no wifi in the rooms

service was excellent, all staff were very friendly. the spa is the hidden gem here.

old gym equipment, far from lake

only one bar was open!

didn't have enough beer in stock at the pool bar, at the pool bar, no beer

the wifi was very laggy in our room and other parts of the hotel

the pool was a bit cold

tv should be updated and i had to work and the wifi was a bit slow.

allow kids to be jumping and playing in the jacuzzi pool,not able tu use it for that reason

they forced you to buy from ther overpriced bar at the pool

the breakfast is also really good and all the services they offer (laundry, ironing, etc) are very useful

reception staff were pretty indifferent and trying to get laundry done would have cost more than replacing the

was amazing the pool is gorgeous the food from restaurant delicious it is like staying at a museum it is

'my kids really enjoyed the pool area, it s very big, and has all levels for non-swimmer, 1

'my kids really enjoyed the pool area, it s very big, and has all levels for non-swimmer, 1

i forgot ask the wifi password and in my arrival doesn t give me.

good value for your money, nice pool

free parking on the

the pool and amenities are nice and comfortable, as advertised

very good value for money, great pool and friendly staff

hotel with a park, great pools for kids and adults, and iguanas by the pond

hotel with a park, great pools for kids and adults, and iguanas by the pond

the pool has dirty dishes, bottles and food trash around 12 pm on sunday , unacceptable

there wasn t bar service at the pool

ordered room service for breakfast, it came after 1

amazing place, fountains, garden, pool, comfortable rooms

gardens, the pools and the staff in the pool bar (my daughter felt and they immediately brought us ice without

the gym is really not a gym but a bunch of old equipment thrown in a dark room

surroundings and pool area

location was very good. swimming pool, gardens and views were very nice

nice location, excellent services, big pool

great historical buildings and lovely grounds/pool

the spa was amazing

loved the historical room, the private pool, and the jacuzzi

food all delicious! horse riding was fun and spa services great!

grounds were fantastic, so clean & well maintained with swimming pool

no phone in the room means no room service unless you jump through hoops and use your own cell phone to call

quite a distance and up many stairs, or steep ramps just to get to the lobby, for things like wifi password,

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

pool where swimming classes are not held daily felt like heated water, very relaxing

parking: space very small and hotel can t guarantee parking for all the rooms 2

wifi service, there is not specially in the rooms

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

the pool is not nice, the rooms smell weird

they offered us the spa to change as they did not have the room ready

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

gym and pool are good

awesome pool and jacuzzi

facilities are great, food is good (a little bit pricey) but the spa is excellent

the restaurant offers ok food but nothing memorable and we had to wait forever for room service

wait time, food quality, room service food for the kids was barely edible

the room was very nice!! room service saved the stay!!!

the gym was nice

the spa and salon are very old, and so are the rooms

i loved the room, the pool, the staff.

they can organise local laundry service

parking was tight on leaving early in the morning.

the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

the pool was nice and warm (but not too warm)

beautiful location , amazing pool and great breakfast

the hotel is so beautiful, the parking easy and pleasant and the room was very spacious

the breakfast, bufete and the temperature of the pool

kids in the pool swimming with diapers and clothes. dirty pool.

pool

asked for towels for the swimming pool and when they were wet and cold they gave me new ones

bathrooms, noise insulated rooms, good breakfast, a/c works flawlessly, good wi-fi and free parking

breakfast was disappointing

the room was excellent as was the breakfast

and very quiet surroundings, easy parking, good size rooms, helpful and pleasant staff and best breakfast in

omlettes and breakfast tems were excellent

the swimming pool is very cold

nice place with outlaid garden, pool, bar and restaurant

the swimming pool was not working.

the beds are super comfy and the pool is awesome

the room was to dark and the emergency exit to the pool was blocked with a desk...

i was surprised that we didn't get the breakfast included as any other stay with holiday inn

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the pool i never

second pool on the upper level was a little dirty and neglected compared to the other pool

this is charming but requires youthful fitness

the pool was murky and not clean

place, breakfast, hospitality.

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

the water in the swimming pool was perfect

wifi signal was weak

the pool and gardens outside are maintained extremely well

garden and pool

the music is too loud, both in the restaurant and at the swimming pool

they didn t have spa facilities

the gardens surrounding the facility was great, the pool was great

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

beautiful property with garden and pool

nice pool, very clean, very nice

tiny things that weren't a problem for me but could be super easily done: the weights in the gym are ancient

pool was cold, i ve read that it was warm my toddler did not enjoy because of the temperature

no kids menu for lunch and dinner

don't get me wrong, i love kids but it was the only place in the whole

the temperature in the pool, the food is excellent, amazing garden

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

the wifi, staff & location were good.

close to historic center with good wifi

pool was very nice and the water was at a nice temperature, it's great it's just a 10 rooms space,

the pool and gardens are beautiful

housekeeping did our room service but they didn t changed our towels so we had to put them outside to get

beautiful pool and room

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the

nice pool

the pools were crowded with young kids mostly screeching with delight as they played in the pool

they respect also the late check out

i liked the gym

español was not so good, everyone did so much to make me and my partner feel accomodated and the breakfast was