great views of the canal, brilliant and friendly staff and warm swimming pool!

was hot plentiful and the service was 10/10 by mr davies sorry cannot remember his 1st name the bar area was

reasonable pricing and ample parking

upgraded room. excellent room service full supply of food at breakfast

excellent breakfast, gym, swimming pool, sauna, comfortable room, bath, very friendly staff.

welcome try and water together with iron and ironing board in room and free parking

i want told if they have free wifi

staff on the reception desk and the bar were so friendly and couldn't have been more

the bar area was a little uninviting. but not terrible.

there was plenty of secure parking, and it was flat ground to the hotel entrance

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

upgraded, staff were so lovely, arranged taxi for us, fruit in the room, lovely grounds, ample parking

no details of wifi etc spa facilities were good

issues, wether it be cleanliness, overpriced for what you get and this time couldn t check in, late check out

dave on the bar is a true man who sees the world in all its glory

breakfast and the gym. the hotel is just next to the airport

also liked being given the option of a late check out time of 12,00hrs

esumably cleaner) tried to access the room before the standard

negative points though: 1) unfortunately, since years, this hotel has problems providing wifi

availability of a gym

55am by a reversing laundry truck - outside my bedroom window

wifi was limited just for emails no free browse breakfast was very ordinary noting speacial

didn't sleep a wink due to crying kids next door

loved how friendly and nice the staff were nothing was too much for them with having two fussy kids

only thing that i would change is that kids couldn't go in the outdoor pool at david lloyd before

i was working at m&s bank arena in liverpool and the location of the hotel was great

pool was great

place, very spacious, plenty of parking despite 2 weddings happening on the day

the spa and restaurant weren't open due to covid, but the room service food was excellent

great gym

good breakfast easy laundry service

it's a short walk into the town centre and we got a free parking space

comfortable room, wifi , decent shower and topped off with a hearty cooked breakfast

late check out was great so i could get my morning meeting in

like a copy of the ritz. parking.

only slight negative was the wifi was slow but did not make any difference to my.stay here

great room and a cracking breakfast to boot

couldn't connect to the wifi at all.

was very clean to high standard our room was a ground floor room easy to get bags with in with kids

everything, only downside was the bar was been refurbished and not available, enough place's to get a beer from

room was big and warm breakfast very good staff very good

they had kids dvd's to watch which he enjoyed in the evenings

afternoon tea and breakfast were delicious. the room was spotless.

good strong wifi which was amazing

they had kids dvd's to watch which he enjoyed in the evenings

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

the room was quite small and overlooked laundry room; not gardens as requested

bit pricey for the bar but was expectant.

2 out of 3 towels stained and dirty. bed sheet had holes in. kids cannot use spa facilities.

room was spacious, comfy and clean. room service was fantastic too.

services which we were suppose to request in advance, as well as little information about laundry services

laundry services available for a reasonable fee

d to collect laundry from

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

gym wasn't open and was being used as a junk room and even though i upgraded my room from a

laundry going all night

lovely stay. lovely pool and breakfast

great location, clean. nice bar area. great kids could use the pool

24hr room service.

guy who was on duty 1st august was fabulous greeting you like you were friends having chats with kids had a

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

timings to get in the pool for children differed from what we had been informed by booking.com

the pool was great- kids loved it

excellent stay bar staff reception staff excellent

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

clean ,no kids running about at 3 in the morning let fellow residents that there back .

our pet pug enjoyed it too

also as we were on the 1st floor, there was loud music coming from the gym underneath but only until about 8

wifi needs some improvement, more bar staff.

not get a booking at the michelin star restaurant nor was there any laundry services

breakfast nice

included continental breakfast and room service was exceptional

in room prices for snacks such as crisps and nuts were a bit eye watering and the bar prices were a little steep

my friend the welcome was lovely, room not available for early check in

the female receptionist who greeted us was very friendly and great with kids

friendly staff , bar and reception area , cleanliness

couldn't get wifi in our room

wifi connectability left a lot to be desired, not brilliant for anyone needing it for work purposes

the complimentary tea/coffee in the bar area was a nice touch

bedroom no 203 was extremely noisy at night due to the laundry running

wifi signal was very weak

no spa facilities on site.

poorly maintained ie * outer window screwed open so effectively single glazed * glitchy tv * poor wifi signal

location is great, breakfast is fabulous, staff are so friendly and helpful

the toilets in the bar were a bit dirty

cocktails at the bar were amazingly made

breakfast was very good it met all my expectations, the room we stayed it was beautiful as expected

wifi was open and not secure so did not use

we ordered room service and it was fabulous

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

it even had a laundry room

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

lovely coffee machine and well equipped kitchen and laundry room

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

i asked if there was a laundry nearby where we could wash our dirty laundry

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

wifi was a no go

wifi was terrible

the wifi did not work in room 8, and only worked very slowly after a wifi extender had been placed

breakfast was brilliant, the staff were excellent and so helpful, really great with the kids too

loved it only suggestion would be for kitchen roll in the kitchen area of

excellent location, fab spacious room, loved that the bar was 24hours plus breakfast was lovely.

breakfast was brilliant, the staff were excellent and so helpful, really great with the kids too

were in the anniaxe building and couldn't connect to the wifi at all

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

hamper, no restaurant because of covid, there was no bar open or gym, for the same reason but everything was

the room was lovely & room service standard was excellent

i requested an early check in due to organising a surprise party and this was arranged

a 10 fee to extend check out by an hour. no salt and pepper on the room service tray.

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

clothes washing & laundry costs were too high

we loved the access to the pool as my 4 year old son loves swimming and it tires him out.

set out with all the standard in room hotel requisites eg kettle, tea & coffee, hair dryer, tv, wifi

were excellent food was brilliant and the spa treatments were great and i also enjoyed using the

we had parking which was great

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

wifi didn't work in the bedrooms

wifi was working superb

atmosphere, great location, wifi worked perfectly, comfortable bed, british old-style

of getting laundry done was highway robbery

great breakfast, close parking, fast room service etc

small matter was that room service came in our room without knocking and while we were still in bed

i couldn't access the gym?

we were allowed early check in and paying the extra for an upper floor room was definately worth it

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

smelly with dirty laundry in the corridors not nice

bags of laundry left in corridors had to manouver husbands wheel chair over them

laundry went missing

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

in the car park with smashed windows, no milk in the room, shower intermittent pressure, dirty laundry bags

room was very clean and staff was really helpful when it came to question regarding times and parking etc, great

to top it off, the free wifi had good speeds, and made me able to still work from my phone while staying here

easy check in - warm room and good wifi

was very good value , free wifi, no complaints, clean , bed was soft but comfy

poor wifi

regards room was big, bathroom also perfect bed and it has small gym what is nice

don't like self service breakfast so next time i would use room service

no bus service have to get taxi cause i had 3 kids ...

a free breakfast & wifi was also included in with the price

no fridge in room. no laundry service. no smart tv

the staff at dinner were brilliant, very attentive to the needs of a family of 5 (with 3 kids under 10

food in the restaurant was excellent and the kitchen did very well to adapt the menu to suit my partners dairy

hotel grounds are very well kept(nice big grass area to play for kids) rooms were a good size

the wifi reception in certain parts of the hotel was intermittent .

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

moved rooms and still no mattress protector- issue with laundry apparently

requested an early check in as we landed from dublin at 7

noise kids were running the corridors at 1 am there was a dance convention on

decent wifi

also like the common spaces and the well equipped gym

i m a returning customer - the little things make a huge difference spa facilities amazing bar and restaurant

decor, the extra wide and super comfortable gym, excellent service and very friendly staff

we also had room service for dinner which was delicious

the room i tried to book a massage for my other half but was fully booked then tried to book the pool and

shame the evening menu could have been better for younger kids

good location, clean rooms, nice breakfast(kids eat free)

the equipment in the gym needs an upgrade

good room service

the breakfast was outstanding and really set us up for a days travel

floors in room, corridor and laundry room next to our room

lovely breakfast as well

breakfast was really good

i would have liked a more private lounge bar area

breakfast

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

late check out option until 5pm which was ideal when the flight home was a late one.

really, we didn't get a breakfast option at time of booking but got a fine breakfast at the hotel for a reasonable

close to centre. clean and comfortable. bar open until 3am. ud83eudd23ud83dudc4d

also the room was next to laundry and they did not respect our rest, we heard the washing machines during night

being next to the laundry room

walk corrider wifi work

we didn't have wifi in our room (presumably because it was in the basement)

everything about the apartment, really clean, comfy beds, stylish kitchen and living room, everything you need

wifi temporarily not working in room

lovely selection of breakfast well equipped gym

small gym

24 hour room service is advertised but after a certain time you can only get one or two things

gym adequate, though a little small and limited for longer stays

v helpful and friendly without being intrusive, excellent food in the evening restaurant and for breakfast,

despite arriving 3 hours before check in they allowed an early check in

peter at reception is amazing he made us feel at home from when we arrived until we left

nice gym and had a wonderful

shortage of kitchen staff

t get laundry done because it was the weekend supposedly

there are no in-house laundry facilities.

bar prices reasonable

maybe a slightly early check in time than 15.00

excellent breakfast

properly stocked with kitchen stuff, 2nd apartment not properly stocked need at least 4 place

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of

the kids said the bed settee which they slept on was very uncomfortable

the wifi does not work and hasn t since november

great location, kids loved the penthouse

our laundry for a very small fee

location, nice comfortable bed, big room, good room service

room than expected along with kitchen facilities

wifi requires you to re-connect and re-enter password every day. it is a minor thing.

location perfect, room service good

the shower was amazing, wifi connection 10/10 (there's a hub in each room) and we also liked that you needed

wasn t anything i didn t like about the room, all the little added extras, coffee machine, kitchen, hairdryer

wifi was great perfect for our stay lovely breakfast across the road

the little kitchen in the room was handy too

welcome drink a nice surprise comfortable bed late check out no problem

rated down as there was some sort of laundry crisis so we only had one bath towel between us

property was extremely clean the hotel staff was very helpful and room service was 10 out of 10 the receptionist

we also got a early + late check out which made our trip so much more easier

staff were really helpful and the breakfast was really good too

wifi not included in the price of the room

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

great location swimming pool brillant for the kids

location was perfect for exploring liverpool with 2 kids

really unreliable wifi. very irritating as it was one of the reasons i booked the place.

breakfast , swimming pool and the bed