lovely outdoor pool and extra towels to use for it

if i'm being very critical - the gym is small with not much equipment.

free parking

kind staff, clean, good breakfast and great value for money

the outdoor spaces are very kids' friendly

good and secure parking

the owner washed some of our kids clothes for free

the owner washed some of our kids clothes for free

very good location, good room, comfortable bed, parking for a car and a very tasty breakfast

bus stop returning to lisbon is about 100m away and guest parking available

very good location, good room, comfortable bed, parking for a car and a very tasty breakfast

rooms, good breakfast

breakfast was delicious with plenty of options

besides that, i slept like a baby in the comfortable beds and woke to have a delicious breakfast - eggs, pastries

the breakfast was wonderful and the communal areas were so comfortable and cozy

quiet, modern facilities, friendly owner and great breakfast.

the breakfast was amazing and the host is absolutely friendly and helpful

host was very friendly and funny, and the breakfast really was amazing

wifi could be improved

wifi ok

loved our stay here, very friendly welcome we also loved the pool area and the assistance with booking surf

clean and quite big water pool

hospitality: comfortable beds, robes and slippers, quality soaps & shampoo, beach towels for the pool, a gorgeous

the pool was a great place to chill with ole plenty of space and comfort

actually the gym is tiny too, and in the basement with no view

kettlebells in gym would be great too

the pool (like most in the region) is unheated in the winter months.

breakfast was delicious

the pool is amazing and the hostel vibe and the use of kitchen and cooking facilities brilliant

beautiful location, incredible staff, pool, great kitchen

or do yoga, the outdoor pool and dining area to relax, the rooms are super spacious and the kitchen is well

good facilities in the kitchen

nice place where to stay, comfortable rooms, nice garden with pool, big kitchen with all you need, friendly

the breakfast

the location was excelent, breakfast was great, staff was very kind and the room was excelent

poor wifi .expensive

breakfast is very basic with not much option for vegans tends to be loud in the night

were a little hard and the breakfast was very basic but also free so not really a worthy complaint

the room was always clean and our laundry was kindly done on the request

the extra mile, free late check out as there was no one booked in our room that day and we got laundry done for

beautiful (clean) room! very good breakfast! perfect location! helpful staff!

breakfast was incredible and kept me energized the whole day, i was looking forward to it every

perfect location, breakfast, very polite and helpful personnel

breakfast was nicely varied, the staff were super friendly and helpful, we required some laundry service one

small room. rip off getting laundry done

buffet could use some variation, rooms are a bit outdated, laundry service would be great

indoor bar was very dark and somber!

choice of fresh produce for breakfast -fruits,breads, pastries,cold meats, cheeses, with freshly cooked delicious

(we asked for laundry, parking, restaurant etc) super large and

no running hot water in the bathroom only one staff member to run everything, bar included

the prices on the bar are way too expensive

torres vedras itself is a lovely town with great restaurants and bars and historic interest

bad wifi. most of the time it wasn't available. the brakfast is basic. continental.

expresso or cappuccino coffee machine in the breakfast room one had to get it delivered from the bar (ie cold

amazing breakfast, fantastic swimming pool, sauna and spa

great and delicious breakfast selection and very interesting dinner menu at the onda restaurant

maybe need more space for breakfast

i had two services in the spa - a facial and a massage - and both were wonderful

no in room coffee laundry was a little expensive (20 euros for 1 bag)

not allowed to do laundry in the room even though there was ample space outside.

in house laundry offered excellent service for a traveller

there is also a well-stocked honesty bar with all the goodies you might need upon arrival

is amazing and large - good for staying with kids great location sintra view nice pool friendly stuff nice place

we had to pay for pressing through laundry service basically the hotel charges for everything on top so charges

i feel that the lack of an iron in the room is a bit of a let-down, although they did have a laundry list for

also, there is no iron/ironing board available at all… they offer laundry service at an additional cost of

we had an apartment with a kitchen but we couldn’t get to a shop to buy food without taking a taxi or hiring

i like the activities with the kids

breakfast was slightly different both mornings which kept it interesting and the pool and pool bar were so

facilities were incredible ever little detail was thought off - even the fact of 24 hour pool , great views

enough parking facilities on premises

chap serving at breakfast whose name i didn't catch also excellent and accommodated requests well and accurately

the breakfast was of a good quality and the staff were very attentive

the room was very comfortable, with all the facilities you could need, fluffy towels, laundry and a delicious

convenient laundry services available to guests

which was very comfortable; friendly staff; spacious room; the staff kindly allowed us to do our laundry; late

beautiful, clean environment, self check-in, laundry facilities, very friendly staff, i’ve never experienced

everything to the spacious rooms, locally made hand soap, robes, comfy beds and pillows, free laundry room,

groceries, laundry and shops are all at an easy walking distance

washing machine was not included - a very expensive laundry service was available

the water pressure was low at the bathroom tap but great otherwise (kitchen and

the included breakfast was to die for

management was gracious and helpful breakfast was generous and delicious

staff was very friendly and facilitated an early check in for us which was great

the wifi was great the first night but seemed to have stopped working later on the weekend

the staff are very kind and wifi is good

room service was done every day (not absolutely perfect, but they tried)

i didn't use), a mug, toiletries (towels, toilet paper, soap, shampoo included) and free wifi

no laundry service provided.

laundry detergent for the sheets was scented a little which one out of three people have problems

it has a lovely pool with a bar

the staff was extremely friendly and helpful, and the breakfasts were wonderful

we wanted a tub to bath the kids

staff was very friendly - you can rent bikes, beach towels, beach umbrellas and even have your laundry done

wifi was very poor in our room (number 14) but there was a very strong signal in the lobby.

the breakfast was delicious

wifi on the last two days

wifi didn't work well in our room, hard to get connected

we had a bit of misunderstanding about laundry, that personnel resolved well

fridges in the rooms), giving restaurant recommendations, luggage storage, or helping us organise laundry

the price for the laundry was very reasonable, and they did a great job

it has parking

address was confusing, parking onsite but gate to enter is super narrow.

just one thing, there was no diy laundry. we had to walk to a laundromat.

seems like their laundry department had an issue

location is very central! the gym was also very nice and modern

the hinky wifi.

there is even a cute bar and restaurant to enjoy

would have been nice to have a self serve laundry.

good size of the room, great view for city center, big towels, comfy bed and pillows, good wifi connection,

all great. breakfast wonderful!

good wifi

good breakfast

lovely, large room with excellent breakfast!

is a bar around the corner of the hotel which is open late

beautiful property in a great location! friendly staff and wonderful breakfast.

wifi wasn’t great and the room was a bit small with only one chair to sit except for the balcony

wifi worked great for a quick work call and we were able to back up a backlog of travel photos

quaint and cozy. loved the fireplace and sitting rooms.

were upgraded to a suite (free of charge) which was fantastic as we had so much space

stopped in the middle of checking us in to deal with a telephone request from another client for room service

breakfast fast delicious and had a great selection

was poor, we had to carry our bags room service menu didn't include any hot dish and it was very poor in terms

room were extremely cold, as we are family with kids it was not an acceptable situation

chick oasis within easy walking distance of the palaces of sintra with plenty of free parking in the public car

was no working surface in the kitchenette

apartment, good shower, good but small kitchen area, two outside sitting areas

great place for a family with kids, with very spacious and well-equipped rooms, a good location and superb

breathtaking palace full of history, attentive and knowledgeable staff, nice spa with private feeling, romantic

best breakfast i ever had. excellent staff. beautiful location and facility.

the hotel was excellent. the breakfast was amazing! the location was perfect near the center

allowed for late check out

com ,the first night when i phoned downstairs to room service, i asked what i can order to the room, and they

there weren't enough towels to use in the swimming pool, and the excuse given was that the laundry person was

free parking, complementary water, nice breakfast, comfy beds and a quiet place - all you need for a

room is very good i can't take breakfast, and not visit the pool.

to find, free parking, nice pool with free pool towels, reasonable buffet dinner in the restaurant at very good

hotel is clean, with a good parking, not far from the airport

people everywhere and the smiles from the reception and bar /restaurant and breakfast was great,, tututours

we really liked staying there and the breakfast was great!

very high quality, comfortable, cozy hotel, there is a gorgeous breakfast.

wifi connection was slow and signage, it was difficult to find without gps so maybe they could say

convenient location, great breakfast with many items fresh and diverse

free parking on site, professional and extremely friendly host, delicious breakfast made to your own

in the room, wifi was weak sometimes

breakfast was super! the views amazing, parking easy.

this is a self catering facility but the kitchen is not really equipped for cooking

the only drawback was poor wifi and no air conditioning

gym got all needed facilities, even tho it's not big

room, extraordinary breakfast served to the room, super clean, super romantic, amazing design and spa area

the coffee from the bar was very tasty (unlikely to other places in portugal to our surprise )

amazing staff, beautiful room, great gym, surprisingly good breakfast

use of the indoor pool , jacuzzi and steam room was an added bonus and the spa area was relaxing

location next to beach was beautiful! breakfast was great.

wifi on my floor wasn't working

spacious room, cleaning every day

indoor pool and outdoor pool both lovely and great for kids

wifi in the room

laundry service takes 48hrs.

lots of parking and easy to find

at arrival i was refused wifi password and i could see it

there is a good amount of parking spots

to be renovated including surroundings, bad offer of extra food, the pool was open just till 20, bar at the pool

noisy noisy noisy. very loud music from bar opposite untill 01.30. omg!!!

good breakfast

superb breakfast, right in front of the beach, easy access to sintra by car or tram.

great place, nice rooms, nice personal. very good breakfast.

very good location near praia de maca. good wifi.

breakfast and breakfast

the staff, location, breakfast and comfort.

) the staff was very friendly to us, while wifi was good as

the breakfast that was included and good meals and coffee were available from the kitchen

the male receptionist was not pleasant at all, strong smell of smoke and alcohol coming from the bar alongside

advertises laundry service on tripadvisor, but when we asked for it, we were told it wasn t available at the

the room was very clean and tidy. good ar condition. staff in the kitchen are lovely.

smell from kitchen of restaurant near the hotel.

very good breakfast also, the coffee was better then in may 4 stars

cleaning breakfast

wifi was fine

the offer of a laundry service didn t work for us as we needed the clothes on morning in particular but it

we would have loved a laundry rack and maybe a dresser in the room

were lumpy it would be good to have airers/pegs on balcony to save laundry blowing off the balcony

there also is no info about room service, laundry service, restaurants, etc

reception, beautiful view and room, perfect breakfast and parking

gym could be open later

the gym is outside.

bar available and restaurant

89 euros inc breakfast and shuttle

clean, modern, great service, great breakfast and free shuttle to the airport

toilet spotless, beds are comfortable, the room has air conditioning, wifi works perfectly, windows are the

go there in person and they brought up only two bath towels because there was a problem with the laundry machine

laundry is picked up only on certain days

the laundry is picked up only every second day.

terrible wifi almost non existent in our room.

great staff, good room, food was good, spa area was clean, kids play area is a godsend

it was clean, wifi connection was good, the staff very friendly and breakfast was superb.

however, the breakfast was very good

good breakfast included in the stay. close to the airport and has a shuttle.

great breakfast and very comfortable room and good shuttle service

parking and closeness to airport. great breakfast buffet

no modern hair dryer, no iron or board. they do have laundry service.

never been to a 4 star hotel that couldn't turn around a modest laundry service in 12 hours, let alone 48

were not warned about the price of laundry, there were no price list in the room so we had quite a shock when

breakfast was top notch. staff was friendly and room was very elegant

renting a car would resolve that problem and parking is readily available

was dirty, toilet had tiles hanging off , toilet door lock broken, beds not done over 2days no laundry changed

arrogant staff who can't explain why the hotel doesn't have a laundry room, they just say that we don't have

they said they have laundry and dryer with additional charge

i think you should put wifi code in the room and also instructions on how to phone reception.

says that they have room service and a bar with a menu and when i arrived they told me there’s no food available

fantastic facilities for adults (michelin star restaurants, gym, spa) and kids (in-/outdoor play areas, pool)

i had my 2 kids, aged 5 and 8 and there was so much for them, from outdoor playground, obstacle courses, to

loved the pool area and the fact that the kids club is near the pool where you can leave your kids with the

for the easter holliday hotel organized for kids the bouncing castle, table and floor football, animator lion

an amazing resort in the middle of a green park. great for golf lovers, spa and pool.

laundry service is not working

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

while it had a gym it was lacking a sauna/steam room

excellent breakfast choices and a fantastic supportive front desk staff who extended my check out by 2 hours

to wifi is a bit unorthodox as the request on the log-in pages does not correspond to the actual

our only complaint is that they won't let us stay in one room - two beds (family of four, kids 10 and 8)

tired to go out to eat and were happy they had a buffet dinner available for 24 euros and a free breakfast

the restaurant and bar of the latter, right next door, are also excellent

the bar was still open you could get a snack

apartment, they could end up with strangers in the adjacent bedroom and the living room and kitchen is a common

the kitchen needed a few things like towels for drying dishes and an oven.

as mentioned in the description it has a shared kitchen but we were unaware we had a shared apartment

pool, staff and room

nice swimming pool, good beds and equipped shared kitchen

there was plenty or parking space

breakfast was good staff very helpful and friendly

location, poor accessibility with sliperry ramps, unloading luggage in the rain is a torment, no room

property with all modern amenities, good service by ali & asif , good wifi ,free parking

very comfortable room, good temperature control. good breakfast.

also: we were charged laundry by mistake and had to get a refund

though they did not speak english very well for most of them the beds are very comfortable the gym is ok but

the room was very nice, didn’t have breakfast and didn’t use the pool

room service meals were generous portions,fresh and tasty even for kids

bathroom is just a bit weird. the pool seemed to be closed in december.

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

swimming pool is amazing and the rooms are

you have to wear swimming hats in the swimming pool.

i also loved the spa facilities

the silence requested in the pool its impossible, its difficult to be quite with a kid.

no supply of iron board and limited laundry time slots

they force you to use their very expensive laundry

have to go thru expensive laundry to iron a

they just mentioned that they provide laundry service

they don't have any iron for the clients, and instead they offer a laundry service which is very expensive and

secondly, i left my laundry in the bag in front of the hotel door with the laundry document properly filled up

the girl bringing back laundry noticed that my robe was too small

especially sofia at the breakfast reception, always with a big smile to start your day with

nice bar area and fantastic food in the restaurant

wonderful room and the breakfast was great

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

wifi works well after registration

location is excellent to walk downtown, easy access parking, and the rooftop bar was nice

the receptionist was so nice and went out her way to give us an early check in because our flight was very

laundry was expensive

helpful staff. great whatsapp concierge. nice room. great gym!

very few vegetarian options regarding room service.

room, spacious bathroom, good wifi, comfortable bed

the breakfast was rich

gym was closed

heater not working in the room. one of the front/kitchen staff is not friendly.

an insane amount for one day taking on account that the hotel don’t have facilities such as gym, pool

the hotel wifi was unsecured, which i couldn't believe

for early flight so no breakfast

the hotel has laundry services that you can pay to have your clothes ironed

the fact that in the swimming pool there was no one to help you

i used the gym and the swimming pool which were very convenient and enjoyable

to the metro (but a bit far from the city centre), large room and bathroom, wifi working fine

coffee shop never opened , unable to get a cup of coffee, no room service

charges for laundry were unbelievable - we were charged $100 for 4 days worth of clothing for 2 adults

i’m used to unscented laundry soap

hotel attracts many families with kids, so this could be a major problem, if you want to have a quiet hotel and

we weren’t a huge fan of the coffee at breakfast but everything else was excellent!

only minor criticism is that there were a few pet hairs on the carpet (they stuck to my socks)

we had a very noisy room with a baby (we assume the laundry facility was next to our room).

i was with my two kids and they where comfortable in their beds, the room was comfy with good temperature

room service was really fast and the food was very good too

clean, comfortable, great breakfast, awesome location…reception gave goody bags to the kids when checked-in,

i missed fun stuff for kids

no self service laundry close by, only paid laundry by hotel

wish we would have been warned about the expensive laundry service.

- fast housekeeping services (inc laundry) - underground

breakfast is generous, with a wide variety of delicious options, and the staff are always warm,

an hour to an hour and a half until our room was ready as they were experiencing a huge amount of late check

breakfast was tasty, service stuff was nice and pleasant

lots of parking, breakfast ok

excellent value for money, lovely breakfast and helpful staff. will be back.

great staff and great breakfast in a terrace by the pool

grass with goalpost and a trampoline to keep kids busy

more veggies for breakfast :) they did not have any irons - so we had to use staff laundry room

great breakfast and laundry service staff were very helpful.

really impressed room service was excellent wifi was excellent room was spotlessly clean and beautiful

wifi signal is decent too

we ate in the hotel bar several times and the food was very good

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

great wifi and room service

the rooftop bar looked so interesting

room service but arrived after a long wait and food was not warm

good gym, but there could have been more free weights. great location.

i wish they had a restaurant open all the time or a larger menu offer for the room service

excellent and quick bar service

wifi was poor with frequent disconnections

the outside laundry company who fail to follow instructions

to ask 3 times for laundry service because they forgot it, towels and bathrobe were bad because they had a lot

if not in the city, it still had plenty of facilities close by like shopping mall, restaurant, laundry etc

a small spa was nevertheless comfy

roof terrace with infinity pool, nice compact gym area with great sauna and steam