tv channel choice no wifi in room

it has a nice bar and garden at the back and the beds were very comfortable

really friendly staff and excellent breakfast

extremely helpful, friendly staff. delicious breakfast. very quiet room.

the cocktails were good at the bar and staff were friendly

room was excellent, spa was a nice size and not too busy at all

peaceful location and grounds, friendly staff, good food (breakfast at olio, room service lunch and dinner at

in the room needs replacing and my call to reception for room service took 6 attempts because the line kept

the improvements to the pool area was a real treat

of dust under the bed in the suite we had , the food was aboutlslty horrible we even ordered kids meals it took

our room was directly above the bar facing the street and it was a bit noisy

no wifi shower not working staff not helpfull

about breakfast, due to staff levels in kitchen no cooked breakfast which is fine but no choice of what they

it s noisy as the kitchen extract is nearby

currently have staffing issues in the kitchen and a cooked breakfast was not available

plenty of parking

really liked the staff, went the extra mile when i requested early check in!

wifi was easy to join, however the internet connection on apple iphone & ipads was problematic

free on-site parking

wifi is poor and needs to be upgraded.

some bottled water in the room or some snacks available in the bar but even that was nothing to worry

choice of beers in bar limited.

unable to contact reception from room to order room service, ended up having food delivered

the decor was dated, carpets stained and no fridge

also the information folder mentioned room service and a menu but no menu provided or instructions on how to

we arrived in a storm :) the wifi was a little iffy so working here would be a bit of a challenge as it kept

property is easy to find and has parking right near the rooms, a good spot to visit bath & surrounding areas

nice stay, kids loved the pool and the adjoining rooms (12 and 12a) worked perfectly for a family of four with

only issue was wifi in the room.

garden, the comfortable room, the swimming pool (the kids love it), great and friendly breakfasts and location

laundry facilities were no longer available

was a small one, poor acces to toilet and shower and we had a view of the bins and bags of dirty laundry

dirty room laundry strewn around corridor including thrown over a red fire

staff very friendly and helpful, excellent laundry service

in the laundry room at 6am in the morning -3 degrees outside

my daughter loved the place, especially the indoor, outdoor pools, and the room service

room above us had the kids jumping off the bed at 6 in the morning and could easily hear their conversations,

everything, staff were friendly couldn't do enough for us. room service was fab too

set in a quiet location with adequate parking and lovely gardens

spa facilities good

helpful staff - assisted us with some laundry and with advice on where to eat

gym it is loaded with lots of equipments ud83dudc4d

nice grounds and the kids had loads of fun in the pool and jacuzzi

friendly staff, large car park, great gym and pool, lovely breakfast.

breakfast in hotel was ok but needs to be cooked better swim pool small and needs to be same depth

building, amazing staff who couldn t do enough for us and all tailored to making it a kids-orientated

the breakfast was excellent

amazing breakfast options - help yourself to continental plus cooked choices

we had a delightful room and the staff in both hotel and spa could not have been more helpful

we did not try the pool as we were on a flying visit, but the kids seem to be having a whale of a time

bags and bags of laundry met us as we went to our

there were laundry bags at the exit to the building which could be a fire risk

parking is perfect

room service was really efficient and the staff made us feel like vips

very friendly staff, especially the spanish chap in charge of the bar and breakfasts

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

our friend was ill while we were away reception staff and laundry ladies were

laundry is expensive to get done for weary long term travellers arriving here after many other

we couldn't even have a drink as room service

breakfast was nice, kids loved it, very convenient location.

room themes were cute. nice bathroom. comfortable bed. free drinks/coffee in the room free wifi

it was our special anniversary and they very kindly offered us a complimentary upgrade and late check out for

was great, really unique as it's in the vaults of the building, but would be good to have wifi in there to stream

the room was stunning, room service was amazing. great location.

the bar for dinner and breakfast was really great

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

bed was very comfy, bedroom and bathroom were a great size, also enjoyed using the spa and the hotel bar had

room service menu lacked choice

breakfast delicious

in and out was quick, facilities were brilliant, the little bar they now have is great too

the self-service laundry is available on site at no charge

noise from gulls and early morning laundry deliveries.

it was spotless and very comfortable, and the guest laundry was a bonus

on-site laundry was very handy

the laundry van will wake you at 7:45am, dragging trolleys on and off the back

wifi was good and there was a desk for working

plus only 6 minutes walk from bath spa

the check in process didn't tell us anything about the wifi, times of breakfast or show us up to our room

wish it had additional amities such as a spa or a gym :) but that’s just as a bonus, the stay in general was

art bar is an amazing looking area, comfortable and bar staff were lovely

laundry was expensive.

comfortable bed , nice staff. good breakfast, not far from train station and city centre.

liked the closeness to bath spa, and to the spa facilities themselves

the jane austen centre was 5mins walk, the roman baths and thermae spa were 3mins walk

hotel was spacious all staff were friendly it was good that the bar is open 24/7 another great idea was having

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

no in house laundry service. no parking

hotels can definitely think about a more reasonable self-laundry option for families

good breakfast, nice swimming pool and spa area which the kids and we really enjoyed

as this was one of the best hotels i have stayed at in the uk things i liked about this hotel: - early check in

beach bar was fun

the wifi was rubbish.

was a bit confusing when it came to pets

fantastic breakfast. room was so clean amd comfortable. great location.

location of hotel superb - easy to get in to the centre of bath, and easy access to bath spa station

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

introduction online says it's a five minute walk away from bath spa rail station, but it actually takes 10

tiny little problem, we did pay for a late check out and were woken up by staff, before they realised we still

wifi can be a bit intermittent

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

29 is opposite the storage area for laundry etc

pet facilities, room cleanliness, breakfast, room size

room a little small as had sofa bed out for kids, but clean and had all we needed

is our third stay whilst visiting bath spa and as always we had a comfortable stay

wifi in my room on the top floor did not work

that started from first contact with reception staff, continued with the lovely bedroom and the bar snacks in

spa pool an added bonus

i gave it 8 instead of 9 mainly because it doesn t have a gym or pool etc which i knew anyway but that s

spa pool an added bonus

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

the pictures of a pool are actually the thermal spa nearby, which is also gorgeous and worth a visit

excellent fast room service. delicious menu and top quality.

room service could be improved as beds were not made particularly well on the second night of our

the mud and steam experience in the spa was also

the downstairs lounge/coffee bar had a great drink and snack menu

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

quiet bar perfect for a nightcap

service at both the bar and for breakfast was outstanding

lovely public areas and good drinks in the bar area

wifi in our room didn t work at all

the wifi didn t work properly in the coach house rooms

the spa was extremely relaxing and top service

called prior to check-in to double check on room service and we were told room service was chargeable at 5

teepee for kids, nice big bath. 4 poster bed. free snacks on tap!

great location. not far from major bridge hooked me up w/ local one-day laundry service

the room service wasn t available and my sister struggles with anxiety but we made it work in the end

everything was great. the wifi could be better since the connection was not solid.

had a great chat at the bar with one of the members of staff, he was lovely

the fruit and homemade biscuits in the room and self service bar in reception were lovely little extras

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

between your staff, all seemed obstructive and you were very unclear / ambiguous regarding the early check in

t like that we had to pay extra for breakfast and it was the same price for everyone even the kids

the gym was clean and adequate enough to get a good workout

the en suite doors in this hotels bedrooms are a huge pet peeve of ours- they are obscured glass and they don

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

facilities were great and wifi was fast

staff, excellent breakfast, nice room, quiet hotel, perfect location (easy to reach the city, but also the avon

had problems with wifi.

breakfast bar amazing and full english was perfect. location so handy for everything!!

our room was right next door to the workers' room and laundry

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

its a beautiful property with lovely spacious rooms and a wonderful spa and gym.

spa facilities were incredible with the heated outdoor pool, indoor pool, gym with good equipment and the sauna

long wait in reception for check-in. kids in the spa area - i.e. the pool

did not eat here but had a night cap at the bar which was horrendously expensive to the point of being comical

quirky and cozy - great location - friendly staff - nice breakfast

lovely helpful staff few minutes walk into town car parking on site

everything done to perfection- service, breakfast and room

room service for dinner and drinks, long hot baths, comforting robes and slippers and the most

room service was excellent

minor issue is the absence of a minibar in the rooms, which is helpful when travelling with kids

rooms kept impeccably clean with daily room service

very good room service

wifi for some reason could not connect with the external international vpn, which made the remote

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

you had to ring room service for unlimited complimentary teas and coffees

the time slots for kids at the swimming pool.

the time slots for kids at the swimming pool.

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

laundry was left outside our room in the hallway

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

room service was really good and very quick to arrive to the room

there were lots of kids who were quite loud, i didn't mind the children running around in the garden but didn

staff forgot cutlery with room service - meal cold by time it arrived but we still enjoyed it

a spa would be good, and the gym is a little small, but perfectly functional

room close to breakfast and reception

loic in the bar was a pleasure to meet and looked after us with excellent service and drinks

gym could be bigger and better equipped , but didn't really bother us as we ended up not using it

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

that you needed to pay for wifi. this is not stated on booking.com

we arrived the manager told us that as the hotel does not provide 24hour room service, we were welcome to bring

outdoor seating for the bar and restaurant, right by the river side

wifi didn't work in the lodge which was frustrating as i had work to do

staff were very friendly and breakfast was included

there's a huge parking lot to park in, and tables both inside and out to have a drink

the parking is free and of a good size, there is also a big garden with a jungle gym for the kids and

breakfast was included in price and had a lovely full english

it was the england v ukraine euro football match the parking was busy with guests at the property