breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

although no towels available in the spa area you, you need to bring them from your room

good wifi

hotel nice and clean comfortable beds good wifi lovely bathroom great gym sauna steam room swimming pool sky

good parking

i liked the fact that they had a guest laundry where you could wash your clothes at no charge

good food, free customer laundry

the guest laundry seemed to be getting used for staff/hotel use, which wasn t too much of a pain as we had

loved the fact that they provided an excellent laundry at no cost

there are laundry facilities available

free parking breakfast was amazing staff so

so if you are not a dog lover or have allergies you would need to make sure your room was none pet, and you

plenty of parking spaces in hotel grounds

have been great to know what was going on in the bar downstairs as there was a quiz on and it was a bit late to

a fridge in the room and room service would be good

good parking

clean hotel, with parking, short walk from the metro to go into newcastle as we was watching the rugby, the

after the cleaner had cleaned), great check in / out times (3pm/10am), free parking, excellent wifi

the wifi did not work and the phone service was bad

lovely clean and well equipped rooms, off road parking and great location

bar closing 10 pm no room service after 9.30 pm

great location and helpful staff. large room plenty of room for kids. decent breakfast.

the pool was an additional bonus and the kids loved it

the leisure pool and shanuas were beautiful so clean and so

the best part was swimming pool and jacuzzi

room looked onto laundry trollies

it was dirty, tiny and full of kids dive bombing into the pool

didnt grt to use other faciloties as visited for a wedding at another venue early check in was accomodated

room was lovely and bright overlooking the golf course

early check in available free of charge, clean rooms, excellent restaurant next door, buffet

oh and a 24 hour bar too

staff, the cleaning staff are doing a fab job (they never get a mention usually), and the buffet breakfast was

great location, staff polite and friendly. good breakfast.

breakfast had huge choice of cooked or continental food

nice to have a starbucks downstairs, a 24 hour bar and a gym

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

small room adjacent to laundry. lots of steps and long corridors.

the room was right by the laundry room and felt like we where down in the cellar

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

great bar on site. stunning views. quirky decor.

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

parking was easy and secure

gorgeous view of the seafront with private parking

breakfast provided was of the best quality ingredients, tea, coffee all top quality, looking

location, decor, breakfast, quiet, clean

they also offer a laundry service

free parking

early check in as most places won't let you in until after 16:00

a little crowded on the top floor, reception area narrow & inconvenient, wifi (extremely) weak on the top floor

with my little dog a plus for me for welcoming dogs i would not stay anywhere not taking pets however the hotel

i suspect that having to serve a large coach party led to an overstretched kitchen

room service is fast and food stunning , great choice at breakfast

breakfast was nice...good choice.

bed was so comfy and breakfast was so tasty and fresh. location views were also lovely.

good parking & room basic but fully adequate

kids eat free

paid for wifi but could not get any coverage in the room.

size of room, bar area

stayed for a night with my dog, and it was really well suited to pets

free, fast wifi

the bar was a lovely place to sit and it had outside space which would have been great if we d had

staff couldn t have been more helpful with check in/check out, room service etc

bar wonderful, we didnt have breakfast

got room service and the food was really nice too

the bar is festive and the barman, jack, was friendly and super interesting to talk with

woken up early by their laundry deliveries and loading

dirt laundry piled up on floor next lifts on arrival and leaving

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

like piles of dirty laundry and pillows in corridor when arriving

delivery & pick-up of hotel laundry in the hotel car park at 6

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

no self laundry facility.

the location and the gym

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

no laundry bag in the room, and only one shortbread on the tea tray

the laundry service was good

services for kids were amazing

and surrounding of the building was fantastic the staff so nice the only problem was swimming pool was very busy

no free wifi!

loved the comfy bed and the pool and sauna

the pool and spa and gym was very organised

the gym and spa facilities were amazing - all staff were very friendly.

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes

great breakfast options on the morning

the breakfast was very good with plenty of variety for all tastes and dietarys

guest at the hotel denied access to the roof terrace bar

lovely breakfast, staff were all attentive throughout my stay. location was ideal.

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

staff were helpful and friendly and having a laundry room helped with 3 young children

free laundry

there is laundry facilities

very good transportation nearby free laundry

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

hotel bar and restaurant was good as well

very modern & staff were lovely. the food was really nice! & the room service was quick

spotlessly clean, very nice breakfast, great gym, staff are all really friendly, great location

the hotel clearly has wifi but

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

great place and location. great decoration, and they left a gift for my dogs. very pet friendly.

also early check in or late check out available for 15 pounds per hour, give me a

early check in/ luggage storage

complimentary room upgrade, a superb and spacious room, good cardio gym, loyalty membership and very professional

wifi a bit slow. no seeds at breakfast.

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has

good wifi

no one aviable to help with tray food for kids to room

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

wifi is free too

ordered room service and the girl in the restaurant was so friendly

excellent value for money regarding the kids eat free deal

i found the pizza i ordered for room service so lacking in taste i couldn't eat it and gave it back

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

would have liked a laundry service

probably is from the laundry but it s not pleasant

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

logging into the wifi was brutal

spacious rooms, a very modern kitchen with everything required for self catering

the location was excellent. the wifi was good.

much more space and with a kitchen you can make some tea or coffee or even cook

wifi intermittent

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

found several items missing, such as the safe, iron and laundry requests

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

room really clean and fresh, nice bar area and excellent breakfast

friendly staff, they have arrange an early check in for me(it was very useful as i have take about 18 hours

the room was in a great location and very comfortable and clean. breakfast was lovely

staff and laundry

room service ended up being complimentary due to an alternative ingredient in late night sandwiches

were friendly as we passed by, the pool attendant enquired about our experience in that area and kitchen staff

room service was so good

very friendly staff clean room with a lot of space. fabulous breakfast

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

good bar and restaurant with pleasant and attentive staff

early check in, great location and friendly staff.

is in prime location for nightlife in newcastle, was great value for money and a unbelievable breakfast

menu for room service is limited to pizza and sandwiches

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

beds are very comfy, shower was so hot we were in a quiet room service was amazing , i said we were coming for

decent size room, good wifi, gym on site even though small

breakfast was lovely

spotless, beautiful rooms, amazing powerful shower,great choice at breakfast, bar staff very chatty

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

breakfast was very limited for kids

wifi is so important for me when i m away, that was excellent too

the area is absolutely not suitable for kids with the pubs and clubs within such close proximity- each time

wifi was a little slow and unstable. water pressure for shower could be stronger

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

wifi connection not very good.

excellent location beside seaside, clean room, friendly staff included wifi and nice breakfast selection were

wifi in and out needs better connection

staff and laundry

modern hotel , friendly staff , lovely room , huge bed , fab shower , bar area great

good choice of english and continental /gym facilites room service if required/seating spread

gym space is more of a narrow hall than a space for physical activity even though it has some nice

wifi - password given didn't work

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

also the room service, not room service

clean towels were only provided on the second day after we met the housekeeper and requested room service

also, the laundry was clean and fresh

a very pet friendly hotel

great location, pet friendly & lovely & clean

massive room. east check in and parking. it was very good value for money.

atmospher rooms are outstandin cleanliness 10 out of 10 and if you feel like it proper family bar for everyone

laundry shot was quite near our room which made a bit of noise

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

would have loved laundry facilities but that s me just grasping at straws. it s excellent

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

very clean and well laid out and the kids had separate single beds

arrived pretty late and was kindly given complimentary late check out which was greatly appreciated

parking was tricky but as it was a sunday, it wasnt an issue

nowhere to wash clothes. no public laundry.

reception staff very clean room very friendly staff at breakfast good breakfast very good wifi

staff helpful with early check in and late check out as we are ihg members

our pet was also well-treated

the buffet breakfast was fabulous as well, and everyone was very friendly and helpful

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

.everything except the breakfast

couldn’t do enough for us, really professional and great breakfast, really good valve for money

was in a great location just off the main road ,and ample parking, just what you need and want rooms were large

didn't have breakfast

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

is too tight walls to close to beds and the office desk to low for tall people and opposite of kitchen

the gym was clean and the machines were good

small mark on bedding/seemed like a laundry burn more than dirt so never complained

i also appreciated the very affordable in-house laundry service

parking only if available couldn't always connect to everything on wifi

friendly and helpful staff; substantial and tasty breakfast; room and linen, etc very clean

only 6 parking bays first come first served but car park not too far.

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

breakfast the next morning was very good

the suite was lovely with a great choice of snacks and mini bar choices too

fabulous rooms, quote, comfy beds. breakfast was fabulous.

excellent, grounds lovely, river walk in grounds superb, room clean and spacious with mini bar and coffee maker

not a great wifi connection but it is an old big

room service was slow 50mins not 20mins as stated

also noted a nice golf course 5 mins walk down the avenue, looked nice

room service wasn't a room service, i couldn't order on website somehow (tried ipad, android), so i

maybe a link for deals with the golf club for residents

car parking is secure and the wifi ok

close to where i wanted to be free parking a bonus

there was no wifi connection in the room

improved wifi coverage to top rooms

convienient location, good bus services to the city and the metro centre. free secure parking.

of the spa facilities wasn't available, however this was clearly explained by a lovely member of staff

niggle -- but the underground access to the spa at the hotel end deserves a lift rather than the stairs

small-medium size gym with everything we needed

the spa was fabulous and so was the food

little bit of a problem finding a lounger around the pool, with many people leaving towels and/or robes on

very laid back atmosphere, free parking, what more could you expect

friendly welcome, easy parking

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

wifi code, a toilet that didn't take 20 minutes to fill!

wifi was shocking cleanliness was poor