the breakfast that was included and good meals and coffee were available from the kitchen

there is no cook breakfast or options but you have cornflakes and a few options of bread.

facility with centre, train and park for kids play

facility with centre, train and park for kids play

the male receptionist was not pleasant at all, strong smell of smoke and alcohol coming from the bar alongside

advertises laundry service on tripadvisor, but when we asked for it, we were told it wasn t available at the

everything was very clean and the hotel staffs was very friendly the breakfast was very good

the breakfast is delicious, the coffee is real, not instant coffee

room was very nice with a balcony and a tiny kitchen

the hotel rate included a wonderful buffet breakfast

toilet spotless, beds are comfortable, the room has air conditioning, wifi works perfectly, windows are the

wifi was fine

never been to a 4 star hotel that couldn't turn around a modest laundry service in 12 hours, let alone 48

no modern hair dryer, no iron or board. they do have laundry service.

were not warned about the price of laundry, there were no price list in the room so we had quite a shock when

slight downside during our stay was that the restaurant and bar was closed, but had nice breakfast in the palace

great parking

no in house laundry service provided

was excellent, staff was very kind and helpful, breakfast was excellent and the bar was open all night

the hotel was there. there was a bed and a shower in the room, as well as wifi and electricity.

breakfast is excellent, fresh and includes gluten-sensitive solutions

good compact gym decent enough for a workout

i wish there would be laundry room there.

being very picky no mini bar in room. however i didnt need for the 1 night stay.

excellent room service . reception and breakfast all friendly staff

clean and comfort . easy access to town centre. great breakfast

all was amazing ud83dudcaf and breakfast ud83cudf5e ud83dude0b back there soon

the breakfast area is small and difficult to get to

good breakfast and having a parking within the property was a plus

the beast pool out of 3

breakfast in not very abundant, but fresh and nice

good breakfast and having a parking within the property was a plus

no coffee/water in the room no ironing, they offer paid laundry service everything in the hotel is 20 years

when i asked iron, i was told to use laundry service (fee)

was clean staff were friendly and helpful breakfast was excellent bar - food and drinks were

parking provided, delicious breakfast, nice swimming pool, clean rooms all the facilities provided

very friendly staff, free parking, free wifi (very slow but free), reasonable breakfast buffet.

i also loved the quiet and peace and amazing pool

my kids loved running around the property

lots of parking, breakfast ok

common kitchen is useful with the kids to bring snacks and drinks

location beautiful, serene and comfortable. very clean and great for kids

also: we were charged laundry by mistake and had to get a refund

got an early check in around 11 am & luckily our room was ready

the reception staff the room service the restaurants and the facilities are all clean and comfortable

gym. could be better

room service meals were generous portions,fresh and tasty even for kids

- fast housekeeping services (inc laundry) - underground

wish we would have been warned about the expensive laundry service.

no self service laundry close by, only paid laundry by hotel

staff and the feeling of hotel the whiskey in bar was 40 euros a glass a bit expensive

the pool was open until 10p (great for kids at the end of a long day of sightseeing

convenience store in the hotel where you could buy things such as water, milk, juice, cereal, laundry detergent

i had a lot of laundry to do and could make simple meals

although we didn t stay long enough to do laundry, it s nice to have the option

access to my room was blocked by the staff and upon enquiring i was told that laundry bill is outstanding

the laundry machine in the room was unexpected and so great to have

laundry service works only before 9am, and you will get your staff next day

breakfast was excellent and they had a great selection of gluten free options

are super helpful; the pool facility is great, i was allowed to use it after checking out, whilst waiting for

good breakfast, nice pool area and clean hotel

was central to all the places i wanted/needed to be near, the beds were very comfortable, and the wifi was strong

laundry was expensive

loved the bath and the wifi was decent

very helpful staff, customer-oriented management, well-equipped gym, nice lobby and terrace.

the wifi worked very well with no glitches

the breakfast was superb! the gym was great!

1. no safe in the room. 2. laundry service should be always available and instant.

only only only thing that i would change is the fragrance of their laundry detergent for towels

breakfast available from 6:30 til 12:00 was a real treat

room was clean comfortable for what i needed. i didn't have breakfast due to early flight.

breakfast till 12:00 and 24h bar open

there is a grocery store just around the corner, a do-it-yourself-laundrymat even closer if you're staying for

laundry services charged per article of clothing.

most expensive laundry service of my life

felt the expense of a cocktail at the bar was well expensive

don’t have swimming pool

excellent breakfast, kids friendly nice pool, huge bathroom.

place, respect for the animals pet and service.

breakfast was just perfect

the wifi in my room on the 10th floor wasn't good.

breakfast is so bad

the room didn't have iron i found that so annoying and the laundry service was very expensive.

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

dinner at the restaurant was delicious as was room service breakfast

arrived late from a delayed flight and the staff was very welcoming

the evening staff at the bar near the reception were professional and fun

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

laundry service is not working

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

i asked 3 weeks in advance for an early check in

real slow check in late at night with tired kids, for no apparent reason

however it wasn't exactly optimized for comfort - some products in the room (such as the laundry bag) needed to

lovely room and amazing breakfast

all staffs were extremely kind and the spa & breakfast were very comforting

highly recommended! clean, modern, comfy. breakfast - top.

kind & supportive staff; very delicious breakfast (nice concept with buffet but also additional ordering at the

buffet breakfast + decent wifi + clean + original pastéis de belém basically around the

terrace is wonderful but does lose wifi connectivity

wifi is ok, and location is ok

strong reliable wifi and a quiet co-working space for digital nomads without annoying rock music

lack of private parking area

parking is free public parking

hotel does not count on a private parking and nearby places are always occupied by cars - hotel wifi connection

parking place however, parking in the street of the hotel is free of charge

was no fridge in in my toom and had to keep my drinks at the bar in reception then go and get them which was

to ask 3 times for a flashing lightbulb to be changed (a defect that was never remedied) and my laundry was left

certain basic things like an iron, we had to wait a whole day for an iron because house keeping/laundry is not

good wifi

comfortable, good location and attentive staff. breakfast was great too

to marques de pombal square and avenida de liberdade), cozy and spacious room, comfortable bed, wifi and air

the hotel has laundry services that you can pay to have your clothes ironed

wifi somewtimes worked and sometimes it didn’t, it apparently had some certificate issues

there's a pool and a small gym

to the metro (but a bit far from the city centre), large room and bathroom, wifi working fine

nice swimming pool and training room

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

gym was nice and the staff were very helpful

the gym is pretty outdated, but it was empty and good enough

- pet friendly - good location, metro right next to the hotel - friendly staff

the laundry service

bar area just on the limit of it's capacity regarding guests/visitors, parking area occupied by laundry and

so much wasted laundry and time required to change the

wifi signal strength and connectivity was good

a few more proper loungers by the pool would be nice.

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

didnt have any place to kids for play

the wifi signal was quite weak in my room.

- very nice rooms - excellent breakfast buffet - superb spa area

excellent breakfast,very comfort room.all in all very nice hotel.

directions and signage poor, needs detailed map info plus mapping of local restaurants, coin laundry (found to

laundry service is quite pricey.

laundry too expensive by far

spa closed a little bit to early and i was a little bit unlucky, because they had som electricity

in hallways, rooms, and lounge, noisy bathrooms and very basic breakfast buffet and super short room service

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

comfy rooms. nice pool area and great wifi

the room was big and clean the room service was fast

very close to supermarket, laundry, cafe and good restaurants

room service charged you around 12 dollars or so to bring the food to your room

size of the room was smaller than expected, we had a bad issue with wifi not working in the room, and the ac

room service staff missed flannels and hand towels and had to be reminded

room service was very basic for a 5star, i had to suggestions, the milk came cold so did the food ,

pants were missing from the laundry

the dining rooms and bar along with the plethora of sitting rooms are remarkable

the indoor pool really adds a nice

beautiful grounds , the staff were all amazing and very helpful. the spa was lovely and relaxing

changing rooms in the spa are not clean.

location but that was a given . good wifi and breakfast .

excellent breakfast, spectacular staff and location is easy to find

we also liked the small bar in the lobby which

and i would like the bar to be open so i may have vodka in the morning with my breakfast

breakfast had everything you needed

stayed in the junior suite with 2 kids and it was spacious

the room service was outstanding and the food very taste

delicious breakfast!!

breakfast was great

cheap 4euro for one adult and kids ate for free

we also got a voucher for a free dinner and a glass of wine from the bar area

nice hotel with many services (room service, mini-bar, shuttles, etc

with windows that can be opened - it was perfect to have some fresh air - but some others (kids were there)

breakfast, very frienfulland helpfull staff, always smileing, all the facilities in the room and

location near to museum near to metro near to shopping mall clean modern easy travel to airport room service

laundry of

strange part is if we gave something in laundry then we need to go to reception for picking it

the laundry service was expensive for what we had better off going to a laundry matt near by

forcing guests to use laundry service just for ironing is not pleasant at all

not easy to locate the spa :)

laundry is

i sent one pair of pants to the laundry and struggled to find out when it would be ready

spa and treatments were amazing

there were a lot of kids in the spa

of restaurants and timing of the pool for the kids my niece could not swim as the time allowed for kids was only

location, all the staff are highly profesional, the room is cleaned every day, the laundry is impeccable, overall

breakfast

bed and very clean rooms friendly staff nice view from balcony wifi working at all times breakfast was

wifi was fast and reliable

wifi is intermittent

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

to pay for services in advance, like laundry and car park

very good food, cozy rooms (well equipped), good gym (compact but you have all you need), the service was very

working wifi

room service overpriced

one is requested to send clothes in to the laundry for ironing

the laundry service was very good and cheap

laundry

location was perfect. close to airport. clean rooms and comfortable bed. wifi is good.

room service is not responsive

we requested, from hot water for coffe to electricity adapter, they do everything here- laundry as well, i will

excellent wifi connection

room was clean and bed and pillows were comfortable and wifi worked well and it was centrally located

wifi was only reliable from the lounge on the ground floor

the wifi worked well

loved the access to the gym which was huge and a great perk

the best poached eggs for breakfast on the most delicate of homemade breads

from the checkin to the welcome gift, to the beds, room setup, breakfast, staff and everything in between

thing was amazing frome the lobby tell the room the clean the fabies the restaurant breakfast

the hotel is in partnership with a near by gym that is awesome

booked a family room for a couple and 2 kids (11 and 6 years old)

lovely staff, good size room, comfortable bed, good wifi, international cable tv, balcony, service room, great

staff are very friendly and courteous. superb breakfast. steam room was a bonus.

great staff very attentive, facilities were excellent, especially the pool.

the gym was disappointing and useless unless you want cardio.

there is a laundry room with washing machines free for use, it would appeal visitors to have a longer stay

reception is very nice , we had early flight they prepared very good breakfast for us to pick up

bus - pleasant area - close to el cortes i gles shopping center - good breakfast buffet - good wifi and plentiful

wifi in the afternoon and night

the breakfast was good

i'm from the hotel business also and know that sometimes housekeeping staff smokes near the laundry and bed

from gustavo and bruno at the bar where we had our pre-(and post) dinner cocktails (super bartenders with

nice bar downstairs

the wifi was acting up. they need to work on that. also the tv's are too small

the wifi connection was a bit slow , and it was dirty under the bed

there were a few restaurants in the area and a very nice laundrymat on the next block

some might see this as a negative, laundry was too expensive for me to use

i was working from the room - didnt have any problems with wifi

cordially staff at the reception, as well as the bartender

the room was super clean, the breakfast buffet offered a great variety, and the staff are friendly and welcoming

good wifi

near the metro and train station large window with access to fresh air room service for food as i’m quarantined

covid pandemic caused the room service to function only until the early afternoon and bar to be close

lots of lobby and bar spaces to gather with friends

excellent staff. lovely spaced room. breakfast excellent choices.

the laundry service was on point

laundry service is prompt

example: in the night, while asking for laundry, looks like is he is doing a favour to answer

good, efficient laundry

in the breakfast / terrible quality beds / if you'd need a laundry - should be ready to get your stuff back

wish the laundry prices were affordable

the door several times while we are in the room asking for housekeeping or if we have items for laundry

service overall, and we were very happy with the breakfast options

also, the wifi was not great- some of our devices did not connect

the bar and the staff

shops, laundry and restaurants close by

nothing really, it was very pleasant. the laundry service was very expensive!

awful hair in our bed before we had even slept in it and hair in the shower was told there was room service but

wifi is a bit unstable

front desk and room service female attendant were uncomfortably nosy and unkind, respectively

wifi was excellent - house keeping was excellent; room cleaned & daily fresh towels reception desk

wifi connection doesn’t work after midnight

bathroom easy access with electronic code and lift tea pot and tea are provided cups are clean wifi works well

wifi is not the best.

lift did not go to last floor hopefully being fixed and wifi intermittent.

spacious bedroom and bathroom

wonderful and attentive staff. high quality breakfast.

good spa, excellent breakfast and dinner

modern, comfortable, very clean, delicious breakfast, exceptional views and wonderful staff

beautiful indoor pool and spa facilities

concierge, reception, restaurants, to housekeeping, laundry, we really had been in touch with great and helpful

the ritz bar is very nice and drinks are great the room is spacious and comfy the concierge is great

swimming pool is located inside the spa so it’s not very convenient for families as the kids have to be quiet

a beautifully designed spa with a calming indoor pool area as well as an outside pool

the bar the. restaurant the concierge and reception were very hospitable and cooperative

rude staff breakfast was pretty shabby, instant coffee etc no laundry

my wife gave expensive designer 6 t-shirts to the hotel laundry what was a fixed in a laundry list and only 5

laundry service is available and timely

have ordered room service twice and both of the times food looked like it was warmed up in a microwave

staff ( especially a young lady in the restaurant called tiziana , thank you ) comfortable beds & spacious rooms

and because i stayed few days , there’s no towels from the laundry room

the city location is good, the hotel room view was to the roof of the first floor and to the laundry room

the service is great and they even prepacked our breakfast in nice bags so we can take it to catch the

no bar go buy water or any drinks.

the location is great, close to center and 2 shops nearby! and really nice breakfast included!

the only things i would add are vending for drinks and snacks and laundry for the guests to use

a small refrigerator in the rooms would be great and a self service laundry would be amazing.

early check in was not a problem

very nice buffet breakfast, a lot of selection

very comfortable bed, nice breakfast. there is a nice fish restaurant near the hotel.

when the kiosks were operational and the hotel is in walking distance to fab brunch spots, wine bar etc

the breakfast was something we looked forward to every morning

attention to detail at every level, immaculate interior design and a delicious breakfast

quaint bar and lobby restaurant was so cozy and the park across from the hotel felt like its secret garden

location , service, breakfast and property

they have a laundry service that is available only in specific times

it was a bit noisy near my room (101), looked like the laundry room was next door

sometimes they expected us to know certain things about services as if we are frequent visitors (laundry, taxi

only offered to send them off to their laundry provider which would have cost a substantial amount of money

roof top bar breakfast large room central location front desk staff

laundry service for a charge

the wifi is weak in the rooms.

no wifi in room; not real coffee; having to pay for the key of the safe box

and baby cot was ready as requested and they even prepared a small baby box with a little toy, kids shower gel

staff were incredibly friendly and helpful and we loved the kids’ toiletry boxes ( esp

i have no idea, i have not used the restaurant! the services are good, laundry is fantastic!

good location 24 check in great value good european breakfast has laundry

an unpleasant smell in the room, maybe because it was on the eighth floor, the same one where the laundry is

when i requested an iron, the laundry staff came and picked up my clothes to press it themselves

there is a living room for guests and a laundry available

laundry service was a bit costly

a t-shirt mildly damaged in the laundry process was fussed over and made right with a complimentary bottle of

could have used more hooks and bars in the bathroom to hang towels, clothes and our laundry that we had handwashed

room service menu is a little limited, i wish they had more cooked food like spaghetti and rice.

rooftop pool and gym located right beside metro station

no laundry service and the hotel did not have an iron

there are many cafes, restaurants, living services (eg pharmacy, grocery store, laundry, etc)

no laundry facilities,no kettle in the room,no coffee and tea with

only one hair dryer for the entire hotel that had to be picked from reception, there was no hotel laundry/dry

was close to the metro and other conveniences like laundry, a place to watch f1, and other such

felt quite tranquil and you got to watch planes flying into lisbon as you chilled by the roof top pool

the rooftop pool was amazing, the rooms were spotless and beautifully designed, the restaurant was excellent,

and also waiting time for breakfast could be shorter

the breakfast was amazing and the room was so comfortable

my favourite spaces were the beautiful library and the rooftop pool, with its spectacular views over the iconic

stay, i made repeated requests—four times in total—for additional coffee capsules and laundry service

spa and swimming pool for a fee...

the breakfasts / in-room service were amazing

kids cannot use the swimming pool

the rooftop bar was very nice - music was a little too loud to allow conversation :)

and the bar tender was quit helpfull providing hot drinking water average property at a nice location to

access to the boiling water at the bar without any

the wifi access was very good

the breakfast was fresh and offered a good variety

was perfect for what we needed, breakfast was more than enough, location is good you have a metro station right

the laundry at the hotel is extremely expensive

fact that they’ve asked for everybody’s id’s including kids when only one person booked the stay and that

i wish wifi was in higher speed. at times i had problem load websites and links

arrived at midnight and despite reception telling us that sofa based for kids was ready, we had to prepare sofa

it was easy to find a parking spot

the cost of laundry services was higher than anticipated.

warning to future customers, do not use laundry services on this hotel, i sent 4 polo shirt, 4 tee shirts, 4

excellent hotel with very helpful reception/bar staff and very good daily room cleaning

there is a really smart bar and cocktail lounge in the lobby of the hotel which adds an air of sophistication

frigobar items, parking and room service are very expensive

they have a minibar inside the room and a full bar at the lobby

perfect wifi

the bar wasn’t grate plus it closed early

the cups in your room were plastic and looked they came out of a kids kitchen set

the room had a comfortable bed and reliable wifi

missing usb socks in the rooms. laundry services delayed.

you could only order room service and eat in at the room but not allowed to eat at the rooftop bar

even got to the rooftop pool to chill for a few hours, good little sun trap

wifi connection

loved the soundproof rooms and the rooftop bar with the swimming pool (a welcome bonus in the 40 degrees heat

loved the spa and the gym facilities the room was fantastic, very spacious and modern the staff made our visit

the spa is great and free of charge

in a good location & the lobby smells divine they were kind enough to allow early check

euros fee for room service

some reason my wifi wouldn't connect on my laptop

were still cleaning the neighboring bedrooms when we checked in so it was like walking into a laundry

laundry service was very efficient

the laundry and towels were new and clean. the room was clean.

lots of restaurants close by, as well as laundry and convenience stores

he helped me arrange early check in although official check in time is 14:00pm

the laundry service was very much appreciated

my bed and pillows. staff gave efficient and very accommodating service. same day laundry.

no bar you have to go sister hotel next door.

large room, bath and shower, comfortable bed and room service each day.

good wifi and laptop-friendly desk if you need to work remotely

breakfast was lovely and the staff was super helpful

nice, clean, new room, excellent breakfast and good location

was very helpful location was good price benefit ratio is ok complimentary breakfast as an extra

i needed to ask for some room service and i had to go down to do it

multiple guests came and went also at this time to complain that the wifi did not work

the hotel has everything needed for a comfortable stay, including a gym and laundry facilities

very expensive extras like water, laundry service, mini bar!

the hotel is close to lots of things including a very efficient laundry for our clothes

breakfast was nice with plenty of items to choose from

breakfast quite good too eur 15, bar too open pm and room service (outside contractor) was good, can order

when we asked for an iron to use (as we had to attend a wedding) we were told to use the laundry service as no

from the room you can hear all the conversations from the bar outside, planes landing, the trucks in the street

they have a pet-friendly policy, so one of a few places in lisboa where we were able to stay with our dog

no coffee machine or microwave in the room. no room service either.

the wifi kept disconnecting, but that's because we were on the 8th floor, and most of the time it was

i arrived late in the evening and was told that i couldn't get shirts pressed for meetings by the laundry service

things such as squeezed oranges - but overall quite good staff super kind and collaborative good laundry service

the room was spacious and it had a fridge and kettle

wifi was

it has entertainment near the bar at night which is truly opera

the hotel was transporting laundry carts and it was very loud

choice of food, service was superb, overall service was very good, staff friendly and helpful, laundry service

the bar at the reception area service was very good

room was near elevator and was noisy. room service food was just ok.

station nice restaurants around, and el corte ingles just 10mns walking distance friendly staff, room service

laundry service was expensive

room was clean and serviced daily, the white hotel theme and wifi technology for the doors sets it apart from

there is a roof terrace, which has great views of the city and a pool

hotel was really nice for 3*. it looks luxurious and it has a pool on the roof.

roof terrace and pool is lovely

the laundry was bad and not worth the money. the room it was smaller than expected.

the hotel has the usual environmental messages about saving on the laundry and re-using towels, etc

the bar was very comfortable with reasonable prices and a very good staff

wifi was patchy

resturant could have a more elaborate menu than just bar food ..

there are many services (restaurants, laundry, pharmacy, atm, barber, groceries) and public transport (bus,

breakfast was also really good with great variety

we had lots place visited that's ours first time ans we know we will be back next time with our kids

no food available by room service since covid, even though information was still

could be a bit bigger, breakfast could have more options

there wasn't much to like about the hotel. staff in reception were nice and helpful. wifi was ok

wifi was not reliable

there was a bar in the bedroom but didn't let us know the price of the items until i questioned

of the reasons i prefer the hotel was that there was free wifi

wifi not so strong

bad wifi, also they make up the room very late, 2 days i came after 4 pm, and room wss not yet made

pool and spa and fitness center

the gym is quite interesting

smaller lower priced food options for those not looking to eat or spend much, to supplement the bar food

the hotel breakfast has every option including mimosas

indoor pool could benefit from further design and maybe adding pump systems that allow swimming in such

the room , loved the breakfast , loved the location, loved the stuff , loved the surprise in our room , loved

to the service of rooms daily, huge comfortable bed, excellent location, breakfast amazing lovely spa and

spa area is a little small

amazing breakfast with specialty coffee

no frigo bar, no laundry service, no convention with parking

perhaps the only thing that i could point out was the wifi on couple of occasions dropped but it worked fine

the wifi was very efficient

breakfast was great

had a good selection of breakfast