they can organise local laundry service

parking was tight on leaving early in the morning.

trees and plants the atmosphere is amazing the room is modern and super clean theirs a swimming pool and theirs

no wifi

water in outdoor pool is too hot

t spect much, tiny place, tiny pool like for one person or few children, hudge restaurant terrace, rooms are

cold pool

wish i was able to take advantage of the pool and rec area but my friends say they enjoyed

i think that place is like a weeding garden & pool w/rooms for family and friends, but it is not a hotel, even

forgot my wallet by the pool and the staff returned it to me an hour later without anything missing from it

com i could not get a room next to the pool on the second building away from the road

clean and relaxing garden with nice pool

location to and from six flags waterpark (10 mins) on-site parking

ac in room (not advertised in booking) dirty pool front staff not helpful hotel grounds not maintained playground

the pool is great

i didn t use the pool because the water didn t look clean

no hot water, neither wifi signal at the bedroom

breakfast is very good, my children enjoyed the pool a lot and the gardens to walk in them during mornings are

quit, huge rooms, great service, golf, swimming pool

the swimming pool and golf course were quite enjoyable when we weren t out exploring morelos

- service, the personal was pending on us and very servicial - this time i went with my mind pet and the gardens

the water slide was not working, the pool was cold because they forgot to switch on the heating and it was only

all the staff was very nice and helpful the swimming pool is very nice too

the room is ok, you have tv with cable, it looks kind of recent. the pool looks very good.

ours was the tulips and the kids loved the swimming pool which has a couple of water slides

nor, a room service menu

lot of noise at night ( party in the pool area avery late, loud music, loud people :( ) gerardo in the front

ours was the tulips and the kids loved the swimming pool which has a couple of water slides

a quick breakdown of my impressions: pros: plenty of swimming options: the resort has multiple pools, which was

pool not heated

my bedroom didn t have wifi or a door for the bathroom.

nice garden and pool, friendly and helpful staff

when i tried to order breakfast at 8am was told kitchen did not open until 9am then it took until 10am to be

whole weekend there was loud music in the hotel non stop, so we preferred not to make use of the pool and stay

the pool was so cold

the blankets, the old tv and there was no wifi

breakfast is available and served in tables located in front of the rooms, with a view on the pool

room was next to the laundry room so there was a lot of talking from the staff and walking back and forth in

the view is incredible the hot tub the pool

wifi connection in rooms, though it did help with switching off.

beautiful scenery, great spa treatments

), and while the property-wide wifi was very good, i did not get wifi in my room (located at the bottom the

the gym doesn t have a single dumbbell, only cardio machines.

towels for the pool, you need to leave an i'd and pick them up at the reception that is on the opposite

the gym

highway, right next to sam s, and a mall, great for overnight stay or more, nice yard around pool

friendly, amiable staff, nice pool area

the temperature/cleanliness of the pool on the balcony.

the pool is outdoors and weather was not very warm so we couldn t go in

wifi was a bit spotty.

wifi is bad but that is everywhere in tepoz.

excellent breakfast

loved the old architecture and the pool

good breakfast. great location and view. great garden. beautiful house.

mmon) gardens, pet-friendly, affordable pricing, friendly staff, tasty breakfast

the pool can be cleaned more often as

- very nice staff and good service - clean pool and deck - bed is great

lovely swimming pool are

all but not the worst thing is that they treat you like in a government office if you bring your pet, and they

parking is also a pain

very charming and well kept garden and pool area.

breakfast was so well done that i was almost worried that i had to pay extra

mountains in the background, hummingbirds visiting the flowers, and a sauna and little pool to relax

the pool was cold

breakfast (and all food in general) was extraordinary

wifi didn't meet my expectations but at the end you go there to relax so it was not a deal breaker

we always had hot water available, there was no noise coming in from the street, the swimming pool is lovely

the parking is also good as it is gated

the micro pool deck is the only place to take in the 'vista', kind of a misnomer 'vista tepoz', wholly

premises were very clean, as was the pool

the wifi goes in and out and is generally unreliable and slow

it was a nice weather but too bad we couldn t use the pool because it was a raining season

the bar and bar service was great

place, the restaurant next to the pool, quiet, clean

the swimming pool was too small and water needed change in my opinion.

have preferred a larger pool

photos are deceitful: the room was very small, you don't have privacy in the shower, the swimming pool has a

all staff was super helpful and specially janet from the spa service was great

the bed was super comfortable! we also enjoyed the decor, shower, little pool, and gardens.

the grounds are kept in pristine condition, the pool is heated, and it is such a nice, relaxing environment

great heated outside pool in beautiful garden

beautiful cozy hotel with mountain views and delicious breakfast

cute place, good location for walking around town, nice pool area, breakfast really nice, friendly staff

awesome breakfast included

breakfast was poor

spa services were super

lush green, wonderful architecture, excellent and friendy service and relaxing spa activities

wifi in rooms, no ventilation in rooms, little hot water in shower, expensive , no gym, isolated

epic pool vibes and mountain view

the beds are so comfortable you won't want to get out of them, the breakfast is delicious, and the hotel grounds

the staff is very respectful, and there is a swimming pool, for a hot day

didn t have a chance to try the spa but everything was

breakfast was good and offered a good variety

and nice, the location good to walk around, the bed was big and comfortable and we liked the breakfast too

staff was rude, the parking spot is very uncomfortable because it s very tight, the room is super hot, the

hour for the lady to come and return our car keys that she keeps for moving cars in the narrow parking space

is a wonderful view of the mountain from the pool

there was a little swimming pool, but the water was very unclean and we could not take a dip

water in the pool was so cold

others mention the wifi is not great but the signal is not amazing anywhere in town was a nice excuse to detox

low wifi signal kind of expensive

great pool

it has a restaurant, a pool, a small gym, bar and one shared living room

music from the bar is really annoying and super loud, i went there because i wanted to relax

the breakfast is really delicious as well would highly recommend staying - beds extremely comfy and

wifi works perfect, hot tub in the room was a plus and room service was willing to go the extra mile even

pool, location, clean.

the staff are super friendly and accommodating and they have a big pool area and a jacuzzi upstairs which is