slow wifi which did not work at all at some moments

hotel that is beautifully decorated with a little library and bar for breakfast and drinks

arrived early in the am and allowed early check in since a room was available

very limited room service options

their wifi connection was also great

for example, the hotel does not have laundry service on weekends and does not serve lunch on weekends

don’t have a basic gym for a city hotel and they don’t offer laundry service over the weekend

not many affordable, nice hotels with a rooftop pool

lovely bar and restaurant for breakfast and cocktails

we also had a welcome drink for the bar downstairs and breakfast was very nice

the location was quite good, close to a few of good restaurants and laundry

why don’t try contrast colors to differentiate the options？ that’s why i missed the laundry service twice

comfortable bed. nice sauna. good brunch and good laundry service nearby.

spa and gym were fantastic, even a cinema area in the bar

sampled breakfast, lunch and dinner - all excellent

and laundry door (both on 3rd floor) make a beeping noise when opening/closing

room service gave us clean towels every day and made our bed too

good location. friendly staff. hot water without delay. good wifi connection.

there is a very small tv on the wall and wifi is sporadic

wifi connection good

within walking distance to the starting point of all hop-on-hop-off busses, self-laundry shop (sem molas

iron not available, you can use only the laundry service, which is not sufficient as it takes too long

is great there is a supermarket across the street, self service laundry and close to one of the most important

the breakfast could improve tho’

nice hotel, great location, breakfast is good, their pastel de nata are delicious

laundry service was unreasonably expensive with a very confusing pricing list charged per

laundry service also not that great - clothes came back not properly

fantastic rooftop with bar and pool with incredible views

free wifi is not working

location pool bar rooms

great location,good breakfast, very good staff

breakfast was included in the price

clean, comfortable, the breakfast was good, the hotel is new and i liked everything

a very simple breakfast was included too

shower in bathroom very small, wifi works very bad.

was amazing, kind, helpful professional bar area and cocktail were top breakfast was

it is nice to have a heated outdoor pool too and we even swam in november

room not cleaned until asked, slow service in restaurant, pool not cleaned until

heated pool was a great bonus as well

pool is too cold to swim and hotel is dark

the laundry shrunk my shorts, but the managers at the hotel offered to replace them.

00 for a glass of milk via room service, seems a bit excessive

is perfect, the rooftop bar has a great view, breakfast is amazing and the gym is excellent

luxury rooms, sixt rent a car next door, pool grounds are beautiful and roof top one of the best views of lisbon

very efficient and worried with my kids

and they didn’t have a laundry service (even the provide the laundry bag & price list and when we asked they

brown spots the head of the bed had fingerprints the night table and the desk had food stains the laundry was

asking it was never unclogged minibar was not re stuffed regularly, tap water in free bottles, laundry partially

loved everything..location staff room service and everything about it thanks for the great stay

great breakfast staff was very helpful for dinner reservations umbrellas to borrow rooftop bar

the hotel doesn’t have an iron because of the “security reasons”, and the laundry service is only available

laundry is based on each piece… a trouser is 10€… 1st bottle water is free, but the 2nd

staff was very professional and helpful. breakfast was exceptional. great location.

location, friendly and helpful staff, good breakfast, fitness gym next to room and overlooking city

breakfast was good and the self service bar quite a novelty

big rooms and big bathroom…location on par . smelled nice great bar awesome staff

on request, we settled earlier, there is parking, large rooms, clean, good breakfast)

spa facility, pool

- nice bar with good environment and nice selection of drinks

parking for cars in the hotel

the laundry service was easy to use and efficient

hard to hang laundry

a pair of my trousers was lost at the laundry and the staff made superhuman efforts to find them

very central location. friendly and professional staff. nice pool.

i ordered room service one night but the items on the menu were not congruent with those in the restaurant

iron in the room and a charge of €5 per item to have the laundry service do this which was only open after 1

breakfast was great, laundry service too expensive

buffet breakfast was very nice and the breakfast room staff was great especially the manager who was very

but both our kids (6 and 3 years old), had a good time and i had the luxury of eating a hot breakfast

the hotel people were very helpful, especially for the late check out

the petite gym was small but functional including free weights

comfortable bed, breakfast, loungebar, room service, lounge with free coffee and tea

wifi in the room worked sporadically. bathroom shower pressure could have been stronger.

the gym and the lobby lounge with coffee and waters and the complementory port in the evening

this hotel shows how being truly pet friendly goes way beyond being tolerant of pets

rooms, comfortable beds, nice spa area and rooftop bar with a jacuzzi

room service needs improvement

standard from all point of view, great breakfast, helpful staff, quiet location near the center, etc

central location it had a nice indoor pool and small gym

very nice pool and gym area

nice outdoors facilities and pool area

wouldn’t cool off the room, no hand bar of soap for the bathroom, musty towels, and hit with a pet fee at the

amazing design, very nice pool

very nice abd spacious appartament, quiet location, the pool area. very comfortable beds

everything , location, facilities, staff, quietness , pet friendly

site said iron was available in the room but the hotel said they only do laundry service and don't supply irons

the hotel offers a good room service, and has a restaurant bar area which is very handy in the evening for

the wifi connection was bad.

restaurant (food) and bar were also great

fastest wifi in lisbon! great for business

next time you should give soap and shampoo and please change the breakfast menu

an issue for those constructions; this is seen in the lifts (elevators), corridors and the small breakfast saloon

we loved the fact that the breakfast is included in the price too

the bar closed a little early

also, they need to open the bar and extend the restaurant time to serve lunch and evening dinners

had their laundry service dry clean clothes for me and they washed them instead and ruined a favorite sweater

issues with wifi

the bar made some really good sangrias,

late in the evening (around 23:00), and we were a bit disappointed to find that there wasn't any room service

but if i had to be picky i did wish we had more options for room service, but otherwise everything was great

my husband sent a few items for laundry

their fault, but the recommended laundry was out of service

to do very small amount of laundry

the location is excellent – about a 5-minute walk to the metro, lots of bars, restaurants and shops nearby,

the bar staff are friendly and love to chat and tell you about the history of the hotel

gym was not very big and one of the functional machines was not working

breakfast bar was amazing. the selection, the quality, the staff.

room service menu was a bit lacking and quite expensive

service at breakfast, in the restaurant and room service was excellent

they did call back one time, i had to walk to the restaurant to order room service

iron available and no laundry service on weekends no room service or food available after breakfast had to ask

to hotel very difficult, no clothes iron provided or laundry facilities available

there is no iron available for guests and laundry is only open on monday

and we should give this to this to the laundry service

i need to ironing one shirt they have laundry services ok it’s not a problem we can pay for that

hotel and there was a lot of noise during the night and early hours of morning - eg loading bins, laundry

location, parking available, breakfast variety, quiet room, helpful staff, quick laundry service

the hotel also offers laundry and car rental services, which can be quite handy for travelers

room service menu is very limited and they said i could also order from the restaurant, but the

the 24-hour reception and room service are very convenient

laundry facilities within 2 blocks

the staff was very friendly and helpful for all kinds of requests (restaurants, laundry, where to shop, the

loved the outdoor bar in the park opposite

the restaurant and bar staff were kind, attentive and friendly

there was the use of a mini bar and nespresso coffee machine

clean laundry room across the street, market place, and good restaurants near by

doesn’t care about their customers, have asked for an iron to be told that they have one in the laundry room

the gym was mediocre

very friendly and helpful staff . fresh and tasty breakfast with plenty of choice

have a tv in inside the room and fast wifi connection and the toilet and the room are very clean

there are snacks, water the small gym and pool area was very nice which i used daily

wifi was good

indoor pool and gym are small but well equipped

i also used the gym facilities, which, although compact, were perfectly adequate

gym was quite warm but was still great to have the facilities

easy walk to laundry and restaurants

be very careful if you use their laundry service

no laundry service, very basic amenities provided

wifi doesn't really work in the bedrooms.

wifi is super fast and reliable

can't think of anything! perhaps the cost of laundry if i had to name one thing

quite noisy, walls were paper thin & i think we were right beside the laundry room

excellent view continent location nice decoration outstanding breakfast

room, property and roof top bar

booked a family room because we were traveling with two small kids

room service and laundry were beyond quick and friendly

the alternative was to send it to their laundry which charged over €8 per shirt just of ironing

breakfast with hot food varying each day

pool is open for kids only until 18:00

the breakfast was great, the personnel rather affable and helpful.

stated laundry was available, but it was higher priced than most hotels, and required a full 24 hours

is an issue with the wifi freezing regulalry and they are aware of it

we absolutely loved the breakfast and the cleanliness of the room

the wifi was spotty

early check in was allowed for all the 3 rooms we booked

there is also a laundry shop which is 5-8 mins walking distance

on the 8th floor you also had the gym and sauna’s

free wifi : not 100% ok!!

nice restaurant and spa on site

breakfast à bit limited and the shower temperature that is always switching but those are

i loved the location of the hotel florida, many thanks for doing my laundry so promptly.

especially for kids not secure

quiet, clean and air-conditioned room that accommodated 2 kids and parents

the gym was a couple of cardio machines and some dumbbells but it did the

first two days we didn't have access to the wifi but it seemed to be a problem of the area and not from the

comfortable, spacious, game room, very good breakfast, metro is 3 minutes away, laundry 3 minutes away

fast wifi convenient amenities such as the hotel bar and restaurant

kids enjoyed it so much

position of the hotel, wifi, cleanliness

the highlight was the play area by the bar, we could enjoy a glass of wine while the kids were playing next to

very small rooms and ever present laundry cart in the corridor

also do not use the laundry service

we had a minor issue regarding laundry and the staff went out of their way to assist

paid for a full room at a 5 star hotel and had a room that had a window to the laundry area and lots of movement

laundry service wasn't the best

the night worker was quite rude when we wanted to access the bar at night.

wifi was very slow

so, maybe lack of english by breakfast staff, but that is understandable

close to everything i need just walking , a simple breakfast but perfect to me as vegetarian

pet friendly: charging additional pay for the pets

comfortable, near lots of places (walked around almost everywhere), had laundry right across the street which

nice hotel in lisbon, well located, very clean, with very good choice of breakfast.

amazing breakfast

is no restaurant or bar if you want to have a meal or drink within the hotel

each morning, we enjoyed a delicious and varied breakfast that exceeded our expectations

said i had to go to laundry room

the wifi could be better. at times is quite weak.

there is a nice tapas/wine bar next to the hotel

wifi worked great all the time (they said they fixed it)

attention from the room service

laundry, while ready for pick up, apparently was not and the hotel then said they would do it for

no room service, no bar before 5, no laundry. really poor offer.

and sausage very salty arrived late and room service had finished, raided the fridges in the room

nothing. but my kids (7 and 9) said the pool was too small ;)

pool is very small but ideal for kids to cool down after a busy day in the city.

water in room (first time met something like that) ,no iron available in hotel (only laundry service possible,

aren’t helpful , no iron , laundry takes too much time beds aren’t so good furniture is

wifi also worked well

very good room service. very polite staff. great free parking.

clean hotel and very good wifi

bed linens had intense smell of laundry detergent

negative point here was that there was laundry and garbage in the hallway for 2 days

they offered laundry service and it was great

staff was so kind, well specially in the kitchen and also the mexican receptionist, they were so helpful and

loved thr gym & the breakfast

overlooking side street and service area with nightly rubbish or laundry or noisy event outside every night

location, room, incredibly accommodating people, the pool and gym

the spa facility is very clean and we booked a session to use the pool, steam and sauna each day

you can also eat up at the rooftop bar or request room service

only small area that could be better are the communal areas such as the rooftop bar and gym as these are quite

the included breakfast was fantastic and we were also provided with complimentary lemonade each day, if we

size of the room is good 2- matress is good 3- courtain is ok 4- wifi is good 5- tv has a lot of intnk channels

delecious breakfast, with various options

wonderful staff, wonderful breakfast, rooms a bit dated but immaculately clean and comfortable

breakfast was outstanding. staff was friendly and helpful.

laundry service is the worst

not much about the hotel but the staff were great and laundry service was quick.

the kids got a welcome gift , popcorn and juice box, plus we had complementary water , coffee and tea

it was a huge apartment with a separate room for the kids, as well as a living room and small dining area

the room service food could have been a bit better

the spa was amazing as well

amazing hotel! friendly staff, fantastic breakfast, wonderful location!

this hotel - really central and had a lovely courtyard area, great spa and fantastic restaurant

the gym is a joke, lots of kids running around and yelling, the rooms aren't soundproof, the wifi is not good

sometimes there isn’t place to sit near the pool

wifi was rather slow, and the bathroom would benefit from a deep clean (it was mostly clean though)

the free hotel wifi worked quickly and without any problems

had problems with the wifi connection so i paid data connection

wifi could stand improvement

breakfast of any of the hotels we stayed in portugal

the laundry was bad and not worth the money. the room it was smaller than expected.

the hotel has the usual environmental messages about saving on the laundry and re-using towels, etc

room service and was told the wrong menus were in the room

the bar was comfortable, we enjoyed a drink here after dinner

the lounge bar area was nice for a last drink before bed but it could do with a few more sofas.

one girl helped me dry my shoes - sent it to laundry at midnight since we had an early flight

for everything, i could work on my laptop comfortably -- also ample amount of sockets and good wifi

my kids' room was a little bigger

breakfast is not bad but modest

the breakfast was very nice and with a little bit of everything

found a place to do vital laundry so i would not waste a day sitting in laundromat

no laundry. shower drain issues.

no laundry service at the time, as machine was “broken”.

the staff were not that helpful. no tea or coffee available in your rooms no room service

room service meals not very inspiring and over priced for what is received

the hotel app which you can use by tv/scanning qr is very helpful: room service or laundry can be ordered

prices for laundry were ridiculously high and had to jump through crazy hoops to get it done.

we made use of the pool, spa, restaurant, and bar and were very happy with each experience

gym,sauna and massage area

roof pool & leisure facilities

pool not large enough for serious morning swimming.

looked for from a boutique hotel — exquisite ambient, professional and caring staff, thoughtful room service

room service was quick and reliable, and the staff made us feel truly valued

loved our spacious room with fireplace but really missed having a

design, location, staff, breakfast

wifi not so strong

condition of rooms poor , damaged bathroom fittings, wifi in room intermittent

no restaurant or bar in

bathtub on the advertisement but in reality i had a square and short mini kinda of bathtub for kids

wifi was not reliable

no room safe, room looked out onto a laundry and wall, small room with nowhere to put cases

our room was adjacent to the laundry room and each morning at 6 a

staff were super nice, breakfast was yummy and the restaurant served beautiful food

restaurants outside and nearby but when i stopped in their restaurant, the breakfast had a hot bar with eggs

location and pool

bedding should be better quality. no room service, laundry lost my socks

wifi sometimes stopped working

wifi was bit slow...but who cares. switch your phone off and drink the wine !

great selection of proteins, fruits, and pastries at breakfast

we couldn’t work the wifi in our room so had no wifi but it wasn’t a deal breaker

they helped me with laundry on a really short notice

nice breakfast nothing to complain all

breakfast was fresh and very good. the staff was very friendly and helpful.

last day room service didnt bring me fresh towels (dirty ones took away though)

the breakfast is really poor.. this could be improved

my bed and pillows. staff gave efficient and very accommodating service. same day laundry.

the laundry service was very much appreciated

special praise goes to the hotel staff, especially the wonderful gentleman at breakfast who truly makes every

i could have had a bar of some description for a night cap

room service that never picked up phone. breakfast was the same for four days.

laundry to clean or iron clothes closed at 5.30pm not well organized with the bar and restaurant

laundry was not professional

one comment - we had some laundry done and it was returned still moist and the shirts requested to be ironed

location was great, the breakfast was great, the early check in was easy, they organised our private tour of

spacious room facilities bar restaurant staff so friendly and helpful cleanliness

did not have access to laundry facilities or a clothesline on the property

was awesome, also wifi is very good

the wifi is

the rooms are comfortable and spotless, and have television and wifi

decent wifi in the room

very helpful staff good wifi good location

the bar is nice too and the service is great

coffee/tea making facilities in the rooms,only a mini bar that is a little bit expencive; room service is a bit

was comfy, wifi working, good soundproofing (unless my neighboring rooms were empty - i didn't hear anything)

the wifi connection is really

missing usb socks in the rooms. laundry services delayed.

wifi in the room

was extra big & really comfortable loved the lights & the curtains opened by a touch of a button pool was really

thing very clean room service every day staff very friendly thank you for a great stay we will definitely come

only poor wifi was bad - unstable connection and low data speed.

no frigo bar, no laundry service, no convention with parking

man that worked in the bar was rude, i don't know if it was the language barrier or if he just wanted time

well located and nice breakfast

everything excellent location best breakfast ever !

cleanness , service, staff ud83eudd29, location, breakfast, neighborhood.

we needed laundry service and even if they don't have that during the weekends the solved it for us the same

beautiful hotel great restaurant amazing rooftop the food was incredible breakfast was delicious i highly

the design and the location is great. loved all the details and the rooftop bar was a hit

the kids (teenagers

a short walking distance there are a few restaurants, cafes, supermarkets a lovely cocktail bar and a metro

room was very comfortable total separation between the kids room and the parents so it’s was very private and

we were charged $7 per room service visit but wasn’t made aware of this x

of hotel was very good for the metro to go sightseeing added bonus was the outside swimming pool as well breakfast

we used the gym too which was highly convenient

great modern hote with comfortable roomss. good gym on site

there’s a spanish restaurant on site that we absolutely recommend

the room , loved the breakfast , loved the location, loved the stuff , loved the surprise in our room , loved

the view from the pool was perfect

i loved the overall decor except the weird face paints that seems a spa advertisement in the lobby

i didnt have breakfast cleanliness, staff etc

the laundry service times less efficient than advertised

bar isn't open in the evenings

water, tea, coffee and soft drinks, friendly and helpful staff, great location, good choice of breakfast

modern hotel, 10 minutes walking distance to the center area, friendly staff, great breakfast, room concept is

i also requested to have a late check out but they didn't approve

we were family with two kids, we took the familg room and honestly the hotel shouldn't offer such opportunity

no room service ( first time i ordered uber eat in a hotel) no late check out

misses some amenities like a water boiler and tea and coffee (essential for parents with young kids)

the kids loved the games available at the entrance, loved the table football

pool was a fabulpus addition and the bar downstairs served great drinks and so reasonably priced

when we asked for an iron to use (as we had to attend a wedding) we were told to use the laundry service as no

in the room, no shelves, no wardrobe, no balconies, no glasses, kettle, i would expect a kitchenette for something

super friendly staff, nice restaurant and bar with excellent food (even live music on some nights)

being pet friendly and with car parking, when we are next in lisbon we will definitely stay here again

what i do not understand as room service is afraid of dogs and would not enter the room

everything except they lost 2 pieces of my laundry

they lost 2 pieces of my laundry

the whole wifi and the possibility to cast on the telly was super cool

breakfast was quite modest but tasty and completely sufficient

wifi signal on the fifth floor in the corner wasn't working properly at first but the staff was

we needed help with laundry and they were not helpful in suggesting places to go

a laundry service, when i inquired i was told they did not have this service and proceeded to so me a

took 5 days to get laundry back and they charged us anyway!

no proper laundry service

stuff was rude and bad educated our room was wall to wall with laundry/washing machine and we lisen machines

location, kind staff, good breakfast, easy access to everything i needed

two rooms we went to either had bad wifi connection or their aircon didn't work

breakfast is simple, but absolutely corresponds to my idea of a quick little grab before hitting

excellent breakfast and breakfast area both inside and outside

nice, clean, new room, excellent breakfast and good location

garbage trucks, dumpsters, laundry carts unloading, recycle, etc all night

saturday the entire floor and bed was vibrating as if a laundry machine was spinning, it lasted from 6:40 till

they had great recommendations for food, laundry & activities

good wifi staff in the reception very friendly and

i had problems connecting to the wifi on my ipad and my issue was resolved immediately

quite harmless though but i wouldn't bring my kids to this hotel because of that

poor intetmittent wifi.

wifi internet speed sucks. no international power point. only one power point in the room.

had a bar fridge which was handy and great pressure in the shower

a few more wines or perhaps a beer or two at the bar would have been nice.

the hotel was transporting laundry carts and it was very loud

choice of food, service was superb, overall service was very good, staff friendly and helpful, laundry service

the breakfast had a very good selection and the food was always fresh

hospitality,breakfast,location,everything was perfect.

the wifi is a little slow

laundry was extremely disappointing

laundry came back only at midnight.

we enjoyed the pool and the gym as well

if you opt in to skip a day of room service (cleaning), you get a 5 euro voucher to spend in the hotel bar

there is a gym with adequate equipment to suit all

laundry service and room attendance was a little less than expected.

only thing was that we got the room right by the laundry room,but even at that the balcony view was still great

we had a little incident with the laundry service and the personal was very professional and friendly, the

i spoke to the team via messaging and they arranged rose petals and happy birthday balloons in her room which

their bar on the 7th floor is a great place with an excellent view of the area

breakfast was excellent

nice, clean, very friendly , nice breakfast.

wifi was terrible.

breakfast was good

the room was ok, equipped with ac, wifi was strong and fast enough for everyday use

poor breakfast. wifi breaking.

wifi ok, lobby was great to sit and work at

wifi was poor, i wanted to relax for the night but the wifi wasn’t strong enough to use all the

staff could give a bit more infos about the spa and swimming pool services, and there is nothing in the room

wifi in the room went out for quite a few hours on the first day we arrived

excellent location if you need to do your own laundry

my opinion that the cost of sending out your laundry is beyond exorbitant

we had laundry service and was convenient and pressed beautifully

the wifi was excellent

there are no restaurants but room service

was amazing, breakfast was fabulous, price was exceptional (but i think i got a special price), philippa was

like almost anywhere in portugal, the wifi was slow

great breakfast and room upgraded to a suite

great location, super friendly and helpful staff. pretty good breakfast.

breakfast is plain and insufficient for the number of guests