wifi was variable

noise. really noisy in the room from the kitchen above. no tea facilities in the room.

breakfast

friendly helpful staff, lovely breakfast

good wifi. a bit too loud as the room was exactly under the kitchen. but otherwise all was fine

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

also next to a noisy laundry room

the staff in the bar especially thomas and his boss they made us laugh all night

early check in was very useful and accomadated well.

we came to glasgow for a wedding, and therefore requested an early check in on saturday morning so we could

some trouble with wifi (our phone plan limited to wifi) which was resolved by connecting closer to the front

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn

staff were brilliant, so helpful. great breakfast comfortable beds

the wifi is ok

the staff were really friendly and helpful. freshly cooked breakfast

whole place is amazing is are first stay in the hotel and it was incredibly nice experience and pet friendly,

rowing machine broken in gym.

room was too hot and no air con the gym is a disaster

amazing room service dinner

it is also pet friendly

i asked for laundry services and he didn't know the price or how the service works

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

the area is lovely, with lots of excellent bars and restaurants, the park nearby and quiet at night, and the

lack of supplies in room. no glasses or bar of soap.

quite noisy from the bar across the street and a lot of traffic

our room was above kitchen and laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

the laundry machine noise at night in the 3rd floor

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

i asked about laundry

beside the laundry, no hot water, and no usb plugs in room

our room was in the basement next to the laundry

bedroom was in the dungeons, walked past the laundry room,

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

good location, very helpful laundry staff -went out of their way to advise.

have been nice if public computers for the internet and laundry facilities had been available

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

nice bar and restaurant

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

kids loved pool

has everything you need in one place, convenient parking and access to pool and gym is a great addition for

from more vegetarian options, a better selection of cheeses, and perhaps some pancakes for the kids

being able to use the swimming pool, sauna and steam room was a big plus!

no laundry service.

just about 200 for 1 night and that never included breakfast and with the kids were bit board as nothing for

food was lovely however i wish there had been a little more choice on the main menu- the kids menu was excellent

gratefully we had cool air/conditioned rooms, and we were granted early check in

the bar staff were lovely and accommodating when i asked to borrow a champagne glass

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

was stuff for the kids to do they loved it and loved sitting having a wee drink while they played with stuff

late check out is always a good thing after a late night

staff at the bar and front desk were extremely patient and kind, dealing very well with people who had had too

more staff during the day, sometimes was at reception/bar area waiting for a member of staff not their fault as

someone was in and out of cleaning/laundry cupboard late and through the night

laundry was never picked up although it was lying in the room in the right

it was far away from a lot of laundry service places.

very pet friendly

it s a genuinely pet friendly hotel and the staff are lovely and friendly

early check in and free guest laundry albeit dryer needs an upgrade

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

laundry facility was a plus, and moderately priced

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

great to find laundry facilities

laundry like hand and bath towels were available on demand

laundry wagons left beside the lifts (level 1)

didn't like the fact that only very slow and intermittent wifi access was included

could not access wifi in the restaurant area. this was quite a significant drawback.

unusably slow free wifi (you can pay to upgrade), thin walls.

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location

no cooking, towels, must be bought, no laundry.

the staff were okay but they briefly lost my laundry

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

laundry options are expensive

had laundry room door open at 7

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

access to the bar whilst we waited for coach parties to go up kept us calm

the same day (24 hours) laundry service should be made available.

a guest self serve laundry would also make this great hotel even better

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

having to pay for wifi

felt welcome with the kids

some room service trays left at our door when we checked into the room

no room service or vending machines

the staff was lovely and very helpful. extremely pet friendly. pets get a bed, bowls and treats

didn't bother us too much but if we still had kids in double buggy it would've been tricky

rooms really good size. two double beds in room. gym was good. location great.

we also used the laundry service which was so so easy and efficient

no laundry facilities close by.

body towels had a weird smell, something wrong was with the laundry

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

laundry was the only problem

no laundry slips or bags in room.

more options on the room service menu xx

clean, minimal, on-site bar and restaurant which was excellent good location.

wifi not secure

room service is quite expensive, however remember it's a premium hotel that provides premium

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

5 small window overlooked hotel's bins & dirty laundry

so pet friendly that a bed was provided for my dog

lovely quiet bar downstairs

we ordered room service late that night and it was very quick and very tastey

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

laundry service not available at hotel

the trip was ruined by a 100 laundry bill for one bag of laundry

bar well stocked and staff very

we ordered room service for our dinner and i must say for room service meals, it was above our expectations

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

very fast laundry service

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

the breakfast was excellent

when we asked about wifi we were advised you had to be a member only to connect

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

pool and facilities were great and room was very spacious and comfy

loved the pool and room size and fomfort edcellent for kids iim looking to book again hopefully next

great same day laundry and really nice food

also, we had our laundry done through the hotels service

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

we opted to have breakfast and that was also exceptionally good

we didn t use the spa facilities so can t comment on that

we took advantage of the laundry service and was fab

hundred metres from the center, the value for money, the complimentary drink if you opt out of room service

arrival to leaving the staff were amazing the rooms were lovely and clean beds comfortable and breakfast was

was slightly cold and could have done with an extra blanket, and wifi was hard to sign into on some devices,

the ac worked well, wifi was fast, and the staff were cheerful and welcoming

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

as above - woken early by a laundry van!

there were plenty of good eating close by as well as a laundry and supermarket across the road

45 by a laundry van that took ages to unload etc

late check out on sunday breakfast hours location clean

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

better to have laundry

great eating, casino, bowling,

kids running about the corridors at midnight.

were working very late so were disappointed to be woken up by room service even with a do not disturb sign

bar is slightly limited in what drinks are available and is the higher price end of the scale but

the boutique size, restoration of historic building, location, staff, bar room service and general vibe

water pressure was not good at all. wifi was weak in the room

room service menu states until 11pm but when you go to order at 10:30 you re told it ended 9:45pm

noise pollution woken up by laundry of the hotel both mornings at 7am

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

was lovely, clean and bed comfortable breakfast very good and freshly made staff very friendly and

liked the 24 hour manned reception and 24 hour room service

we booked breakfast both morning brilliant priced and kids ate free outstanding selection and also a full hot

the bed was super comfy and room service was quick and food quality was great.

good breakfast

location ,view from room breakfast was lovely

quiet chilled bar and my daughter was allowed in which in glasgow it s hard to find somewhere kids are allowed

quiet chilled bar and my daughter was allowed in which in glasgow it’s hard to find somewhere kids are allowed

the bedding was clean so assumed it came straight from the laundry

no elevator. lots of stairs. no laundry service.

breakfast is excellent

fergus was able to connect my devices to the wifi

the bar was shut early.

coin laundry nor the ice machine on the premises

no laundry bag, poor selection of tea coffee

no laundry facilities other than to send out which is expensive and as we only stayed one night not

which was directly across the road, when we returned from our evening out we had a drink in the bar and the

have stayed here on various occasions staff very friendly have always been given early check in

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

oh and there was dirty laundry on the floor of my room

breakfast a bit caotic

didn t have breakfast. lovely, comfortable and spacious room. friendly staff, great location.

room service ran out of pizza

liked having an option to send out laundry

no laundrette or laundry service

not much we didn t like but there was no where to do our laundry

no laundry facilities at hotel. terrible room set up for 3 people. so tiny!

there was no laundry or general food available. but their were eateries near by.

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

sofa bed was pretty uncomfortable and a bit small for our kids - 13 and 11 years

the location of the hotel was central as i had 3 teenagers /kids aged

the breakfast selection was very good

wifi coverage in the room was a bit patchy, but very usable in common areas.

laundry service

were rudely awakened just before 5am to the ridiculously loud banging and crashing noises from laundry vans and

had just discontinued their laundry service, which was one of the reasons we had booked, but the front staff

loved the staff and self-service laundry.

incredibly handy, great to have the same day laundry service.

have had self wash facilities so that we could do our own laundry as we were on a long trip

large and modern room - great location in the centre of the city - very friendly staff - fast wifi

wifi was good

only difficulty was saturday night, bar across from our room was very noisy, people and music loud

the spa was amazing the drinks were really nice and all staff very nice too

the price for doing laundry.

would have been great if the hotel have coin / self operated laundry as the next available self operated

the laundry service was very expensive, compared to other similar hotels.

tbh the staff was so helpful could'nt do enough for us breakfast was amazing too so much

arranged an early check in which was really appreciated

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

wi fi not working did not pick up the laundry like they said they would

great restaurant and bar options all around

great reception and room service, also there's a bar inside the hotel.

lovely staff and really clean and free wifi and mini bar in room

location. cleanness. wifi. complement drinks daily

the central location to shops, restaurants & train station. free drinks & early check in.

n issue with room on first night with fans from kitchen being on all night plus the room was very hot this was

kitchen staff could have done with more help at breakfast time

lack of guest laundry as there were no laundromats nearby.

staff was very helpful with info on laundry service.

loved that it had laundry and dry cleaning services since i stayed for 12 nights

2 days for a laundry service

wifi in room was a little hit and miss.

laundry service was so nice

the hotel advertises a laundry service which was, in reality not available

reception staff and bar staff very courteous

good size room . great location on george square. good wifi.

started doing cocktails and it says that the bar was open to residents (subject to availability) but i wasn

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

the hotel is immaculate & very comfortable, we also had a lovely breakfast

more menu options for room service

laundry facilities would be useful, but in every other respect it was great.

no room service

friendly stuff, great coffee, free wifi, breakfast included in the price, great location, clean rooms

the decoration the rooms were spotless the staff were very friendly nothing was to much trouble, breakfast

wifi

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

arrived way too early and said i'd chance asking if i could get an early check in and it was arranged within

we got a complimentary room upgrade and early check in, that’s fantastic!

staff, great breakfast, small reception bar great,great location also an early check in due to room being

the laundry service was good

good breakfast and phoned for early check in and not a issue at all

called in at 12pm to drop off a bag before check in, very friendly were offered early check in but declined

very clean. friendly staff. breakfast was really nice. hotel was perfect

prices at bar 19.95 for 2 drinks lager and a gin

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

comfy bed nice sized room with lounge area good wifi and room service

wifi was a little weak in the tower but who's complaining - i got to stay in a castle!

wifi was very slow and traffic from the main road could be a problem

large room with great parking and plenty of hot water

room service available until 10pm

didn't have breakfast but i did order room service which was really good

room service available also which we didn't use

late check out was great

friendly and professional staff and added bonus was that an early check in was facilitated

was also a lot of facilities out of order, such as half the living space, the toilet and the laundry room, which

laundry takes contactless card payments

laundry system was a bit fiddly - you had to download an app and load money onto it as the tablet

laundry service is just 5-9pm and i wanted a quick wash of my clothes in the morning- not good

only 2 washing machines and dryers which could only be used from 5pm as housekeeping also use the laundry during

left my laundry to get done at 9am and they said it would be done at 5

we did not find laundry near.

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

location perfect for us, facilities great - ice in corridor, bar on site etc

location early check in space ish room for family and breakfast friendly staff

very walkable, free laundry and gym on site and very comfortable rooms

amazing staff .. couldn t be more welcoming or helpful! laundry service was a bonus !

perks included access to a laundry room, pool and table tennis in the lobby and just a general welcoming feeling

i loved the free facilities such as the gym + laundry room.

free laundry

location in the city with the bonus of parking

continental breakfast was very nice

had a very comfortable and welcoming stay, the staff were brilliant and the continental breakfast was generous

location, stay, staff, harry was great, parking, just amazing, highly recommend, nice bar and food too

late breakfast and late check out a huge plus

room service- i had already messaged ahead to get a menu- was told that it would just be what was

property not a chance but if you are missing anything from the room you can get it at asda as room service

like the excellent, large, free onsite parking area

the parking is available at the property which is very helpful

small desk was handy and the wifi worked great in our room

and off street parking at the rear of the property out of site from the main road

lot of ample parking inside, but also on the street right outside

overall a very great overnight stay with the kids, thanks

great breakfast, and lovely staff. we had an evening meal too and it was lovely

the park, spotless clean and a cake tray for our anniversary beer garden was lovely great staff breakfast in

room charge on bill, never had room service

bar was beautiful and room perfect

didn't like dinner, the tv was terrestrial, so i never enjoyed it, there was no laundry, no fridge in the room

they put us next door to a laundry room and could hear banging all night from that

my only negative was room service came to the door 3x very early and frequently on sunday morning to gain access

wifi really poor in room

beds were very uncomfortable and the noise was terrible kids running up and down the corridor all night

all the beer was good in harry's bar as well as the restaurant

room was small but adequate tea making facilities wifi toiletries iron and ironing board hair

the bar area was nice for a quick bite and the staff was

children and well oiled parents in lounge bar - missed swim as they partied till 4pm i never slept well

kids didn't want to go!

dirty laundry from another guest still in our room when we checked in

they even did my laundry for a small additional charge

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

downstairs bar is not really in keeping with the comfort level of the rest of the hotel

travelled with 3 kids, including a 1-year old

lots of free parking and very well located for travel to the west end, braehead, motorways and loch lomond

wifi is now perfect, much improved since previous stay. staff are very helpful and accommodating

of car parking

it provided everything we needed, comfortable bed, spacious room, off road parking and a very reasonably priced

lovely place , easy entrance ,and parking ,and adjoining restaurant.

room itself- ground floor opposite the laundry room

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

no laundry facilities

walk to the airport for an early check in

kids slept all night no problem too and breakfast was really

we stayed 10 days pity no laundry facilities.

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

gym is a bit small.

great bed . nice bar . friendly staff

cold in room heating was not working partner and 2 kids (1 & 10) slept with hat and jumpers on and still very