(that said it was also a very nice place to be as a family and the kids were really looked after)

and clean very friendly helpful staff great food beautiful location and outlook really nice gym/spa fantastic

poor wifi connection over priced restaurant, avoid if possible! food was mediocre.

from the all the reception team to the bar staff at the brasserie, jacqui and her breakfast waiting team and

breakfast fabulous

access to gym and swimming pool included, staff was just great both reception and bar

drink at the bar because we were too late, the bar was still open and there were guests, but only room service

wifi was slow - had to resort to tethering to my phone

we ordered room service because the restaurant was busy and despite being told there might be a long wait it

the swimming pool to soak out our aches was a lovely surprise

room was next door to the laundry room and at 4 in the morning someone was doing laundry and the lack of pillows

it is a bit noisy at the front and room 19 is above the laundry/kitchen so

handy car park funky old hotel spacious room good beds two chairs bar

room service was quite acceptable

i don't think there was a customer wifi system

beautiful place. lovely pool and staff. lovely food.

meals in the restaurant away from the times the family of 17 had booked to eat, as we were told kitchen would

location for us was good and ideal as we had a vintage car on a trailer so parking was easy

stayed 3 nights, i found breakfast choices scarce, shower poor, wifi slow, windows single glazed, heating not

kitchen didn't have any gas so had a restricted menu and there was a wedding party there that sort

breakfast was great and nice to be able to book when we want to eat, good location for star

on our arrival back from a meal at the red lion, and as it was dark when parking the car, we were met by the

so warm and wecoming and even invited us in for tea whilst preparing our room for an unexpected early check in

parking is provided in the price , a lovely bonus

elder brook house adjoins the new inn pub and we really enjoyed popping through to the friendly bar and having

good wifi

parking and check in

friendly staff nice clean room nice breakfast parking easy

the service for breakfast was a little slow but hardly took away from the experience.

visited on a very busy weekend so there was a bit of waiting around at the bar and for breakfast

30am by staff in the laundry room, which was next to our room number 15 clattering something metal with no

i love the look of this place. it had a lot of lounging spots with working wifi.

wifi was a bit flakey in the room at times

wifi in bedroom was so weak it wan't usable

price was a bit steep at 70- 80 a night. no free wifi

laundry left in hallway both days

the tv in the room had access to movies and the wifi was good

wifi was very weak

there was plenty of parking space

parking for castle combe

an executive room we were put in a room at back of hotel and when i say back i mean back -: bins, laundry and

i had dirty laundry left in my room

the room was supposed to have a view but was in an annex that looked over the bins and laundry and was loud in

car parking was close to my room, had a space even at 11pm

unfortunately no wifi available throughout the stay

breakfast was fantastic. great customer service and help with laundry.

it would be perfect if laundry facility is available

plenty of parking spaces outside and a short drive away was a petrol station, an aldi, and a tesco metro and

clean and modern, free parking, restaurant on site and friendly staff

my kids all had a room with no tub and their showers were great

laundry from previous guests left in our room

mobile coverage and intermittent wifi left lots of time just to enjoy the amazing ambience (but was frustrating

great service, both dinner and breakfast delicious.

wifi on off

no gym or spa facilities, very bad wifi and dated old rooms.

kids menu options (although they were brilliantly accommodating)

stayed during school holidays, one night we had several kids running up and down corridors past our bedroom

exceptionally clean room, decent breakfast, good location off m4 for our onward journey and bar open for late

everything. friendly staff, excellent amenities. comfortable bed and free and fast wifi.

to allow 30mins for late check out which i needed as i was travelling with kids

the 24hr gym was adequate and a nice feature

room service for meal in room also excellent and food

reception area with bar & coffee area to relax in

no free wifi in bedroom

we were family with 2 kids (3 years & 8 years old), which travelled around gloucestershire towns (bibury,

our sleep was much disturbed by wind echoing down the chimney - the fireplace needs sealing

all the staff (the most knowledgeable bar staff i have ever met) to housekeeping, reception and beyond everyone

loved it!! breakfast and room service was great! staff were helpful! beautiful room!

cocktails in the bar after dinner

i did look at the cost of tea for room service and was shocked to see it was 5

to find beds beside the pool

nothing really, maybe some bananas for breakfast

very limited bar and lounge space inside the hotel.

no -one to carry the bags, no greeting at the door, restaurant service terrible, bar service

the service was slow at breakfast.

wifi, was poor in the in the rooms

great location, could sit and eat dinner just outside the room once the kids asleep

kids loved our stay

chair in the room had a lot of hair on it whether that was pet hair or not i couldn't say

into which you can wheel your bike from the courtyard-style parking area / beer garden

helpful staff - assisted us with some laundry and with advice on where to eat

breakfast was great also

nice fluffy towels friendly staff good cooked breakfast nice grounds nice biscuits can take pet

lovely pool and spa which we used very happily

on reception gave an incredibly warm and friendly reception - the parking is excellent - the room i stayed in

in the room where i stayed wifi a little intermittent and slow.

it has a swimming pool in the garden, and a bathing house to change in

is just gorgeous, the gardens were perfectly manicured, the host was warm and welcoming and the pool was a great

they had a pool but we did not go for a swim

ve liked if there were loungers round the pool to relax and read a book/ magazine but not sure if that s

breakfast the next morning was excellent, despite my showing up late

building, amazing staff who couldn t do enough for us and all tailored to making it a kids-orientated

area between areas for those with and without young children, lovely pool and spa, private car parking, friendly

we had very enjoyable spa treatments

bags and bags of laundry met us as we went to our

there were laundry bags at the exit to the building which could be a fire risk

as we had a two night stay, we were offered a free room service

location just a short drive into a lovely town, nice comfortable bed , hot shower , good wifi and a resturant

limited parking

the decor was dated, carpets stained and no fridge

choice of beers in bar limited.

there was plenty of parking space

nice size room with nearby parking so easy for bringing luggage in and out

to sign in to the wifi, no satellite channels on tv as described in the room info

spacious rooms, fab facilities, beautiful breakfast and swimming pool on site, friendly

fab golf course nearby

i know the site has pet friendly rooms but think this should be clearly labelled/ and cleaned to better standard

beautiful place! perfect for trips with kids and pets!

property is easy to find and has parking right near the rooms, a good spot to visit bath & surrounding areas

perhaps could have a little bit more options on the bar menu.

the staff were great ans was the hotel it fell down a little in the bar service

even couple of bottled water as we travel with kids

a hectic day coming to check - in and then take those flight of stairs was strenuous to wife and kids

breakfast and also being able to help ourselves to drinks that was definitely a bonus with kids i forgot to pack

really nice room and bonus late check out.

the bar prices are astronomically high. a rip off really.

excellent wifi

noise coming from nearby room at 8am with two kids literally screaming at each other for an hour

:) i really recommend this hotel for families and i would like to thank the staff for the 3 hours late check

building nice size room comfy bed good wifi nice breakfast great location as we had things to do in

parking bit long way with baggage and dog

lovely evening meal, good breakfast. catered for all our needs

good: breakfast, cooked to order room, and temperature shower all good staff parking

excellent full english breakfast

the room was more like a laundry cupboard asked to be moved if put in room

there s no lift. no good room service. no fridge inside the room.

really nice touch giving the kids a voucher for a drink

was lovely view was rubbish had 2 storage containers with kids climbing up on them at

property was clean with free parking outside. gym and pool were small but fine for hotel

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

beautiful quiet setting just outside bath - perfect after a day at the spa - nice and friendly

had a great stay here, beautiful surroundings, the breakfast was delicious and we had alovely room with everything

spa bath didn't work

no toiletries, no air condition, no room service.

stay, the gym is pretty basic, all new kit but very minimal

wifi not great in some areas

breakfast was outstanding i also chose this hotel because it had a gym

gym could be bigger and better equipped , but didn't really bother us as we ended up not using it

if it had a spa it would be perfect! a long walk into town.

dirty room laundry strewn around corridor including thrown over a red fire

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

was a small one, poor acces to toilet and shower and we had a view of the bins and bags of dirty laundry

staff very friendly and helpful, excellent laundry service

laundry facilities were no longer available

the type of food or presentation you would see in a little village pub, however they did have a bar menu as well

such a lovely old pub in a pretty village with plenty of onsite parking for our campervan

they only have two rooms

d a self catering cottage) so i always had breakfast on my own but still received the full service from a friendly

dog friendly, she loved her special breakfast and roast dinner

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

being asked to pay 15 pet night for on

the swimming pool was also great, so lovely and warm

don t have any complaints whatsoever, but will feedback that the 24hr room service didn t seem to be available

we deliberately chose a hotel which was advertised as having pet free rooms, as my wife is very allergic, so

loved the pool and gym it was clean and staff were briiiant

only bad point of the whole stay was the wifi

were very helpful and friendly, nothing was too much trouble, food was fantastic, pool and gym were perfect for

the kitchen sink area was an unexpected bonus too

my mistake but expected a room with a spa bath

comfortable and the staff are very helpful, close to the spa and town center

wifi was easy and problem free

no room service , got charged 10 parking

room was very spacious with beautiful high ceiling and decor

there wasn t a secure wifi available

the gym had a lot of equipment

there are also tennis and golf facilities that can be hired

free wifi excellent

we also used the spa and that was also a great