the pool and amenities are nice and comfortable, as advertised

free parking on the

good value for your money, nice pool

i forgot ask the wifi password and in my arrival doesn t give me.

amazing place, fountains, garden, pool, comfortable rooms

gardens, the pools and the staff in the pool bar (my daughter felt and they immediately brought us ice without

no activities for kids

main pool only opens friday through sunday

caps, even pieces of broken glass) - the property isn't really pe friendly, there are just some pet-friendly

location was very good. swimming pool, gardens and views were very nice

the pool had a good temperature and overall my experience was enjoyable

the pool was very small and there were few lounge chairs

hotel with a park, great pools for kids and adults, and iguanas by the pond

hotel with a park, great pools for kids and adults, and iguanas by the pond

very good value for money, great pool and friendly staff

no phone in the room means no room service unless you jump through hoops and use your own cell phone to call

grounds were fantastic, so clean & well maintained with swimming pool

the property was large and accommodated many people with pool access

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

parking: space very small and hotel can t guarantee parking for all the rooms 2

wifi service, there is not specially in the rooms

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

reception staff were pretty indifferent and trying to get laundry done would have cost more than replacing the

the breakfast is also really good and all the services they offer (laundry, ironing, etc) are very useful

wifi, we will like to work from there

said there was wifi in bedrooms but this didn't seem to be the case in all rooms

pool sometimes had insects floating around, it is understandable due to the size of it, though

the pool is not nice, the rooms smell weird

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

great breakfast. room was great, as well. and enjoyed the grounds and pool.

spa is amazing

wifi signal is very poor, food is very good but little bit pricey

beautiful swimming pool and jacuzzi

they offered us the spa to change as they did not have the room ready

food in the room service is really bad, also they charge me for a room to get ready for my wedding cos the

everything was great!! brunch staff pool everything amazing

pool beds are uncomfortable

spa services below average, very cold while performing massage, poor service and massage person not

the gym was nice

didn't have enough beer in stock at the pool bar, at the pool bar, no beer

no wifi in the rooms

the swimming pool, the room, the view, very clean place. very friendly and professional staff.

old gym equipment, far from lake

there was a tv show shooting while we were there, definitely no place for kids

the covered parking spaces were a plus during rainy season

air conditioning in room did not feel cold, gym equipment is basic and did not function properly

the fitness room and pool area were great

the pool is also perfect for kids and adults as there are separate areas for both to enjoy

the swimming pool is very clean the surrounding very nice and nitty

spa is not included which was kinda a big disappointment for us

the pool was a bit cold

wifi signal is in the hallway and not in the room

spa facilities were not what we expected, but perhaps our expectations were out of line.

the water in the pool was turbid and was not heated, except for a small section on the end, which for obvious

the onsite restaurant and bar was amazing with amazing food and of course an amazing staff

the grounds and the pool are beautiful and very well-maintained

great for families with kids due to pool

nice place with outlaid garden, pool, bar and restaurant

omlettes and breakfast tems were excellent

the pool was nice and warm (but not too warm)

lovely swimming pool

the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

wifi is not working in the rooms

if i was getting picky, a few tiles were coming off the pool and there seemed to be an excessive use of pesticides

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the pool i never

the pool is warm and long that you can swim, i strongly

the gardens pool and restaurant staff and location is very nice!

second pool on the upper level was a little dirty and neglected compared to the other pool

pool and brunch on sundays

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

and the place in general but for me the most important thing was the wifi which was excellent

the water in the swimming pool was perfect

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

we arrived and went straight to the pool area for an awesome cocktail

garden and pool

the music is too loud, both in the restaurant and at the swimming pool

wifi signal was weak

hotel, pool (temperature controlled) and greenery, great rooms, great service

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

the wifi, staff & location were good.

close to historic center with good wifi

nice bar - no bartender

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

wifi didn't reach my room

wifi was bad

the gardens surrounding the facility was great, the pool was great

nice pool, very clean, very nice

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

beautiful property with garden and pool

good location near the old city. private free parking

the breakfast and the service you receive at it are excellent

the included breakfast is excellent

staff, pool and bar

parking area too small and you should leave your keys

gardens in cuernavaca free valet parking totally worth staying here breakfast is excellent and well

pool was cold, i ve read that it was warm my toddler did not enjoy because of the temperature

the swimming pools were ideal for the kids and they meet lots of other kids

i think variety in the bar could be better

don't get me wrong, i love kids but it was the only place in the whole

the pool was small but lovely and the rooms were very clean

room needs an additional lock because child could open the door anytime and jump in the pool

the pool is small in order the number of romos

if you don't like to walk (up or down hills) and we were unsure how breakfast worked (+)breakfast was ok. (+)no

pool is really cold, it was supposed to be warm because of the heater, but i think it didnt work

but it was a lovely place to dine or have breakfast

the pool was really nice, and the quality of the food and breakfast was great

pool is lovely, rooms are huge, balconies are gorgeous

i m being super meticulous, the pool needs some more cleaning/supervision, you could see a few dead insects

my favorite thing was having breakfast on our balcony

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the

housekeeping did our room service but they didn t changed our towels so we had to put them outside to get

the pool is warm, and well located so it has shade and sunlight

he found us a driver, and he communicated with a local spa to book us appointments

sad was couldn't have stayed longer to enjoy the lush grounds and pool

wifi is working badly, only 2 sockets for the hole room

no hot water for the shower. water in swimming pool was also cold.

the wifi is poor in some rooms & the reception staff wasn't helpful.

pool was not so clean

the wifi never worked

the service was friendly and helpful and the room service was great

small parking spaces

breakfast has to be buffet, no menu service and the buffet wasn't the best; a little below average

good food and ambience, good location, pool and amenities good.

space to stow luggage and clothes etc in the room - there are an outdoor small play area for kids, nothing fancy

price vs benefit, the pool

the pool was clean

wifisignal did not reach the room which is effectively the same as no wifi

wifi connection was not very good around the hotel

the wifi service is an opportunity area.

the pool was nice after a day spent walking

can hear your neighbor through the walls, the view doesn't have nothing special, the pool, parking lot and the

clean, comfortable,good location, friendly staff., secure parking.

tv worked as did wifi

can hear your neighbor through the walls, the view doesn't have nothing special, the pool, parking lot and the

the location of the balcony made it a little noisy when other guests were in the bar area

the spa is a bit small but was good enough for our group of 3 (nobody else was present at the time)

provide information in the room about wifi and how to get room service.

kids enjoyed a lot the swimming pool

travelling with kids, we were very much looking forward to this and just couldn't really be in it