breakfast is pretty good. fitness center and laundry machines available for use

pool was inoperable.

well maintained, pet friendly.

spacious clean well equipped rooms. free breakfast and nearby walkable restaurants next door.

did not get to eat breakfast because we slept so late

5 hour drive, someone tampered with my car in the parking lot and derailed our entire first day of our trip

the nightly rate, i understand this isn t the hotel s fault (no breakfast, no pool, limited gym) but i felt

the wifi did not work with my chromebook laptop

pool and hot tub being closed

i had to call guest services at least 5-6 times before they picked up because the wifi didn t work

suggested to the manager (after being inconvenienced) that they post a homemade sign in the guest laundry room

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by

do not take the room close to laundry, you will hear loud sound during night.

the hotel also had a laundry room and fitness room that i did not use

rooms were great and liked laundry facility

has laundry room

the kitchen area

it had a kitchenette area with a microwave, small fridge, and a sink

even tho it was a smoking room

the kitchenette came in handy the location the value accept pets

working pool, luke warm hot tub, no working laundry

there was no laundry facility, had to go to another hotel

they said they were still doing laundry and that we would need to wait

the rooms were a great value and we utilized the laundry facility as well

travel a lot for work and the one thing i need its a 24 hours shuttle since sometimes i land late in the city

cleanliness,pool,gym

approx 7 kids and adults had to exit the area because it was burning

part of hotel under construction, pool and hottub looked a bit dated.

also, as we were leaving, my kids weren t feeling good and the gentleman at the front desk gave the water

breakfast was very good good location near airport shuttle bus good value clean rooms free wifi

the 2nd level by the laundry room smelled really bad

no laundry

had to wait 20 mins after driving 12 hours with two young kids just to check in

they run the shuttle hourly but will work with you to accommodate your needs

everything plus the breakfast ud83dude0b

very clean. good breakfast.

was clean, friendly staff, good breakfast options, and nice rooms

nothing. an airport shuttle would definitely be an added benefit.

airport, had good selection of breakfast, everything was spotless, free parking with an airport shuttle, and i

gym could have a few more equipment

comfortable bed. extremely clean. free laundry.

the hotel is packed with amenities like fully stocked kitchens and free laundry

free laundry, great beds, good staff

staff was welcoming, beds and furniture were comfortable. had free laundry which was a plus.

great location. quiet. clean. laundry room very convenient. all around great value.

she was doing laundry and was gone for around 10 minutes

she was receptionist and laundry

down i found was there was no change machine in the laundry room

) was collecting laundry from the laundry room

laundry facilities were good

pool and laundry room,

good facilities; however, what i liked the most was the customer service, from the reception, breakfast area,

pool area was kinda digny and water was little chilly.

no pool, wifi

the hostess in the breakfast room was not as professional as i would've expected.

after an hour he went to laundry area & they gave us towels

the gym needed upgrade all the machines where broken.

minor, but i wish they extend the breakfast until 10am.

hot breakfast of omelets, bacon, sausage, and more

again, cleanliness was a major concern, unstocked kitchenette was an inconvenience, but the staff was pleasant

- windows open and not pet unfriendly

spent hours trying to operate it until finally got room service to do it

thing was the pool area could use a slight make over

the pool and hot tub

hotel shuttle

adequate wifi

the breakfast was not included in the stay, which we didnt discover until we arrived and saw the sign

room service didn't clean out make my bed and the shower head was loose

walmart is across the parking lot as well as some restaurants

no hotel restaurant/room service as

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

guest laundry washing machine was broken

pool without a ton of people in it and be able to sit and relax in hot tub without unsupervised kids playing in

my kids loved him, he was so friendly and helpful

breakfast included was perfect

there was no bag for dirt laundry

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a

the reason was airport shuttle, breakfast and laundry facilities with the bonus being a pool

was not picked up that day- smelled great after 12 hours 5) the dryer did not work and the laundry room was

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

i want to clarify i taught that they have continental breakfast like others hotels but wasn't like that

to be a lot of random scavengers and illicit activities that would happen in the parking lot

it just have pet smell

the small kitchen, including refrigerator and a microwave was a super plus, i loved that

i was told 2nd shift didn't do laundry & there were no more clean towels

no toilet paper all machines in laundry room broken (promoted amenities)

no stairs which we requested and there was a first floor laundry

suite had everything i could possibly need: a spacious bathroom with a hot shower, a nice kitchen, a comfortable

price/night location near our kids/grandkids

beds, clean small indoor pool, breakfast each morning and excellent breakfast staff, easy with kids, very clean

pool is rather small for a property of this size

my kids had a great time

my dad threw away my uneaten breakfast

there's plenty of parking and even though the hotel is next to the train tracks, the train did not bother us

also loved the free laundry

the staff were all very friendly and accomodating. the airport shuttle was very convienient

nothing really. pool is small but clean and nice.

burntwood provides room service for the hotel

shuttle is run in an efficient way

the issues they told me they didn't have anything more to issue us cause they wouldn't have clean laundry till

had blood spots on top cover maybe they dont wash top comforter i only see sheets takeing to the laundry room

there's a huge area for your pet's and they even provide the little bags to pick up your dog's mess

didn't like that the parking lot wasn't lit up very well

big room, pet friendly, convenient location to freeway and restaurants

there is no guest laundry

the lady in the breakfast room was super nice

breakfast was great with a good selection to choose from

the breakfast was delicious

nice flat screen tv with hd programming. wifi worked well.

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was

the smell of laundry detergent on sheets

so i had to go all the way back downstairs to see why then she hands it to me in a doubletree laundry bag said

breakfast food was cheap, not real eggs

they loved the breakfast and said the staff was very helpful and really took care of them

the hotel had a small bar with reasonably priced items

doors close loud (not good) heard the upstairs quest either there dogs running around or kids

very comfy bed, large room, nice little gym, super helpful staff

the onsite laundry facility came in handy, as we were there for a week

laundry room was out of order my last 2 days

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

dont plan on clean laundry

kitchen amenities were very nice, bed was super comfortable

location, amenities including laundry, room layout, price

staff was friendly and helpful, laundry room had 3 washers and 4

if hotel want's to keep high ratings they need to stay away pet friendly or is pet friendly is the choice then

kitchen

breakfast was instant oatmeal and danishes. i prefer a hot breakfast

the pool was great. the room was clean as well as the surrounding area in lobby.

location was close to food and stores. the breakfast was good also.

clean, close to the interstate,close to rosewood grill , close to the gym for my recert classes.

the handicap parking is one of the best i've ever seen at a hotel with great spacing, no curb (my kid has a

all the parking spots nearest the door were restricted but there was a snowstorm going on.

very friendly staff. clean room. good and easy parking.

your wifi is a royal pain to get into with more trash ads than a little bit

gym hours closed at 10 pm--we are on west coast time and like to work out in the evenings so this

parking was terrible, no spots after 8pm

quietness of rooms and good breakfasts.

not in the laundry, not in the room, not in the bedding

he was able to find one bar in the laundry room

need coin laundry inside.

breakfast could have offered more variety.

also only comfort inn we stayed at that did not have wifi

daily that the laundry room would be available to use, but alas, t'was not to be

weekly rates made multiole relocations easier, tgere is a gym, laundry, free breakfast and delicious coffee

the clerk just said she was only there to do the laundry and wasn't very fluent in english

staff and laundry area locked for guests only

cool refrigerator, stove, microwave, dishwasher, and laundry on site

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

room had an odor of previous guests cooking and dirty laundry

only issue would be laundry area and you have to pay to clean clothes

we stayed for four days, one thing we didn't like was the laundry system

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

no towels room not that clean and no laundry bags

our room did not have access to 'free wifi' as advertised.

breakfast was very nice with a lot of choices

i also liked the gym

hotel was quite nice, good parking and close access to roads/freeways/airport etc

parking was limited

pool was not clean

had to wait for them from laundry i was told

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had everything i need including laundry

have to pay for wifi

the front desk was very helpful getting my internet/wifi back on line.

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no laundry bag in closet

no place to do laundry

everything me and the kids enjoy it ❤️

allowed us to do an early check in after our 6am flight was cancelled

also, i requested gluten-free option and lactose-free options which is why i added breakfast to the booking,

the staff was awesome and they have the best breakfast

room smell old and no breakfast which i expecting with the price per night $83 parking is very good a lot of

clean good location would like full kitchen and complimentary breakfast

breakfast and night staff were excellent

great laundry facilities and easy on and off the highway

terrible laundry staff

great having the laundry room but many of the machines were broken

dirty areas/things and the staff at check in barely spoke english and didn t explain about wifi password,

liked the convienent free parking

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

self laundry facility was in the hotel

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

pool was closed but not disclosed

ample parking was available

nice corner view breakfast was excellent

the bed was great nice tv room service was great

originally added extra items to my room service tab

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

wish they offered room service

too many kids in the pool splashing around so we couldn't swim (would have liked if there was someone

the pool was pretty lackluster and didn't have hot tubs

we paid over 300 dollar per night and still wifi would cost 13 dollar a day

th chlorine levels was a bit high kids complain their eyes burning

large room, pet friendly, indoor pool, nice staff.

we also arrived very late at nigth and let the kids sleep in a little

bar being in the lobby and closing at 10pm on saturday night

room size, breakfast selection and quality

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

i asked about getting some food off the menu only to be told that the kitchen had closed

requested a early check in, a month before my stay

beverages at the hotel bar way too expensive, $6.25 for a bottle of miller light is outrageous!

desk, room service and lobby bar were excellent

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

the bar menu for main course meals

and kitchen shut down at 11:00 which is when 20,000 + people got out of a springsteen concert

the gym was amazing!!!!

very nice lobby. gym is absolutely amazing!

there were no laundry bags for dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

then after our second day nobody cleaned our room or took dirty laundry

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

that we didn t like although it would be nice if they had a laundry facility in the premise

breakfast prices. we have 3 kids, a family of 5.

walking distance to all the restaurants and bars that we were going to that night amazing bar called chocolate

wifi, slow

there s also a wonderful spa and a couple great restaurants in there as well

housekeeping left dirty laundry throughout the hallway til 8ish

they had an immaculate gym

thin lady at bar was nasty and rude

very clean grounds, super nice staff, amazing view, comfortable beds. great bar & location!

no room service

no gym, empty downtown, not the hotels fault, though it felt soulless

didn t enjoy the room service option

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

loved the extra touches with the purity coffee in the room the gym was also nice

great valet service and bar and food was amazing as well

breakfast only open until 9am

hotel bar area was relaxing

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

the complimentary breakfast was enjoyable and had many choices

early check in, friendly staff, location.

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

adjusting ac unit musty odor in bathroom/damp smelling difficulty getting on wifi without joining your hotel

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

breakfast is always good

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

the free coffee service in the immaculate lobby and he also recommended a great place to get breakfast just a

the rooms, the restaurant, room service. the cost

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

example= no way to wipe down equipment in gym, hand sanitizer pumps not filled, clock broken in room, outlets

a lot of nice venues in hotel. gym was great. great location.

the pet area was cool but no artificial grassy area

fireplace didn't work. some tables needed dusted off.

also, there was a small refrigerator but no coffee maker, so it forced the guest to order room service for

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

i didn't like that there was no continental breakfast.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

website stated the hotel offered room service - which i had planned to use fathers day morning, but this location

elevator. laundry room.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

breakfast was super: well stocked, big variety, tasty

i just wish it was a microwave i had my kids

towels had an over bearing smell of a maple syrup not a laundry soap smell

no quarters for on site laundry

my room wasn't ideal, 115, near employee break room, and laundry

no blackout curtains in room faced parking lot with light pouring in

we didn't eat breakfast and kitchen was closed for dinner. location and the hot tub.

laundry, parking, dining locations are convenient and meet my needs

we called down to the front desk once we settled in our room to ask for the wifi password and the guy that

requested a non-smoking room, but the room smelled heavily of cigarette smoke when we entered

closer to places also you can bring in a pet

desk clerk stood outside smoking, and when i went to check out he just said,

breakfast. and the room was clean bed very comfortable

it was nice the breakfast area was open 24hrs so we could grab some silverware to eat and grab breakfast super

food/gas nearby as well as continental breakfast

although the breakfast area was open at all times, it was minimal

room was clean and comfortable, breakfast was available any time, very nice staff, good price.

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

exercise room, laundry room, & outdoor fire pit.

- neighborhood was a little scary - they don t sell laundry detergent

rooms were comfy and clean, even had laundry on

the laundry room smelled like urine

laundry on site

i loved that fact that it's very clean. the breakfast was good. and they have a pool.

parking could have been a little better

the kitchen had all the basics to make a simple meal or prep some lunch

gym was clean and breakfast was very good

the room had dried food splatters on the wall, the whole kitchenette area wasn t clean well

to stay elsewhere, and were not very surprised to see the local police arriving as we left the parking lot

the lady at the front desk was very nice. no pet fee

the kitchen & size of the room.

parking lot had several large holes in the pavement

we had to go to the linen/ laundry room to get extra towels

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

location close to downtown, nice area, good breakfast and very kind staff!

only had an outdoor pool

very clean. comfortable bed. nice shower. friendly, helpful staff. nice breakfast choices.

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

staff are petty theives who steal change and laundry quarters

guest laundry was easily accessible

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

access to workout room laundry room

i like that we can open the window for fresh air. also like the laundry facilities.

smelled fresh , very clean and quiet despite all the kids because of pool

u guys didn t have room service

last night kids were running down the hall, opening and shutting doors

came for the kids to swim always too crowded

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

very nice rooms . staff friendly and enjoyed the breakfast .

pool closed when restrictions lifted in ohio. bag breakfast terrible.

dog barking for two of the 4 nights kids running everywhere playing tag late at night i asked for coffee and

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

the staff were incredibly helpful and friendly. the pool was great for the kids.

kids loved the trundle bed

parking was horrible

the staff were incredibly helpful and friendly. the pool was great for the kids.

close to the hospital and laundry facility on site

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

nice to have laundry facilities and exercise gym

near cleveland hospital. laundry services

kitchenette and second tv in living room and the free happy hours reception.

gym and pool

room service took there time bringing extra towels

breakfast was good and kitchen staff were nice for the most part, and the location is convenient

the rooms was spotless, the bar was a great bonus. food wonderful.

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

room was spacious, had small kitchen if you needed

parking and accessibility not convenient

the pool was very very cold!

i wish there was room service. i could hear the door slamming to the stairs.

i was told by desk when i checked out that they do not do room service for an overnight stay

were bummed that the pool was closed for remodeling and we didn t have any knowledge of that ahead of time

my kids slept on the floor

room service wasn't available at the time

convenient with laundry and gym room

(4) the kitchenette was dirty

our room service dinner was excellent

bar way overpriced for what was offered

it's difficult to get room service to answer their phone.

indoor pool was nice

pool not working, cable not working, wifi not working and breakfast not too good.

breakfast was excellant, great selection of hot and cold items

nice pool

very clean! staff was extremely kind and attentive! breakfast buffet was great!

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

the room i received was not well vacuumed and old laundry baskets were

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

location, breakfast, nice and comfortable room

the laundry on floor 6 was out of order

also the laundry facility was terribly messed up

the laundry doesn't work on either floor

in the laundry room is filthy it needs to be thrown away and a new one brought in

laundry room was too small

ditto the breakfast in another restaurant

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

access to cleveland clinic and ease of obtaining shuttle service as needed

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

pool was closed and bar had no staff to open

there was a problem with pool towels one day

didn't like the lack of shuttle directly from hotel to cleveland clinic

weren't enough dishes in the kitchenette for two

outdoor kitchen with fire pit was an added bonus

we had appointments with the cleveland clinic and was pleased that we had a shuttle

if you use room service it's a 22% gratuity charge and also 2

shuttle service to the cleveland clinic or restaurants

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant

staff from front desk to breakfast staff to bar staff, all were wonderful

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

staff was excellent, let us do an early check in, we arrived early fro out of town

buffet breakfast

free shuttle services were offered which helped take away some of the stress

- gym needed remodeling (water leak)

had to ask more than once for items needed. staff not at the bar when needed.

being near hospital & having shuttle was essential

beds were very comfortable and that we had free shuttle service!!

laundry machine and dryer only takes quarters so you need 10 quarters each to pay for the 2

comfortable room, 24 hour laundry room, 24 hours free drink

pool was a little small, fine for a few people but could get crowded quickly.

the continental breakfast was great

i loved everything but the breakfast could have a little more variety.

pool closed

pool wasn't heavily chlorinated and was nice to swim

the front desk was great. we needed early check in and she made it happen and was very friendly.

the gym was terrible.

refrigerator had no freezer. slightly cramped parking lot and steep driveway.