laundry from previous guests left in our room

wifi could have been a bit better but to be honest i enjoyed being a bit less connected for just a

the included breakfast had great choices and really delicious

we weren t sure if we should enter or go to the newer building a few steps over the parking area

ornaments pictures and bits and pieces everywhere and the hotel is spotless, plenty of parking also

laundry left in hallway both days

good location, easy to find. plenty of car parking. nice clean room and food very good.

lovely vegan cooked breakfast included

breakfast

great, rooms clean, no issues with wifi, easy parking staff friendly polite and

we loved the warm swimming pool, the warm, fresh scones with our champagne cream tea on his birthday, (which

we very much enjoyed using the spa facilities especially the hydrotherapy pool and the steam room

room service food could have been a lot more interesting and lack of cleanliness in coffee maker (

spa is amazing and so are the treatments

very limited bar and lounge space inside the hotel.

parking and check in

no phone in the bedroom, so couldn't order any drink room service - despite amenities, we did want to be able

the service for breakfast was a little slow but hardly took away from the experience.

no toast at breakfast everything else was ok.

relaxing break, free safe parking, central location, good powerful shower, breakfast healthy and eat as little

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

upon request, we got prompt room service for ice

near to the city of bath, it is a great choice especially those who are travelling with kids

that you needed to pay for wifi. this is not stated on booking.com

breakfast was very good, and the hotel also offers a comfortable bar and lounge area to relax in the evenings

only thing they could improve is the gym

staff forgot cutlery with room service - meal cold by time it arrived but we still enjoyed it

room close to breakfast and reception

parking was easy,room & staff were so nice . excellent food & drink

huge bed, really well equipped (tea/coffee making facilities, fridge, safe, desk, armchairs, tv, wifi,

there were laundry bags at the exit to the building which could be a fire risk

bags and bags of laundry met us as we went to our

parking is perfect

character property in very good decorative order, delightful atmosphere, spacious with easy parking

i then asked if there was room service breakfast and was told that there was

family hotel that is perfect for young kids (and the dog

special thanks to rumi at the spa for an excellent massage i ll be back

lovely for kids, great dinner, extremely cosy, really nice breakfast

area between areas for those with and without young children, lovely pool and spa, private car parking, friendly

breakfast the next morning was excellent, despite my showing up late

parking is close to the hotel

location and great room service food

we also knew that the hotel was pet friendly but i did find it bizarre that dogs were allowed in the dining

the restaurant menu didn't appeal so we ate in the bar area

stayed 3 nights, i found breakfast choices scarce, shower poor, wifi slow, windows single glazed, heating not

the room,the employees,the restaurant,the golf,the manor, the village

friendly atmosphere and staff very relaxing especially bathroom with shower was excellent and car parking was

stroll back after breakfast, lunch or dinner which was served in the main house (if needed, room service was

dining room service disorganized and slow

would benefit from a gym/pool.

our room was right next door to the workers' room and laundry

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

pet friendly

were some very loud/excited guests in the pool/spa area on 2nd night (initially thought it was kids

spa was nice

friendly staff and very accommodating with both kids and the dog

breakfast was lovely staff was lovely made you feel like being at home the shower was lovely bed

wifi didn t work in our

the new terrace bar was a lovely place for a sundowner after a busy day, very comfortable and with blankets

advised with use of spa but. it made clear it was so far away and at an added cost

and the breakfast is incredibly tasty and we had room service and food was some of the best we d had in bath

spa and sauna fabulous very impressive fit out with stylish art pieces no expense spared really

the beds and pillows were a slice of heaven and the spa was amazing

they provided a free wifi and other facilities for the guest in hotel area

the bar was beautiful

everything done to perfection- service, breakfast and room

pet friendly: dog barking.

great location within 5 mins walk of putney bridge so very central and parking was also available

the bar had little atmosphere.

excellent breakfast too

great location. not far from major bridge hooked me up w/ local one-day laundry service

t

the breakfast was excellent, and if you were still hungry

quaint bed and breakfast

also bar prices very reasonable for a hotel

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

the wifi signal was little or none for the room that we were allocated in at the top floor

everything was fab. great breakfast and room. comfortable bed. very clean.

free wifi

breakfast bar amazing and full english was perfect. location so handy for everything!!

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

restrictions led to a parking fine after trying to use a faulty ev charger, and no discounted parking

the room service food was excellent and the staff were lovely

room service were too busy to answer the phone or take an order

the town center, carpark affordable, family of 4, room wasn't ready but offered cookies for the kids while

staff, unique rabbit warren of high end boutique eccentricity, really close to station and spa and all the other

could offer more in room info re room service/bar menu etc

staff amazing. breakfast experience was excellent, totally justified the cost.

the rooms were clean and a good size, the breakfast was great with a good choice of options

location is perfect, hotel is new, and clean, comfy, etc. bar and food excellent :)

however we were going to the spa so not planning to spend any length of time in the rooms

would be really useful if wifi info was printed out and left in bedroom

free wifi

the bar area could be upgraded

- nice room - great toiletries from natural spa factory (bath) - central & easy access to the city and the train

the little bar area was great and out the back of that were 3 garden seating areas where you could sit an

room service was excellent

room was large, staff were wonderful. bar and dining exceptional. car valet service fantastic.

no coffee facilities in the room but room service just a call away.

wifi connection, our mobile coverage was bad

laundry is expensive to get done for weary long term travellers arriving here after many other

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

our friend was ill while we were away reception staff and laundry ladies were

breakfast was nice, kids loved it, very convenient location.

extras in the room comfortable bar good breakfast helpful staff

spa pool an added bonus

that started from first contact with reception staff, continued with the lovely bedroom and the bar snacks in

location - hotel just a 10-min walk from bath spa train station and located at bath city centre, so very close

toiletries, across the street from a fantastic pub, the raven, good wifi, quiet location

suppose if i had to dig deep for a negative, the bar directly opposite our window was a bit noisy until it closed

guest laundry was free with everything provided; a godsend after 10days on a river cruise

on-site laundry was very handy

fresh towels offered daily and access to laundry facilities was a bonus

the laundry van will wake you at 7:45am, dragging trolleys on and off the back

guest laundry facility a wonderful bonus

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

location and staff where exceptional allowed us an early check in

great, central location. clean with efficient, friendly staff and a quiet bar area.

possibility of dropping the luggage before and after check in/ out time, nice bar and friendly staff

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

the in house roman bath in the basement and the gym across the hall. location of the hotel.

the gym was well equipped

wasn't thrilled that our spa session was interrupted by a 1-hour long senior water yoga session.

that you get limited access to the pool.

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

false advertising saying we could park + ev charger

one small negative: the electric vehicle, ev charging station requires an application (app) to be downloaded

after travelling for over 30 hours and the staff went above and beyond to find me a room for an early check in

the dining room service was inconsistent and chaotic

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

was a small one, poor acces to toilet and shower and we had a view of the bins and bags of dirty laundry

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

laundry facilities were no longer available

dirty room laundry strewn around corridor including thrown over a red fire

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

garden & pool

televisions seemed to stem from the '90s, and on top of that the staff wasn't able to make the wifi work for

of most fanatastic experience i ever had, everything including breakfast, spa and services was perfect to

laundry was expensive.

nice big bar area

hotel was spacious all staff were friendly it was good that the bar is open 24/7 another great idea was having

staff, the wonderful breakfast included with a few vegan options and the small multi purpose gym, but the location

we also had cocktails (which were amazing) & bar food on one of the nights

hotels can definitely think about a more reasonable self-laundry option for families

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

no in house laundry service. no parking

good breakfast, nice swimming pool and spa area which the kids and we really enjoyed

perfect location clean pool and gym excellent breakfast was amazing staff were friendly overall a excellent

lovely public areas and good drinks in the bar area

quiet bar perfect for a nightcap

yard is ideally placed for our visit to the thermal spa just 10 to 15 minutes away

spa like feel to the place, staff that were the kindest, excellent bed and en-suite, generous and

the added bonus of a mini bar if you like that

need to provide waste bins in the grounds for pet waste

the surroundings are beautiful and the kids loved to play in the gardens and swim in the pool

pool was fabulous, the staff were lovely and very helpful

nice stay, kids loved the pool and the adjoining rooms (12 and 12a) worked perfectly for a family of four with

loved seeing the dog owners able to bring their companions and no problems parking

staff are very nice and helpful. evening food is good. excellent wifi.

staff were friendly, talkative and polite. pool was great!!

i used the swimming pool and leisure facilities = all in all excellent value for money

advertises as room service, but when tried l was told l had to pre-order!

the staff were excellent, the receptionist was nice and chatty, the bar staff very proficient

29 is opposite the storage area for laundry etc

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

also the room comes with sofa bed which makes it more comfortable if travelling with kids like us

only 10mins bus from the bath spa station

couldn't log on to wifi

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

laundry was left outside our room in the hallway

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

g kids have own room, rather than one large bedroom or someone sleeping in the living room

we ordered room service and breakfast to the room and all worked impeccably

easy parking

good for dogs, easy to find, comfy bed, nice room, good facilities in room with good free wifi.

some bottled water in the room or some snacks available in the bar but even that was nothing to worry

nice size room with nearby parking so easy for bringing luggage in and out

wifi was fine

in the restaurant was great also we had a starter and mains no deserts, then we relaxed in the bar area and the

with room service with breakfast

nice period property , location excellent and parking night porters all good friendly, chatty.

time food in the bar area hadn't enough variety, it resembled the room menu

everything was lovely about this property. great spa facilities

helpful staff - assisted us with some laundry and with advice on where to eat

as hotel guests you also had full use of spa facility

on reception was extremely accomading, very friendly and made our stay even better, the spa area could do with

breakfast fantastic value

no room service after 1st

we didn't like the food that we had as room service, it was such poor quality

the room was spacious and very quiet. very clean friendly staff good room service

also no room service available when we arrived (8

the reception to get information on room service and restaurant reservations was problematic

there was no room service menu in the room and when i phoned to order some, i got the distinct impression that

and we enjoyed a drink in the lounge where he could play on the floor then had delicious room service

fantastic stay here, the rooms were luxurious and so comfortable plus the pool & gym and dinner made it for a

the pool is lovely with a gorgeous view of the grounds

electrical outlets next to the bed (in my room at least) and wifi could have been a little more

the brasserie, jacqui and her breakfast waiting team and all of the dinner team, the chefs, the golf pros, spa

staff also excellent - very cheery & accommodating parking on site superb - no problem at all

unwilling to help with wifi issues and night shift unbothered , just there to let you in

breakfast was great and an excellent location with friendly and helpful staff

dropped out, room reorganisation was needed prior to visit and we had different dietary needs for breakfast

the location is lovely with ample parking and a beautiful riverside setting