no wifi in the rooms

service was excellent, all staff were very friendly. the spa is the hidden gem here.

old gym equipment, far from lake

only one bar was open!

didn't have enough beer in stock at the pool bar, at the pool bar, no beer

reception staff were pretty indifferent and trying to get laundry done would have cost more than replacing the

the breakfast is also really good and all the services they offer (laundry, ironing, etc) are very useful

said there was wifi in bedrooms but this didn't seem to be the case in all rooms

large gardens for walking, the pool area was stunning, and overall the well maintained charm of the property,

wifi service can improve a lot. is the only issue i see about this place.

staff is nice, location is great, pool area is nice.

wifi didn't work

spa is not included which was kinda a big disappointment for us

pool water was not clean and it was cold

the pool was a bit cold

you need to work remotely then the wifi internet connection may become an issue for you

great swimning pool and restaurants

the spa was amazing

historic, unique and relaxing. spa on premises. lovely pool and grounds. staff very attentive.

poor wifi and cell phone service

i forgot ask the wifi password and in my arrival doesn t give me.

free parking on the

the pool and amenities are nice and comfortable, as advertised

good value for your money, nice pool

the spa has great services and their massages are truly repairing

there could be more social activies for both adults and kids.

ordered room service for breakfast, it came after 1

the wifi didn't work in the bedrooms. the staff was polite but not so helpful

also angel at the villa pool

location was very good. swimming pool, gardens and views were very nice

hotel with a park, great pools for kids and adults, and iguanas by the pond

the pool was very small and there were few lounge chairs

hotel with a park, great pools for kids and adults, and iguanas by the pond

very good value for money, great pool and friendly staff

the pool has dirty dishes, bottles and food trash around 12 pm on sunday , unacceptable

grounds were fantastic, so clean & well maintained with swimming pool

no phone in the room means no room service unless you jump through hoops and use your own cell phone to call

quite a distance and up many stairs, or steep ramps just to get to the lobby, for things like wifi password,

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

pool where swimming classes are not held daily felt like heated water, very relaxing

parking: space very small and hotel can t guarantee parking for all the rooms 2

wifi service, there is not specially in the rooms

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

the pool is not nice, the rooms smell weird

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

gym and pool are good

awesome pool and jacuzzi

facilities are great, food is good (a little bit pricey) but the spa is excellent

the restaurant offers ok food but nothing memorable and we had to wait forever for room service

they offered us the spa to change as they did not have the room ready

the pool is also perfect for kids and adults as there are separate areas for both to enjoy

can order food from nearby restaurants and eat by garden pool, we had lots of fun, not only the kids but parents

breakfast was excellent, room was very accomodating, staff was friendly, parking was convenient.

to swim and stay all day in hotel garden/pool, rooms comfortable and nice, staff very friendly, breakfast

could be more people helping to serve food and drinks around the pool area and also clean up when other guests

everything was great!! brunch staff pool everything amazing

spa services below average, very cold while performing massage, poor service and massage person not

wait time, food quality, room service food for the kids was barely edible

it's a very peaceful location with a lovely climate, a good gym, and a large pool

prizes in mini bar items are extremely expensive

the hotel is in a nice and quiet spot (10 min drive from downtown) and the wifi was decent (intermittent once

the hotel is a bit old and some rooms could be renewed or the pool towels.

food was delicious, and there were a lot of breakfast options included

the onsite restaurant and bar was amazing with amazing food and of course an amazing staff

omlettes and breakfast tems were excellent

lovely swimming pool

the swimming pool is simply amazing and the water temperature was perfect

beautiful location , amazing pool and great breakfast

the grounds are historic and beautiful ! the pool is awesome!

spa and breakfast were amazing

we arrived and went straight to the pool area for an awesome cocktail

garden and pool

pet friendly, we had our cat with us

they didn t have spa facilities

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

and the place in general but for me the most important thing was the wifi which was excellent

the food, the room the wifi

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

the pool was murky and not clean

breakfast was really expensive and for the price the buffet was not so diverse

comfortable, wheelchair accessible, valet parking.

i was surprised that we didn't get the breakfast included as any other stay with holiday inn

hotel for a short stay with family, restaurant with good variety of food and good buffe for breakfast

breakfast

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see

the wifi, staff & location were good.

close to historic center with good wifi

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

nice bar - no bartender

wifi was bad

wifi didn't reach my room

i was able to get hot water from the bar downstairs

staff, pool and bar

wifi worked one day although poor connectivity and did not work at all the next day

the heated pool is a huge highlight and the garden landscape is beautiful

breakfast was wonderful and the restaurant area flowery and beautiful

the pool is small in order the number of romos

great service and room service from the restaurant

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with

the pool was small but lovely and the rooms were very clean

pool closes too early

my favorite thing was having breakfast on our balcony

great pool

breakfast is unbelievably generous and delicious

nice quiet swimming pool area for guests

if you like resorts, where you can get drinks and massages and meals and sit by the pool without leaving the

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

the gardens surrounding the facility was great, the pool was great

nice pool, very clean, very nice

beautiful property with garden and pool

the wifi can be weak at times

don't get me wrong, i love kids but it was the only place in the whole

hotel is beautiful, there are pools, jacuzzi, sauna, gym, gardens

no hot water even after complaint made poor gym facilities pool v small

hotel was fabulous, especially the gardens and secluded pool areas

wifi is working badly, only 2 sockets for the hole room

no hot water for the shower. water in swimming pool was also cold.

the wifi is poor in some rooms & the reception staff wasn't helpful.

pool was not so clean

the wifi never worked

beautiful pool and room

he found us a driver, and he communicated with a local spa to book us appointments

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the

the pool is warm, and well located so it has shade and sunlight

there is a nice pool and food is served outside the rooms, which was a great touch

i could enjoy reading a book as my son and my husband used the pool

also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or

like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

s a really charming hotel with a wonderful pool, rooms are spacious and it s like a tropical paradise

wifi connection was not very good around the hotel