the pool is not nice, the rooms smell weird

they offered us the spa to change as they did not have the room ready

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

the restaurant offers ok food but nothing memorable and we had to wait forever for room service

spa is amazing

facilities are great, food is good (a little bit pricey) but the spa is excellent

the rooms still the same, but the ambiance was different: there were so many families, so many kids, it was

food in the room service is really bad, also they charge me for a room to get ready for my wedding cos the

wait time, food quality, room service food for the kids was barely edible

is a really beautiful place and had a really nice stay thanks to patricia from room service

everything was great!! brunch staff pool everything amazing

they need more staff at the pool

the swimming pool is simply amazing and the water temperature was perfect

beautiful location , amazing pool and great breakfast

the pool was nice and warm (but not too warm)

happening, staff was focused on bigger ticket guests, even though my friend and i purchased 5 spa treatments

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

parking: space very small and hotel can t guarantee parking for all the rooms 2

wifi service, there is not specially in the rooms

the gardens surrounding the facility was great, the pool was great

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

beautiful property with garden and pool

nice pool, very clean, very nice

i also had thought the gym looked promising when i booked this hotel, but they didn't have free weights even

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the

room service a bit too expensive.

i was surprised that we didn't get the breakfast included as any other stay with holiday inn

breakfast

grounds were fantastic, so clean & well maintained with swimming pool

quite a distance and up many stairs, or steep ramps just to get to the lobby, for things like wifi password,

the property was large and accommodated many people with pool access

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

the pool ., the garden., everything outside the room

dinner options can be extended, wifi is really poor for a business hotel

great pool and breakfast

pleaseeeee respect humans who chose not to have kids

free wifi, however, it doesn t work 100% of the time.

pool was cold, i ve read that it was warm my toddler did not enjoy because of the temperature

we were close to the kitchen and you could hear the kitchen starting to make breakfast at 6am

the gym room lack more weights options

good buffet breakfast on weekends

i booked a ground floor room next to the pool and ended up getting a first floor

as it is a not very large hotel, bedding is comfortable, there are many choices for the buffet breakfast and

the hotel offered self service laundry which was a very nice surprise for us.

also the laundry was

parking

it was a little pricey for a quick overnight stay ~ but we needed the secure parking

the pool area was nice & private.

4) room service not proper if your shampoo and shower jel finish you have to inform then only they

the pool was awesome with a great temperature.

room service was really bad

staff, room, wifi were all great

clean great waiters in the bar and restaurant.

the gym (there are no weights)

clean room, free parking and nice swimming pool.

the garden/pool area was pretty dirty and loud (full of kids and families, as usual)

the pool is also perfect for kids and adults as there are separate areas for both to enjoy

can order food from nearby restaurants and eat by garden pool, we had lots of fun, not only the kids but parents

and the place in general but for me the most important thing was the wifi which was excellent

the pool was murky and not clean

the food, the room the wifi

the water in the swimming pool was perfect

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

great for families with kids due to pool

breakfast is amazing, the hotel rooms are good size, grounds always clean

also the breakfast

nice place with outlaid garden, pool, bar and restaurant

nice swimming pool

amazing swimming pool and privacy

pool was very nice and the water was at a nice temperature, it's great it's just a 10 rooms space,

sad was couldn't have stayed longer to enjoy the lush grounds and pool

beautiful pool and room

he found us a driver, and he communicated with a local spa to book us appointments

location, warm pool, great food

loved the gardens and the second pool because the water was at a good temperature even though we went during

enough sun beds or space for those and allowing people to eat/drink next or in the swimming pool

families let their kids jump and dive, play ball and take over one pool completely

the pool seems to be the main attraction of the hotel and the kids loved it

are not comfortable and service on restaurant and pool are terrible, waiters take forever to ask for your order

nice atmosphere and pool area. great whirlpool within the room.

pool and gardens

and pool are terrible, waiters take forever to ask for your order and they don t have room service, you have

pool and garden are in good shape

had no pressure, sometimes had problems connecting to the wifi, traffic jammed on av

only thing we weren t happy with was the wifi service, for the first two days we didn t have a internet

view from our room which felt like we were in the dungeon was the parking lot and rubble from construction

wifi was not always very stable

the wifi was good, but some days it would disconnect and you'd have to re-enter the

balcony overlooking the pool.good aircon.

the breakfast is classic mexican food. the pool is good ,the room is pretty good.

location only 5-10 minutes walk into the centre, rooms are good and there is a small pool and lovely walled

parking under the room was nice

pool was not so clean

the wifi, staff & location were good.

close to historic center with good wifi

garden and pool

the pool and gardens outside are maintained extremely well

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

all around/atmosphere & ambience including a pool set in a large garden

wifi signal was weak

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

i m being super meticulous, the pool needs some more cleaning/supervision, you could see a few dead insects

pool is lovely, rooms are huge, balconies are gorgeous

did not have wifi in our room due to its location and the bar music on saturday night was very loud and

if you like resorts, where you can get drinks and massages and meals and sit by the pool without leaving the

the breakfast that was included was very generous, fresh, and delicious

they have an incredible and fully stocked mini bar but no coffee maker!

the restaurant served an excellent breakfast, and lunch

the bar makes the best cappuccino (and they bring it to the room)

staff, pool and bar

the pool was dirty and covered with a tarp

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

wifi didn't reach my room

nice bar - no bartender

wifi was bad

bar closed very early

they went out of their way to accommodate early check in, arrange airport transfers, etc

excellent valet parking and reception

the spa was also absolutely amazing one of the best massages i have ever had

lovely swimming pool area

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with

pool is really cold, it was supposed to be warm because of the heater, but i think it didnt work

we could not make phone calls out, the lobby had to handle this for us, the parking lot was not in the hotel

the garden and pool area were very nice.

of all the wifi network did no t work at all

pool was a bit dirty and not suitable for use

location. pool (albeit very small). staff.

can hear your neighbor through the walls, the view doesn't have nothing special, the pool, parking lot and the

clean, comfortable,good location, friendly staff., secure parking.

very basic room no breakfast surrounding view from window.... rundown parking lot

like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

s a really charming hotel with a wonderful pool, rooms are spacious and it s like a tropical paradise

i could enjoy reading a book as my son and my husband used the pool

the food is not good and the chairs in the pool are very old and the cover is torn.

price vs benefit, the pool

the gym is great as well

parking

the location of the balcony made it a little noisy when other guests were in the bar area

service and spa was great as i remember it

kids enjoyed a lot the swimming pool

there wasn t bar service at the pool

the bed comfy, clean rooms nice pool beautiful gardens.

the pool was very small and there were few lounge chairs

hotel with a park, great pools for kids and adults, and iguanas by the pond

the pool has dirty dishes, bottles and food trash around 12 pm on sunday , unacceptable

location was very good. swimming pool, gardens and views were very nice

charge a ridiculous price for bottled water in the restaurant and lost my laundry for 2 days

the rooms were a bit old, the bathroom had a bad odor and the pool was very cold.

parking was not covered in the back and was not well lit

large room, excellent wi-fi, heated smaller pool

good parking

the swimming pool is fantastic

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

the hotel's parking is fairly small, but they do a good job of fitting everyone's car in, although you do have

laundry service is very fast

i was put next to the laundry room so it was prettty noise and hard to rest during the day.

has a nice swimming pool and jacuzzi breakfast was very good

nice place with a good bar and pool .

outside is large enough to be comfortable if not too many people - and easy parking in front (although not

is no space enough for parking cars when the hotel is full

the pool can be improved.

the pool area. warm and kindly staff. the bathroom is so nice.

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

so private; we enjoyed the pool and private yard in the afternoon

there could be more social activies for both adults and kids.

caps, even pieces of broken glass) - the property isn't really pe friendly, there are just some pet-friendly

gardens, the pools and the staff in the pool bar (my daughter felt and they immediately brought us ice without

i enjoyed the room and the pool and gardens.

property was beautiful! staff was friendly. pool was great. 10/10

better food for kids and adults breakfast and pool menu

was great in most instances, room service was quick

expensive and fruit is not as fresh as other places in morelos also it was hard to get answer in room service

in the main pool, by including bar stools and an area where you can be sitting in the pool but only getting

pool , restaurant and the rooms are very comfortable.

it has a restaurant, a pool, a small gym, bar and one shared living room

water in the pool was so cold

it has a restaurant, a pool, a small gym, bar and one shared living room

the pool had a lot of dust but it was due to a the windy time in

great pool