nice amount of room in the unit. the laundry facilities were great.

front desk has change available for laundry room

kitchen, laundry

hotel specifically so that i could wash clothes halfway through my trip but they had run out of laundry detergent

full laundry

so i went to front desk for coffee, toilet paper, laundry bag

the convenient bar in the hotel was

nice pool, nice outdoors sitting areas

upset over the marijuana but because i had children with me it very upsetting that i brought my kids to a hotel

when we went to go in the pool there were a ton of out of control kids in there ,hardly the romantic getaway

when i asked about laundry services, i was told i had to go next door to another hotel and use their services

guest laundry was at sister hotel next door.

machine on two floors were not working and had no laundry so had to go to the hotel next door to wash clothes

no laundry

pet peeve about breakfast/coffee: why was the hot water for tea hidden away in a kitchen, and not

gift shop to buy snacks, ice cream, laundry liquid, drinks

front desk employees/ housekeeping she was rude and in helpful our towels smelled like sour laundry

paying for parking.

good location for uber trips into salem nice to have a suite and kitchen

plus it had a kitchen area so it was like renting a small efficiency apartment

the laundry and 24hr market on site were also benificial and came in handy

the bed was wonderful; the breakfast was great! everything (laundry, pool) was very convenient.

great laundry room, appreciated

first time i used the onsite laundry

we were told we could take our dirty towels to the laundry chute at the end of the hall

next door to a nice italian restaurant and they had a guest laundry.

comfortable beds. excellent staff. laundry facilities were good.

no laundry bag

a hs event that resulted in kids running the halls til 1 am

wifi didn t work in the rooms

liked the kitchen and fireplace

tucked away, loved the little units, breakfasts were good, the room was cozy and loved having a kitchen

wifi worked well

the breakfast was a buffet with a large variety of foods to choose from

clean, easy to walk around close parking spots

pool isn't there anymore and only one washer (two dryers) per hotel building so waiting to wash laundry was a

nice kitchen and free laundry facilities

the rooms all have kitchens and the laundry is free to wash and dry your clothes

it was very clean and convenient to highways. allowed pets and had laundry facilities.

loved that it offered a laundry room with multiple washers and dryers

the pool and laundry could have been cleaner also no extra blankets

i wish they had a laundry room and breakfast

went for laundry and the pool

no heat in pool

pool under constructiin. no gym

beautiful and neat room and hotel, great outdoor pool and laundry room

good location near interstate. nice laundry room.

linens smelled like clean laundry :)

had laundry services, the room was amazing, bed was soft, tv was great

we found the rooms to be clean and comfortable and we made use of the laundry facilities on site

no hand towels and face cloths, but we found out the laundry services in the hotel were interrupted by electrical

the gym has a full barbell compliment with some heavier weights and 3 cardio machines; 2 of which were

easy to get to. parking option was great to leave car. shuttle service was 24 hours.

some individuals out in the parking lot

the woman running the kitchen was excellent

when i did laundry

facilities including laundry, swimming were all excellent and seamless

room did not come with an ironing board, also the guess laundry room closed at 10 pm

from helping us navigate how to get to boston to helping with resturant suggestions and laundry they truly went

shop items like food and laundry soap

it was also nice to have laundry on-site

ok, so place was ok, laundry on site, but didnt use it,,,, but after all that

a guest laundry room

laundry room is relatively expensive compare to other hotels of the same range were we've been.

they said there was video surveillance, but posted signage petty much implying

no laundry facilities

wish the hotel had a laundry room

our room smelled sour when we arrived, like forgotten laundry

close to laundry mat and car wash

was wonderful, next time we will make a point to visit the pool

free laundry

they falsely advertised laundry machines - they don t have them

quiet location. friendly staff. breakfast is always a bonus.

free breakfast and quiet place and very clean also the staff was friendly

very generous self-serve breakfast including unlimited orange juice + free coffee 24/7.

would definitely stay in this hotel again on a return trip as the location, service, free parking, spacious

walk to the ymca to only be turned away because i didn t have the proper footwear to use their gym

great staff! allison at the bar was excellent!

heart of salem with all of the old world charm you would expect and a fantastic restaurant and bar

s so much to do in the area of the hotel i love the idea of parking your car and not having to use it till

few suggestions: on site laundry would be nice and perhaps a drinks vending machine

no laundry facilities

room service was quick

wifi ports to charge electronics

kids loved the hot chocolate bar

laundry machine ate money

i love that they have a gym, a laundry room and it s close to my job

house keeping thru my dirty laundry away cause i had it in a trash bag

the kitchen in the room was nice, but an oven would have been super helpful..

would have been better if there were more breakfast options beyond packaged items

the breakfast was excellent. appreciated the laundry facilities.

it has laundry facilities and vending machines

laundry, breakfast

laundry just down the hall

big bed, linens good, excellent breakfast, laundry available

i don t like that there is no laundry facility.

there is no laundry and the internet was so slow it affected my business

laundry not working

family room, kids beds in separate room from adults

restaurant and bar a little pricey but your on vacation

no laundry service

no laundry facility

100% recommended, quality breakfast, friendly staff, good location.

breakfast that is important when your catching rest and limited time

location, the lake view, the breakfast buffet, plenty of free parking, pleasant staff, comfortable room

laundry room was dirty and machine ate coins but hotel is not responsible call number

everytime we asked for more we were told they were doing laundry

no laundry on sight and the one recommended was closed.

lumpy beds, no hot breakfast, location wasn't great (hard to get to), wifi spotty, noisy

were amazing, mayra who checked us in was able to get us an early check in

no laundry roomno free breakfastno vents in bathrooms

pool area. more bottled water in room.

free shuttle service, parking and wifi was convenient

we liked that it was cozy and calm. we also enjoyed the pool.

kept messing up my reservation dates, misleading with the room rates that i initially secured, no room service

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

the moment we met david, our shuttle driver, to when we checked out, we enjoyed our springhill suites stay

friendly front desk staffs, shuttles to and from bos 24/7, quick response from housekeeping team

wake up to have breakfast that is served from 6:30 am to 9:30 am, they have starbucks, a swimming pool for those

from 6:30 am to 9:30 am, they have starbucks, a swimming pool for those with children and a gymnastics room

was visiting for a soccer tournament and they were very kind to the kids

the gym and swimming pool were also clean and well equipped

gym and swimming pool are great to relax after full working day

the website it said that there was a pool, jacuzzi,restaurant,bar,and room service

the pool and fitness center and times open were wonderful

money for the laundry :(

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

they also have laundry facilities at reasonable

it also has a self-operated laundry room which is handy for washing your clothes

was a pile of used laundry on the floor outside our door; more piles of used laundry in the hall

then he made sure a shuttle was available to take us to the train station and was there waiting for us at the

clean. great design. free shuttle. free breakfast.

including the shuttle drive

clean and lovely staff with great parking

paper towel was left on top of the kitchen top table most probably by the housekeeper

1 ladies that take care of breakfast were rude and seemed like they hated their jobs

my kids enjoyed the salt water indoor pool, and had all the things we needed to cook in our rooms

in a good location hotel was clean had a kitchen in it so saved some money that way and did not have to eat

breakfast was hot and very good everyday

plenty of parking space. nice laundry room.

we liked the convenience of the location and the facilities offered (workout, pool, laundry, common area with

and spacious room, nice amenities, great decor, huge flatscreen tvs, great fitness area and laundry facility,

lot of trash in the parking lot, cans overflowing outside (chick fil-a next door), no change for laundry at desk

great laundry room as well

no laundry facilities

no laundry on site

laundry

hard to get out of parking lot due to traffic . no laundry facility

missed having a guest laundry to catch up.on washing

full of boxes stacked badly, the door of the bending machine gets stuck, the big doors of the laundry facilities

looking at the building from the outside, it looked awful, with laundry hanging in the windows and a lot of

laundry machines broken

with hypodermic needles drug paraphernalia trash the hallways smell of something sour rotten this laundry being

i was very pleasantly surprised to discover we had washing machines and dryers for laundry on each floor

no laundry service

our roo. was across from the laundry room and we could hear the night shift staff talking

no laundry facility on-site rooms are kinda small

us the worst room available next to the laundry, pool & gym

would have enjoyed a pool.

clean and updated everything felt. availability of laundry services. kitchenette nice amenity.

huge room, very good kitchen, laundry room nice breakfast

breakfast was full of wonderful choices, all hot and fresh

renovated spacious rooms. extremely clean and very good and plentiful breakfast.

we spent 4 nights and each breakfast was very very good

small exercise room and laundry (cheap

room smelled like dirty laundry immediately

laundry facilities great

shuttle bus driver wasn't very helpful, he just sat their. no personality.

the breakfast was very good as well with lots to choose from and the selection was not empty 30 minutes

complimentary laundry service is a great feature and the hot breakfast was great

laundry service is a surprise

didn't know where the laundry was and sent me to the wrong floor twice

new with free laundry room

great amenities, free guest laundry facility with complimentary laundry soap

the gym is clean and the laundry is installed, which may have been helpful during our stay.

target across the street made it easy to grab essentials complimentary laundry facility, breakfast offerings

the room was great gym laundry close to beach shopping good foods

laundry facilities; ability to get food until 9

the location for me new hotel liked gym laundry breakfast was good also

liked the availability of free parking, the fitness center, the guest laundry, and the free shuttle to logan

and train station large room, comfortably furnished breakfast included and dinner available guest laundry

the laundry facilities could do with more machines

loved the fact they have a guest laundry

room with king size bed, swimming pool, laundry for guest, excellent wifi, good breakfast, free shuttle for the

that it had a guest laundry room

the lobby was pretty and they have a pool, gym, and laundry on the same level

the swimming pool and the fact that it was open the staff was really nice

size of room, tia was very helpful, swimming pool

beds were super comfortable and the pool area was nice! the wifi service was superb.

breakfast was just over counter items not hot food

were happy there was daily breakfast

the pool and facilities were nice

the pool - there's no notice for when or how long a treatment session is or will be( maybe i missed

good breakfast, nice swimming pool for kids, very friendly staff

kitchenette was great and there was plenty of room to sit and chat with the friends we were

complimentary breakfast and light food served on bar at 6

i use cash app for things more to do with sending my teenage kids money or lend borrow from friends therefore

no room service

comfortable living area with little kitchen for a nice 3 day stay

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

shuttle is convenience. having microwave, food from hotel shop, laundry machine

happened both times i went to use the laundry facilities so it was a minor

didn't use but customer laundry center and business center looked great

hotel with all facilities necessary including a self-service laundry

some residents couldn t do laundry

well appointed laundry room

courtyard and pool also vegetarian options for dinner was a bonus!

pool was great for kids during layover.

i think our room was over the kitchen bc it was very noisy around 5:30am

a guest laundry as a surprise bonus

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

clean rooms, nice breakfast, laundry and exercise room.

there is also a laundry room and free coffee and tea

free laundry great for long travellers

onsite laundry facilities

that the laundry is gross and holds water and loud!!

friendly and whenever i needed something (plates for the kitchen, toothpaste, quarters for the laundry machine

they have a pool and excise facility and where you con do laundry it's got all the things a person needs when

some of the corridors and the laundry need refreshing, maybe more light or new carpet

great laundry facility's

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

clean, decent breakfast and staff were outstanding!

to the airport and the extra- pool, gym and breakfast included

free shuttle to transportation services

no laundry room on site.

room felt like it was a half mile from the desk and located across from the laundry and cleaning staff

is no laundry and i didnt have a car to travel easily to do my washing

room was next to the laundry and work area and was loud from the workers talking and setting up

we wish breakfast was included in the price, and the hotel had a guest laundry facility.

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

guest laundry not provided

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

the pet-friendly vibe was great

breakfast was not great. missing bread and some other things.

i've stayed at others in which the pets were all relegated to the ground floor, do you have any non-pet floors

clean comfortable room. good breakfast . fast check-in and check-out

breakfast was very good

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

the location from the metro laundry facilities rooms in itself quite big and comfortable

the pool was smaller than what i thought, and there was no staff at the bar in the afternoon.

the pool was smaller than what i thought, and there was no staff at the bar in the afternoon.

bar was beautiful

are very professional and answered all our questions, room perfect only disappointment was the bar was closed

shops and facilities around the hotel and great laundry facilities

the laundry facilities were very useful

i didnotget a chance to have breakfast

if you don t have time for breakfast there s a small kitchen in your suite that is fully equipped with

i liked that the kitchen area has the necessary things for cooking and eating to make staying there comfortable

the kids loved the pool and we had the area to ourselves

lack of room service

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their

lobby bar is so noisy that i could not hear the young lady who was checking us in

woke in the middle of the night by emergency alarm and other guests. screaming kids.

they had a free laundry machine and dryer

free guest laundry

there could be more laundry facilities.

you can purchase laundry soap at the lobby

we could also use the laundry room, free of charge

the laundry service is convenient

proximity to the t station for the subway and there was a laundry room.

better provision of food for kids in evening.

breakfast was very good

the room, everyone was friendly and nice, the gym, breakfast

the cleaning staff left their laundry and cleaning carts in the hallway overnight

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

no microwave or refrigerator in room and no laundryroom

to/from terminals a and e, still need to walk quite while, probably not good idea especially with kids and lots

great coffee bar with grab and go items for early flights

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

they said they hadn t got laundry back

laundry using system

were doubles not queen no laundry

breakfast not included

laundry soap did not dissolve in washing machine

decent room, decent location, laundry on location

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

as a family of 5, i appreciate laundry areas for guest use (minimal additional

there's s nice terrace overlooking harbour where you can take breakfast

loved the robes, the view, and the drinks and crab cake at the bar were amazing

wifi was very poor.

hotel lists itself as pet friendly, but no where does it say there is a $100 pet fee

during covid most amenities are not available (restaurant, bar, room service, etc.).

stayed a bunch of times and i still feel like i don't know if we have access to a gym and how to get there

the breakfast situation was not my favorite. kind of an all or nothing situation.

it would have been easier if you could use an app, instead of phoning (the airport has free wifi, after all)

the breakfast was excellent and it was so nice to have a the free hotel shuttle

- great airport shuttle bus - comfy bed - efficient check in service -good wifi

pool or spa and shuttle from airport was very confusing seems there was no pick up from terminal a

very clean rooms complimentary guest laundry

still under renovation due to which you cannot utilize the gym

very happy that there was a way to book the pool for the kids so they got a break

wish the bar and restaurant were open but understand current pandemic issues.

i love the gym and my daughter love the pool

breakfast was very good, with a nice selection

great full breakfast, good privacy and thick walls

breakfast was plentiful

wifi reception was poor and tv froze frequently

almost no information provided - i had to ask everything myself (how to get to the room, where is wifi password

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

room service only every 5th day

wifi works well

a little pricey, inconvenient personally laundry service

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

the wifi

the wifi is a bit rough especially if you re trying to conduct business meetings.

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

way too expensive for what you get, no room service, no real restaurant

the women working the bar monday night and then again at breakfast on tuesday morning was excellent

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

good laundry facilities at a very low cost downstairs

gym, laundry, great breakfast, atm, kitchen in room, well furnished

pool, laundry room, very cosy outside sitting area and

the laundry facility is great

staff from housekeeping to front desk to shuttle drivers; very clean hotel and excellent clean laundry facility

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

it was nice having laundry facilities on the premise

we arrived very late but this was made very easy for us and instructions were excellent lovely breakfast, stunning

wifi was pretty slow and difficult to use during our stay didn't see why we we're not able to park

also a big plus that the hotel has self-service laundry

the washing machine also broke down and we could not do our laundry

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

a big plus for the free diy laundry service

no guest laundry

no laundry service at the moment

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

online deceiving, strange room layout, had to ask for towels, no washcloths, nothing in kitchenette area, 5th

loved the easy and free wifi, and the staff was very friendly

fast & early check in, location to td garden

comfortable beds and little special touches like a dim focus light next to each bed and a foot bar in the shower

continental breakfast options

s conveniently located to easily the best bar, porters bar & grill

staff - even the laundry team offered help

no self laundry facilities

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

location with bar and restaurant attached. friendly staff!

so i wasn t able to get dinner from the restaurant at the hotel, but i did get breakfast (room service) it

laundry service was horrible

we had a nightcap in the bar and the bartender was so busy

a $6 cup in restaurant or figure out a crazy complicated machine in the dark room with wife and kids sleeping

fantastic location. very helpful staff. super rooms and nice gym.

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

also, no laundry on site

room located next to laundry and gym

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

no coffee maker in room, had to ask for wifi password, otherwise it implies you have to pay.

i thought wifi should be included esp during the pandemic.

liked that the hotel provided washers and dryers for self-service laundry

great location, fantastic guest laundry room, nice sized rooms.

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

indoor heated pool with outside sun chairs overlooking the harbor

rooms were very clean and the pool was warm and

laundry quick and efficient

fireplace in the room was a nice surprise. can't beat the location.

mini bar in room fully stocked so you cannot use the refrigerator.

they could not solve our wifi problem bc they misspelled our name

only complaint was that we ordered room service, i received a waffle, and it was room temperature