laundry facilities and lots of hikers including us coming through

everything was lovely, except the wifi which was admittedly spotty. beautiful location.

nice breakfast and free parking during the stay

was when we checked in -our car reg wasn t taken so a couple of weeks later received a 100 parking fine

room was good for family of four people including 2 kids

laundry delivery trolley banging into wall of apartment and noise from rolling on ground for over

breakfast

amazing! lovely room with a view over the loch. great little bar and restaurant.

good wifi, good tv with up to date apps

we also took our dog and they were very accommodating and pet friendly

laundry was left out as discussed with housekeeping but not done

had a back bedroom which was near their laundry room

old laundry bags and residents glasses and plates left in corridors and not moved the whole time of our

next to the laundry room which was constantly used 24 hrs a day very noisy

is a broom cupboard very small with a view of the staff smoking area, empty beer kegs over the laundry room with

outside our rooms were piles of dirty laundry and plates with left over stale smelly food that we had to walk

arrived for check in and our room was ready but we had climb over some dirty laundry towels and cleaning stuff

we went back outside and a gentleman in the corridor told us that the laundry had been delivered late but he

upon speaking with the staff member we where told we couldn't check in the now due to no fresh laundry being

place is amazing and i've felt alot happier staying here then some over priced city hotel with a pool that looks

spacious house, the games room was great for extra entertainment and the kitchen was large and well equipped

the games room upstairs with the bar was excellent with lots to

games room was a winner for our family, kids absolutely loved it

everything. the family loved the pool table and fruit machine. we loved the space for us all

fully enclosed front and rear garden was excellent for kids & family dog.

the laundry area needs work

they have laundry and parking, which is great

the bistro was nice. the landscaping was very nice. the laundry facility was excellent

metal fences propped up against the walls by our entrance, bags of laundry hanging around outside our lodge

we were able to do laundry fairly inexpensively

first time and don't know that pool and other restaurant/bistro is in a different building, or laundry is a

location able to use on site laundry facilities beautiful grounds good size, and absorbent, towels comfortable

laundry on site

check in was delayed by 2 hours due to delay in laundry delivery

ample parking

also available: a common living room and a self service laundry equipment

we managed to do a bit of laundry which was useful

was so comfy and cosy,with lots of room,and the use of facilities ie laundry room ,kitchen and sitting room free

cosy,with lots of room,and the use of facilities ie laundry room ,kitchen and sitting room free wifi was a great

not a great place to have taken my parents and kids

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

we enjoyed a lot the breakfast and the location - few steps from the clachan, oldest pub in whole scotland

spotless, parking on site and 1 minute walk from amenities

good off road parking

my son loved his custom breakfast!

very noicy room due to laundry machines

laundry van arrived at 6:30 outside our room and made a lot of noise, woke us up

dirty/oily marks on the sheets - perhaps a problem with the laundry

history and the location were great; the staff were great, and the laundry lady worked very hard to have our

laundry service

our room wasn t ready when we arrived and cleaning staff have all laundry at out our door still when we got

needed vacuumed, laundry sacks were left in corridors all day and night, trip hazards, cupboards left open with

plenty of parking

the dinner was amazing and the pool and hot tub was a

has been done up in places since the last time we visited , like the pool area and the conservatory and it had

the laundry was returned damp and all my shirts had to re ironed before use.

from reception, housekeeping, laundry, room service, the restaurants, afternoon tea, and the activity teams,

the pool (including separate kids area) and sauna/steam room were spacious and well cared for

plenty of parking and not too

kids swimming pool is fantastic

shower was hard too work and very slow, room was small and noisy next to the laundry

wifi connection was patchy in the rooms but fine downstairs.

wifi wasn t working

mattress was uncomfortable at one side and wifi wasn't good

wifi not really available/working, shower pressure low

the hotel does have a laundry self service which came in handy

location on loch was beautiful. dinner was amazing. laundry facilities were appreciated.

only thing was due staffing problems same as everywhere bar didn't open till 5pm

there is fantastic bar and restaurant with superb food, and a loch side location to walk off the over indulgence

wifi would not connect

the bar staff were really chatty too

of pet fees drinks ordered 2 g&t and didn t have any lime/lemon /ice charged 13 no staff coffee in

even had an intimate personal breakfast for 2

continental breakfast met our ecpectations

very nice location. superb breakfast friendly staff

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities

rooms where clean comfy breakfast was great too

breakfast was good

the free wifi was also a nice bonus

parking on site tight

manager who greeted us was not the most welcoming and we could hear her talking loudly to the bar worker about

both breakfast and dinner were superb (definitely recommend to book dinner at their restaurant)

wifi was iffy and inconsistent

the bar was well stocked and the wines on offer were exceptional

lovely dinner and breakfast

position of room looked out over laundry collection. window catch broken/loose.

and since you offer laundry service a washing machine that doesn t take several hours to do one load

dinner was very good with good choices. no laundry facilities

guest laundry on site

i found out on this trip that i could do laundry which was a big bonus

rooms were clean smell of laundry powder from bedding smelt nice

window with tattered curtains hanging out on east gable, and alarm continually sounding in laundry area

close to the water and to some cafes and laundry for 6 pounds

would have liked to find some sort of laundry room / facility

john provided an excellent laundry service for modest cost

wee bbq hut / firepit among the cabins on the grounds, lovely addition after spending time in the bar & living

there were no phone signal, only internet connection and wifi

dinner menu on expensive side and would have preferred a lighter bar menu option in the evening which was not

the bar area could be a little bigger!

slightly expensive. despite being pet friendly dogs are not allowed in restaurant

the food in the restaurant was very good and there's also kids menu available

parking was good

the wifi was when it wanted to work, so instead i didn t bother

staff were so friendly from receptionist to bar staff to waitresses my phone charger broke during my stay and

was good to have seperate room for kids. convenient location

the lack of a laundry service meant we had to look elsewhere to freshen up our clothing.

beautiful location on the water front, with plenty of parking, cosy room and great breakfast.

was a bit inconvenient not to be able to get on the wifi until the bar and restaurant had cleared late in the

another plus, you don t hear the noise of the busy bar downstairs when your in your room in the evening

expected and great value for money on waterfront with a bus stop outside hotel is also a busy bar and restaurant

wifi signal was excellent

plenty of free car parking

pets are allowed but you can t take them into the bar or anywhere apart from your room

kids go staxk of oankakes and tjere was only 2 little timny thin pamcakes howevwr plenty more to

decor, friendly staff, pool, sauna etc restaurant.

no laundry service even though it was advertised as such on booking.com

i've done some laundry here and that was a welcome treat for my dirty clothes

wifi not good in second floor room

nice room nice bar and restaurant

our dogs were welcome and we were able to eat our evening meal in the bar so they could be with us

it was a little warm down the corridor to room nearest to pool

well set up for kids who are welcomed in all parts of the hotel

a bit over priced too i doo get a sports massage every two weeks for 90 min at home for 70 the pool was amazing

partner played a round of golf while i had a massage and used the spa the golf course is very run down more like

from greeting at arrival, beautiful room, quick room service, delicious food and most of all the staff were

no signs for parking but managed to park on streetc

the food was fantastic and even the locals that came in to the bar where friendly and took time to say hi

parking at rear of hotel has cctv andbikes out of view

frazer who worked in the bar was very friendly, welcoming and always gave service with a smile

no wifi access in room.

with tasteful decorations and furniture, beautiful gardens, plenty of parking area

breakfast was great and service excellent

wifi did not reach our room and it was not exceptionally clean which had hair and dried contact

information about parking location, layout of hotel facilities and details of access to gardens and grounds

be great if all of the hotel facilities were pet friendly but restrictions are well

present throughout the evening and the morning which was really nice to see, and ian behind the bar was helpful

we had a very enjoyable evening meal and an excellent breakfast

very welcoming and friendly staff. pet friendly.

parking outside the door nice old pub good breakfast

easy parking and pet made very welcome food was superb and served up by our hard working genial

staff went out of their way to accommodate our early check in for a wedding and the breakfast was superb

welcoming, top quality food and great for a diner, bed and breakfast break from the kids, 20 minutes from home

friendly and caring atmosphere - great bar and beer garden - spacious and comfortable bedroom - lovely meals -

great bar and beer garden

we didnt have any kids with us but there were lots of board games and books in the bar area

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

easy to find location ample parking great deal on meals good sized room fantastic river view exceptional value

unhelpful man with tattoos on his arms, who worked at the bar and reception at the same time, didn't want to

friendly staff. great food and service in the bar. awesome breakfast.

bath had no plug so could not relax in the bath tub, the spa was closed for refurbishment

parking rooms very comfortable plenty of clean fresh towels nice soft pillows staff were very

nice comfortable room, good wifi i would use again

lots of free parking and very well located for travel to the west end, braehead, motorways and loch lomond

good reception wifi in all areas

no room service - we were arriving just before 9pm

trip hazard in the gym , tired worn furniture in some areas,

we had room service and it was very nice

lots of activities for the kids , especially when baby shark made an entrance

room service was excellent and staff very friendly

of families with young kids particularly in the pool so not super quiet but very, very small complaint overall

room service- i had already messaged ahead to get a menu- was told that it would just be what was

property not a chance but if you are missing anything from the room you can get it at asda as room service

good traditional stone detached. quiet at night. good wifi

fabulous hosts john & scott. great breakfast, to order. everything was perfect.

around the fireplace in the living room, sipping on some whiskies from their fantastic curated bar menu

wifi touch and go but free

the breakfast was fantastic - food delicious and staff friendly

parking was tight but not a problem

the wifi is only available in the main bnb common area and we thought this was a very good thing

they do not have a restaurant as suggested on their website, the owner cooks in the communal kitchen without

the fact i didn t ask about the breakfast recipes ud83dude2d

love the fireplace in the yurt

rooms have some lovely quirky features and the bathroom was big enough for a round of golf

parking across the road by the loch is plentiful

room, lovely staff, dinner in the bar and breakfast were both really nice too, can highly recommend a stay at

wifi is very poor, gave up & used mobile data.

wifi, though we know this is not the hotels fault and improved evening meal, fish not great, too

good tv and wifi

breakfast was fantastic

bar closing time could have been later

pet friendly (why we chose here) only in room and not in even bar area

didn't seem to have a plug for the bath, so couldn't check out the spa bath.

we liked the laundry service

were here for one night, the wifi didnt work and there was no answer on the reception

business centre facilities and wifi good

bar and restaurant on site

and food in restaurant and room service late was 10 out of 10

no laundry facilities

room itself- ground floor opposite the laundry room

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

breakfast was also good plenty to choose from and kids to choose from aswell

location to the airport, took me 5 minutes to walk over with 5 kids and 2 suitcases

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

have been nice if public computers for the internet and laundry facilities had been available

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

amenable and helpful staff. happy to facilitate an early check in. good tourism advice.

a spa would have been perfect but didn t deviate from how great everything else was

the bar was exceptionally cozy with loads of drinks and food to choose from

pet friendly

i may have missed that you had a gym. i definitely will use it next time.

female in the bar controls the whole place

wifi very very poor in the single room that i was in

stay was magnificent the only downfall was the cafe and bar ect were not open

noise. really noisy in the room from the kitchen above. no tea facilities in the room.

reliable wifi

i thought breakfast was included but it was not.

also next to a noisy laundry room

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

location. pet friendly

breakfast via room service

room was clean and the receptionist was very friendly and helpful and even gave an early check in

peaful lication with nice restaurants and tge botanic park for kids

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn

we didn't have the breakfast that is offered for a little more money, because we were leaving for the airport

guest came and asked us for the wifi password at 23:45 at night

lack of channels on the tv, was only 1/2 adult channels, rest were kids channels even after 8pm which was really