker,

lovely bathroom and the kitchen larder was a great touch.

i also love the fact that it is pet friendly too(good to know for future reference:-)

didn t like the bedroom next to the kitchen as was too noisy but i was moved to a beautiful suite, staff couldn

room was lovely and staff were fantastic. my kids loved it, would stay again.

gravelled area in parking area definitely health & safety hazard in the dark

spacious room, great food from the bar - room service.

there were issues connecting to wifi which meant we couldn t access room service information

breakfast was a nice start to the day

the gym was basic and small

great location. not far from major bridge hooked me up w/ local one-day laundry service

the breakfast was excellent, and if you were still hungry

to note was i was only told my room location on check in and didn t get any info regarding wifi, breakfast

very enjoyable breakfast service

in our room the heating wasn't working and there is no room service (

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

comfy room. honesty bar always fun. fantastic breakfast.

there is also an honesty bar and a beautiful garden to use

everything was fab. great breakfast and room. comfortable bed. very clean.

had problems with wifi.

on-site laundry was very handy

noise from gulls and early morning laundry deliveries.

disturb them to use the toilet we had leave the apartment during the night to use the one in the laundry room

the self-service laundry is available on site at no charge

it was spotless and very comfortable, and the guest laundry was a bonus

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

breakfast was excellent, freshly squeezed juice a wide range of choices on the buffet and on the

in and out was quick, facilities were brilliant, the little bar they now have is great too

the hotel is beautiful and the spa was better than expected. a must if you're in bath.

spa was outstanding and treatments were excellent , and location and service were perfect

breakfast the room was lovely bed linen was fantastic.

great location within 5 mins walk of putney bridge so very central and parking was also available

car parking a little expensive.

wifi wasn t great, it kept dropping out - that needs some work

the wifi is quite weak in our rooms.

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

staffs were really friendly, requested to make the sofa bed for my kids and they didn’t take long to get it

the bed was comfortable, room was a good size, gym was a good bonus and a central location

the italian head waiter for breakfast is expectional and is a credit to the hilton hotel, very friendly and

atmosphere in the bar area and the woman who served us coffee gave it us free because the card machine wasn

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

they also keep your luggage for late check out/early check in giving you more time to spend in the city without

early check in :) we were so tired from morning flight

wifi is free

laundry was expensive.

v poor wifi but hey ho

liked the closeness to bath spa, and to the spa facilities themselves

hotel was spacious all staff were friendly it was good that the bar is open 24/7 another great idea was having

nice big bar area

i will definitely be going back oh and breakfast was delicious

lovely room, good breakfast, nice beer garden, centre of town, friendly staff.

wifi didnt work and the room service app didn't work

our room lookiing over the courtyard bar and having a small table and chairs on the balcony was a great bonus

vegetarian breakfast delicious. location central with pet friendly walks nearby.

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

no in house laundry service. no parking

hotels can definitely think about a more reasonable self-laundry option for families

the wifi was quick so i was able to facetime home with no issues

issue that hotel couldn’t help was the amount of kids in the pool area running around

suppose if i had to dig deep for a negative, the bar directly opposite our window was a bit noisy until it closed

was a bit of mould in the mini fridge, the wifi signal in our room was patchy, some design features were not

that started from first contact with reception staff, continued with the lovely bedroom and the bar snacks in

spa pool an added bonus

wifi seemed poor or slow

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

perfect for families with young kids

hotel - its been recently refurbished so everything was new and the spa facilities were excellent

could here a bit of noise outside (traffic & kids partying in the evening) but nothing to horrendous

wifi was good

yard is ideally placed for our visit to the thermal spa just 10 to 15 minutes away

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

both the hotel and wine bar are our favourite accommodations

the added bonus of a mini bar if you like that

lovely public areas and good drinks in the bar area

minor issue is the absence of a minibar in the rooms, which is helpful when travelling with kids

i am sure if i asked i could have got it through room service

room was large, staff were wonderful. bar and dining exceptional. car valet service fantastic.

the room service bar snacks we ordered later that evening were yummy, reasonably priced and came

room service was great throughout and we really loved the suite

room was next door to the laundry room and at 4 in the morning someone was doing laundry and the lack of pillows

it is a bit noisy at the front and room 19 is above the laundry/kitchen so

wifi signal patchy in our room but manageable

room service was excellent

we only wanted a bar snack as we were late arriving and the kitchen was due to close

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

no mini bar in room shower water pressure could have been better

poor breakfast for room service

garden & pool

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

29 is opposite the storage area for laundry etc

i checked in at the droitwich spa holiday inn express the previous evening and was not subjected to any such

breakfast/room

couldn't log on to wifi

the food was great and the pool bar setting was beautiful

spa and pool facilities also excellent

facilities are very good although the indoor swimming pool and spa is getting a bit'tired'

some drinks and bar food are unnecessarily overpriced.

breakfast was excellent from the continental through to the cooked options, the gymn is great for general

no -one to carry the bags, no greeting at the door, restaurant service terrible, bar service

we very much enjoyed using the spa facilities especially the hydrotherapy pool and the steam room

for the price we paid most facilities were shut, rooms were not properly set, cobwebs, barely any wifi, non

this is a very small thing, but a pet peeve of at least two of our party

location, spa facilities - everything was just incredible

good gym

30pm the room service menu consists of 3 sandwiches and that's it

robes, slippers, mugs on refreshment tray, cookie, flat screen tv, black out curtains, los of parking, good

food in the restaurant (no the cheapest, but what we ate could not be faulted) good selection for breakfast

parking could be better as we struggled to get a space and it is surrounded by trees so pieces can

laundry was left outside our room in the hallway

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

pool warm peaceful and delightful we felt like we could have been in the south of france comfy bed

the massage we received at the spa was very professional and thoughtfully used aromatherapy

wifi, was poor in the in the rooms

easy to find and free parking available.

chair in the room had a lot of hair on it whether that was pet hair or not i couldn't say

the wifi needs work - on the

the breakfast was superb, and the food in the bar in the evening was of a very high standard