i loved the pool and breakfast! easy check in process.

we requested room service to make up the sofa bed

free wifi free parking the breakfast was

breakfast was great, room was comfortable

breakfast, could be better. at least add milk, for kids it is necessary.

hotel was clean breakfast was perfectly acceptable common areas were nice gym was again, perfectly acceptable

we did not have breakfast.

good breakfast, nice swimming pool for kids, very friendly staff

the free parking and free breakfast made our stay affordable

the staff was exceptional. extra kuddos to kelsie. breakfast was always ready and plentiful.

free laundry great for long travellers

clean rooms, nice breakfast, laundry and exercise room.

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

the self serve laundry facilities were a huge bonus and came in very handy

was nice, gym and laundry services were exceptional

great laundry facility's

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

nice indoor pool and gym

loved the full kitchen, pool, gym and staff were great

a bar and some kind of restaurant would have been great!

well appointed laundry room

some residents couldn t do laundry

the pool was beautiful

courtyard and pool also vegetarian options for dinner was a bonus!

used their shuttle service to and from airport which outstanding

that it had a guest laundry room

the lobby was pretty and they have a pool, gym, and laundry on the same level

beds were super comfortable and the pool area was nice! the wifi service was superb.

my family and i were trying to get comfortable when one of my kids moved a chair and we saw a dirty underwear

especially if you are in there with loud obnoxious kids like we did

didn't use but customer laundry center and business center looked great

shuttle is convenience. having microwave, food from hotel shop, laundry machine

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

hotel with all facilities necessary including a self-service laundry

happened both times i went to use the laundry facilities so it was a minor

convenient, laundry room needed to be cleaned

very grateful to be able to use the laundry room as well

room with king size bed, swimming pool, laundry for guest, excellent wifi, good breakfast, free shuttle for the

of the facilities like airport pick up 24 hr coffee guest laundry superb breakfast staff was super fast in

this was a personal stop at the end of a long business trip and the laundry room came in handy

proximity to the t station for the subway and there was a laundry room.

the laundry service is convenient

room is spacious and equipped mini kitchenette

we had 2 kids 4 months and 1 year and i didn't appreciate them smelling that

room service salmon was delicious

the cleaning staff left their laundry and cleaning carts in the hallway overnight

no microwave or refrigerator in room and no laundryroom

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

the shuttle driver is a kind gentleman and the restaurant and bar staff a delight

the pool and gym facilities as well as the different options for breakfast

complimentary laundry service is a great feature and the hot breakfast was great

fairly decent with free laundry services available.

new with free laundry room

laundry service is a surprise

didn't know where the laundry was and sent me to the wrong floor twice

laundry facilities; ability to get food until 9

the location for me new hotel liked gym laundry breakfast was good also

like doing bit if laundry after a long trip and having to battle housekeeping using guest laundry

the gym is clean and the laundry is installed, which may have been helpful during our stay.

the room was great gym laundry close to beach shopping good foods

the gym facility is great too

a few days in advance for an early check in

i wish the bar stayed open longer ! closes way to early

receiving late check out is the best

was excellent and kyle at check in was very accommodating with an early check in after a long travel day

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

laundry soap did not dissolve in washing machine

as a family of 5, i appreciate laundry areas for guest use (minimal additional

decent room, decent location, laundry on location

it would have been nice if the pool was open for the kids.

the beds were comfortable and it was great to have laundry facilities to do some washing

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

money for the laundry :(

they also have laundry facilities at reasonable

cleanliness and customer service and location. nice early check in with late check out is great.

due to covid the pool was closed and wished that it highlighted that some amenities were

of the city, to self park if preferred, travel using train lines within walking distance, indoor pool is located

gym and pool facilities are nice

woke in the middle of the night by emergency alarm and other guests. screaming kids.

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

it was nice having laundry facilities on the premise

there are many more things i loved, like the yummy morning breakfast delivered to my room, and the lovely rear

no spa or pool or lounge for 400$+ a night

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

foldout couch mattress wasn t super comfortable, but my kids still seemed to sleep ok on it

we also thought the gym was beautiful with some great views

there was no room service, but that s because of covid, and couldn t be avoided.

foldout couch mattress wasn’t super comfortable, but my kids still seemed to sleep ok on it

clean, great gym. great breakfast. nice staff

no smoking rooms and week wifi

i had some really upset kids

beautiful views. shuttle service was awesome . beautiful hotel. pet friendly!

the hotel prior to arrival to ask if our room would have a fridge as i needed to have one for kids

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no guest laundry

no laundry service at the moment

when we arrived we find out that the space is but no kitchen equipment like plates or spoons

free water in the gym.

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it

breakfast very mediocre .but excellent options close by

loved the easy and free wifi, and the staff was very friendly

silly me, thought the fireplace was real in the room

laundry service was horrible

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

fantastic location. very helpful staff. super rooms and nice gym.

shared space, such as restaurant, gym and transit lounge were great

we like the gym and the front desk staff, who are always pleasant and knowledgeable

the location from the metro laundry facilities rooms in itself quite big and comfortable

the wifi was better, we got more towels every day, and the incidental fee was explained before booking

really nice breakfast buffet, modern and clean decor, gym

pool was cold. was told it was a heated pool, not sure what it was heated to?

are very professional and answered all our questions, room perfect only disappointment was the bar was closed

liked that the hotel provided washers and dryers for self-service laundry

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

great location, fantastic guest laundry room, nice sized rooms.

the pool is nice and warm but a bit on the smaller side yet not bad for kids and with it being located on the

location was perfect and kids loved the pool

shops and facilities around the hotel and great laundry facilities

the laundry facilities were very useful

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

i didnotget a chance to have breakfast

location was 10 minutes from city center of boston, continental breakfast was good, gym was

breakfast was very good

the staff was so friendly, breakfast was amazing, and the room was very clean

i've stayed at others in which the pets were all relegated to the ground floor, do you have any non-pet floors

staff is very friendly, hot breakfast daily.

great gym i loved it!

no self laundry facilities

staff - even the laundry team offered help

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

very friendly staff, comfortable room and early check in.

limited room service menu

laundry quick and efficient

ice machine (but room service will bring it)

bar was nice , small but it worked

much to complain, not a lot of typicaly hotel facilities but knew that going in (no pool, gym,

they could not solve our wifi problem bc they misspelled our name

a problem connecting laptop to wifi but not phone

the free wifi didn't work for my notebook nor my phone

there is a smart tv in the room, yet one can not use the wifi to access netflix or amazon prime through it

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

location is perfect ..really cool bar with live music

no laundry bag

have to ask for clean laundry 24 hrs in advance

having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

free laundry machines and comfortable beds.

free guest laundry

laundry using system

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

were doubles not queen no laundry

they said they hadn t got laundry back

key card didn t work for the gym , the microwave is down stairs right when you check in at front

the laundry room on the 24th floor was very useful

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

observation deck, free laundry

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

location & room, staff were friendly & helpful, laundry facility

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

nice sized indoor swimming pool, my kids enjoyed it

the rooms were spacious with comfortable bedding, the pool was clean and comfortable, the breakfast was delicious

it was 30 degrees and towing kids and luggage, i finally called the hotel and they told me to go back up and

the moment we met david, our shuttle driver, to when we checked out, we enjoyed our springhill suites stay

no laundry roomno free breakfastno vents in bathrooms

appreciate the airport shuttle service and the friendly staff

no mini bar in room

arrived at about 11pm and it was so nice that the bar was still open and i could have a nightcap

then they told me they were sold out stuck me my husband and 5 kids in a small king room and told me they had

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

we jumped on the elevator it took us down the kitchen twice

i was unsure how to find a room service menu. i'm sure i could have asked, but didn't.

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

wifi works well

no restaurant. no gym. had to pay for tv channels.

laundry and gym within the premise is really good

everything was clean, great fresh and they also treated us so good me my wife and my kids are very pleased

was nice, my kids enjoyed it

breakfast was poor value

believe i was charged for two extra items from mini bar that we didn t use, but didn t realize that until

& spa personnel and hotel personnel who maintained cleanliness of rooms were every so kind and

no laundry service

staff occupied elevator with laundry bins while guests left to wait for elevator to return

location laundry

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

closed in the evening and the front desk person made sure we would be able to place an order for room service

location, fast lift, gym

was near all stores,td garden and the new casino

in-room a/c very noisy wifi too slow to be useful, difficult to log on

breakfast bar was great

breakfast was very good, with a nice selection

also, no laundry on site

room located next to laundry and gym

i liked that the gym was on the top floor (light) and 24 hour accessible

to covid no gym, no kayaks, and maid service only upon request

nice hotel they have a gym-mat in the room so you can do a bit of work out or exercises in the room excellent

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

excellent pool and gym in a great location.

wonderful pool and high speed wifi

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our

the gym facility was very good within the very small space and the sauna was marvelous

the location was ideal, the ability to do laundry at the hotel and have our hire car parked by

there were coin operated laundry facilities on the second floor which we discovered too late

had to share elevator with food service & laundry carts, once two carts with staff crammed in with us

2nd floor is stocked with amenities gym, connected to shopping center, laundry room

very kind staff. convenient laundry. good location

a little pricey, inconvenient personally laundry service

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

bedroom wasn't really nice, no sport facilities, no smart tv, no real lights, no small kitchen only a fridge

hotel tried very hard to let customers have a nice breakfast during this time

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

paid the $50 early check in fee and boy was it worth it

room service was perfect

the room service was excellent.

great, i had room service

no bar to meet our friends we visited

need a bigger gym or access to bsc next door

also breakfast is not included in prices and is very expensive

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

it could have laundry facility, like the club quarters in the loop - chicago, il

no laundry facilities. small bathroom.

although the corporate website claims laundry facilities, there are none

cq in a chicago has it's own guest laundry, unlike this one

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

bar area was really nice

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail

the gym is a joke

us in a pet room without asking about allergies

gym is quite small, no spa

at the cost, upgraded wifi should be included

the ambiance of the entrance and bar area was very inviting

great bar and awesome room !

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

hallways seemed to always have bags of trash and laundry in them.

no plastic bag to use for dirty laundry

breakfast was good. lots of choice and well cooked.

room service was delivered at the scheduled time

no onsite guest laundry just a very expensive laundry service pay per item

of facilities, storage and laundry

laundry service is a bit pricey.

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

no room service

everything was on good level except the laundry

bar and food superb

very accommodating staff, and a cute little gym

wish the gym was a bit better equipped. that's it.

didn t like being charged a 7% kitchen fee when we only had drinks at the bar

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

could have had a proper gym

gym, while functional, i wish it was more

once getting to our room, with early check in, we were greeted with a bottle of prosecco and a lovely handwritten

the location is hard to beat -- close to subways, boston common and a variety of good bars and restaurants

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

the walls are thin and we could hear kids screaming above us… the garbage pick up early morning

complimentary breakfast, good looks inside, calm, comfortable bed, cool in summer, air refresher, kitchen in

best location i have found with kids

second my kids were in the room with me- i have enough respect for my kids to not smoke near them

nothing to complain but it would be nice if there is laundry room.

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

expensive no laundry facilities

wish room service was available and there was an incident with not getting our laundry back on time so that led

ability to request additional items such as laundry detergent

service at the bar was very friendly and good

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

the bar area was lively with great service and drinks

location, amenties, gym access, restaurants

we were disappointed that this property did not have a pool or spa facilities.

no laundry facility in the hotel.

the outside and lobby and bar area were very misleading when you got to the room

the pool and gym looked wonderful

3 ft deep that i couldn’t do laps in it, especially when there kids in it t as well

small gym, could had a bit more equipment.

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

couple of times the water machine in the gym ran out but no major issue

no ironing board or laundry facility!

in the lobby with several seating areas, a coffee shop, several restaurants and bars and a great gym

the gym was nice too

gym and rooftop pool were a true bonus

wifi didn't work at all

no laundry on site.

jacuzzi is small and there were kids in it

loved the gym and pool excellent property in the seaport

staff very good staff and room were super clean the room service amasing the valet very friendly and helpful

we had to order some room service and i mentioned we were in a bit of a rush and i think they have the food

are very friendly and there are a lot of extra services that are available free of charge (like early check in

reception also didnt talk about the business lounge, gym, etc without asking

the style of the room. the location. the staff . beautiful hotel. got use of the gym.

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

the bar area was a nice place to hang out, there were many comfy chairs and tables where some people

to having to remind the laundry being picked up 2- 3 times

laundry service, although there's a laundromat in walking distance

the laundry service was really slow and expensive.

spa services could have been better (e.g., hot tub, sauna, etc.)

very nice room and quite big. nice ambience and cool bar plus helpful staff.

also, great gym with a beautiful pool that must have one of the most stunning views in boston

location was excellent overlooking the park and close to the spa and pool

but if i'm to be nitpicky (for that price it seems fair) - the room service food could be improved

did not like the room service

food delicious and bar area relaxed with a lovely atmosphere

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

the restaurant and the gym was wonderful, thanks again.

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

room service has changed

didn’t hand me an item i stored with luggage for my kids’s camp

wifi in room not very good

they doted on my kids and absolutely made our trip

amazing rooms gym-bar-food service-location

the fireplace in my suite. also, they left us a little cake for my boyfriend's birthday:)

they only had one washer and one dryer on site for guests to do laundry

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

our room has very large which was great with two teenage kids

breakfast was excellent

helpful staff accommodating request for early check in.

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

good facilities (gym, laundry room) and the staff was super nice and helpful

however we love the gym and the convenience of laundry facilities

laundry room was convenient

the space of the room - the friendly staffs - laundry

no complimentary water and no laundry machine. staff are not welcome

laundry service was just a block from hotel

maybe a laundry would be good

that there was no laundry room.

the bar had very limited cocktails

they had a laundry room option, where you could wash your clothes by your own

comfortable and clean rooms. has self-service laundry room.

the pool was never overly busy

the gym was clean and in excellent condition.

new hotel very cleaned and pool very fun

they also have a washer and dryer enabling you to do your laundry for free

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

didn't find a laundry bag in the closet

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

free coffee and laundry), outstanding location right in the hearth of boston

laundry room is convenient, fast and easy to use

i loved having laundry on my floor

there was a guest laundry on our floor - i assume there was one on each floor

self service laundry, very helpful

clean had laundry facilities was within walking distance to the cruise port

hotel was beautiful, the rooms attractive and breakfast was fantastic

nice outdoor area for breakfast

wifi is sub-standard

breakfast was excellent and tasted great

the bar was set high during my recent trip to

laundry service was meant to be same day

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

the hotel doesn t have some basic thing like microwave and laundry service

wish the hotel had a self laundry mat on site

i wish there was a microwave, refrigerator & laundry service.

clean and modern and laundry!!

gym, pool and laundry room all very good

they also had a laundry room that was great for travellers who were staying in boston for some time

i loved the location, the hotel facilities and access it gym, laundry and pool

bad sound insulation, only one charging port near the bed, no laundry pods sell in machine

are great - bikes, parking, grill in the outside space, laundry etc

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

i could use the credit for my laundry bill, if allowed

very nice to have laundry facilities

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night

the bar area was also a fun place to go after

the decor and that you have the gym, office space/laptops accessible and bar area.

bar service great and breakfast excellent

the decor and that you have the gym, office space/laptops accessible and bar area.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

has a vibrant bar that serves food

small but well equipped gym

we liked very much to find within the hotel an exellent restaurant the precinct-kitchen were we had

no laundry on sight and the one recommended was closed.

everytime we asked for more we were told they were doing laundry

laundry room was dirty and machine ate coins but hotel is not responsible call number

wifi and breakfast so we did not need to worried about finding simple breakfast in the morning when

convenient to airport. affordable parking fees

it s a basic hotel with wifi in the room but no laundry or room service etc

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

no laundry service facility

i didn't have breakfast there i wish i have but sorry i didn't

had a nice bar on the roof

also a big plus that the hotel has self-service laundry

the washing machine also broke down and we could not do our laundry

a big plus for the free diy laundry service

laundry and dryer machine is free

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

no laundry service, restaurant check can't be charged to the room

that there was at 15% amenity charge for wifi and coffee/water.

free water and wifi

get wifi in my room

loved the dogs!! the bar downstairs was great too! location great!

location very clean staff attitude gym

the room service is great and fast

location great. did not have breakfast. dinner lackluster but everything else just outstanding!

no room service until 7:00.

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes

the spa and pool were stunning

amazing staff, location, room, spa, pool

ce, in 4 breakfasts)

excellent service and wonderful breakfast .

no laundry bag was provided

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

the cafe downstairs was delicious, great for breakfast and a late night dessert/drink

breakfast could have more options.

they don t have laundry room

perhaps adding a laundry service on site would make it better

thank you to the staff member who helped me figure out where to do laundry nearby

we were overcharged for a laundry service but it was alright

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

no coffee maker in the room. no laundry bag.

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

had laundry done by outside service

i think the people who were before me had a pet, and it wasn t cleaned well enough, so when i was in bed i

close to all the hustle and bustle of the city. shops were walking distance. pet friendly.

secure wifi with a password would have been helpful for work pusposes.

very nice pool (the spa was under refurbishment at the time of our stay)

bed, clean room, room service great

the scent is so spa and refreshing

the bed is really big and soft. i enjoyed it. the wifi network works pretty good as well.

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

no laundry facilities

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

soaps, wish i had a little plastic laundry bag for dirty clothes