music was a little mundane in the bar later in the evening and as previously mentioned the pool would be a real

was overlooking the golf field

lack of pool and spa pool very weak. needs stronger jets

it had no room service which i was surprised as it wasnt that cheap

free on-site parking

breakfast was served downstairs but there was a mention of being able to eat in your room

brilliant bar and restraunt

poor wifi, so couldn't watch netflix

really friendly staff and excellent breakfast

breakfast was well cooked fresh food as was dinner

friendly staff location relaxing pool and spa area! cool interior delicious food

kle deep shower) and clearly been that way for some time - breakfast was extra, and quality on room service was

went for a room with a spa pool

amazing customer service - above and beyond! also, very pet friendly

bath tub, perfect spa facilities included in the price, very nice bar and delicious breakfast

29 is opposite the storage area for laundry etc

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

breakfast was great

room and beds excellent breakfast very good choice

staff were friendly and helpful. the room was comfortable. wifi was free and fast.

didn't work nor did the wifi

staff also excellent - very cheery & accommodating parking on site superb - no problem at all

dropped out, room reorganisation was needed prior to visit and we had different dietary needs for breakfast

location, friendly staff, plenty of parking (this time of year), good spot to easily cycle or walk down the

the bar shut at 8-30

in the laundry room at 6am in the morning -3 degrees outside

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

dirty room laundry strewn around corridor including thrown over a red fire

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

laundry facilities were no longer available

laundry was expensive.

staff were lovely, breakfast was good, the gym was decent, and the room was comfortable and

breakfast very good and lots of it

staff, the wonderful breakfast included with a few vegan options and the small multi purpose gym, but the location

the jane austen centre was 5mins walk, the roman baths and thermae spa were 3mins walk

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

no in house laundry service. no parking

hotels can definitely think about a more reasonable self-laundry option for families

the staff were great with the kids and gave them a little activity pack

kids got playsets and ducks

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

our friend was ill while we were away reception staff and laundry ladies were

laundry is expensive to get done for weary long term travellers arriving here after many other

staff, so clean, so welcoming, great value and great food from the restaurant and bar

breakfast was nice, kids loved it, very convenient location.

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

our reservation had breakfast included and definitely worth it, complimentary access to the spa in the mornings

the swimming pool

think the conference/ lounge room should be opened up as a bar during the current circumstances

breakfast was wonderful

spa like feel to the place, staff that were the kindest, excellent bed and en-suite, generous and

the added bonus of a mini bar if you like that

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

both the hotel and wine bar are our favourite accommodations

quiet bar perfect for a nightcap

guest laundry facility a wonderful bonus

guest laundry was free with everything provided; a godsend after 10days on a river cruise

disturb them to use the toilet we had leave the apartment during the night to use the one in the laundry room

the self-service laundry is available on site at no charge

private courtyard and laundry facilities were much appreciated

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

location was perfect next to lots of bars and restaurants and shops

really liked the lobby area where there is a coffee bar that sells food, and a large comfy seating area

early check in :) we were so tired from morning flight

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

could here a bit of noise outside (traffic & kids partying in the evening) but nothing to horrendous

nothing - our stay was perfect. we hope to revisit once the spa is ready!

all the staff were really friendly and helpful and the room was laid amazing with rose petals and a small gift

the food i ordered through room service was also delicious

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

laundry was left outside our room in the hallway

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

thought we would be eating in a relaxed bar atmosphere with a menu to suit

car parking problem when hotel very busy with children s party

pro: located a stone throw from bath spa station and a short walk to the main shopping and f&b area

location is perfect, hotel is new, and clean, comfy, etc. bar and food excellent :)

the room was very comfortable and the gym was great as well

had to go outside to get to room and gym

made use of the gym facilities at the property, well maintained and clean

the bar and it's staff were so friendly we could have stayed there all night

staff were brilliant from the reception desk, the bar and the breakfast staff, cannot thank them enough for

weak or no wifi signal

the room was beautiful and extremely comfortable, equipped with a luxury spa bath and waterfall shower

whilst we didn t use the bar or breakfast it looked great and i d happily come back

was a bit of mould in the mini fridge, the wifi signal in our room was patchy, some design features were not

some stains on bed family room didn't have bathtub so not so easy for little kids

t get the wifi on the tv to work or the coffee machine to work in the room but only minor

parking was easy with the hotel's permit, our room was large and very comfortable, the honesty bar in the lounge

wifi seemed poor or slow

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

everything was exceptional, the service, the rooms, the spa and the food

you need to wait a good 20 min to have a 10 min swimming, gym is very small as well

of most fanatastic experience i ever had, everything including breakfast, spa and services was perfect to

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

t like that we had to pay extra for breakfast and it was the same price for everyone even the kids

restrictions led to a parking fine after trying to use a faulty ev charger, and no discounted parking

the breakfast was fantastic

wifi was terrible. constant internet drops and poor signal (2nd floor room).

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

property, lovely decor and garden, delicious breakfast, convenient and quiet location

everything was fab. great breakfast and room. comfortable bed. very clean.

all the stairs especially in pjs on the way back from honesty bar lol

comfy room. honesty bar always fun. fantastic breakfast.

great location. not far from major bridge hooked me up w/ local one-day laundry service

not have been better , the best i have ever come across, such lovely touches , like fresh bath spa water and

separate from the hotel didn t feel very secure, poor food and drink offer (v unhealthy) and no room service

the room service wasn t available and my sister struggles with anxiety but we made it work in the end

breakfast was very good; room was big, comfortable; bed was comfy and large; staff very friendly

wifi was very intermittent.

wifi connection, our mobile coverage was bad

about 15-minute walk to bath spa station

the wifi was quite slow, but honestly, why spend the time away on your phone anyway?

little in the restaurant, room service and breakfast menus for vegetarians

staff, food, and hotel were great. super pet friendly too.

the wifi is free but wouldn't work

location of hotel superb - easy to get in to the centre of bath, and easy access to bath spa station

wifi at the hotel caused a bit of a problem, rooms are very small

our pet made very welcome

room was lovely and staff were fantastic. my kids loved it, would stay again.

well stocked pantry and bar, a range of room service available

no special attention to travelling with kids, the website mentions otherwise

and the breakfast is incredibly tasty and we had room service and food was some of the best we d had in bath

pre booked luggage pickup and it was cancelled, we prebooked a kids yoto player in the room and one was not

extremely pet friendly, welcoming staff, an excellent breakfast and close to the centre.

excellent breakfast too

very pet friendly and went out of their way to keep us and our dog comfortable.

no room service either

a reduction in the price of parking. 20 a night was steep after hotel fees.

our room was right next door to the workers' room and laundry

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

breakfast very good, great spa and gym

lovely spot for the bar in the evening

gym is great

the breakfast was superb and we were very comfortable

clean and tidy hotel. good breakfast and nice bar area too.

warm welcome, helpful staff, comfy beds, cosy bar and absolutely delicious fresh-cooked breakfast served with

guests parking which blocked us in on leaving making leaving the car park very stressful

and welcoming staff; efficient free wifi; cleanliness; wide range of breakfast offer - cooked to order; ample

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

nice bar downstairs

wifi was very

no kids menu but it is kid friendly

people freindly even in thepubic bar i would stay here againbisnessbisness

staff forgot cutlery with room service - meal cold by time it arrived but we still enjoyed it

breakfast was a nice start to the day

at dinner, the payment machine did not get wifi at our table seated in a glass sunroom feet from the main bar

room service little slow and a bit chaotic when ordering as it seemed there was lack of staff so

breakfast wonderful

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

view from the breakfast room& garden exceptional& room service perfect

i liked almost everything - location, staff, food, cleanliness, wifi.

room clean and airy, great bar and seating areas, inside and out free parking a real bonus, easy access to

liked the waterwheel feature outside aswell as the bar with a lot of pictures of hollywood glam icons

wifi not great

i know the site has pet friendly rooms but think this should be clearly labelled/ and cleaned to better standard

was very very hot which wasn t great for kids washing hands

plenty of parking

definitely coming back again-might even let the kids into our little secret place and bring them too

easy parking

lots of parking and there is a large overflow field at the back

good for dogs, easy to find, comfy bed, nice room, good facilities in room with good free wifi.

were lovely, food was great, especially dinner, parking good, accommodation clean and comfortable

good grounds to walk around in with pet ability to dine outside

bags and bags of laundry met us as we went to our

there were laundry bags at the exit to the building which could be a fire risk

wifi was good

the room service by advance request policy is disappointing: obviously designed to save on staff

excellent to have ev charging

perfect for families with kids

amazing breakfast options - help yourself to continental plus cooked choices

we did not try the pool as we were on a flying visit, but the kids seem to be having a whale of a time

pool was a bonus

treatments in the spa and advice and follow up given after the treatment

the room was spacious and very quiet. very clean friendly staff good room service

also, has to be said that the room service options are always lacking here

room service was bought to us on any request promptly, and the breakfasts were delicious

no room service menu

there was no room service menu in the room and when i phoned to order some, i got the distinct impression that