wifi was not great

inside is a gem of a place with great staff who really gave interest in our two kids

lively atmosphere in bar and restaurant good value for money meals clean, spacious room free parking excellent

parking was good

staff were so friendly from receptionist to bar staff to waitresses my phone charger broke during my stay and

pet friendly (apart from restaurant) but managed to eat in the bar

my to kids and we had a fantastix time in the leasusre center, everythinf was so relaxing and oerfext doe

despite sharing a room with our two kids we had plenty of space, the room was spotless and we really enjoyed

does not have a kids club or play park

disappointed there was no mini bar available in the room.

everything about the place great scenery lovely food spacious room spa and gym was excellent couldn't find a

wonderful room, fantastic spa and gym, restaurant is great.

lack of parking

one tiny point as pet friendly there wad no bins for dog poo

the breakfast was really nice also the staff came across very well.nice quiet location

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

the kids enjoyed the pool. everything else was absolutely dreadful.

spa was closed haha but will be open now

noi wifi in rooms only at lobby.

pool area was nice enough and kids enjoyed this

the laundry was returned damp and all my shirts had to re ironed before use.

from reception, housekeeping, laundry, room service, the restaurants, afternoon tea, and the activity teams,

kids swimming pool is fantastic

lovely golf course with beautiful surroundings

nice pool for the kids to play

the wifi wouldn t connect which wasn t good as we where hoping to relax with a film

the friendliness & cleanliness of the hotel with spacious rooms and relaxing pool area.

more choice on the room service menu

good food from room service

breakfast was great, loads of choice

the bar ladies were beautiful and amazing

very cosy and well presented bar area, dog friendly with dog treats

all the bar staff were brilliant made us feel welcome

locals in bar very friendly and helpful

tea making facilities in the room, bar downstairs

the food in the restaurant/bar was really good

liked the fact that i felt secure and safe even tho we had room service, they cleaned everything and all my

ample parking and good wifi signal

very clean, facilities ideal for my one night stay. food in bar was very good.

of car parking

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities

the breakfast was lovely and our evening meals from the curry club were fantastic with huge portions

big plenty of room , nice comfy clean thick carpet all through out hotel , staff so freindly took breakfast up

lovely fresh room, modern bathroom and great cooked breakfast

here a few times now, doesn't look great from outside but rooms are fantastic, wifi fab and breakfast exceptional

didn't like dinner, the tv was terrestrial, so i never enjoyed it, there was no laundry, no fridge in the room

they put us next door to a laundry room and could hear banging all night from that

it's advertised as pet friendly but on arrival we had to pay extra for our small dog and we had to sign a

no sockets in room very noisy room service took 2hours 30 mins to arrive

the bar meal was excellent

would have liked to find some sort of laundry room / facility

do the laundry, but never mentioned they charge 6 for it

rooms were clean smell of laundry powder from bedding smelt nice

john provided an excellent laundry service for modest cost

window with tattered curtains hanging out on east gable, and alarm continually sounding in laundry area

we liked the laundry service

i'd paid for breakfast this morning and very impressed with the quality of food and selection on offer

kids had an uncomfortable sleep on a hard as rock sofa bed

easy and early check in

s a 5 minutes walk to

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

no laundry facilities

room itself- ground floor opposite the laundry room

breakfast was exceptional and the kids loved the pancake machine

location is excellent. close to airport. very good wifi. clean and modern rooms.

we stayed 10 days pity no laundry facilities.

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

though the restaurant was full service there was no room service offered

unsure if room service was available, even though we didn't want it

has a kids menu which is however a plus

dinner was very good with good choices. no laundry facilities

guest laundry on site

and since you offer laundry service a washing machine that doesn t take several hours to do one load

i found out on this trip that i could do laundry which was a big bonus

position of room looked out over laundry collection. window catch broken/loose.

it was nice to have the use of the swimming pool and saunas

parking is great

good kids menu

the bar & free parking is also a bonus

the breakfast was fantastic. the bar staff and dining staff are very friendly and helpful.

no laundry service for guests

we were disappointed that there was no 24 hour guest laundry service offered

wedding til late very noisy, kids running down corridors all night. aircraft noise overnight too

a couple of issues with the wifi but no real problems.

wifi strength could be better

our room wasn t ready when we arrived and cleaning staff have all laundry at out our door still when we got

needed vacuumed, laundry sacks were left in corridors all day and night, trip hazards, cupboards left open with

residents bar and no room service despite the hotel website saying that this was available 24hrs a

the only fault is the gym...it was a little dated and in need of some tlc

the spa wonderful; lots of free parking; not far from loch lomond; the restaurant food nicely presented and

laundry van arrived at 6:30 outside our room and made a lot of noise, woke us up

history and the location were great; the staff were great, and the laundry lady worked very hard to have our

very noicy room due to laundry machines

dirty/oily marks on the sheets - perhaps a problem with the laundry

laundry service

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

good off road parking

very nice breakfast

very clean and comfortable. nice breakfast suitable for during this time.

we enjoyed a lot the breakfast and the location - few steps from the clachan, oldest pub in whole scotland

room service- i had already messaged ahead to get a menu- was told that it would just be what was

property not a chance but if you are missing anything from the room you can get it at asda as room service

wifi not the best

parking directly outside

parking, location. breakfast was superb. staff were friendly. bar staff were so good.

the ev charger

heating in the kids room

spa and fitness facilities, very clean, friendly and attentive staff, very nice food, enjoyed the

the hotel was excellent very updated and clean and brilliant for kids

downside of my stay was that there was no phone in the room so we had to go downstairs to order room service

gym and leisure facilities are good too

lots to keep kids entertained

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

have been nice if public computers for the internet and laundry facilities had been available

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

amenable and helpful staff. happy to facilitate an early check in. good tourism advice.

the lack of a laundry service meant we had to look elsewhere to freshen up our clothing.

even room service available for anything you want

no wifi details in room shower needs to sit in bleach tv downstairs had pixel damage .

tv wifi etc was all good

friendly staff, beautiful rooms, restaurant & bar had fantastic ambience , will definitely be

pet hate of mine

room was too hot and no air con the gym is a disaster

gym is lacking in equipment but ok

minimal gym facilities but there are complimentary gym options nearby.

room service breakfast 1st morning after our wedding was cold

the breakfast was

good wifi. a bit too loud as the room was exactly under the kitchen. but otherwise all was fine

spot on for the requirement of delivering my kids to uni

noise. really noisy in the room from the kitchen above. no tea facilities in the room.

fact that there is a bar with small food selection is great too

also next to a noisy laundry room

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

are tired and smell of pets

we phoned down to reception to ask how much breakfast would be for kids and they didn t know

early check in was very useful and accomadated well.

laundry delivery trolley banging into wall of apartment and noise from rolling on ground for over

wifi was painfully slow

beautiful location, restaurant and bar were great, breakfast was wonderful

hotel has free parking which was very useful when we checked in early

was sad to hear the pool was permanently closed.

breakfast was good and friendly staff

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn

staff were brilliant, so helpful. great breakfast comfortable beds

breakfast was nicely cooked,

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

i asked about laundry

our room was above kitchen and laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

the laundry machine noise at night in the 3rd floor

i asked for laundry services and he didn't know the price or how the service works

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

wifi didn't work very well

well maintained and good value for money, also made a phone call in the morning for a late check out at short

wifi limited to rear of building

our room was in the basement next to the laundry

bedroom was in the dungeons, walked past the laundry room,

the laundry room music and construction below was very loud and annoying

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

the laundry service was excellent, timely and efficient

set in lovely grounds with a very nice modern bar and dining area over looking the gardens

the bed was very comfy and the room temperature was perfectly controlled with free wifi and plenty of charging

building was stunning and great bar and restaurant area

comfy spacious room, good shower, good wifi signal, evening meal was good too.

upon arrival the spa bath was not working

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

we had prosecco on arrival and ordered room service, everything delicious and beautifully presented , staff

the spa is great and beds are very comfy loved booking the executive lounge and really enjoyed it would

for an exam and they were very accommodating with early check in and late check out

arranged late check out but a member of staff literally burst into the room while we were in bed

no laundry service.

shortage of bar staff

was embarrassing for all involved, however staff added complimentary breakfast for myself and kids

room was also a room for disabled, hence alarm cords everywhere which was ok for us, but when kids were younger

fantastic location and an excellent hotel which is pet friendly 10/10

laundry was never picked up although it was lying in the room in the right

someone was in and out of cleaning/laundry cupboard late and through the night

it was far away from a lot of laundry service places.

very pet friendly

location and early check in very grateful for the early check in

pool table and gym available in the hotel

proximity to secc pet friendly friendly staff

early check in and also early into breakfast as well

banging about outside the room and all day i abs a late check out

the staff were really friendly and the location was fabulous ud83dudc4c i really liked the late check out at

early check in and free guest laundry albeit dryer needs an upgrade

laundry facility was a plus, and moderately priced

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

shower ran hot then cold. room next to laundry so smell in hall was not great.

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

parking facilities could be better

constant noise outside the room the room service ended too early

this was the first time we had ever ordered room service and having a cold pint alongside hot fish and chips

was very nice and room service was very efficient and quick and staff were fantastic couldn t do enough for

laundry like hand and bath towels were available on demand

laundry wagons left beside the lifts (level 1)

nice clean room faclites good free wifi comfy bed

receptionist and helped with early check in

free wifi only in public area

a laundry room or a place to dry wet clothes would be nice.

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway

no laundry facilities but this is a very minor point.

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

restaurant not the best menu and no bar snacks menu either

lovely dinner and breakfast

the staff were amazing. clean rooms and amazing breakfast.

manager who greeted us was not the most welcoming and we could hear her talking loudly to the bar worker about

we could not get any wifi in the room without leaning out of the window. on the first floor.

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

a guest self serve laundry would also make this great hotel even better

given the size of the hotel chain i was very disappointed that you had to pay for wifi

breakfast was fantastic

laundry options are expensive

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

had laundry room door open at 7

the room service was

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

better to have laundry

breakfast was nice, didn't expect to have complimentary breakfast for kids with paying adult, super value for

central location, clean, very friendly staff and the parking was free and easy

some room service trays left at our door when we checked into the room

clean, lovely staff, good room service options

fantastic stay. great kitchen.

clean, stayed here previously with my partner and was taking two younger kids this time to glasgow so booked it

i think the breakfast was good as my kids were very happy with that. location is good also.

body towels had a weird smell, something wrong was with the laundry

no laundry facilities close by.

laundry was the only problem

we also used the laundry service which was so so easy and efficient

outlook on to back of buildings with laundry(

the trip was ruined by a 100 laundry bill for one bag of laundry

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

laundry service not available at hotel

kids loved it

staff friendly, hotel very clean, room service excellent, the pool and gym was fantastic.

no laundry slips or bags in room.

breakfast buffet could do with a little more variety.. no kids anywhere yet coco pops out !! a

like the fact i ended up at the hotel myself due to wife having to work but freedom from the kids for a night

it was very clean the room was great sky tv with a big tv which was great, they gave us an early check in

sofa on left hand side of bar area opposite windows wasnt that comfy imo

staff very nice, plenty of free parking bar area nice and welcoming

great staff. lovely bar and restaurant. very nice room.

they accommodated an early breakfast as we were travelling to the open golf

lunch,dinner, lovely food, amazing staff, great parking, room and bar, restaurant were spotless

property was lovely, lots of parking space, nice clean room, great location , not too far off the motorway, and