looked very new and very clean and easy to get to the airport, very nice breakfast

the shuttle bus service was spot on

fast checkin , airport shuttles both ways, good breakfast , clean rooms

the gym and work facilities are excellent and very well designed

shuttle was efficient and on

however, the breakfast was very good

24hr bar in the lobby

the room was clean great lighting'the bar in the lobby was nice beer was cold

it's relatively close to the airport, good breakfast, clean and modern room

there was nothing to tell me what the free wifi code was.

was dirty, toilet had tiles hanging off , toilet door lock broken, beds not done over 2days no laundry changed

arrogant staff who can't explain why the hotel doesn't have a laundry room, they just say that we don't have

they said they have laundry and dryer with additional charge

fast wifi ~150mbps

not given enough information about room service

i omly stayed for a day,should have stayed longer...next time i will bring the kids.

i omly stayed for a day,should have stayed longer...next time i will bring the kids.

to airport (had an early flight), comfortable bed, lots of space, connecting room with our kids, very

good free wifi

handy to the airport with easy, free shuttle transfer

there weren't enough towels to use in the swimming pool, and the excuse given was that the laundry person was

erratic wifi with periods of slow service

relaxed bar area and useful pool

breakfast buffet was mostly carbs. difficult for diabetic diet.

spotless, great room service new towels everyday

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

laundry service is not working

the breakfast was fresh and delicious

breakfast is very expensive, ate elsewhere.

they don't have any iron for the clients, and instead they offer a laundry service which is very expensive and

to iron your clothes you need to send them to their laundry service for a fee

réception staff were not particularly friendly no iron available, there is a (quite expensive) laundry and

no supply of iron board and limited laundry time slots

they force you to use their very expensive laundry

fantastic location. great proximity to.airport and aquarium and casino

an insane amount for one day taking on account that the hotel don’t have facilities such as gym, pool

it turned out to be the sound of repair work in the kitchen two floors below

no gym

breakfast was great

secondly, i left my laundry in the bag in front of the hotel door with the laundry document properly filled up

the girl bringing back laundry noticed that my robe was too small

we used all the services, from valet parking to spa to room service and restaurant and bar - all the staff was

wanterd an upper floor 1200€ precharge for potencial expenses for a family ,4 members 2 of them kids, in a

with your partner ,really romantic spa and the vue was amazing ,very luxurious breakfast and open bar was

i’m used to unscented laundry soap

charges for laundry were unbelievable - we were charged $100 for 4 days worth of clothing for 2 adults

the room service food was of a good standard

location was good for aquarium, casino and shopping access

room service did a great job maintaining well the room

we had a very noisy room with a baby (we assume the laundry facility was next to our room).

the pool/spa area wasn’t too inviting but we didn’t care.

good wifi, room and overall style

to a train station, close to many restaurants and supermarkets and a vast area to go with your kids

there is also a aquarium if you have kids

more veggies for breakfast :) they did not have any irons - so we had to use staff laundry room

great breakfast and laundry service staff were very helpful.

really impressed room service was excellent wifi was excellent room was spotlessly clean and beautiful

don't miss the aquarium right nearby - easy to spend at least two hours or more - great fun for kids and adults

breakfast really good, kids loved making their own pancakes ud83dude04

if not in the city, it still had plenty of facilities close by like shopping mall, restaurant, laundry etc

to ask 3 times for laundry service because they forgot it, towels and bathrobe were bad because they had a lot

the outside laundry company who fail to follow instructions

thing i could complain about was the wifi did not reach our room

the gym on top floor included sauna and steam room which i never saw in a hotel before

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

- very nice rooms - excellent breakfast buffet - superb spa area

would have liked to have been able to purchase a real cocktail at the bar rather than only having the option of

comfortability and also great room service with mostly nice staff

wifi is very poor

laundry service is a joke

always consistent so far: amazing staff: everyone (from people in the reception, to people in the breakfast area

end of corridor (incidentally with a beautiful view of the river and bridge), unfortunately the wifi quality

so very secure rooms have good wifi (open) and secure safes that fit a large laptop+ other stuff

no tea/coffee in the room or hotel apart from a breakfast

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

first of all, i have to say this is truly pet friendly — and not just for dogs

room service - food was not hot. deliverer wasn’t friendly.

a four-star hotel should include in the price, namely the safe, the breakfast and a good quality wifi

the hotel has laundry services that you can pay to have your clothes ironed

cold water ud83dudca6 at the jacuzzi & swimming pool .. some noise from the outside

comfy bed, comfortable environment and very nice shower. pool was great along with gym.

the bar was dead no atmosphere at all

is no room service, and only a coffee shop (other than the restaurant used for breakfast)

also: we were charged laundry by mistake and had to get a refund

bad room no air, bad smell dirty dusty, breakfast empty trays liquidy eggs, burned rubbery bacon kids left on

room service meals were generous portions,fresh and tasty even for kids

the reception staff the room service the restaurants and the facilities are all clean and comfortable

very disappointed with the wifi , slow and chargarble in room

plenty of establishments nearby for your needs, including supermarkets, self-service laundry, restaurants, and

not possible to borrow iron, only chargeable laundry service, poor breakfast

the gym was available 24/7 which was perfect, great location to the city centre.

sparkling clean, great staff and the breakfast buffet very good.

the room was very large and well-equipped: king bed, tv, wifi, mini-refrigerator, large bathroom, closet and

10th floor is a little mustier, and perhaps shared space with laundry facilities

the hotel could provide kettle in the room as i missed that which other hotels have and as well laundry

wifi was also good

close to airport very big room separate single beds for kids with very good memory foam mattresses gorgeous

room was big enough for family, good location, suitable for family with kids, good breakfast!

laundry was expensive

room service is a disaster.

room, spacious bathroom, good wifi, comfortable bed

it was clean & comfortable. staff was very friendly and great service at the bar restaurant.

loved the bath and the wifi was decent

breakfast excellent, staff great

covid pandemic caused the room service to function only until the early afternoon and bar to be close

covid pandemic caused the room service to function only until the early afternoon and bar to be close

nothing really,the hotel’s bar could be bigger but overall it was a nice stay.

great bar service and good quality food

laundry

one is requested to send clothes in to the laundry for ironing

the laundry service was very good and cheap

tiny room, uncomfortable bed, no room service all for a pretty high price.

bar not great they didn’t have a great selection of drinks

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

on monday 16 sept i rang room service at midday to be told that they were on a lunch break and to call back

the room service was great to say the least i really enjoyed everything from this place, i just got sad

forcing guests to use laundry service just for ironing is not pleasant at all

strange part is if we gave something in laundry then we need to go to reception for picking it

laundry of

the laundry service was expensive for what we had better off going to a laundry matt near by

could of had a bar by the pool

laundry service was very efficient

were still cleaning the neighboring bedrooms when we checked in so it was like walking into a laundry

the laundry and towels were new and clean. the room was clean.

lots of restaurants close by, as well as laundry and convenience stores

wifi was working well

the neighborhood had a grocery store, pharmacy, coin laundry all in the block

noisy in the day times and also we could hear the laundry machine in use at night time

the room was closed to the laundry or something that was always to much noise

steps from metro, close to grocery, laundry,restaurants

supermarket, bank branches (atm), fresh produce shop and laundry next to the hotel

works in the lobby area. these should be done in the low season. gym not functional.

breakfast was very good...loved the cakes. kids enjoyed playing the piano.

the hotel is clean and comfortable. room service is very good, specially the breakfast.

the in room service

cheap 4euro for one adult and kids ate for free

we arrived very late for our one night stay and the hotel offered a late check out the next day

location but that was a given . good wifi and breakfast .

parking included was a bonus.

would have been nice to have the bar as it was last year

wifi speed could be improved

i'm from the hotel business also and know that sometimes housekeeping staff smokes near the laundry and bed

there isn’t a restaurant in the hotel to have diner at. there is only room service.

room service

sluggish wifi, soundproofing is not perfect, neighbours can be well heard.

not order room service, the food was horrible (especially the hamburger), it’s expensive and there’s no

a t-shirt mildly damaged in the laundry process was fussed over and made right with a complimentary bottle of

could have used more hooks and bars in the bathroom to hang towels, clothes and our laundry that we had handwashed

laundry service was a bit costly

kids acces to the pool

the room service was always spot on, excellent drinks, cocktails and food a minimum requirement

perfect except the laundry it’s too match

pool area great my husband went there to smoke in the mornings and nice bloke at the bar there for a chat

the gym is open 24h - brilliant

the rooms were basic, and the top pool was a kids attraction

didn’t like the charge for room service

there is a plaza just few shops away and has a supermarket, hairdresser, laundry and some juice/coffee shops

we used the laundry service, we are very pleased with it

close proximity to metro, laundry and supermarkets

they didn't explain how the laundry service works

our biggest thanks to ms mara (she works at the laundry room) and the housekeeping team, they all had a big

no self service laundry close by, only paid laundry by hotel

wish we would have been warned about the expensive laundry service.

- fast housekeeping services (inc laundry) - underground

swimming pool was an irregular shape which made swimming lengths difficult, plus too many children in the

last return shuttle from centre a bit too early (6pm) but metro is convenient or uber also is

we requested, from hot water for coffe to electricity adapter, they do everything here- laundry as well, i will

-wifi was exelent

no view to the outside simplistic wifi never worked overpriced

comfortable clean room, friendly staff, free wifi and a decent breakfast

room was clean and bed and pillows were comfortable and wifi worked well and it was centrally located

the city location is good, the hotel room view was to the roof of the first floor and to the laundry room

and because i stayed few days , there’s no towels from the laundry room

the breakfast room is humongous

it's unassuming, wifi was good, food was satisfactory, nothing special, but good nonetheless

this hotel was really nice, air con. and wifi works perfect :-)

the room didn't have iron i found that so annoying and the laundry service was very expensive.

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

room service every day

arrived late from a delayed flight and the staff was very welcoming

facilities (we were told these were only available in premium rooms, although there was a mini bar which is

stuff,helped me with laundry quickly even if it was after 5pm

iron not available in room although hotel has paid laundry facility

the family room was large and had two separate beds for kids

it's not appropriate and safe that kids or old people stay apart from family in different floors

wifi works fine throughout the hotel

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

to pay for services in advance, like laundry and car park

i think the bar section by the roof terrace should be open the same hours as the roof terrace

very good and for free wifi connection

not a big problem, though, because we used wifi to view our home tv channels

laundry service works only before 9am, and you will get your staff next day

rooftop pool room service

the staff was amazing, from checking in and at the bar very friendly.

their wifi network was an open one

good breakfast, nice pool area and clean hotel

nice hotel with many services (room service, mini-bar, shuttles, etc

breakfast, nice garage (somehow tricky to get out), nice room and very good sound insulation

it's very difficult to get out of the underground parking. the wifi is slow

we also got a voucher for a free dinner and a glass of wine from the bar area

room was clean and wifi worked well

there is a grocery store just around the corner, a do-it-yourself-laundrymat even closer if you're staying for

laundry services charged per article of clothing.

most expensive laundry service of my life

staff, and first proper breakfast offered from all the hotels

the breakfast was wonderful as well as the atmosphere it was served in

the only things i would add are vending for drinks and snacks and laundry for the guests to use

a small refrigerator in the rooms would be great and a self service laundry would be amazing.

size, bed is very comfort, bathroom is renovated and the breakfast is pretty good

stations), good size of the room, comfortable bed, big towels, very clean room, quiet room, good wifi connection

from the front office to the kitchen staff and housekeepers

only only only thing that i would change is the fragrance of their laundry detergent for towels

1. no safe in the room. 2. laundry service should be always available and instant.

the wifi was not so good.

my kids were always excited to come back each day and see that the room had been cleaned and the bed

the bar restaurant had good pizza and inexpensive wine

the airport and to the city within walking distance you can find coffee shops, restaurants, self laundry and

please have a laundry service. i had to wash my clothes in the shower booth.

even my cellphone (iphone 12) couldn't get the wifi signal

and its 24hours room service food

noise from the roof terrace bar which was directly above us, but this wasn’t too late at night

staff at reception, the privacy, close to public transportation and restaurants and markets, laundry,

cleaned every day, fresh towels daily, cleaned up after our toddler made a mess, even did her laundry for free

laundry

we did the laundry service and it was great.

room, comfy beds, helpful staff, delicious breakfast

hotel is well prepared to receive families with kids

the service was fantastic, from check in to the bar & restaurant. great location .

loved the entertainment for the kids

wifi in the room very, very poor

we had a late flight home and the hotel let us store our luggage and use the pool facilities until we were

there is a living room for guests and a laundry available

i have no idea, i have not used the restaurant! the services are good, laundry is fantastic!

good location 24 check in great value good european breakfast has laundry

when i requested an iron, the laundry staff came and picked up my clothes to press it themselves

the laundry service was not available in the afternoon

and if you take room service they charge you 5 euro per service

there is a cute bar downstairs with a friendly bartender

also the bar tender where i went for dinner at their restaurant

wifi is not so good when on 7th floor.

the room was clean and tidy(timber flooring could do with a bit of tlc-was worn in places), mini bar was well

laundry service was expensive

rooftop pool was great with supplied towels

roof terrace and pool is lovely

there is a lovely rooftop pool that we were allowed to use even after check out

pool is smaller in real life than it looks

nothing really, it was very pleasant. the laundry service was very expensive!

shops, laundry and restaurants close by

if you want a hotel with a bar selling alcohol, this isn’t for you.

front desk and room service female attendant were uncomfortably nosy and unkind, respectively

was great to have the kettle and tea / coffee in the room as well as the bar fridge

there were a few restaurants in the area and a very nice laundrymat on the next block

some might see this as a negative, laundry was too expensive for me to use

great location, spotless clean, very modern, great continental breakfast, lovely little bar that was a surprise

loved everything, from breakfast to facilities.

helped me make the call from the reception and did not charge me for the attempted calls :-) room service - is

laundry service is prompt

the laundry service was on point

example: in the night, while asking for laundry, looks like is he is doing a favour to answer

in the breakfast / terrible quality beds / if you'd need a laundry - should be ready to get your stuff back

good, efficient laundry

there is a laundry room with washing machines free for use, it would appeal visitors to have a longer stay

the breakfast buffet was the best i've ever had, even compared to 5 star hotels

beds were very comfortable. lobby bar and bartender were great!

room service very helpfull

hotel, beautiful room with daily room service and bottled water

the bar area was also very small

they could serve a better breakfast.

to stay in this hotel because of its location, nice and well equipped bedrooms, great buffet breakfast and

wifi was slow few time for few sec, then back again to normal.

breakfast was ok, staff excellent

also there was a self service laundry nearby

166 euro for laundry that cost 60 euro, they left the laundry receipt on by mistake

great spa and gym area and nice vibe in the lobby area and bar

very nice service, supportive personal, good food, free wifi and water, 24h spa, clean and cozy.

rooms staff breakfast ⭐️⭐️⭐️⭐️

perfect wifi

clean , helpful staff , great breakfast choice , good gym with new machines .

to have a rooftop zone with a cocktail bar or similar could help the clients to live the hotel too and not using

rest rooms on the bar area have some kind of opaque glass, that give's some privacy but is not my favorite for

great breakfast with a lot of choices, awesome staff

we also had a delay with the laundry service and had to ask about our clothes multiple times, always faced with

walking distance to the mall, many restaurants and cafe as well as laundry shop

pools were lovely, with a bar on the rooftoop pool and steam/sauna in the inside pool

slow service (taking dirty plates away), unreliable room service (e

*the bar staff: excellent service* although we didn't have a chance to enjoy a drink at the bar, the

to collect garbage at around 12pm - combine this info with the one from the previous point • laundry service

me waiting for 1 hour to than tell me they cannot lend me an iron, i must send clothes to the laundry (that off

very clean. organized. delicious breakfast. excellent room service

wifi was always available and worked well

the wifi was not very good and wold be nice to have a kettle for tea/coffee on a 4 stars hotel

the cost of laundry services was higher than anticipated.

warning to future customers, do not use laundry services on this hotel, i sent 4 polo shirt, 4 tee shirts, 4

problem with wifi on second day.

bar staff friendly and made excellent cocktails

excellent hotel with very helpful reception/bar staff and very good daily room cleaning

laundry service for a charge

the rooftop bar and pool area was a nice place for a relaxing drink before heading out into the city

and baby cot was ready as requested and they even prepared a small baby box with a little toy, kids shower gel

no wifi in room; not real coffee; having to pay for the key of the safe box

room is comfortable and large, the bed was comfy and good wifi

my wife gave expensive designer 6 t-shirts to the hotel laundry what was a fixed in a laundry list and only 5

rude staff breakfast was pretty shabby, instant coffee etc no laundry

laundry service is available and timely

thought the food in the wine bar was very good

the staff is nice to kids

plase, nice room, esay to any transport, great location, groceries store very close, laundry close

hotel provides very slow cleaning service, however there is a self laundry services 2 minutes from the hotel

breakfast was excellent

from the front desk to the bar and breakfast we were always greeted and treated with kindness and hospitality

room was perfectly clean, had wifi, ac and everything was as in the description

the gym was decent and the spa was fantastic

was excellent staff were fantastic particularly nuno reizezo at the spa bar pool area

spa and pool is resort quality complete with pool bar service and snack options

breakfast was delicious, just as we’ve come to expect from sheraton

rooms are spacious with comfortable beds

no laundry facility which makes it good only for a short stay.

the stuff was super friendly and we even got breakfast on the way

tv with lots of english programms, very good wifi in room

slept very well and the breakfast was very good

great wifi too

only offered to send them off to their laundry provider which would have cost a substantial amount of money

it was a bit noisy near my room (101), looked like the laundry room was next door

they have a laundry service that is available only in specific times

sometimes they expected us to know certain things about services as if we are frequent visitors (laundry, taxi

staff is very friendly and promptly available, the welcome pastéis de nata are lovely and the bar is very cool

breakfast is quite good too and there was a laundry shop right next to the hotel, very convenient

window overlook other people's apartment and hanging laundry

we also wanted to get our laundry done so we found a pick up and drop off service and the reception didn’t

room service cleaned daily, changed bedding and towels

i have 2 small kids and they were not allowed to have a bath and they removed the plugs and when i asked for

wifi wasn’t stable

clean, comfortable with good tv and wifi

bathroom easy access with electronic code and lift tea pot and tea are provided cups are clean wifi works well

lift did not go to last floor hopefully being fixed and wifi intermittent.

wifi very weak. ac not working

the location was great. laundry and supermarket are close to the hotel.

i had to leave early in the morning, so i didn’t have time to try the breakfast or eat anything at the hotel

staff were very friendly and sunday breakfast was amazing with a live singer

narrow hallways overpriced impractical room design tiny gym with no windows extremely tight parking slow

check-in it is ridiculous to find: no room service, no minibar, and the only thing available in the hotel is a

no laundry service, noisy rooms, ac not working

got a complicated bathtub-box after the first night i got a room for disabled people above the laundry/kitchen

location (close to the metro, laundry services and supermarkets), the room facilities (the availability of a

strong sewage smell on the first floor - the room service missed toilet paper and towels on day 2 ( we passed

noisy area. no bar or restaurant.

same day laundry service would have been handy

no laundry service for whole weekend. i

a staff member gave us the wrong directions to an awful cafe they recommrnded and to a laundry that would take

the penthouse room, the friendly staff, the best breakfast buffet we had enjoyed during our months travels in

i love the sushi bar of the hotel it is delicious

there's a bar where you can buy beer downstairs (but it only takes cash)

the wifi access was very good

wifi is not good enough.

price and location is perfect for transport options , metro is across the road, breakfast included was well

huge balcony, delicious breakfast, pleasant environment, most of the time silent and cozy bar downstairs

laundry came back only at midnight.

laundry was extremely disappointing

i was traveling with work and i needed very good wifi and i was impressed how fast it was everywhere in the

we were there for 6 days , our kids age 12 ,8 and 6 month old had a comfortable stay

nothing, just that the pool was closed as we were staying out of season.

the spa provides you with

wifi ok, lobby was great to sit and work at

free and fast wifi quality was perfect

it could be better emphasised on the website how small it is as i was expecting more of a gym

noise from the outside, the windows should be tightened. i missed room service.

the hotel has everything needed for a comfortable stay, including a gym and laundry facilities

the hotel is close to lots of things including a very efficient laundry for our clothes

very expensive extras like water, laundry service, mini bar!

the guy with glasses (i am sorry i forgot his name) he explained to me everything very clearly

its windowless, small room with some mats and weights, so not really interesting, cause there s a gym 100 meters

air con too cold in breakfast rooms and bar area

the room itself was very clean too and the tv and wifi worked well to connect my devices

amazing pool, great rooms, very clean

we were family with two kids, we took the familg room and honestly the hotel shouldn't offer such opportunity

read one whole david walliams book, megamonster, to the kids and they enjoyed it