the kids enjoyed the stag xmas lights on arrival outside the building

had to pay to use gym and leisure facilities even though i was a guest

poor signal and wifi. the property is cashless too.

disappointed there was no mini bar available in the room.

room was really nice with easily accessible parking outside

inside is a gem of a place with great staff who really gave interest in our two kids

the friendly waiting on / bar staff

easy parking

the food in the restaurant was very good and there's also kids menu available

the wifi was a bit weak from time to time, but still okay.

everything about the place great scenery lovely food spacious room spa and gym was excellent couldn't find a

wonderful room, fantastic spa and gym, restaurant is great.

lack of parking

one tiny point as pet friendly there wad no bins for dog poo

the breakfast was really nice also the staff came across very well.nice quiet location

bar comfortable & friendly

the bar ladies were beautiful and amazing

locals in bar very friendly and helpful

music from bar was loud in the bedroom until it stopped at midnight

the bar and hospitality. and they were great with our dog .and things to do .

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

took another 30min to arrange rooms it was 1am with kids so not to good

pool area was nice enough and kids enjoyed this

the breakfast is really nice and the room was clean

to be tidied up as it gives a poor impression on arrival, as the refurbishment is on going the spa and gym were

kids and babies in pool after 8pm

staff were very friendly and helpful, particularly in the bar and restaurant

peaceful down by the waterfront xx great sleep , comfy big bed and great room service for hungry kids when we

the area, and my son was made welcome to visit the hotel and he ended up becoming a member of the gym, so all

staying for sadder reasons than we were, but it was a wonderful place to stay and with a lot of parking available

the laundry was returned damp and all my shirts had to re ironed before use.

from reception, housekeeping, laundry, room service, the restaurants, afternoon tea, and the activity teams,

crowded with children and i feel the main pool should be for adults only as there is already a kids pool next

lovely location, great food, polite staff, great atmosphere in the tavern, swimming pool and facilities were

nice pool for the kids to play

no laundry service for guests

we were disappointed that there was no 24 hour guest laundry service offered

grounds, hotel room stunning, breakfast was lovely

warm welcome & assistance at the front desk, the bartender & the wine choice, my stunning suite, room service

i have say what amazing staff are at the property from the receptionists, bar staff, breakfast staff, housekeepers

we liked the laundry service

staff were welcoming and helpful with an early check in

it's a great plus that this room does room service, the food is delicious and the service is fast

2 minutes from airport, friendly staff, comfortable bed, delucious food and fast room service!

were here for one night, the wifi didnt work and there was no answer on the reception

would have liked to find some sort of laundry room / facility

close to the water and to some cafes and laundry for 6 pounds

window with tattered curtains hanging out on east gable, and alarm continually sounding in laundry area

rooms were clean smell of laundry powder from bedding smelt nice

do the laundry, but never mentioned they charge 6 for it

shower not the best wifi poor

liked the fact that i felt secure and safe even tho we had room service, they cleaned everything and all my

ample parking and good wifi signal

very clean, facilities ideal for my one night stay. food in bar was very good.

nice comfortable room, good wifi i would use again

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

we stayed 10 days pity no laundry facilities.

hotel room, perfect place to stay with kids b4 an early morning flight

no kids macaroni which were only told 10 minutes after we ordered

comfy beds and close enough to the airport to walk to at 4:30 in the morning with kids

no laundry facilities

room itself- ground floor opposite the laundry room

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

location and friendly staff. also the buffet breakfast was excellent!

location is excellent. close to airport. very good wifi. clean and modern rooms.

didn't like dinner, the tv was terrestrial, so i never enjoyed it, there was no laundry, no fridge in the room

they put us next door to a laundry room and could hear banging all night from that

had to buy an extra room for kids

wifi wasn t brilliant.

no wifi in my room

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities

wifi wouldn't connect to my laptop this time, i had no problems last visit

good wifi

great place for bikers to stay, with parking right at the front door

comfy bed, clean rooms and breakfast was fine

i found out on this trip that i could do laundry which was a big bonus

and since you offer laundry service a washing machine that doesn t take several hours to do one load

position of room looked out over laundry collection. window catch broken/loose.

dinner was very good with good choices. no laundry facilities

guest laundry on site

our kids enjoyed the pool too

very nice room service menu

the bar and restaurant was pleasant with lovely staff

i had a spa weekend stay and everything from start to finish will excellent best things about the hotel 1

i liked it all! but i wasn t sure where spa was because signs weren t very visible.

seamed to wait a while for drinks at the bar even when it was quiet breakfast could have been warmer seemed very

seamed to wait a while for drinks at the bar even when it was quiet breakfast could have been warmer seemed very

a pool a spa something for the kids at the fun factory the food is very good and the staff were guest focused

great parking, pool/gym facilities are top notch

the wifi is a little slow.

the lack of a laundry service meant we had to look elsewhere to freshen up our clothing.

nice bar restaurants with good pub food and a nice selection of beers

perhaps lack of off road parking

beautiful location on the water front, with plenty of parking, cosy room and great breakfast.

tv wifi etc was all good

room service- i had already messaged ahead to get a menu- was told that it would just be what was

property not a chance but if you are missing anything from the room you can get it at asda as room service

wifi not the best

parking directly outside

parking, location. breakfast was superb. staff were friendly. bar staff were so good.

the ev charger

heating in the kids room

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

have been nice if public computers for the internet and laundry facilities had been available

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

comfy bed cheap breakfast kids ate free

comfortable bed, high speed wifi, taste good breakfast

breakfast was amazing

louise in the bar couldn't have been any better

really, hotel was what we expected ,the dining and bar area are very modern the staff were very good , and very

a very nice setting peaceful and plenty of parking

kids banging doors like 40 times in the morning and our guests having to leave the bar at midnight

we also ordered room service from the restaurant (always a nice treat at hotels that offer it) and this hit

room service breakfast 1st morning after our wedding was cold

the reception staff were very helpful and their help in accommodating a late check out was very much appreciated

gym is lacking in equipment but ok

the breakfast was the best i had throughout my

breakfast was excellent very attentive staff

rooms were expensive for what they were, possibly due to the fact that we stayed during the open golf

no elevator or porterage and all rooms upstairs. no room service if you arrival delayed.

they accommodated an early breakfast as we were travelling to the open golf

needed vacuumed, laundry sacks were left in corridors all day and night, trip hazards, cupboards left open with

our room wasn t ready when we arrived and cleaning staff have all laundry at out our door still when we got

the spa wonderful; lots of free parking; not far from loch lomond; the restaurant food nicely presented

also slightly inconvenient that the wifi wasn't available in the room when there was poor/no 4g

plenty of parking, the village is also very nice

however once you are standing at the reception desk there is a sightly view of the back of the kitchen with all

spot on for the requirement of delivering my kids to uni

beds very comfy roons big xxx staff excellent especially josh the bar tender xx

reliable wifi

are a family of 4 with 2 kids of 9 and 6

laundry van arrived at 6:30 outside our room and made a lot of noise, woke us up

very noicy room due to laundry machines

dirty/oily marks on the sheets - perhaps a problem with the laundry

laundry service

history and the location were great; the staff were great, and the laundry lady worked very hard to have our

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

liked the beds (cozy and warm), the caring and welcoming hosts and the very delicious and fresh breakfast

the owners were really great and recommended local pubs to us as well as preparing a fantastic breakfast the

very nice breakfast

first class accommodation, friendly host, excellent breakfast

also next to a noisy laundry room

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

suitable parking, no lounge area that is family friendly, on-site dinning not great for kids

the staff in the bar especially thomas and his boss they made us laugh all night

hotel with additional parking the restaurant was brilliant with great food and staff and the gin bar (not just

staff were brilliant, so helpful. great breakfast comfortable beds

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn

staff were friendly and helpful, room was clean with decent shower and comfortable bed and wifi worked well

staff were great. excellent breakfast. comfortable bed.

late check out at 11am also meant a leisurely pack after breakfast

the laundry machine noise at night in the 3rd floor

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

our room was above kitchen and laundry

i asked about laundry

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

the wifi connection was fantastic and the bed was comfortable

unfortunately the bar was closed

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the

bedroom was in the dungeons, walked past the laundry room,

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

the laundry room music and construction below was very loud and annoying

beside the laundry, no hot water, and no usb plugs in room

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

the room service and the breakfast was second to none

everything i like about the hotel best i stayed in breakfast was so nice staff was friendly

large comfy bed. free wifi. good view.

great food in the restaurant, lovely spa and gym with free use, stunning views

the cafe is 10 out of 10 the facilities for us and the kids 10 out of 10 great value

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

they had love heart made towels and petals

selected this castle hotel because the kids really wanted to stay in a castle

pet friendly , room , friendly staff , food

since the pub was very quiet, we got to talk to the two bar tenders for quite a while which was really nice

someone was in and out of cleaning/laundry cupboard late and through the night

laundry was never picked up although it was lying in the room in the right

it was far away from a lot of laundry service places.

large rooms and breakfast was very good

could they not of got some from the kitchen

no laundry service.

had some confusion over breakfast as it seemed like it was included in the room rate at time of booking but in

good little gym as well

early check in friendly staff great room great location for ovo hydro parking next door for £12

fruits lonely, kids liked waffles

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

shower ran hot then cold. room next to laundry so smell in hall was not great.

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

early check in and free guest laundry albeit dryer needs an upgrade

great to find laundry facilities

hotel noisy with people coming and going about kids running up and done the corridors

gym is good, small but well equipped

superb atmosphere. clean and organised common area. early check in.

great to have a gym, pool table, table football and a photo booth too

- which we enjoyed, carry out cups to take extra tea/coffee up to the room after breakfast and late check out

laundry wagons left beside the lifts (level 1)

laundry like hand and bath towels were available on demand

could not access wifi in the restaurant area. this was quite a significant drawback.

unusably slow free wifi (you can pay to upgrade), thin walls.

the attraction places no free parking but they offer discounted rate for the parking fees allow early check in

very very slight downside was lack of haggis on the breakfast

the breakfast and evening meals were delicious and cooked fresh local produce

a bit old furniture and bathrooms , problems with wifi

breakfast was equally good

excellent staff and the food for breakfast and dinner was very delicious.

cleaners carried dirty laundry through the eating area

better to have laundry

beds sagged a bit in the middle. no blow dryer or laundry services.

very clean & secure, comfy bed too & a late check out was great

staff was so friendly and absolutely fantastic with the kids

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location

the staff were okay but they briefly lost my laundry

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

a guest self serve laundry would also make this great hotel even better

room was amazing room service was phenomenal as it was my partners birthday weekend clean rooms fresh linen on

seemed disinterested and unfriendly asked for room service which an hour later hadn t arrived called room

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

laundry service not available at hotel

the trip was ruined by a 100 laundry bill for one bag of laundry

from reception to the bar

staff at the reception desk was very helpful and friendly. they were very nice to my kids

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

had laundry room door open at 7

laundry options are expensive

location close to the city centre, well-equipped and clean room, friendly staff, pet-friendly

fantastic stay. great kitchen.

a nice environment something different we enjoy our stay aside from the timing of breakfast because supposedly

free gym access, room service

my pet peeve in a hotel is housekeeping knocking/opening your door before your check-out time

breakfast choices ans cut of time

laundry was the only problem

body towels had a weird smell, something wrong was with the laundry

outlook on to back of buildings with laundry(

we also used the laundry service which was so so easy and efficient

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service