beautiful nature, amazing pool view from the room

breakfast was good staff very helpful and friendly

the wifi didn't work. i use my own 4g network.

it's a private property with free private parking inside gates

the breakfast was amazing, and the serving staff was attentive

common kitchen is useful with the kids to bring snacks and drinks

my kids loved running around the property

location beautiful, serene and comfortable. very clean and great for kids

15m drive from lisbon to stay in a lovely country villa with amazing staff, comfort and with a pool for the

breakfast, wide outdoor place, a pool, the gate can be opened and closed using a pin so you can go

no modern hair dryer, no iron or board. they do have laundry service.

were not warned about the price of laundry, there were no price list in the room so we had quite a shock when

never been to a 4 star hotel that couldn't turn around a modest laundry service in 12 hours, let alone 48

shower area will do with a bit of upgrade. breakfast can be improved

very nice easy parking quilt a bit thick

no coffee/water in the room no ironing, they offer paid laundry service everything in the hotel is 20 years

when i asked iron, i was told to use laundry service (fee)

really tasty breakfast with lots of choice, everything was fresh and restocked regularly

hotel with swimming pool and gym facilities

room we were offered was not wi-fi signal at all, second room we were offered - mini bar was not working, because

pool was cold +17+18 c, but temperature outside was +30+35 c

hotel is hotel is located in a windy area - using the swimming pool made no sense unless we wore jackets

no kids options re food, adult size portions went to waste

no room service menu, although room service was supposedly limited to the very limited bar options

tea and coffee available in the room breakfast is really nice and so are the

the laundry at the hotel is extremely expensive

- no vegetables, no hot dishes (sausages, eggs etc) just ham and cheese and pancakes for kids + sweets

fan in bathroom could be a little more powerful the bar could be mannered with better staff, poor staffing a

i was happy to have breakfast included

didn't see chair for kids at breakfast time

excellent room service and laundry facilities

options for the shuttle and airport transport, 30-40min drive and hotel only offers a backlogged pre-booked

personal, 55 inches tv with more than 200 channels, tasty breakfasts and free of charge car parking

incredible—helping us figure out where to park (we drove and really appreciated the free garage parking) both

breakfast and dinner were excellent

states on the papers that there is a laundry bag in the rooms to get your cloths clean but we did not see any

the pool is small; suitable for no more than two adults with two little kids

free parking

parking fee. i mean why they charge 7.50 from customers while they stay at thr hotel..

a kitchenette with no sink

the laundry machine in the room was unexpected and so great to have

i had a lot of laundry to do and could make simple meals

access to my room was blocked by the staff and upon enquiring i was told that laundry bill is outstanding

convenience store in the hotel where you could buy things such as water, milk, juice, cereal, laundry detergent

although we didn t stay long enough to do laundry, it s nice to have the option

toilet spotless, beds are comfortable, the room has air conditioning, wifi works perfectly, windows are the

wifi was fine

advertises laundry service on tripadvisor, but when we asked for it, we were told it wasn t available at the

smell from kitchen of restaurant near the hotel.

room was very nice with a balcony and a tiny kitchen

the room was very clean and tidy. good ar condition. staff in the kitchen are lovely.

we parked in the property and had a great breakfast and again, super friendly staff in the morning

so to iron a shirt (after business traveling) one has to use their paid laundry

the breakfast was amazing

small gym with only one treadmill, that was out of order 4

pool, rooms, service & location.

it is ok, just something to consider when having many kids or carrying multiple things

the breakfast that was included and good meals and coffee were available from the kitchen

breakfast and breakfast

facility with centre, train and park for kids play

facility with centre, train and park for kids play

the male receptionist was not pleasant at all, strong smell of smoke and alcohol coming from the bar alongside

i wish there would be laundry room there.

all was amazing ud83dudcaf and breakfast ud83cudf5e ud83dude0b back there soon

wifi connection needs improvement, especially in speed.

very good breakfast clean room convenient parking

the bar man did not know how to serve

no in house laundry service provided

excellent burger bar restaurant on site

good compact gym decent enough for a workout

breakfast in the morning was excellent

music in the lounge bar would have been nice.

very close to supermarket, laundry, cafe and good restaurants

the rooms are spacious and the breakfast divine

the bar was lacking in atmosphere but it may have been because we visited out of season

breakfast choices acceptable

have ordered the romantic pack and for my surprise, the petals of the roses where a very cheap plastic petals

laundry available

parking in front of the room

oversight) but decent free breakfast buffet, spacious room with loft if you brought kids, private parking space

also, there is free parking right to your apartment door

the buffet breakfast was very good

strong reliable wifi and a quiet co-working space for digital nomads without annoying rock music

wifi is ok, and location is ok

terrace is wonderful but does lose wifi connectivity

buffet breakfast + decent wifi + clean + original pastéis de belém basically around the

sulper location, friendly staff, easy parking, top bedrooms views, great pool,….

the spa was amazing

spacious bedroom and bathroom

main bar was closed to guests twice during our 4 day stay for promotional events, once for pretty much

nice bar with river view, great food and drinks

breakfast was good and plenty

nice foyer and bar area

best breakfast in town, excellent location, great staff

hotel does not count on a private parking and nearby places are always occupied by cars - hotel wifi connection

conditioner was broken, and traveling with kids at this moment of the year (temperatures over 35ºc) without

however it wasn't exactly optimized for comfort - some products in the room (such as the laundry bag) needed to

ter a day with +35 was much appreciated), biscuits, complimentary glass of wine, great 24/7 gym, special dishes

fabulous hotel with great breakfast and excellent staff.

kind & supportive staff; very delicious breakfast (nice concept with buffet but also additional ordering at the

highly responsive to personalizing a full breakfast , even room service was above average with my vegetable pur

beds were too firm for my liking. no laundry or microwave.

for sustainability, less laundry would be good

no microwave or self laundry facilities

get onto the guest wifi in my bedroom but reception staff got me onto their meeting room network and my bedroom

to use the gym (which is in spa area) you have to pay additionally.

a little miscommunication on where to park so we ended up with a parking ticket.

the wifi does not work in the room and you need to be in corridors to get it

nice place, clean, good breakfast and smiling face staff.

the rooms didn t have fridges or a kettle but the staff at reception and the bar helped to store food and to

poor wifi on the property

pants were missing from the laundry

helpful we were freezing all 5 night of our stay until morning i was using hair dryer to make my kids warm in

the room service could not be ordered via the smart tv, which was a bit odd

i loved the breakfast with a mix of international and some portuguese food

the breakfast, room service and bar were also very good

the wifi was fab and i couldn’t hear anyone else from my room

website booking should have made it clear that an additional amount of €15 per pet would be added to the bill

the bar onsite and restaurant are fantastic and very nicely decorated

breakfast was fine a good selection

needed a pet friendly hotel with our 2 small dogs and an internet search revealed that they do accommodate

laundry is picked up only on certain days

the laundry is picked up only every second day.

go there in person and they brought up only two bath towels because there was a problem with the laundry machine

great staff, good room, food was good, spa area was clean, kids play area is a godsend

booked because it was pet friendly but it wasn’t - dogs are not allowed in the main hotel

was perfect - the suite was spacious, comfortable, and super clean, we enjoyed the garden with pool and the

view is stunning, great sunset-watching location and there are horses on the premises (great for kids)

plenty of space by the pool to relax and enjoy the sun and the view

wonderful view, nice breakfast, convenient parking

ooh and swimming pool is nice with its lovely view

stay, i made repeated requests—four times in total—for additional coffee capsules and laundry service

spa and swimming pool for a fee...

traveling with 2 kids there are specific things we look for when selecting a property to stay in, one would be

so clean and large rooms. lovely bar area.

there is a pool but not open for families with children under age 16.

think that there is room for improvement with the breakfast

felt quite tranquil and you got to watch planes flying into lisbon as you chilled by the roof top pool

the rooftop swimming pool provides welcome relief on a sunny day

the food is delicious, breakfast, snacks and evening meals are all memorable

the rooftop pool was amazing, the rooms were spotless and beautifully designed, the restaurant was excellent,

we ordered breakfast in the bedroom and got room service for all the meals

the breakfast offered a wide variety of delicious options, and i highly recommend visiting the same

the rooms are large and comfortable. there is free parking.

location, pool, parking

the pool was quite small but nice and clean

things such as squeezed oranges - but overall quite good staff super kind and collaborative good laundry service

i arrived late in the evening and was told that i couldn't get shirts pressed for meetings by the laundry service

at the bar was very slow i

the restaurant, room service, and bar were convenient and tasty

was good pool was warm room was clean wifi was everywhere car parking in basement was

i had a laundry service in the hotel. and my clothes things were torn and damaged.

breakfast reminds me of school. bread with cheese and ham and no real coffee.

the facility caters for local kids with special needs or are disadvantaged

property grounds plenty of space for the kids to run around and play

mold, sometimes bit noisy from kids

no self service laundry close by, only paid laundry by hotel

wish we would have been warned about the expensive laundry service.

- fast housekeeping services (inc laundry) - underground

beautiful outside bar

room service was so good

laundry service works only before 9am, and you will get your staff next day

i loved the room service of breakfast for free it’s an amazing option

second time in the hotel and always been good, pool is amazing and clean. love that it’s quiet

staff was not at the level off 4 stars hotel and room service orders was very poor

are super helpful; the pool facility is great, i was allowed to use it after checking out, whilst waiting for

also: we were charged laundry by mistake and had to get a refund

my pet had all the home comforts

staff member in tapas bar very friendly. clean. good pool.

amazing breakfast

gym is small but works well

1. no safe in the room. 2. laundry service should be always available and instant.

only only only thing that i would change is the fragrance of their laundry detergent for towels

i requested a real glass from both reception and the bar and was refused and told it was against policy

unsecured wifi, no hot entrees at breakfast, no pool.

the breakfast is very good

most expensive laundry service of my life

laundry services charged per article of clothing.

there is a grocery store just around the corner, a do-it-yourself-laundrymat even closer if you're staying for

enough space, good wifi, good breakfasts

should explain the facilities they have to guests instead of waiting for guest to ask about gym, pool and cost

the breakfast was delicious with a great variety of options to start the day

very nice full breakfast

hotel staff tried their best to fulfil our request for early check in and eventually gave us a room at abt 12:

very nice hotel. my kids loved and we would love to stay therw again

great location and wonderful for families with kids!

good buffet breakfast with fresh and varied options

excellent staff, varied breakfast with hot options, and good transport connections

staff, moderately clean rooms, very safe location, outdoor was locked all times and a decent wifi

the breakfast was tasty and well organized, the wi-fi was fast, and the room was very comfortable

breakfast could have been improved

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

the room didn't have iron i found that so annoying and the laundry service was very expensive.

wifi in room 1007 doesn't work at all. problems for the rooms in the corner of the hotel

there were no in-room amenities for making coffee or tea, so i had to rely on room service, which delivered a

than room service, no way to get just a cup of coffee or tea in the morning

laundry service is quite pricey.

directions and signage poor, needs detailed map info plus mapping of local restaurants, coin laundry (found to

laundry too expensive by far

the pool and gym are a great bonus, even if the gym is a little small

hotel style is fency vintage, the spa is real special and fun. team are kind and helpful.

to ask 3 times for a flashing lightbulb to be changed (a defect that was never remedied) and my laundry was left

certain basic things like an iron, we had to wait a whole day for an iron because house keeping/laundry is not

i travel a lot and stay in different hotels, but carolina and anny really raised the bar of my expectations

breakfast was great

the scrambled eggs at breakfast were watery - would be helpful if they were cooked longer

laundry was expensive

wifi connection is not good.

helpful staff. great whatsapp concierge. nice room. great gym!

the wifi worked very well with no glitches

gym was adequate with the dumbbells; however, only the treadmills and rowing machine worked

room service was fast and fabulous

gym was a little lacking

hotel, the property, the bar and restaurant along with its fabulous staff are simply amazing

the grounds and pool were fantastic

an amazing array at the breakfast buffet and delicious food in the bar

the laundry service

so much wasted laundry and time required to change the

bar area just on the limit of it's capacity regarding guests/visitors, parking area occupied by laundry and

felt like ibiza, with groups of kids drinking alcohol and being loud inside the pool

the reason why we chose the hotel was the amazing rooftop pool but the hospitality of the hotel crew was superbe

laundry is

i sent one pair of pants to the laundry and struggled to find out when it would be ready

breakfast excellent plenty of variety lots of choices of dishes staff was very friendly made me

flexible on early check in and late check out

1- spacious room 2- nice lobby 3- good breakfast 4- thanks a lot for the early check in

some reason they charged me 25 euros for the mini bar despite me not using it

we enjoyed breakfast, great soalhiero wine, cheese, and a homey stylish ambiance

loved the access to the gym which was huge and a great perk

breakfast was great

excellent from front desk to kitchen to room service

the breakfast buffet is always fully stocked and well presented

great breakfast, location and room!

was spacious always super clean - even the gym breakfast was tasty super comfy bed good

the quality and variety of food for breakfast is great

was spacious always super clean - even the gym breakfast was tasty super comfy bed good

location, all the staff are highly profesional, the room is cleaned every day, the laundry is impeccable, overall

the rooms are very clean, the breakfast was nice, and the location is quiet — about a 15-minute walk from

most tourist attractions awesome staff, very helpful clean room with a great park view bona that breakfast was

had problem with wifi both on my iphone and laptop

excellent wifi connection

great location, cool vibe in the bar and spacious, luxurious rooms with comfortable bed.

the most beautiful hotel à la carte breakfast i've ever had, i could come back in a heartbeat

breakfast, served in a stunning bar area or garden, was wonderful

when the kiosks were operational and the hotel is in walking distance to fab brunch spots, wine bar etc

the bar decor and colors are very sharp and the ode to vintage james bond was fun

it was clean and the beds were ok/good. kids were quite happy with the wifi!

good breakfast

good breakfast.

very clean and comfortable. nice breakfast and friendly staff

free parking

wish the laundry prices were affordable

the door several times while we are in the room asking for housekeeping or if we have items for laundry

excellent service at the reception bar and valet service

we arrived early, so i had emailed them for an early check in a few days in advance and they said they will

no free wifi if you're not an ig member

view’ guys please don’t name it terrace view’’ if all you see concrete walls with hunging laundry

in the states you have at least 7 -8 laundry soaps and cleaning products that are

rooms are fine, but if you are unlucky to have the room next to the kitchen be sure your wake up time is 7:30am

is provided delonghi coffee machine, as well as tea and cakes is served thru out the day at the kitchen

there wasn't a consistent wifi signal.

concierge, reception, restaurants, to housekeeping, laundry, we really had been in touch with great and helpful

staff, food, bar, breakfast, spa facilities

the best equipped gym in any 5 star hotel that we’ve stayed at with a rooftop running track, offering wonderful

very beautiful indoor pool

prices were extortionate. 120 eur for a small cooked breakfast wasn’t great value for money

also laundry handled under room and was very loud at 4:00 am

space - serene garden setting for breakfast and beautiful upstairs terrace with view of estuary

very good wifi, used it for work a couple of times

but there are plenty of places to sip and drink from the honesty bar and enjoy views over the river

the breakfast is simply amazing, 7

was close to the metro and other conveniences like laundry, a place to watch f1, and other such

only one hair dryer for the entire hotel that had to be picked from reception, there was no hotel laundry/dry

no laundry facilities,no kettle in the room,no coffee and tea with

no laundry service and the hotel did not have an iron

there are many cafes, restaurants, living services (eg pharmacy, grocery store, laundry, etc)

there are many services (restaurants, laundry, pharmacy, atm, barber, groceries) and public transport (bus,

the room was quiet, bed confortable and wifi was fast

amazing wifi

the hotel is clean, and include breakfast with the stay

good location. good breakfast. very helpfull reception staff.

the manager informed us that it must have been a mistake and they send it to the laundry facility and as soon

laundry service was a bit troublesome

bit confusing laundry service (seems it's not done on site, so took a bit of time) and some parts could use

clean. indoor and outdoor pool. the gym was fully equipped. exceptional

very nice pool, next time we would try golf game and the gym, we stayed only one night this time

room service was closed before the time; mini bar was empty; toilet paper was poor; toilet

the wifi was not working in room 201. a real disappointment.

wouldn’t be great with kids and prams etc

com listing says, the hotel’s restaurant is permanently closed so there is no room service available

breakfast was absolutely delicious with a huge choice

wifi was good, but did have lower signal in the room

breakfast was excellent

hotel, nice accommodations, excellent breakfast and very helpful/pleasant staff

perhaps they hire kids from unprivileged backgrounds but they didn't seem happy to be there

and same management runs the hamburger snack bar and a couple of other restaurants near the market (direction

the staff was lovely and the included breakfast was varied and quite filling

breakfast was included

my family enjoyed the breakfast

is an elevator but not from ground floor - not great if you are traveling with kids/heavy luggage

location, breakfast, cleanness

wifi was excellent - house keeping was excellent; room cleaned & daily fresh towels reception desk

wifi connection doesn’t work after midnight

wifi is not the best.

wifi very weak. ac not working

clean, comfortable with good tv and wifi

pool and spa were excellent ! bar staff very friendly

we were charged $7 per room service visit but wasn’t made aware of this x

room was very comfortable total separation between the kids room and the parents so it’s was very private and

of hotel was very good for the metro to go sightseeing added bonus was the outside swimming pool as well breakfast

well equipped gym, good size room, comfy beds, big shower& nice toiletries, super friendly and helpful staff

the bar tenders were great, especially the man who runs the bar at night

wine menu at the pool bar and the main bar didn t open until after seven in the evening so pre dinner drinks

good breakfast

wifi did not work well

i would advise not to take it, but go to nearby banyan tree spa coffee, where you can get really good coffee

one of the best options in lisbon high value for the price, very delicious breakfast, cleaned the room every

location near to museum near to metro near to shopping mall clean modern easy travel to airport room service

it did not disturb me, but if you're sensitive or traveling with kids you may consider

everything in the room and bathroom was brand new, the breakfast was rich and varied and we could rest the best

decent breakfast

we needed laundry service and even if they don't have that during the weekends the solved it for us the same

the breakfast was excellent with a wide variety of options and everything was fresh and delicious

- great location near principe real, plenty of things to do around - insane breakfast and amazing restaurant

breakfast is a 10, very varied food and great quality

good wifi, food is amazing for lunch (roof top) and dinner at the restaurant downstairs

bad wifi, water heating & water leakage in the lobby,

wifi was not reliable

they offered room service but could not do as only one person working they offered us a taxi to the venue of

bar was not open at any time of our stay

slow wifi

there is a laundry room with washing machines free for use, it would appeal visitors to have a longer stay

were very helpful when i arrived a lady from reception came out and took my suitcase to my room bar staff and

there was a bar in the hotel lobby where you could enjoy various drinks

excellent room service, the bathroom was spotless clean every day

decent wifi

missing usb socks in the rooms. laundry services delayed.

loved the soundproof rooms and the rooftop bar with the swimming pool (a welcome bonus in the 40 degrees heat

great shower in the room, good wifi, nice pool to cool of in after a long day walking in the city

great rooftop pool and bar with plenty of seating options

nice pool, friendly staff and excellent breakfast

some might see this as a negative, laundry was too expensive for me to use

there were a few restaurants in the area and a very nice laundrymat on the next block

the room was super clean, the breakfast buffet offered a great variety, and the staff are friendly and welcoming

other than that, really good cocktails at the bar and a proper room

cordially staff at the reception, as well as the bartender

my bed and pillows. staff gave efficient and very accommodating service. same day laundry.

the laundry service was very much appreciated

bar area wasn't great behind reception but sure you can walk outside and take a stroll to one

room service that never picked up phone. breakfast was the same for four days.

a bar to have a drink in at night, otherwise this hotel had all we needed for a weekend stay

only 2 things i can honestly think of are the breakfast coffee and the wifi signal

plenty of choice at breakfast

breakfast was good

rooms are lovely, i have stayed a few times now and find the breakfast delicious, staff friendly and the location

great location, full of character, staff are lovely and the breakfast was excellent

walk to the beach, very nice and friendly staff, self laundry right around the corner, 24hr

good wifi connection

took the private room, (107) with 2 adults and 2 kids

great location, wifi was really good. bed was comfy. shower was powerful.

value for money for a family of 4 with 2 teenage kids

laundry services are

also loved the spa and the breakfast was great

the gym is not great. recommend improvements. staff to suggest nicer restaurants in the area.

spa is amazing, beds are so comfy

it clashed with the music that s already played by the bar and i was disappointed that the staff didn t

the laundry service was on point

laundry service is prompt

example: in the night, while asking for laundry, looks like is he is doing a favour to answer

good, efficient laundry

in the breakfast / terrible quality beds / if you'd need a laundry - should be ready to get your stuff back

rude staff breakfast was pretty shabby, instant coffee etc no laundry

my wife gave expensive designer 6 t-shirts to the hotel laundry what was a fixed in a laundry list and only 5

laundry service is available and timely

no swimming pool. only small jacuzzi. - parking garage access very narrow.

has free wifi

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

to pay for services in advance, like laundry and car park

staff in the restaurant and bar is very friendly and accommodating

staff was lovely, breakfast was good, bed was very comfortable

i didn’t get to try any drinks at the bar but the food was amazing, overall i enjoyed my stay

parking mid-day was a challenge.

everything was perfect good location with free parking near the hotel

the location was very convenient to all the local castles0. free parking was much appreciated!

the caretaker was amazing and took care of my family so well, she always had a big smile for the kids and nothing

fully equipped kitchen

nothing really, it was very pleasant. the laundry service was very expensive!

shops, laundry and restaurants close by

awful hair in our bed before we had even slept in it and hair in the shower was told there was room service but

only thing for me was the wifi

the wifi speed was good too

super helpful with all kinds of requests (booking a taxi, laundry, preparing parasols,

no spa facilities. no laundry facilities. pool is freezing! the mateus bar

dirty dishes left on the floors outside rooms with laundry bags. this was throughout the day.

glass for drinking, they managed it the last day, the bathroom needs a curtain, laundry service is a lil bit

well organised: big number of towels, shampoo, gel, soap, tea, dryer, locker, welcome drinks, room service, etc