laundry left in hallway both days

the tv in the room had access to movies and the wifi was good

the room was comfortable and the breakfast superb

parking room beautiful hotel beautiful building very quiet had a very good night sleep loads of

muddy car parking

parking is also very easy (need to register at the hotel desk) - a 100% enjoyable stay

excellent food, comfy room, free parking.

imaginative and very good food, especially breakfast

also dog biscuits and shampoo for our pet

relaxing break, free safe parking, central location, good powerful shower, breakfast healthy and eat as little

i did look at the cost of tea for room service and was shocked to see it was 5

location; spacious, lovely room with the fireplace, huge bed, large bathroom, very quiet, great service, a number

room service options were a tad weak

helpful staff without being intrusive both at hotel and golf club large comfortable room to accommodate us and

stroll back after breakfast, lunch or dinner which was served in the main house (if needed, room service was

wifi was great and no issues

comfortable bed. reliable wifi

no food available for room service!

bathroom tiles were stained with mould which is a pet hate of mine

room service great

laundry from previous guests left in our room

well spoken, knowledgeable and passionate about the place, we spoke to everyone from the friendly bar man to

excellent value as it included dinner and breakfast which was delicious.

the setting was stunning easy to find, great parking right outside the both the main house/ restaurant and the

bar man was super charismatic and funny

public rooms and gym and frounds and equestiran facilities are very nice

the room service menu can be improved and the in room minibar facilities are non

in particular, the young man with glasses in the breakfast room is excellent and a credit to the hotel

to find beds beside the pool

the spa and pool facilities are the best i ve been to

kitchen didn't have any gas so had a restricted menu and there was a wedding party there that sort

pet friendly and pool

it was fine but they might add another kitchen staff to allow for faster service when

the 1st day of my stay, there was no hot breakfast due to technical issues with the kitchen

meals in the restaurant away from the times the family of 17 had booked to eat, as we were told kitchen would

poor wifi connection over priced restaurant, avoid if possible! food was mediocre.

the brasserie, jacqui and her breakfast waiting team and all of the dinner team, the chefs, the golf pros, spa

kids liked their swim time in the morning during children's hours, playing boardgames in the

, comfortable room , lovely pool facilities, great breakfast , reasonably priced drinks

food in the restaurant (no the cheapest, but what we ate could not be faulted) good selection for breakfast

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

brilliant breakfast

good choice at breakfast in lovely surroundings

wifi didn't work in the lodge which was frustrating as i had work to do

beautiful quiet setting just outside bath - perfect after a day at the spa - nice and friendly

the breakfast had an excellent range of choice.

gym could be better

very comfortable rooms, excellent room service

room was spacious, had everything i needed, comfortable bed, proper desk, good wifi, tv, shower, etc

breakfast wonderful

there were laundry bags at the exit to the building which could be a fire risk

bags and bags of laundry met us as we went to our

i liked everything, the wifi in my room was a bit poor

down, awful lumpy beds, dated, restaurant closed so no food inc room service

was on the edge of town so there was ample parking (unlike bradford on avon itself), and set in lovely grounds

rooms, great facilities & grounds with lots of things to do with kids

facilities for kids and hidden gems (like the bear and cinema room) are so great

breakfast was very enjoyable - everything locally provided and you could tell by the taste

the spa was great and good facilities lovely indoor pool, sauna and steam room, plus great outdoor pool

we did not try the pool as we were on a flying visit, but the kids seem to be having a whale of a time

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

didnt like the spa shutting at 9pm, i wanted to stay there till 10pm

absolute best thing was the spa (mostly due to the ridiculously comfortable robes

its a beautiful property with lovely spacious rooms and a wonderful spa and gym.

phone in the room wasn t working so i had to walk down to reception to order room service, however the hotel

bar downstairs closed early but we were there on a weeknight and the hotel was pretty quiet

the new terrace bar was a lovely place for a sundowner after a busy day, very comfortable and with blankets

room was very spacious with beautiful high ceiling and decor

shower was pretty small in our room, there was no room service (ie room was not tidied during the

pre booked luggage pickup and it was cancelled, we prebooked a kids yoto player in the room and one was not

no special attention to travelling with kids, the website mentions otherwise

no minibar. not sure if there is room service, at least no info in the room

patchy wifi in the coach house

there were cobwebs everywhere and in the fireplace and the carpets were stained.

the bar had little atmosphere.

a coffee/espresso machine) breakfast service too slow (around 45 minutes on first two days) weak wifi signal,

is nice and interior is gorgeous all staff are very friendly and professional breakfast is very ver

room service for dinner and drinks, long hot baths, comforting robes and slippers and the most

wifi didn t work in our room and adding 20 per day to park seems a bit mean when the hotel is

great location. not far from major bridge hooked me up w/ local one-day laundry service

the room service wasn t available and my sister struggles with anxiety but we made it work in the end

the fruit and homemade biscuits in the room and self service bar in reception were lovely little extras

very enjoyable breakfast service

bed; good snacks bar and homemade cakes which makes customers feel very welcomed; historical house and street;

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

had problems with wifi.

we appreciated and used the honesty bar as well

property in a great location, only a short walk from bath spa train station

honesty bar was a nice touch too

room service was great throughout and we really loved the suite

our room was tiny. but the room we got for our kids was great.

the courtyard area is lovely and the playlist in the bar is worth listening to- clearly it s been considered

wifi was very intermittent.

the room service bar snacks we ordered later that evening were yummy, reasonably priced and came

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

the air con was a bit to cold in the breakfast room so the food soon went cold

they look after you well and it's good to stay with family and pets

gym was on the small side and aircon didn t appear to work as windows were wedged open.

they also accommodate our early check in

lovely fresh local cooked breakfast, with a wide range of choices

breakfast was a good quality and a fantastic selection

property is easy to find and has parking right near the rooms, a good spot to visit bath & surrounding areas

the pool was smaller than expected but is a big plus for kids

the complimentary room service. really comfortable bed.

we ordered a toastie on room service

the bar area was also really charming

a better water dispenser in the gym is needed

the rooms were very small and the room service menu was too fancy and very limited

breakfast slots also limited

helpful staff - assisted us with some laundry and with advice on where to eat

to find plenty of room for car parking, very comfortable room and bed staff very obliging , breakfast very good

free parking as well,i will be back

room and good breakfast

friendly staff, large car park, great gym and pool, lovely breakfast.

no instructions for equipment or info on check out times, wifi etc

wifi was a little slow, rooms are a little small too

wifi was challenging.

would be really useful if wifi info was printed out and left in bedroom

we had drinks and a cheeseboard in the bar in the evening which were exquisite

s was really quirky and unique inside , with some lovely touches , such as the hot tub which the kids loved,

toiletries, across the street from a fantastic pub, the raven, good wifi, quiet location

wifi seemed poor or slow

t get the wifi on the tv to work or the coffee machine to work in the room but only minor

the wifi was real slow but apart from that everything was perfect.

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

our friend was ill while we were away reception staff and laundry ladies were

laundry is expensive to get done for weary long term travellers arriving here after many other

but its real attraction was being literally over the road from bath spa rail station and perfect for central

location brilliant, had a spa and visited sally lunns

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

the time slots for kids at the swimming pool.

spa was very pleasant (too bad the sauna wasn't working, but the hammam, bubble bath and swimming pool were)

you couldn't order from the taster menu on the evenings we were there so we ordered off the bar menu the 2 out

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

finally their ev charger is not working: it uses some app that is already redundant and only still works for

the wifi access was intermittent and frustrating.

quiet, bed really clean and comfortable. great cocktails. fantastic bar staff.

wifi was pants. my ping would go from 32 to 1,900

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

staff as disabled wheelchair user friendly bethan helped me with emails when i could not get a wifi signal but

the thermae bath spa is a 5 minute walk from the hotel

stayed for 2 nights last month and will be staying again in a few weeks as easy walk to the bath spa and all

the self-service laundry is available on site at no charge

the laundry van will wake you at 7:45am, dragging trolleys on and off the back

it was spotless and very comfortable, and the guest laundry was a bonus

private courtyard and laundry facilities were much appreciated

guest laundry facility a wonderful bonus

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

bit noisy in our room 216 having a scheduled pool time

room service would have been great but i know with covid things aren't 100%

wasn't thrilled that our spa session was interrupted by a 1-hour long senior water yoga session.

spa access is only 8-10am and 7-9pm which we weren t aware of

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

hotels can definitely think about a more reasonable self-laundry option for families

no in house laundry service. no parking

was clean and looked amazing, general vibes from the hotel was good, bar was also really nice, gym facilities

the hotel has great facilities (spa, sauna, pool, gym) included in the price - so we made good use of them

laundry was expensive.

early check in this wasn’t accommodated left waiting for ages made us late as a result with our

it was central for our needs clean friendly staff lovely breakfast will stay again !!

breakfast, facilities like gym, and so on everything was brilliant

nice big bar area

both the hotel and wine bar are our favourite accommodations

the downstairs lounge/coffee bar had a great drink and snack menu

spa like feel to the place, staff that were the kindest, excellent bed and en-suite, generous and

lovely public areas and good drinks in the bar area

the added bonus of a mini bar if you like that

and we couldn't get cocktails at the bar as one member of staff rang in sick, think all bar staff should be

friendly staff,comfortable accommodation, tasty and freshly cooked food, good parking

it's great for a short one night stay to visit family, it's pet friendly

nice size room with nearby parking so easy for bringing luggage in and out

restaurant and bar prices

the room was spacious and very quiet. very clean friendly staff good room service

also, has to be said that the room service options are always lacking here

also no room service available when we arrived (8

the reception to get information on room service and restaurant reservations was problematic

no room service menu in room or do not disturb signs or internal room lock.

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

dirty room laundry strewn around corridor including thrown over a red fire

was a small one, poor acces to toilet and shower and we had a view of the bins and bags of dirty laundry

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

staff very friendly and helpful, excellent laundry service

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

laundry was left outside our room in the hallway

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

spa -- it was more a swimming pool + sauna that was overwhelmed with kids most of the day (some openingly talking

thought the room service breakfast was a little overpriced per person and the vegetarian offering on the

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

29 is opposite the storage area for laundry etc

comfy bed, a good selection at breakfast.

they put on a halloween activity which kept the kids entertained

only told how much it would cost to have our pet stay after we'd booked, 20 per night is very steep so told