though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

money for the laundry :(

the beds were comfortable and it was great to have laundry facilities to do some washing

they also have laundry facilities at reasonable

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

the gym was well equipped and clean and the pool was great for the kids

the breakfast was hot and yummy

friendly front desk staffs, shuttles to and from bos 24/7, quick response from housekeeping team

i was satisfied with everything but i was expecting more choices for breakfast.

the laundry facilities could do with more machines

laundry so easy to do there

loved the fact they have a guest laundry

very grateful to be able to use the laundry room as well

love that they had guest laundry available

no laundry roomno free breakfastno vents in bathrooms

to boston airport with a free shuttle - uno restaurant was conveniently next door with good food and good prices

i wish the pool was warm enough to swim ud83dude41

kept messing up my reservation dates, misleading with the room rates that i initially secured, no room service

staff/shuttle was so very beneficial for our trip

fairly decent with free laundry services available.

laundry service is a surprise

didn't know where the laundry was and sent me to the wrong floor twice

new with free laundry room

great amenities, free guest laundry facility with complimentary laundry soap

the gym is clean and the laundry is installed, which may have been helpful during our stay.

laundry facilities; ability to get food until 9

target across the street made it easy to grab essentials complimentary laundry facility, breakfast offerings

the room was great gym laundry close to beach shopping good foods

the location for me new hotel liked gym laundry breakfast was good also

that it had a guest laundry room

the lobby was pretty and they have a pool, gym, and laundry on the same level

my family and i were trying to get comfortable when one of my kids moved a chair and we saw a dirty underwear

the hotel looks newly renovated. the staff is nice and our kids enjoyed the pool.

also the lady who tended bar was superb

didn't use but customer laundry center and business center looked great

hotel with all facilities necessary including a self-service laundry

happened both times i went to use the laundry facilities so it was a minor

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

shuttle is convenience. having microwave, food from hotel shop, laundry machine

some residents couldn t do laundry

well appointed laundry room

the pool was beautiful

shuttle was great property was clean and quiet

coffee maker in our room was on the fritz, but not a problem since there was a free coffee bar in the lobby

good breakfast, nice swimming pool for kids, very friendly staff

were happy there was daily breakfast

the pool had kids screaming really loud and did not let us in the pool

the pool and facilities were nice

i wish the pool would have been warmer, but was happy it was open.

we enjoyed the buffet breakfast the swimming pool and the gym

we only used the pool at night, but was very nice

know it's hard to keep up with the cockroaches that we seen in the kitchen there was only a few but there was

opening hours for the swimming pool would have been nice

the breakfast offered a large variety of items

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

great laundry facility's

was close to a playground for the kids and easy access to the silver line to get to all other forms of public

was close to a playground for the kids and easy access to the silver line to get to all other forms of public

indoor pool and free breakfast was great for the kids and free parking was great

everytime we asked for more we were told they were doing laundry

no laundry on sight and the one recommended was closed.

laundry room was dirty and machine ate coins but hotel is not responsible call number

friendliness of staff, the breakfast and the nice clean, comfortable room.

breakfast was ok, but the place was swarming with school kids this morning

free laundry great for long travellers

i also used the gym and laundry services which were very convenient

was nice, gym and laundry services were exceptional

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

is all you need: airport shuttle, gym, laundry and a simple but very good breakfast

proximity to the t station for the subway and there was a laundry room.

the laundry service is convenient

the room, everyone was friendly and nice, the gym, breakfast

room service

distance to airport, great breakfast options, complimentary snacks in the evening, swimming pool and jacuzzi

the cleaning staff left their laundry and cleaning carts in the hallway overnight

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

no microwave or refrigerator in room and no laundryroom

there is a coffee bar in the lobby that serves starbucks coffee

great fitness center with pool and hot tub

house keeping thru my dirty laundry away cause i had it in a trash bag

laundry machine ate money

i love that they have a gym, a laundry room and it s close to my job

we liked the kitchen and full size refrigerator setup in this housekeeping unit

free breakfast

the breakfast was excellent. appreciated the laundry facilities.

big bed, linens good, excellent breakfast, laundry available

it has laundry facilities and vending machines

our ice machine and laundry room was closed the entire time, had to go to another floor for ice and waited to

no working laundry. no shuttle to airport!

at front desk, housekeeping, bar and restaurant were fantastic

me up at 6 am, heard it til at least 10pm also could hear neighbors clear as a bell talking and kids on other

a gym made up for not having a pool

there was no room service, but that was understandable considering covid.

$10 charge to deliver room service on top of entree's that had an upcharge because they are considered room

the location from the metro laundry facilities rooms in itself quite big and comfortable

the swimming pool was quite small and the bar prices quite steep.

are very professional and answered all our questions, room perfect only disappointment was the bar was closed

the in house bar and lounge is small but perfect if you don t want to go out at all

really enjoyed our stay especially the kids because they have an indoor pool

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

gym was too small for number of people

american-style, just about everything i could want was offered for breakfast

if you don t have time for breakfast there s a small kitchen in your suite that is fully equipped with

amazing breakfast

great gym i loved it!

the staff was so friendly, breakfast was amazing, and the room was very clean

staff is excellent, like the daily breakfast.

staff is very friendly, hot breakfast daily.

hotel lists itself as pet friendly, but no where does it say there is a $100 pet fee

friendly staff and best location and pet friendly.

r insulin), roll away beds, late check out

wifi was very poor.

some staff unfriendly, room location over entrance door noisy. was not pet friendly.

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their

quiet the bar down with some sound suppression or move the check in desk

room said bathtub and spa tub which is why i got king suite

staff was a little rude, the restaurant lacked options for families/kids

cleanliness and customer service and location. nice early check in with late check out is great.

as a family of 5, i appreciate laundry areas for guest use (minimal additional

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

laundry soap did not dissolve in washing machine

decent room, decent location, laundry on location

constitution, cobbled stones, historic streets, boardwalk boats, outdoor harbor walk, gym heated pool, fire man

it was nice having laundry facilities on the premise

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

wifi is terrible! there's no internet even though we have connected to the guest wifi!

wifi was pretty slow and difficult to use during our stay didn't see why we we're not able to park

no laundry bag

having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

they had a free laundry machine and dryer

we could also use the laundry room, free of charge

free laundry machines and comfortable beds.

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

bistro bar for dinner and breakfast makes it very easy to eat and not have to hunt down another place or

the lobby atmosphere, room amenities (tv features pandora & netflix, kuerig machine super fast wifi) and the

the women working the bar monday night and then again at breakfast on tuesday morning was excellent

foldout couch mattress wasn t super comfortable, but my kids still seemed to sleep ok on it

liked that the hotel provided washers and dryers for self-service laundry

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

great location, fantastic guest laundry room, nice sized rooms.

love the bed very cozy the hotel bar was beautiful

room service was nice. view was wonderful.

laundry service was horrible

we like the gym and the front desk staff, who are always pleasant and knowledgeable

we used the gym a couple of times which was also excellent

gym

ev charging in garage next door

no laundry service at the moment

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no guest laundry

on the very first moment i had to call the hotel, i talked with the front desk to ask for an early check in

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it

very nice staff, clean room, gym

was not cleaned, trash never emptied, coffee and breakfast bar not appetizing or appealing and wifi not acceptable

easy check in late check out super comfortable great location polite staff

they do not have an on-site gym, you have to pay for a workout at a nearby gym

they have a nice bar that has been closed due to covid

a problem connecting laptop to wifi but not phone

fantastic location and the staff was great offering an early check in and late check out

location is perfect ..really cool bar with live music

arranged early check in

laundry quick and efficient

wifi in the room was not working well, and since i was traveling for work that did not help.

loved my soaking tub, wood burning fireplace, and juliet balcony

much to complain, not a lot of typicaly hotel facilities but knew that going in (no pool, gym,

room service and location

were doubles not queen no laundry

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

they said they hadn t got laundry back

laundry using system

the water was warm but getting out, the kids were so cold, they wanted to leave

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

free diy laundry need to be mentioned

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

observation deck, free laundry

location & room, staff were friendly & helpful, laundry facility

staff - even the laundry team offered help

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

no self laundry facilities

easy, i used my walking maps, and it brought me on the other side of td garden, there is a boxing gym, named

there was one young lady having to wait tables at breakfast whilst also delivering room service

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

fabulous staffing location. allowed early check in with no penalty. amazing coffee shop.

and the best gym i've ever seen in a hotel, loved it

believe i was charged for two extra items from mini bar that we didn t use, but didn t realize that until

the breakfast room service was prompt and delicious and cleaning service excellent

location, staff very helpful from front desk to concierge to bar and restaurant staff - could not do enough for

star hotels are very nice, but being a family with 2 young kids i felt like an alien there

loved the spacious room ( harbour view ) breakfast and quiet bar

no laundry service

staff occupied elevator with laundry bins while guests left to wait for elevator to return

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

location laundry

loved the gym

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

we travelled with 2 service animals, the hotel is very pet friendly

we ordered room service for breakfast almost every morning

convenient location, great cocktails & room service

the gym facility was very good within the very small space and the sauna was marvelous

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

breakfast could be improved

kids were a little disappointed they didnt have a pool but that was fine with me

the breakfast was not good.

bed was uncomfortable, and gym was pretty small

breakfast was plentiful

almost no information provided - i had to ask everything myself (how to get to the room, where is wifi password

nice breakfast included located near most attractions clean friendly staff self parking

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

of facilities, storage and laundry

no onsite guest laundry just a very expensive laundry service pay per item

laundry service is a bit pricey.

the kids loved the bunk bed and the lights. location was great!

hallways seemed to always have bags of trash and laundry in them.

no plastic bag to use for dirty laundry

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

room service was delivered at the scheduled time

there were never enough towels for the pool, and the spa staff was reluctant to provide towels.

also, no laundry on site

room located next to laundry and gym

complaints it was inconvenient to have to log in to wifi every day of our visit

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

gym could have been a bit better

website says free laundry is included , but they did not honor it

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

although the corporate website claims laundry facilities, there are none

no laundry facilities. small bathroom.

cleaners tend to block one of two elevators for moving laundry

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

room was small and dated and i had a room next to a pet friendly family

really equipped gym and really historical place

big deal for me, but definitely something to ask about if you have difficulty with stairs, small kids or whatever

they accommodated my request for an early check in and were very professional, polite, and caring

no laundry on site street traffic very clearly heard at all hours

a little pricey, inconvenient personally laundry service

no facilities like laundry, gym

bedroom wasn't really nice, no sport facilities, no smart tv, no real lights, no small kitchen only a fridge

hot breakfast was great

the surrounding amenities like supermart, train station and food outlets as well as the pay laundry facility in

there were coin operated laundry facilities on the second floor which we discovered too late

very kind staff. convenient laundry. good location

the laundry room was small, the gym could be a bit larger.

the location was ideal, the ability to do laundry at the hotel and have our hire car parked by

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

great staff. clean. smelt nice. nice bar / gym area

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail

the best part was the bar lounge, great food drinks and bartender.

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

they accommodated both an early check in and late check out

no laundry facility in the hotel.

the lobby and bar area were absolutely beautiful. it felt so modern and stylish.

staff was super friendly, the room service was excellent

everything but room service style and menu.

breakfast at the restaurant was excellent we had a handicapped accessible room and it was wonderful

did their best to get us in our room early as requested ( 1/2 hr) and offered a late check out of 2pm that was

didn't know it was pet friendly

good price but with that comes partying kids in the rooms

great bar and awesome room !

at the cost, upgraded wifi should be included

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

room was affordable and it had everything we needed for our family, kitchen was stocked with all necessary

spacious studio with separate living room & kitchen

visa charges when debit card used, charges for unsecured wifi that were not disclosed and two amounts taken

great rooms with little kitchen. plenty of space. excellent staff. very friendly and helpful.

no ironing board or laundry facility!

the restaurant and bar service were excellent

wifi internet speeds were a bit mix as during peak times it would lag, but most of the time it was

even the late night room service food was quick and excellent

the weekend approached i found myself having to come down earlier each morning to try and avoid kids

everything was on good level except the laundry

fresh hydrangeas, they catered to our every need from maps, reservations, a highlighter, pens, room service,

the bikes were an amazing perk. also early check in and late check out was amazing.

we like room service so a lot can improve in this domain .

rooms very comfortable beds, wifi easy, shower great, nicely warm at a bitterly cold time of year

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

nice small gym, perfect for a short

also a perfect hotel if you want to lounge around and order room service for a night, which we did

the room was spacious - had a king suite w a pullout sofa couch for the kids and the staff made up their bed

the kids loved the snacks in the room

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

guest laundry not provided

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

and the indoor pool was great

ability to request additional items such as laundry detergent

nothing to complain but it would be nice if there is laundry room.

wish room service was available and there was an incident with not getting our laundry back on time so that led

expensive no laundry facilities

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

no laundry on site.

pool overcrowded with kids.

room wasn t ready until after 5 even with an early check in request . won t be back

jacuzzi is small and there were kids in it

beds where extremely comfortable pool and hot tub was a nice relaxing getaway

they had a laundry room option, where you could wash your clothes by your own

comfortable and clean rooms. has self-service laundry room.

gym was maintained

the breakfast that the hotel offered had a lot of variety it was fresh and delicious

never ate breakfast. overall excellent accommodations.

there was a guest laundry on our floor - i assume there was one on each floor

since we stayed for a long time, we did our laundry there

i loved having laundry on my floor

laundry facility was clean and easy to use

lovely view from room of the harbour. great helpful staff. indoor pool and self laundry.

foyer bar closed sunday evening on a holiday weekend

we were disappointed that this property did not have a pool or spa facilities.

only room service

the room service is excellent

service at the bar was very friendly and good

i like the easy to use laundry room, to be honest.

clean and modern and laundry!!

bad sound insulation, only one charging port near the bed, no laundry pods sell in machine

they also had a laundry room that was great for travellers who were staying in boston for some time

fast wifi, comfy beds, clean, quiet. pool, gym , bar and laundry on site

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

very nice to have laundry facilities

i could use the credit for my laundry bill, if allowed

are great - bikes, parking, grill in the outside space, laundry etc

a crowded loud nightclub at night with lots of young rude kids (underage

great location and fun theming. check in was easy, and they allowed early check in, no problem.

it isn't a good fit for families with small kids or more conservative people

the food options at the bar could have been better.

poor wifi.. kept lagging

to having to remind the laundry being picked up 2- 3 times

laundry service, although there's a laundromat in walking distance

the laundry service was really slow and expensive.

it was clean, spacious, and had a great gym!

location, bar area, room, bathroom, bed

location was excellent overlooking the park and close to the spa and pool

they added a bidet for us and always very quick with room service

staff was so friendly and great with my kids

food delicious and bar area relaxed with a lovely atmosphere

needed to call for a bar of soap and wash cloths

they only had one washer and one dryer on site for guests to do laundry

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they hava a bar in the lobby area and you can also order food, this was nice if you didn t want to leave the

was small but comfortable, gym was smaller

room service and house keeping was excellent

laundry service was just a block from hotel

no complimentary water and no laundry machine. staff are not welcome

that there was no laundry room.

maybe a laundry would be good

restaurant was convenient, but it would be nice to adopt a more modern method for ordering room service

wifi was difficult to log onto to

we also received a complimentary late check out

lunch in the bar was great service and nice food

bar and main restaurant are very popular so getting a seat was often a challenge for in-house

great gym

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

room service was excellent. i loved the burger!!

staff, clean room fast and simple to use room service

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

free water, coffee and laundry were all great touches

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

free guest laundry

the entire stay was perfect. having a laundry room was clutch as well.

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

good facilities (gym, laundry room) and the staff was super nice and helpful

big room and laundry facilities

the space of the room - the friendly staffs - laundry

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

the hotel doesn t have some basic thing like microwave and laundry service

i wish there was a microwave, refrigerator & laundry service.

were charged for laundry we didn t do

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

somehow we ve lost some items probably in the bed linnen laundry.

wifi is very good, the beds are very comfortable, and the breakfast is excellent and included in

wifi is sub-standard

breakfast was excellent and tasted great

no swimming pool or gym onsite (free access to nearby gym was offered though)

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

they have housekeeping every days the place is well secured, laundry facility and a gym.

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

a big plus for the free diy laundry service

the gym on site is clean with nice equipment

bar service great and breakfast excellent

the bar was closed but wasn t the hotel fault due to covid 19

would have been nice to sleep in on our one night away in 2 years from kids

our son liked the gym

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

no laundry service facility

it s a basic hotel with wifi in the room but no laundry or room service etc

we found out about the roof bar late the last evening, and think it would be a great addition to the hotel if

there was no restaurant available for breakfast at the time when i stayed.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

has a vibrant bar that serves food

were very accommodating in letting me do a super early check in since my flight got in so early

i ordered room service and also dined at the hotel s restaurant and found the food to be excellent

no laundry service, restaurant check can't be charged to the room

just that the bar and restaurant next door were not open but still had an amazing stay.

the wifi is fast and free, and there are usb outlets by the bed

that there was at 15% amenity charge for wifi and coffee/water.

so cute! very pet welcoming and accommodating. definitely will stay again

the room service is great and fast

very close to nice part of boston (shops, park, water), subway at few steps and a well equiped gym

i wish i had known about the dog as we are not pet people

they also have a hotel dog for guests who miss their own pet

absolutely beautiful hotel with darling rooms. room service was delicious.

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

breakfast was pre-fab

wifi

breakfast, but i still prefer the european mix of buffet and a la carte menu

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar