laundry service was provided upon

they also provide laundry service

large room, everything clean, attentive staff, laundry service and delicious breakfast!

location and beautiful view. song birds right outside window. laundry service.

cosy, quirky and a lovely place to stay. great wifi!

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

children are allowed in the pool would have been useful as it was not a relaxing environment with kids

very clean and modern entrance and bedroom. good wifi. friendly staff. great location.

gym and spa were great

wifi was intermittent

more like a small apartment with sitting area and kitchen facilities

great location, very good wifi and great hot water

lovely bar downstairs with great cocktails, and the manager is a lovely chap

room was very small and there was no wifi in my room but as i was only staying one night it wasn't too much of

add ons (e.g. breakfast, laundry) not the best value for money

the menu did not present healthy options for kids so we only ate in the hotel one evening.

asked for early check in, which was arranged with a room upgrade

the kids used the on-site pool (free) and enjoyed themselves

small problem with room service we ordered, the menu didn t say it included very spicy sauce and we ordered

room at the back turned out to be above the hotel s laundry facility which went on all through the night

on day four we discovered the hotel does not have a self-service laundry and there is no public self-laundry

really a problem, but i was amused that the slip i filled out for the laundry service didn t seem to recognize

and we had to request more tubs of milk on three occasions for the room, just a couple left by room service,

we had the best nights sleep we've had in a while and breakfast was delicious

as i travelled alone an option for room service for meals would have been nice.

rooms are nice and the hotel bar etc very good

pet friendly as on ground floor no stairs so easy access letting dog out

a true pet-friendly hotel

good wifi signal

to pay by card instead after this we then got our room key to go into a room with a view of the laundry and a

were awoken really early in the morning with the sound of the laundry trolleys being wheeled right outside of

parking was a little difficult

excellent room/bathroom, pool/sauna facilities, restaurants and parking

room service was very fast and the food was impeccable will defiantly be staying there

which was a shame, the rooms were lovely, warm and welcoming, from entering the hotel to our room bar and

the breakfast was also very nice and

the spa bath was fantastic the bed, the bed was something else

great food plenty of local specials, breakfast was perfect plenty of chose

location is great with good swing park for kids and plenty of parking

parking right up in the castle

parking facilities also food and service was great had lots to choose from on the menu

with my adult son, who has a learning disability - he is prone to anxiety, but the staff in the bar and restaurant

good wifi despite the thick walls and the place has a lot of character

maybe a link for deals with the golf club for residents

parking was a little tight as shared semi on street with the row of houses.

t.v. wasn't fully functional. hot water tap dismal. parking.

free parking on the door step, delicious full english breakfast, handy for visiting durham

bar and dining area

parking for the motorbike

every staff member from check-in, to bar staff, to restaurant staff were exceptional

staff where brilliant, the gentleman who worked it the bar was lovely and very attentive!

wifi didnt reach the room

struggled to get wifi working but managed in the end.

the bar is so comfortable and the service was great

room was spacious wifi was brilliant and easy to access bed was lovely

wifi was excellent, the bed comfortable, staff kind, room clean

lots of free parking

the kids burger was pink and no desert that they asked for but got an alternative

some issues connecting to the wifi

free and easy parking, friendly staff and clean bedrooms with tea and coffee making facilities.

parking, takeaway food and late opening co-op

plenty of parking ,and locally there's places to get food also near a co-op

clean room with kettle , coffee, tea & free wifi. comfortable bed good value budget accomadation

location fine for car owners. safe parking

was lovely, room was very clean and comfortable and the breakfast was delicious

of free parking, clean room, comfortable bed

parking was right outside

beautiful grounds and enjoyed the fire engine bar and a meal in the restaurant

really enjoyed my stay, got room service, used hot tub and felt nice & relaxed after my stay

wifi coverage - not great in our rooms

meal back to be cooked a little longer ( lamb chops) he sent waitress out to say he had closed kitchen 8

no gas in the kitchen. limited breakfast and dinner options.

great location, easy parking , excellent food , staff first class.

room was next to the kitchens and having a window open during a very warm period meant that we were subjected

i chose not to have breakfast so could not comment

peaceful, beautiful room and bathroom, lovely grounds and delicious evening food delivered via room service

room slightly tired bar staff at evening wedding reception not friendly or polite

good parking

the breakfast could of been better.

big, comfortable bed. early check in.

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

ground rooms opening onto car parking spaces. staff. room service. bathroom.

wifi was not very good in our room

find someone parked there when returning from trip out, to be told its probably someone playing golf

room looked onto laundry trollies

only thing i was disappointed with was that i believed breakfast was included in the price and it wasn't but it

the pool the surrounding is abit grubby needs a good clean , when swimming could see dirty

place to stop enjoyed it definitely recommend it i ll be back to play golf and my wife will use the spa

very spacious, the kids loved the space

excellent staff - in pool area/ ozone area - food fab

the spa is so relaxing, and the recently added heated outdoor infinity pool is unbelievable on a cold

of the spa facilities wasn't available, however this was clearly explained by a lovely member of staff

the spa is so relaxing, and the recently added heated outdoor infinity pool is unbelievable on a cold night

niggle -- but the underground access to the spa at the hotel end deserves a lift rather than the stairs

would have preferred not to be woken at 6.45am by noise of laundry being collected!

couldn't find any staff in the early evening, as we were going to order a room service meal

medieval building, with an additional gym and spa

free strong wifi throughout hotel

room was amazing for the value and food was great, can t comment on the pool as we didn t get to have a dip

parking - more than enough location - close to city and a1 staff - are amazing and always there is

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the

was in a great location just off the main road ,and ample parking, just what you need and want rooms were large

cheap price, clean room, convenient location, easy parking, friendly staff

couldn’t do enough for us, really professional and great breakfast, really good valve for money

before top floor it was beautiful this one was a basement room dark and dingy with staff pushing laundry past

room was lovely inside just the view was a wall and we were right next to the laundry which you could hear all

old building and mature grounds with enough parking and ev charging

lovely room,bed was really comfy and room service was on point .

rabbit poo all over the crazy golf area just overall outside

good parking, and it was very handy for the business course i was on

parking not a problem

good wifi and warm

poor wifi. hotel is a bit rough around the edges but for the price you cant complain.

parking ease. great value for the price.

modern, new .. everything works , nice bar area, lovely service from staff

spacious, late check out.. 24/7 reception, very clean, great price

coffee machine broken in restaurant & bar at same time

modern and very clean open lobby which led to the bar then breakfast area.

a good local knowledge, it's right next to the town centre, easy walking distance to everything, breakfast wwas

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you

the kitchen also closes at 20:30 and we only just managed to get a dessert

i stood around for a few minutes while the waitress stood in the kitchen talking about the night before

free wifi

love the fact it's pet friendly x

it was great having a guest laundry to use

i liked the fact that they had a guest laundry where you could wash your clothes at no charge

good food, free customer laundry

desk staff were very nice and helpful when we needed to use the laundry facilities- bonus the machines were free

) the laundry also became out of service (which happens) but there was no other option apart from

good facilities free of charge, and a nice bar area

to find, easy to park, quick check in/out, bar area good, room clean and tidy, wifi good and easy to connect,

is that we arrived at 1am after a very long journey and asked for a sandwich from the 24 hour room service menu

i can t comment on the gym as we didn t use it

free wifi

the need to order room service from the bar or reception, no way of doing it from the room.

breakfast time was very busy

spa is currently being updated but this really isn't a negative, more of a positive that it's

the hotel was very clean. the facilities were good ie pool and gym facility

friendly staff, clean room, wifi good, good shower and fan in room.

car parking is secure and the wifi ok

lovely stay lovely bar lovely people, really nice for a nice little get away!

lost count of how many times i went to the bar for a glass of ice water room was clean and comfy wifi was amazing

free parking in a secure area next to the pub

location, not walking distance but really convenient location & easy parking etc

parking places are available and included in the price

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

very laid back atmosphere, free parking, what more could you expect

parking available comfortable bed good breakfast friendly staff excellent price

free wifi

breakfast was very good staff always helpful and polite expecially bar staff

the bar prices were a little high as well which was surprising

very modern and clean. huge room and comfy king bed. the fussball table in the bar was fun too.

our room was for two adults and two kids (8 & 5) and it wasn’t really big enough

the breakfast bar area is a nice setup with plenty of options for breakfast

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

we used the bar where again the staff were very friendly and cocktails were tasty

kids enjoyed it

and nothing was any trouble for him was always happy to help us and very friendly with the kids

the room service was quick and drinks were ice cold

and we had a great breakfast sausage was good quality and eggs cooked how you wanted them

a selection of mock tails would have been good for the kids

pool was a little overcrowded due to swimming lessons taking place on sunday afternoon and the

20percent off dinner was very nice and breakfast was fresh and tasty

excellent location easy check in beautiful room with river view lovely breakfast

no one aviable to help with tray food for kids to room

and helpful staff with great range of restaurants and pubs nearby and an additional bar on sight

very stuffy, no instructions how to use anything in room wasn't made aware there was a pool or gym expensive

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

efficent, easy room service and spacious, clean rooms

rooms are clean and comfortable good wifi

the gym was excellent

didn't have brilliant success with the wifi

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

laundry shot was quite near our room which made a bit of noise

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

would have loved laundry facilities but that s me just grasping at straws. it s excellent

was unable to access my room due to missing laundry

peaceful, lovely surroundings. plenty of parking space and free. comfortable spacious room.

asked for extra cleaning as got kids with allergies,but room was dusty,specially beds around pillows and carpets

there was ev charging available which was easy to use (once i had figured it out

i wouldn't have been so relaxed if we were in a city centre, even with private parking

staff and laundry

comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam

sumptuous towels, state of the art tv i could cast movies to from my phone, fabulous food (i got room service

of city centre, helpful and friendly staff called our room to let us know we were able to use the spa facilities

pool small