bags and bags of laundry met us as we went to our

there were laundry bags at the exit to the building which could be a fire risk

good wifi and great grounds - easy to get to bath and wells (and frome)

comfy bar and friendly service

parking,staff,breakfast,rooms,

the pool is beautiful, the changing rooms are clean

we had a delightful room and the staff in both hotel and spa could not have been more helpful

we had a fab time and we loved the pool and other facilities

we did not try the pool as we were on a flying visit, but the kids seem to be having a whale of a time

treatments in the spa and advice and follow up given after the treatment

beautiful place! perfect for trips with kids and pets!

room, helpful friendly staff, swimming pool most refreshing, delicious dinner and a great gin bar to top it all

the pool was gorgeous and a lovely temperature

fabulous setting, with amazing and friendly staff. the gin bar was amazing!

checked out and used the pool which was lovely

there was plenty of parking space

only thing lacking for us was a cosy bar area if you just wanted a drink.

restaurant and bar prices

friendly staff,comfortable accommodation, tasty and freshly cooked food, good parking

the wifi in our room was awful and didn t really connect. room 23

laundry facilities were no longer available

dirty room laundry strewn around corridor including thrown over a red fire

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

staff very friendly and helpful, excellent laundry service

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

helpful staff - assisted us with some laundry and with advice on where to eat

the breakfast is amazing

shower/bathroom could have been cleaner the wifi password should be in the rooms or more obvious on

our room was spacious kids loved it

liked the quirkiness i liked that it's different to other hotels my kids liked the pool we liked the breakfast

amazing customer service - above and beyond! also, very pet friendly

kle deep shower) and clearly been that way for some time - breakfast was extra, and quality on room service was

private garden with hot tub then gate straight out to heated pool and spa we had room service breakfast we had

was nice, but it was disappointing that kids were not allowed to use most of it, especially when the weather

there is also car parking which was great

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

don t have any complaints whatsoever, but will feedback that the 24hr room service didn t seem to be available

room service, bathroom, grounds

i had to think of anything then the fact you had to pay extra for room service would probably be the only

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

room clean and airy, great bar and seating areas, inside and out free parking a real bonus, easy access to

view from the breakfast room& garden exceptional& room service perfect

liked the waterwheel feature outside aswell as the bar with a lot of pictures of hollywood glam icons

i liked almost everything - location, staff, food, cleanliness, wifi.

staff, food, and hotel were great. super pet friendly too.

absolutely stunning quirky hotel fabulous breakfast and the ding area beautiful

location of hotel superb - easy to get in to the centre of bath, and easy access to bath spa station

the new terrace bar was a lovely place for a sundowner after a busy day, very comfortable and with blankets

location for visiting city,all the members of staff were attentive,polite and cheerful and the breakfast was

our friend was ill while we were away reception staff and laundry ladies were

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

laundry is expensive to get done for weary long term travellers arriving here after many other

were well stocked with treats and i really appreciate the real coffee and mini cafetiere and the kids were very

wifi is not really good

was great, really unique as it's in the vaults of the building, but would be good to have wifi in there to stream

the bar for dinner and breakfast was really great

i loved it here. the staff were amazing and the underground bar

location is perfect, hotel is new, and clean, comfy, etc. bar and food excellent :)

the rooms were very small and the room service menu was too fancy and very limited

plus only 6 minutes walk from bath spa

lai served us at the hotel bar and again another lovely and friendly member of staff

we had drinks and a cheeseboard in the bar in the evening which were exquisite

is in a prime location being just short walk from bath spa train station and overlooking the pretty bath city

lovely atmosphere. i loved it s pet friendly. i would definitely recommend it for that.

pre booked luggage pickup and it was cancelled, we prebooked a kids yoto player in the room and one was not

the rugs and sofas could do with a deep clean and there were a lot of cobwebs on lights and the fireplace,

the room assigned, soundproofing was really bad we could hear the very noisy family above us with kids running

tough to fault - not much availability for spa appointments and the bar closed a little early for us

kids meals were not available till 6

beds were so comfortable and breakfast was to die for

milk and cookies for kids - great touch

a spa would have made it very luxurios

parking was easy,room & staff were so nice . excellent food & drink

huge bed, really well equipped (tea/coffee making facilities, fridge, safe, desk, armchairs, tv, wifi,

great location. not far from major bridge hooked me up w/ local one-day laundry service

when we got back from the spa our luggage was in our

wifi was also good which was particularly appreciated by my son

roman baths, thermal spa and many more

breakfast was very good; room was big, comfortable; bed was comfy and large; staff very friendly

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

short walk to bath museums and bath spa train station

lovely facilities...beautiful features...amazing breakfast and best coffee so far in england.

everything was fab. great breakfast and room. comfortable bed. very clean.

good breakfast

it was spotless and very comfortable, and the guest laundry was a bonus

private courtyard and laundry facilities were much appreciated

the laundry van will wake you at 7:45am, dragging trolleys on and off the back

fresh towels offered daily and access to laundry facilities was a bonus

noise from gulls and early morning laundry deliveries.

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

the hotel is beautiful and the spa was better than expected. a must if you're in bath.

wasn't thrilled that our spa session was interrupted by a 1-hour long senior water yoga session.

it is, when can you use complimentary spa/ do you need towels/bathrobes, do you change there, and wifi password

breakfast was wonderful

with the charge for parking on the hotels own driveway

the bar had little atmosphere.

extremely pet friendly, welcoming staff, an excellent breakfast and close to the centre.

amazing breakfast

wifi didn t work in our room and adding 20 per day to park seems a bit mean when the hotel is

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

did not realise was pet friendly hotel.

wifi is ridiculously expensive for unknown reason

room service was ok but could have been better- our tea and milk didn t get replenished one day

pet loved the stay

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

i believe it happened due to us purchasing a late check out when we checked in and that may not have been

fantastic located, 3 minutes on foot to bath spa therapy) really satisfied with service, strongly

wifi was a bit slow.

laundry was expensive.

location was great great wifi

great location, clean hotel, early check in and staff were helpful

breakfast was basic but plentiful, with lots of options and a waffle station that made all the kids happy

excellent breakfast

spa pool an added bonus

wifi was basically inexistent - 0

wifi was a bit hit and miss and blackout blinds/curtains would be good.

wifi in my room on the top floor did not work

we really liked the honesty bar and the use of the hot tub for 7

no in house laundry service. no parking

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

hotels can definitely think about a more reasonable self-laundry option for families

good breakfast, nice swimming pool and spa area which the kids and we really enjoyed

the kids loved it

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

location, pet friendly

the bar had a nice atmosphere

the spa at the hotel is amazing, central location, close to everything

i would highly recommend using the hotel's restaurant and bar

they advised me how to get to the spa and were generally very polite and

one of the staff members also kindly logged the tv into the correct wifi network for us to watch netflix

our room was tiny. but the room we got for our kids was great.

room service was excellent

poor wifi

lovely public areas and good drinks in the bar area

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

quiet bar perfect for a nightcap

spa like feel to the place, staff that were the kindest, excellent bed and en-suite, generous and

the added bonus of a mini bar if you like that

this is by far the most dog fiendly place we have stayed at but also very clean and not like some pet friendly

was excellent and lots of choice swim pool area was nice sunbeds and towels provided lots of parking spaces we

all of it really excellent pool grounds were well kept the building itself was a picture

5hrs for room service, the staff brought us a free bottle of wine to go alongside our meal

the pool was open and an nice addition to the available facilities, i went in once but was a bit cool

laundry from previous guests left in our room

excellent value as it included dinner and breakfast which was delicious.

was amazing, however we paid for 1 night with evening meal and breakfast included, but there was alot of things

parking good

no gym or spa facilities, very bad wifi and dated old rooms.

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

the time slots for kids at the swimming pool.

maybe the wifi needs looking at kept dropping in and out but wasn't really an issue for us

later on, whilst being on bath for to enjoy pools and spas we came to find out that kids were not allowed in

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

29 is opposite the storage area for laundry etc

late check out was good and made our stay even better and stress free

room a little small as had sofa bed out for kids, but clean and had all we needed

they put on a halloween activity which kept the kids entertained

laundry left in hallway both days

parking was ample and convenient

breakfast was not a great experience, left under heat lamps, scrambled egg was congealed, sausages

there was a restaurant offering set course menus but no room service or option to have more casual dining

there was plenty of parking space

we had a very good dinner and breakfast

the location, right at the edge of the village with good parking at the rear

great decor inside, food was proper decent great pet facilities

the breakfast was really good

good parking

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

laundry was left outside our room in the hallway

else hotel is lovely and its somewhere we would consider booking again if we wanted to treat the kids

luxury hotel with nice spa and attractive grounds. everything you hope for in a fine hotel.

the room was behind a door that led to the cleaner's area it also overlooked the kitchen roof

in particular, the young man with glasses in the breakfast room is excellent and a credit to the hotel

staff, calm surroundings, excellent facial and spa facilities

our room was onlooking the garden and was very spacious and clean

we took our pet dog with us we were given a room that was clearly the designated 'dog' room

location, lovely building, excellent breakfast and super friendly and helpful staff

our room lookiing over the courtyard bar and having a small table and chairs on the balcony was a great bonus

it has a nice bar and garden at the back and the beds were very comfortable

tv channel choice no wifi in room

brilliant bar and restraunt

parking as great had singer on the evening but in room which was close to bar couldnt hear him

one minor gripe; the bar closes early on sundays, which, in all fairness, we were told when we booked, but on

in a lovely location by the water it provided a relaxing restaurant, bar and beergarden with good food and

the parking is free and of a good size, there is also a big garden with a jungle gym for the kids and

lovely location, nice room and the staff were helpful snd friendly. breakfast was great.

the staff were excellent, the receptionist was nice and chatty, the bar staff very proficient

bed. wifi.

the staff were very pet friendly

swimming pool, mini gym

the swimming pool and onsite gym is also a fantastic positive