bedroom no 203 was extremely noisy at night due to the laundry running

was pleasant and well- equipped with good tv and free wifi

the bar downstairs was a lovely place to relax and the location was perfect for us

we also enjoyed breakfast in the morning

lovely room, breakfast was delicious, and the staff were as always incredibly helpful and

not get a booking at the michelin star restaurant nor was there any laundry services

english breakfast was not included in the stay, our room was dark and looked upon by working gym, people on

wonderful reception staff who led us to our room, we had room service too & again staff were fantastic & the

spa facilities and treatment was wonderful

spa sorted me a last minute booking too

choice of breakfast, rather than a boring buffet

he ordered food for us to for room service when the reception was very busy

we ordered room service and it was fabulous

tv in the room was broken, but the tv was equipped with a chromecast device and i could use the wifi to stream

but the pork pie off the room service menu - the pastry was undercooked - not a traditional pork pie you would

laundry going all night

lovely hotel, great location, beautiful breakfast, great stay

spacious room, spotlessly clean and comfortable, bath or really good shower, plenty of hot water,

car park had ev charging

sadly the bar didn't offer campari & soda or a negroni cocktail

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

lovely coffee machine and well equipped kitchen and laundry room

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

it even had a laundry room

breakfast was brilliant, the staff were excellent and so helpful, really great with the kids too

staff impeccable, from checkin/out to the bar staff

the added extras of kitchen space and lounge made it the perfect stay

great for us and our two children, we didn t feel like we were disturbing anyone, there was a kitchen and

great when your pet dog, needs the toilet

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

people outside all night sat on hotel steps, wifi did not work, arrived and had 1 pillow on

wifi needs some improvement, more bar staff.

could hear music from the gym room was hot

staff, loved the style of the hotel, lots of great work stations all over the hotel and its dog/pet friendly

i asked if there was a laundry nearby where we could wash our dirty laundry

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

there was no iron or wifi

the wifi doesn't really work... signal is too weak

if it were not for that i properly would have been in the bar enjoyed

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

the staff, location, quietness, gym facilities, and customer care were exceptional

barman always had a smile and couldn't fault the facilities gym and pool excellent along with a great bar

the swimming pool & spa was fantastic

laundry services available for a reasonable fee

d to collect laundry from

services which we were suppose to request in advance, as well as little information about laundry services

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

with little kids, it would be helpful to be able to move it up high

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

free wifi good

the room was lovely & room service standard was excellent

i gym was clean and had good equipment

poor wifi supplier by bt

clean, easy to park, friendly and helpful staff, nice breakfast, good wifi, perfect location

wifi was a bit slow but there was a lot of guests being half term

is fantastic for everything, staff also very friendly and very good at there rolls, breakfast great

location and easy to find staff was helpful and friendly very clean and well kept breakfast was a bonus would

nice modern rooms, fabulous shower, excellent wifi, free inclusive on site parking

good breakfast easy laundry service

room was a good size, bed was comfortable and wifi was good. breakfast was ok.

a really nice friendly hotel and close to the city centre with parking!!!!

wifi was a little slow

room service was charged per person although it was one delivery

had its own (free) parking too which is a bonus

with beer garden and a good restaurants just a stone throw away - room with desk, fridge and good wifi

really good choice at breakfast and loved the table

they had kids dvd's to watch which he enjoyed in the evenings

limited parking, although we had a space when we needed one

wifi didn't extend to the annexe

location, great hotel :) lovely warm welcome off the staff and great full english breakfast

night manager very accommodating offered to keep the bar open a bit longer

great room and a cracking breakfast to boot

no bar but lovely relaxing lounge and welcomed you drinking your own

clothes washing & laundry costs were too high

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

we were also quite disappointed to find out it was a pet friendly hotel

no gluten free food available for night time room service

spa and pool was perfect way to relax after a long day before

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

the room was quite small and overlooked laundry room; not gardens as requested

opportunity for under 16years to use pool facilities which we was unaware until we arrived

breakfast was really good, lots of choice and variety

gym and spa were brilliant

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

laundry went missing

smelly with dirty laundry in the corridors not nice

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

bags of laundry left in corridors had to manouver husbands wheel chair over them

no fridge in room. no laundry service. no smart tv

polite and friendly;delicious food; great facilities with bar and restaurant plus the pool, gym and spa

breakfast, dinner and the bar area were luxurious and well maintained

hotel grounds are very well kept(nice big grass area to play for kids) rooms were a good size

was very clean, good breakfast options, nice gym and spa

30am,apparently problem in laundry

our children (older kids) had a twin room that was huge compared to ours

times that kids they were allowed to swim in the pool were limited which was unfortunate especially if youre

we ate in the bar side as dogs are not allowed in the restaurant, however the food was still excellent and the

not sure if it was just this weekend but the wifi was rubbish in the room

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

staff friendly . lovely pool and spa. lovely grounds . beds were very comfy:

enjoyed my stay and so did our 4 yo son he loved it ,young bar lady (red hair) is fantastic great service and

the food was very good however having open access to the pool and gym was a massive plus and will mean we

didn’t stay b&b but had the breakfast on our last day and was a bit underwhelmed for the price

the food and bar services were also excellent

service , staff especially during breakfast were very hospitable.

were charged for room service after we had ordered our food in the restaurant our 5year daughter became unwell

not many car parking spaces

insufficient car parking, as the hotel had a wedding function on all car parks were full

choice a hidden gem in a quiet area- works perfectly if you have a car as they provide free parking

the bar area was a little uninviting. but not terrible.

the wifi was poor.

no wifi or signal at all in room 17! bit too hot at night.

independant ev charger on site is poor

the equipment in the gym needs an upgrade

our kids loved the hotels cheeky little elf

free wifi, clean room and friendly staff

gym very poor, a little investment this could be a good room

value for money kids enjoyed being next to us on their own bed as a family room was big enough for them to play

in the car park with smashed windows, no milk in the room, shower intermittent pressure, dirty laundry bags

the room i was in the wifi signal was almost non-existent, which stopped me from getting some work done

helpful; rooms were warm and beds comfortable; location and surrounding were excellent and free parking most

good parking

really fault this quaint hotel apart from not having newspapers in lounge but then again wifi is free so easily

window view blocked by rooftops and laundry area

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

room renovation, detours, access and interaction with cleaning and laundry staff.

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

think that isn t clear is the use of of the basic events facilities etc tennis courts and crazy golf etc -

for executive room no towelling robe as described room by laundry so we could hear the noise very early in the

there was a large car parking area with ev charging points, however they hadn t been advertised

large room, great breakfast, pet friendly for an amazing price! we even extended our stay.

lots of parking space and staff were friendly

the odd night, very dog friendly (including in part of the restaurant) and increased number of ev chargers since

no room service.

esumably cleaner) tried to access the room before the standard

my kids had to sleep in the bigger bed

food menu limited with gluten free options other than breakfast

simple bar food

55am by a reversing laundry truck - outside my bedroom window

only thing that i would change is that kids couldn't go in the outdoor pool at david lloyd before

the location and the hotel being an old terminal building brought so much character, the kids loved the planes

room service was exceptional, especially the chicken wings

breakfast had plenty of options staff couldn t have helped anymore

ordered room service, pizza left more to desire but the service was quick and good

so early and having to pay 15 for an extra one hour for a later checkout, especially having kids

spa facilities area excellent. staff very helpful. parking for a larger vehicle good

the spa and restaurant weren't open due to covid, but the room service food was excellent

everything! the pool and spa facilities were excellent

the restaurant was always fully booked for the 2 nights we were there, so were forced to order room service

wifi, in our room at least, was poor to non existent

bar service was very slow, over 25 minutes waiting to be served with only 9 customers in the bar

the staff in the bar , and at breakfast were really a credit too the hotel x

were great, they facilitated an early check in so that i could do a work presentation

the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

would have liked the breakfast room service details to be on the dresser and also what time i could put the

room service menu is a little expensive and the caeser salad should be listed as massive not large

to where i needed to be, friendly staff, warm welcome, spacious room, great room service for food and drink

location, very calm, quite big parking lot

staff from reception experience to cleaners to bar staff

had no wifi in rooms to watch most channels on telly

young guy on reception and bar extremely helpful, polite, and friendly

lovely cooked breakfast

solid wifi, good tv, large desk, good shower, plenty of parking with roving night security, comfy bed,

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

spa was brilliant had an amazing time

misleading pet friendly/attitude of the staff

also loved the gym and pool

leisure centre was really good nice pool and gym

long way from town not given much information eg location of bathrooms, wifi password etc

breakfast option simple and perfect

we had parking which was great

wifi was excellent

good location, breakfast, cheap double room for two and friendly and helpful staff

of getting laundry done was highway robbery

no late check out

great breakfast, close parking, fast room service etc

great breakfast. great location, course was in the hotel. enjoyed the gym.

small matter was that room service came in our room without knocking and while we were still in bed

the wifi was fast and easy to connect with

helpful staff and nice rooms. the gym was an added bonus.

great hotel/ great location/ great staff/ good wifi and generous bfast

the gym is well equipped

good size room clean decent breakfast .secure parking

i was to be very picky, i'd have liked the wifi code available in room, and an a la carte menu for the restaurant

lovely bar and restaurant with delicious food

spa was fab despite the pool undergoing essential maintenance we still got to use the other facilities

the gym needs air conditioning in there, it was roasting hot!

we didn t go down to the restaurant but the room service food was excellent

moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

late check out and room ready on arrival as requested early check in if possible

room service everyday and everything keep well stocked up

got an early check in which was great

amongst staff and kitchen, starters didn't come as advertised, had to ask for the missing food

and forgotten state, as the staff would certainly be a reason to revisit from reception to kitchen staff they

we travelled from australia and helped us settle in so much with early check in, the area, anything we needed

great helpful staff and lovely breakfast had a great weekend was lovely

clean friendly hotel. excellent bar and meals