never been to a 4 star hotel that couldn't turn around a modest laundry service in 12 hours, let alone 48

were not warned about the price of laundry, there were no price list in the room so we had quite a shock when

no modern hair dryer, no iron or board. they do have laundry service.

with love and attention, still good to reach the city of lisbon (20 min with uber), very good parking options

easy parking, spacious room, good eggs at breakfast.

wifi was fine

advertises laundry service on tripadvisor, but when we asked for it, we were told it wasn t available at the

the hotel rate included a wonderful buffet breakfast

kind of noisy and sometimes food smelling (our window orientation was to a kitchen vent)

good wifi, good a/c, fair breakfast, train two blocks away, quiet neighborhood, great restaurant a block

good breakfast

toilet spotless, beds are comfortable, the room has air conditioning, wifi works perfectly, windows are the

the breakfast that was included and good meals and coffee were available from the kitchen

facility with centre, train and park for kids play

improvement on breakfast more choice

my favourite place to stay, excellent location, very nice people and beautiful breakfast..

breakfast and breakfast

stay, very big family room, nice view, nice breakfast

beautiful nature, amazing pool view from the room

is 15min from the city center by car, but it really doesn't matter, as they count with free parking and before

pool, comfortable room but a little stuffy in the summer, a very good complementary breakfast and a very friendly

location, facilities, swimming pool, staff, breakfast, it was an amazing place!

there is a huge kitchen with all the equipment and you can leave your food/drinks in the fridge without worrying

scenery was amazing the rooms were clean and the dogs were do cute and playful really made the kids

wifi is quite weak and unstable in our room #4, we had to sit in the shared kitchen for better

location beautiful, serene and comfortable. very clean and great for kids

the breakfast was just delicious, and the surroundings breathtaking

when i asked iron, i was told to use laundry service (fee)

no coffee/water in the room no ironing, they offer paid laundry service everything in the hotel is 20 years

there s no kettle / glasses / drinking water / mini bar in the room

the lavish breakfast can be enjoyed in the large veranda from where you can get a glimpse of the golf course

there is a lack of equipment at the gym and it's in the same room as the indoor pool so it's humid, hot, and

the laundry at the hotel is extremely expensive

i was able to park my car in the outside parking

arrived at midnight and despite reception telling us that sofa based for kids was ready, we had to prepare sofa

wanted hot breakfast. however we did enjoy it.

- no vegetables, no hot dishes (sausages, eggs etc) just ham and cheese and pancakes for kids + sweets

great staff very attentive, facilities were excellent, especially the pool.

booked a family room for a couple and 2 kids (11 and 6 years old)

lovely staff, good size room, comfortable bed, good wifi, international cable tv, balcony, service room, great

gym is ok and staff is flexible to accommodate special requests

great value for money; incredible food at the bar and confy rooms.

i wish there would be laundry room there.

nothing to report. would be nice to have mini bar in the room.

clean and comfort . easy access to town centre. great breakfast

the hotel have ev charger

very good breakfast clean room convenient parking

although we didn t stay long enough to do laundry, it s nice to have the option

the laundry machine in the room was unexpected and so great to have

i had a lot of laundry to do and could make simple meals

access to my room was blocked by the staff and upon enquiring i was told that laundry bill is outstanding

the hotel is amazing! free parking and in room laundry!

excellent room service and laundry facilities

room was very comfortable, the breakfast had a nice variety, free parking, we needed a late check out and for

personal, 55 inches tv with more than 200 channels, tasty breakfasts and free of charge car parking

breakfast was excellent with lots of variety. they even permitted to take a cup of coffee to go.

it seems to me that the hotel has a shuttle bus service (i have seen the hotel shuttle bus parked near the

no in house laundry service provided

very clean, great breakfast, availability for late check out

free breakfast

pet fee is 15euros per night , and there is a bug ( not the bed bug as the manger says ) bites my

wifi is so unstable and not secure

states on the papers that there is a laundry bag in the rooms to get your cloths clean but we did not see any

wifi wasn't really working, so i had to stay on my 4g

good breakfast

is a kitchen like wall, but only with a small fridge

proximity to the beach, breakfast, comfort, ocean view, room service.

so to iron a shirt (after business traveling) one has to use their paid laundry

the balance between the old architecture (includes a church) with the modern (rooms , swimming pool area) was

very nice facilities, pool is great and so is the kids area. staff was really nice and helpful

wifi is very slow and weak signal from every corner of the hotel

outstanding for kids who play together near the poll and in the

website booking should have made it clear that an additional amount of €15 per pet would be added to the bill

convenient location, great breakfast with many items fresh and diverse

took a tray from the bar to my room with a tea and a sandwich

breakfast was excellent! the hotel is just 10 minutes drive to sintra.

very high quality, comfortable, cozy hotel, there is a gorgeous breakfast.

very close to supermarket, laundry, cafe and good restaurants

breakfast could be better

to think of something that could be improved it would be a few more and better machines in the gym

one night we decided to order room service only to be told they did not have on the menu what we were ordering

hotel is very clean and they have several rooms to relax, meet with friends and a nice small bar cozy

however it wasn't exactly optimized for comfort - some products in the room (such as the laundry bag) needed to

would be better if there was a bar area separate from the restaurant.

would have liked a separate bar from the restaurant and more seating areas

beautiful interior design, especially the breakfast area. breakfast was delicious.

gym, turkish bath, sonar!

strong reliable wifi and a quiet co-working space for digital nomads without annoying rock music

buffet breakfast + decent wifi + clean + original pastéis de belém basically around the

wifi is ok, and location is ok

terrace is wonderful but does lose wifi connectivity

really good breakfast with free pastéis de belém that you would generally have to queue up for hours to get

the only minor point is wifi signal could be better

the wifi in our room did not work

bar was never open but perhaps there was not much demand

perfect location, very nice rooms, excellent breakfast and super friendly staff

beautiful design and architecture. i wish we could stay longer. delicious breakfast!

nice bar with river view, great food and drinks

i couldn’t find a bar with any atmosphere

the spa was gorgeous and the massage i had was divine

great location on the river. fab breakfast. very helpful staff. great hotel

the laundry is picked up only every second day.

go there in person and they brought up only two bath towels because there was a problem with the laundry machine

laundry is picked up only on certain days

great room service, fast and decently priced

but it says u can’t dive in the pool and the kids (and the parents

wish we would have been warned about the expensive laundry service.

no self service laundry close by, only paid laundry by hotel

- fast housekeeping services (inc laundry) - underground

) and wifi

breakfast was exceptional.

also: we were charged laundry by mistake and had to get a refund

well equipped room with good view and great room service

also there was no free wifi in the rooms and the paid wifi is expensive

kids menu in the citrus restaurant was good value

mini bar empty in the room check in 4pm

laundry service works only before 9am, and you will get your staff next day

i value very much the indoor pool

pillows room service - really bad food, also poor customer service on fixing the issue pool- closed for

breakfast for the kids, helpful reception desk staff who have us connecting rooms

staff at reception and bar was friendly. was clean and nice hotel

pants were missing from the laundry

amenities are all excellent - we made full use of the gym, indoor heated pool and spa

i appreciated that very much as i was alone with my two kids and we started the day very early

room service could be more attentive to the details

i was traveling alone with two kids and nothing was too much

only only only thing that i would change is the fragrance of their laundry detergent for towels

1. no safe in the room. 2. laundry service should be always available and instant.

breakfast timing is amazing, much better for people who wants to leave early

group of kids were staying there so few minutes it got noisy and long lines for elevators for a short time

the breakfast is varied and plentiful, the wifi is fast, the rooms are clean

most expensive laundry service of my life

laundry services charged per article of clothing.

there is a grocery store just around the corner, a do-it-yourself-laundrymat even closer if you're staying for

access to public transport (metro), wifi, distance from the airport.

excellent free breakfast buffet

laundry was expensive

- great staff - perfect for family - very good breakfast - very clean

a bathrobe as part of the equipment of the room - kattle and coffee were available in the room - wifi connection

i commented last time that coffee at breakfast was not good and now they serve it fresh to the table

clean and organized , very friendly staff and helpful and the breakfast is delicious , location of the hotel as

hotel staff tried their best to fulfil our request for early check in and eventually gave us a room at abt 12:

loved the entertainment for the kids

friendly staff and a delicious breakfast buffet

wifi was great and breakfast was tasty

excellent breakfast, kids friendly nice pool, huge bathroom.

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

the room didn't have iron i found that so annoying and the laundry service was very expensive.

wifi in my room did not work properly

but they have room service for that and the fridge in the room is well stocked

staff was friendly and always there to help :) excelent room service, food was great

stay, i made repeated requests—four times in total—for additional coffee capsules and laundry service

cost of room service for small items which please bear in mind includes service charge, and then for myself

the pool and spa was privately owned therefore you incurred an added cost to use the facilities

the gym was very modern with great equipment (technogym)

:( at arrival, we were surprised that we can’t get an extra bed for the kids, only the sofa bed was available

breakfast was very good

and also waiting time for breakfast could be shorter

the rooftop swimming pool provides welcome relief on a sunny day

felt quite tranquil and you got to watch planes flying into lisbon as you chilled by the roof top pool

think that there is room for improvement with the breakfast

laundry available

good breakfast (3*hotel) parking in front of each apartment

classic motel layout with parking by the door to

breakfast can be served a bit earlier e.g., 07.30

the longest swimming pool i have seen

laundry service is not working

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

the bar area and restaurant were excellent - very comfortable, plenty of room, and *very* good food --

we liked having kids with us in same room but in seperate area (junior suite).

things such as squeezed oranges - but overall quite good staff super kind and collaborative good laundry service

i arrived late in the evening and was told that i couldn't get shirts pressed for meetings by the laundry service

value for money, it was in overall good. breakfast is good and massage in spa was relaxing

get food at the restaurant because it was used by the conference, so i ended up having to order room service,

breakfast was best ever buffet i have experienced

certain basic things like an iron, we had to wait a whole day for an iron because house keeping/laundry is not

to ask 3 times for a flashing lightbulb to be changed (a defect that was never remedied) and my laundry was left

of room service menu options was not great, the cleaning staff are not very understanding as they

everything, location, staff, breakfast, facilities, cleanliness

nothing at all but it would have been really great if the gym had some weights.

laundry service is quite pricey.

laundry too expensive by far

directions and signage poor, needs detailed map info plus mapping of local restaurants, coin laundry (found to

room service was good value and excellent food and wine

early check in 75€ is too much

so much wasted laundry and time required to change the

bar area just on the limit of it's capacity regarding guests/visitors, parking area occupied by laundry and

the laundry service

team, amazing breakfast, and this pool+ pool bar is just perfekt

in arranging our complimentary tuk-tuk journey to the castle/viewpoint, an 'intro massage' by the spa team, and

laundry is

i sent one pair of pants to the laundry and struggled to find out when it would be ready

be honest we loved the location being away from the main busy areas so we could enjoy the rooftop pool etc in

we saw a young child stand on the infinity wall to jump in from the bar and were very relieved he didn’t slip

spa, pool and gym of highest quality

the breakfast was amazing with plenty of options to choose from

fabulous rooms and lovely breakfast

room was a little funky-configuration(pillows were awful). no gym.

we enjoyed breakfast, great soalhiero wine, cheese, and a homey stylish ambiance

the hotel is in partnership with a near by gym that is awesome

the hotel has laundry services that you can pay to have your clothes ironed

comfy bed, comfortable environment and very nice shower. pool was great along with gym.

beds are very comfortable and the heated pool is great for a relaxing swim session. recommend!

there's a pool and a small gym

a swimming pool for utilization of the guests

location, all the staff are highly profesional, the room is cleaned every day, the laundry is impeccable, overall

had problem with wifi both on my iphone and laptop

there's a small bar and the breakfast spread was very good

clean and comfortable stay opposite to kids park

the breakfast was absolutely fantastic

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

you stay with a pet for just one night, the fee 25 euros a little bit much, but we understand the hotel

every morning at breakfast i was greeted by the friendly faces of joaquim, pedro, carlos, and hilton

gym is small and the strength training equipment difficult to use and limited

wish the laundry prices were affordable

the door several times while we are in the room asking for housekeeping or if we have items for laundry

excellent breakfast! great location& friendly staff.

service overall, and we were very happy with the breakfast options

no free wifi if you're not an ig member

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

good pool area and a lovely little bar area

food and pool

was amazing, i really like the breakfast was very varied

decent breakfast

everything in the room and bathroom was brand new, the breakfast was rich and varied and we could rest the best

personnel was very friendly and polite - wifi was excellent in all locations - location was convenient for us

little treat as a warm welcome awaited in our room which was two vouchers for free drinks in the bar and a little

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

best hotel to stay with your family, i liked almost everything, specially the breakfast.

the room was spacious, and they even provided an extra bed for the kids without me asking

breakfast, swimming pool, the room and all staff ud83dudc4cud83cudffb

has a pool ( extra €10 charge to use) well equipped gym and even a pool

the breakfast service was excellent

would have been nice to have the bar as it was last year

if breakfast was available 1 more extra hour

parking with elevator up to your room

location but that was a given . good wifi and breakfast .

good dining options, prompt room service, friendly staff, nice big lobby, great location

clean and comfortable room, quiet location, good wifi, good breakfast.

stayed in the junior suite with 2 kids and it was spacious

during a night is free (19:00 - 09:00); - beds were way too soft for most of our family (except kids); - breakfasts

breakfast is amazing and plentiful including healthy options

concierge, reception, restaurants, to housekeeping, laundry, we really had been in touch with great and helpful

cause of corona, can’t access gym and pool

the outdoor pool was nice ,spa was nice ,there are nice resturants inside,very well trained staff,very kind

service was excellent and gym was very good

is a hotel for couples, i was the only guest in this huge hotel with kids under 9 years old, and everybody was

there is a laundry room with washing machines free for use, it would appeal visitors to have a longer stay

there was a bar in the hotel lobby where you could enjoy various drinks

wifi is working well

the staff was nice, and the hotel lobby and bar were beautifully decorated

great breakfast and the hotel bar is unmatched

the most beautiful hotel à la carte breakfast i've ever had, i could come back in a heartbeat

location , service, breakfast and property

the bar and breakfast area was wonderful

fantastic bar and breakfasts

the breakfast was excellent especially when sat outside in the small but tranquil courtyard garden

strange part is if we gave something in laundry then we need to go to reception for picking it

the laundry service was expensive for what we had better off going to a laundry matt near by

forcing guests to use laundry service just for ironing is not pleasant at all

laundry of

i have requested a small plate and glass for the kids they came with the plate, glass and pdq to pay 5 euros

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

to pay for services in advance, like laundry and car park

moreover, they have small but good enough gym

wifi was stable

i think the bar section by the roof terrace should be open the same hours as the roof terrace

some might see this as a negative, laundry was too expensive for me to use

there were a few restaurants in the area and a very nice laundrymat on the next block

wifi worked great

the room was super clean, the breakfast buffet offered a great variety, and the staff are friendly and welcoming

i liked the location and staff was very kind. breakfast was awesome and there were lots of food.

we requested, from hot water for coffe to electricity adapter, they do everything here- laundry as well, i will

sometimes the wifi was not working very

comfortable clean room, friendly staff, free wifi and a decent breakfast

the wifi worked well

no view to the outside simplistic wifi never worked overpriced

the laundry service was on point

in the breakfast / terrible quality beds / if you'd need a laundry - should be ready to get your stuff back

good, efficient laundry

example: in the night, while asking for laundry, looks like is he is doing a favour to answer

laundry service is prompt

bathroom easy access with electronic code and lift tea pot and tea are provided cups are clean wifi works well

wifi very weak. ac not working

wifi was excellent - house keeping was excellent; room cleaned & daily fresh towels reception desk

lift did not go to last floor hopefully being fixed and wifi intermittent.

clean, comfortable with good tv and wifi

nothing really, it was very pleasant. the laundry service was very expensive!

shops, laundry and restaurants close by

if you want a hotel with a bar selling alcohol, this isn’t for you.

wifi connection could be better no

awful hair in our bed before we had even slept in it and hair in the shower was told there was room service but

the laundry service was very good and cheap

one is requested to send clothes in to the laundry for ironing

laundry

bar not great they didn’t have a great selection of drinks

wifi was beyond my expectations especially compared to other places in lisbon where i stayed in the

i'm from the hotel business also and know that sometimes housekeeping staff smokes near the laundry and bed

the wifi connection was a bit slow , and it was dirty under the bed

not order room service, the food was horrible (especially the hamburger), it’s expensive and there’s no

ordered room service and it took an hour and a half (we only requested some coffee)

they have a happy hour at their bar between 6 and 8 pm. is not worth it,very poor bar service.

was close to the metro and other conveniences like laundry, a place to watch f1, and other such

there are many cafes, restaurants, living services (eg pharmacy, grocery store, laundry, etc)

no laundry service and the hotel did not have an iron

only one hair dryer for the entire hotel that had to be picked from reception, there was no hotel laundry/dry

no laundry facilities,no kettle in the room,no coffee and tea with

the breakfast was tasty and well organized, the wi-fi was fast, and the room was very comfortable

room, attentive staff, and a diverse breakfast including hot selections

only small breakfast bar but that was clear from the hotel description.

the breakfast was varied and also included hot dishes

only small breakfast bar but that was clear from the hotel description.

there was also a small gym which was well equipped enough for a light work out

good wifi

this is a business hotel, so the room service menu has a limited choice

great bar service and good quality food

gym, comfortable bed, mini bar, view.

my wife gave expensive designer 6 t-shirts to the hotel laundry what was a fixed in a laundry list and only 5

rude staff breakfast was pretty shabby, instant coffee etc no laundry

laundry service is available and timely

have ordered room service twice and both of the times food looked like it was warmed up in a microwave

only downside i could think of is the jacuzzi and pool are closed due to renovations but there is a sister hotel

well paced, kind staff, good parking

parking at the ferry is easy and reasonably prices - 6 for the day

could be better (a bit more variety), wifi was pretty poor (though it's a good place to disconnect)

you arrived right downtown to explore - without traffic or more expensive parking

i had to walk into the business area to a cafe to have wifi to get an uber

a small refrigerator in the rooms would be great and a self service laundry would be amazing.

the only things i would add are vending for drinks and snacks and laundry for the guests to use

all - wifi sould be close with password

staff gave us a small cup of milk from the kitchen

no bar fridge or mini safe in the room

the city location is good, the hotel room view was to the roof of the first floor and to the laundry room

and because i stayed few days , there’s no towels from the laundry room

the gym is the very well equipped

no bar for drink

wifi was not reliable

it was a bit noisy near my room (101), looked like the laundry room was next door

only offered to send them off to their laundry provider which would have cost a substantial amount of money

they have a laundry service that is available only in specific times

sometimes they expected us to know certain things about services as if we are frequent visitors (laundry, taxi

arrogance of the guy at the bar (venezuela)

there are many services (restaurants, laundry, pharmacy, atm, barber, groceries) and public transport (bus,

busy hotel don’t expect early check in or late check out

no food available by room service since covid, even though information was still

room service only till 22:00, with few options of light meals and overpriced.

location, great staff, nice breakfast and the best wifi in any hotel i have ever visited

free parking across the street

be aware of the market every 2nd and 4th sunday of each month that occupies the parking area in front if the

accessible parking, incredible hosts, fantastic breakfast and daily travel planning advise

wifi - connection not good

also plenty of parking and a perfect place to stay if you want to visit pena palace

laundry service for a charge

gym was unfortunately closed during my stay.

lovely little bar and great breakfast

the underground catacombs to the spa were so fun to walk through. the pool was cool.

no wifi in room; not real coffee; having to pay for the key of the safe box

great location, room is very clean, breakfast is just ok, very comfortable!

- old fashion room, furnitures - not so quick wifi

the day so we didn’t get to carry the bags all day till the flight we didn’t know they had breakfast

was perfect for what we needed, breakfast was more than enough, location is good you have a metro station right

simple and very good, breakfast is great

i am from humble stock so bar prices looked high to me but all this good service has to be paid for so you pay

an amazing array at the breakfast buffet and delicious food in the bar

breakfast, the location, members of staff!

20th century palazzio set in lovely gardens with an infinity pool, and within, has an atmospheric bar with a

the pool is surprisingly large for a city hotel, the bar and fumoir are very elegant with an old school style

for sustainability, less laundry would be good

beds were too firm for my liking. no laundry or microwave.

no microwave or self laundry facilities

the food menus were kept up to date and the room service was prompt

get onto the guest wifi in my bedroom but reception staff got me onto their meeting room network and my bedroom

in the states you have at least 7 -8 laundry soaps and cleaning products that are

view’ guys please don’t name it terrace view’’ if all you see concrete walls with hunging laundry

rooms are fine, but if you are unlucky to have the room next to the kitchen be sure your wake up time is 7:30am

is provided delonghi coffee machine, as well as tea and cakes is served thru out the day at the kitchen

the staff were a bit noisy in the kitchen early in the morning

we especially enjoyed the peaceful outdoor pool area and bar which the hotel offered

even suits room no possible for family if they have more then 1 kids

we used the gym too which was highly convenient

a quality hotel in service, friendly and good breakfast

great new hotel in downtown.great pool and clean room,great breakfast.

missing usb socks in the rooms. laundry services delayed.

the view from the rooftop bar was excellent

room service would be very good

great shower in the room, good wifi, nice pool to cool of in after a long day walking in the city

thing very clean room service every day staff very friendly thank you for a great stay we will definitely come

there is a living room for guests and a laundry available

good location 24 check in great value good european breakfast has laundry

when i requested an iron, the laundry staff came and picked up my clothes to press it themselves

an unpleasant smell in the room, maybe because it was on the eighth floor, the same one where the laundry is

the laundry service was not available in the afternoon

the laundry service was very much appreciated

my bed and pillows. staff gave efficient and very accommodating service. same day laundry.

the staff from reception greeting/checkin to restaurant staff at breakfast and the housekeeping were amazingly

it would have been nice to have a better bar area, but it's not a deal breaker.

were really helpful from check-in, through room service and breakfast was very good