from reception, housekeeping, laundry, room service, the restaurants, afternoon tea, and the activity teams,

the laundry was returned damp and all my shirts had to re ironed before use.

thing i found strange would be the small selection of food options within the room service menu

to start - over-booked pilates, but the duty manager katie o'connor (and a helpful guy from the gym

poor wifi

laundry delivery trolley banging into wall of apartment and noise from rolling on ground for over

was sad to hear the pool was permanently closed.

oh this is petty but the wifi was a little

wifi was painfully slow

they should italian cusine pizza and pasta and onion rings for kids

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities

the breakfast was lovely and our evening meals from the curry club were fantastic with huge portions

wifi in the rooms, strong signal.

warm welcome from the staff parking fine, nice 15min walk into the centre

breakfast was good

history and the location were great; the staff were great, and the laundry lady worked very hard to have our

dirty/oily marks on the sheets - perhaps a problem with the laundry

laundry van arrived at 6:30 outside our room and made a lot of noise, woke us up

laundry service

very noicy room due to laundry machines

our room wasn t ready when we arrived and cleaning staff have all laundry at out our door still when we got

needed vacuumed, laundry sacks were left in corridors all day and night, trip hazards, cupboards left open with

easy car-parking - if one got there in time

room, very clean sitting on the patio outside in the sunshine using the swimming pool and the gym plenty of

comfortable rooms, pool was lovely. staff friendly

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

good location nice staff. comfortable beds good breakfast

first class accommodation, friendly host, excellent breakfast

also, parking was fine, but could be an issue, as there appears to be space for one room only, so best to

spotless, parking on site and 1 minute walk from amenities

the wifi failed all evening.

great views,plenty of parking

the bar staff were really chatty too

room service was outstanding

the evening staff and breakfast staff were equally helpful

was good to have seperate room for kids. convenient location

the food in the restaurant was very good and there's also kids menu available

room was spacious and plenty of car parking space. very friendly staff to assist us.

easy to find and good parking

oh and free parking too

laundry facilities and lots of hikers including us coming through

the breakfast was absolutely stop on. and the bar staff was great with us

no wifi in the cabin.

room was good for family of four people including 2 kids

loved the restaurant and bar with the warm fireplace

were no information about free wifi

nicole enjoyed the swimming pool, hot tub and the room

however we have had young kids too, so what goes around comes

spa was out of this world, food was outstanding and the room was perfect, next level comfort in the

poor signal and wifi. the property is cashless too.

john provided an excellent laundry service for modest cost

close to the water and to some cafes and laundry for 6 pounds

window with tattered curtains hanging out on east gable, and alarm continually sounding in laundry area

would have liked to find some sort of laundry room / facility

rooms were clean smell of laundry powder from bedding smelt nice

i found out on this trip that i could do laundry which was a big bonus

position of room looked out over laundry collection. window catch broken/loose.

guest laundry on site

and since you offer laundry service a washing machine that doesn t take several hours to do one load

dinner was very good with good choices. no laundry facilities

was so comfy and cosy,with lots of room,and the use of facilities ie laundry room ,kitchen and sitting room free

also available: a common living room and a self service laundry equipment

we managed to do a bit of laundry which was useful

it was a great room with nice furnishings, a good bathroom, great wifi and probably the most comfortable bed

location, well appointed room, restaurant and bar had good food/drink selection, and the staff were brilliant

wonderful room, fantastic spa and gym, restaurant is great.

it was a mother’s day present from my kids and i had the most relaxing day with my daughter

all of its good points, mar hall is pet tolerant rather than pet friendly

grounds, amazing beds, very helpful and friendly staff, good food, especially breakfast

it was a little warm down the corridor to room nearest to pool

wifi was iffy and inconsistent

the wifi is incredibly poor, even checking something quickly is a task.

breakfast was equally good

location was beautiful, staff really friendly and polite. good parking

restaurant not the best menu and no bar snacks menu either

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

to be tidied up as it gives a poor impression on arrival, as the refurbishment is on going the spa and gym were

lots of facilities in spa currently inoperable

wifi was excellent too

the wifi connection was very poor and we were advised that it was because of the type of building so we

the lack of a laundry service meant we had to look elsewhere to freshen up our clothing.

before arrival, communications were excellent with them doing their best to sort an early check in/ luggage

from about 80 per night, and they re worth every penny, clean, warm, welcoming, and even pet-friendly, so

beautiful location on the water front, with plenty of parking, cosy room and great breakfast.

big room with good facilities and views over the clyde nice bar area

first time and don't know that pool and other restaurant/bistro is in a different building, or laundry is a

laundry on site

location able to use on site laundry facilities beautiful grounds good size, and absorbent, towels comfortable

check in was delayed by 2 hours due to delay in laundry delivery

shear comfort and luxury, parking, by the lake

laundry facilities - although a bit

arrival we were advised that our lodge was not ready because the laundry contractor had let them down and there

the laundry area needs work

metal fences propped up against the walls by our entrance, bags of laundry hanging around outside our lodge

we were able to do laundry fairly inexpensively

and spacious lounge, great food, ample parking, rooms are clean tidy with tv and simple cloud wifi, central

perfect place to stay.good parking

very clean, facilities ideal for my one night stay. food in bar was very good.

it provided everything we needed, comfortable bed, spacious room, off road parking and a very reasonably priced

good reception wifi in all areas

room service was excellent and staff very friendly

had a nice pool and gym available and the communal areas were neat and

the area, and my son was made welcome to visit the hotel and he ended up becoming a member of the gym, so all

lots of activities for the kids , especially when baby shark made an entrance

close to my kids

next to the laundry room which was constantly used 24 hrs a day very noisy

had a back bedroom which was near their laundry room

old laundry bags and residents glasses and plates left in corridors and not moved the whole time of our

is a broom cupboard very small with a view of the staff smoking area, empty beer kegs over the laundry room with

laundry was left out as discussed with housekeeping but not done

we went back outside and a gentleman in the corridor told us that the laundry had been delivered late but he

arrived for check in and our room was ready but we had climb over some dirty laundry towels and cleaning stuff

outside our rooms were piles of dirty laundry and plates with left over stale smelly food that we had to walk

upon speaking with the staff member we where told we couldn't check in the now due to no fresh laundry being

lack of clothes space, no wifi or phone signal in room

shower was hard too work and very slow, room was small and noisy next to the laundry

wifi was poor but not imply

wifi was terrible

wifi wasn t working

wifi not really available/working, shower pressure low

the beds were extremely comfy, loads of storage and the kitchen is stocked with enough equipment to get by

the location,the hot tub pool table and karaoke were all a massive hit,beds were super comfy,great parking and

games room was a winner for our family, kids absolutely loved it

hottub was fab and upstairs was amazing with the bar pool table and big screen karaoke and all the

the facilities were fantastic and my mum and the kids felt completely at home

all the bar staff were brilliant made us feel welcome

very cosy and well presented bar area, dog friendly with dog treats

bar comfortable & friendly

the bar and hospitality. and they were great with our dog .and things to do .

music from bar was loud in the bedroom until it stopped at midnight

didn't like dinner, the tv was terrestrial, so i never enjoyed it, there was no laundry, no fridge in the room

they put us next door to a laundry room and could hear banging all night from that

no sockets in room very noisy room service took 2hours 30 mins to arrive

beds were very uncomfortable and the noise was terrible kids running up and down the corridor all night

room, bar, bar staff all good, no issues

room service- i had already messaged ahead to get a menu- was told that it would just be what was

property not a chance but if you are missing anything from the room you can get it at asda as room service

we liked the laundry service

adjacent to glasgow airport, and the 24/hr check in and late check out (12pm) made this a very comfortable and

loved the scottish breakfast buffet

great selection for the breakfast included in the price

location, perfect for very early check in at airport

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

no laundry facilities

room itself- ground floor opposite the laundry room

walk to the airport for an early check in

breakfast was exceptional and the kids loved the pancake machine

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

we stayed 10 days pity no laundry facilities.

wifi didn t work in our part of hotel.

the wifi didn't work

only thing i could say is all bar staff should have cocktail training apart from that overall i loved it

wifi was great too 32mb speed for a hotel was great

there s plenty of free parking which in many other hotels we ve stayed at have additional daily

my partner enjoyed steam room as my kids swimming pool

kids didn't want to go!

i liked it all! but i wasn t sure where spa was because signs weren t very visible.

no laundry service for guests

we were disappointed that there was no 24 hour guest laundry service offered

i have say what amazing staff are at the property from the receptionists, bar staff, breakfast staff, housekeepers

staff, fabulous breakfast and beautiful gardens

good location, good parking, lovely decor, good food and friendly staff

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

have been nice if public computers for the internet and laundry facilities had been available

early check in and 12pm check out

spend hours roaming around the hotel looking for hidden gems like the reading room and even the gym (not really

excellent bar and restaurant

female in the bar controls the whole place

room service breakfast 1st morning after our wedding was cold

it is also pet friendly

are a family of 4 with 2 kids of 9 and 6

are a family of 4 with 2 kids of 9 and 6

the room is also directly located under the kitchen so when the staff got up to make breakfasts i would also

no soft drinks or mixers in the bar and no ice

wifi in room 8 was terrible.

we also had dinner in the bar of the hotel and the food was freshly cooked with very fast service and very

everything. the spa bath was amazing. sorry we had to leave early. i took really un well.

wifi works

breakfast was extensive and delicious

spa bath is good

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

also next to a noisy laundry room

we phoned down to reception to ask how much breakfast would be for kids and they didn t know

the maid banging the door every half hour before check-out shouting room service

most staff were helpful, early check

staff were brilliant, so helpful. great breakfast comfortable beds

late check out at 11am also meant a leisurely pack after breakfast

the free wifi

guest came and asked us for the wifi password at 23:45 at night

breakfast was nicely cooked,

in the full bowfield a could fault what a place migjt be my new holiday village lol thanks to my kids wee diamond

the wifi is a little slow.

and staff are busy so there was no one to offer us a drink which we were told came with the spa area it's just

a pool a spa something for the kids at the fun factory the food is very good and the staff were guest focused

in the full bowfield a could fault what a place migjt be my new holiday village lol thanks to my kids wee diamond

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

wifi could have been a quicker. found it very slow

only 15 minute walk to the convention centre, the kids had their own room, and the breakfast was a great start

a little disappointed in the food bar below the hotel

our room was above kitchen and laundry

i asked about laundry

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

the laundry machine noise at night in the 3rd floor

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

good location, very helpful laundry staff -went out of their way to advise.

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

the laundry service was excellent, timely and efficient

the laundry room music and construction below was very loud and annoying