great location, breakfast was nice.

great bar and staff

breakfast was excellent and couldn't have asked for more.

friendly staff and lovely gym

room was nice, decent enough gym, good location, parking opposite, reasonable breakfast.

loved the fact that they provided an excellent laundry at no cost

) the laundry also became out of service (which happens) but there was no other option apart from

desk staff were very nice and helpful when we needed to use the laundry facilities- bonus the machines were free

it was great having a guest laundry to use

there are laundry facilities available

property is ideally located being right on the sea front, with lovely gardens and parking spaces

great breakfast

good car parking

location, decor, breakfast, quiet, clean

parking was easy and secure

the room was right by the laundry room and felt like we where down in the cellar

small room adjacent to laundry. lots of steps and long corridors.

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

food and room service was fabulous!

to be done about it but car parking was a squeeze

the wifi did not work and the phone service was bad

there is a private car park too so didn't need to worry about he parking at all

lovely clean and well equipped rooms, off road parking and great location

after the cleaner had cleaned), great check in / out times (3pm/10am), free parking, excellent wifi

due to covid restrictions there was no room service so towels etc not changed or bed made daily but understand

bath and a shower a safe and was very clean and bar was cosy

a bonus also, i loved using the pool, jacuzzi sauna ect, the food was delicious, drinks in the bar were reasonably

was a shame that there was no room service as we like having breakfast in our room

here quite often as the kids love to stay here

veiws from the balcony there was a good selection of food and drinks in the restaurant it is also pet

are very pet friendly

only thing would be room service an maybe later drinks for residents

have been great to know what was going on in the bar downstairs as there was a quiz on and it was a bit late to

tea/coffee hair dryer and free parking was an added bonus

the room was fine and the wifi worked well

amazing pool, jacuzzi steam room and sauna

could tell you about opening times of gym/swimming pool or even a menu of sorts as they provide room service

liked the facilities such as gym/pool and bar/restaurant area

parking was easy and bar was well

hotel is stunning the room was huge and spotless and very comfortable we used the spa which was also top class

we loved the room, the restaurant,spa was very good staff excellent

go out their way to make it a memorable experience and the spa facilities are the best i ve

of the spa facilities wasn't available, however this was clearly explained by a lovely member of staff

the spa is so relaxing, and the recently added heated outdoor infinity pool is unbelievable on a cold night

room looked onto laundry trollies

swimming pool & spa area well controlled and managed

was fantastic, wasn't expecting a suite, but the spa bath and 55 inch tv was a great surprise, would definitely

food was amazing. bed comfortable. spa was fine

the pool the surrounding is abit grubby needs a good clean , when swimming could see dirty

some issues connecting to the wifi

our room was big and the sofa bed was perfect for kids. tasty breakfast

lots of free parking

area which was delicious, breakfast was amazing - lots of choice for gluten free customers - free parking &

the hotel is a little dated, gym equipment in particular was very old fashioned.

they also offer a laundry service

a little crowded on the top floor, reception area narrow & inconvenient, wifi (extremely) weak on the top floor

free parking

wifi is good

were there for 7 days and twice had to ask for more toilet rolls - room service didn't seem to check this, or

the wifi - my antivirus rejected it because it was not secure.

we got room service breakfast was cold

location, loads to do nearby, fantastic room, friendly and welcoming, super breakfast, easy parking

great parking with big spaces,friendly staff,comfortable room and great breakfast all on the seafront and

loved everything about this place from the receptionists, the breakfast staff etc , etc

there are plenty of rooms on the ground floor with easy access to parking if that is more suitable to your

knights restaurant and library bar very pricey for us .

also noted a nice golf course 5 mins walk down the avenue, looked nice

rooms were very clean room service was amazing

a mixed party of 8 the location of the hotel in relation to the superb golf course next door suited the gents

were awoken really early in the morning with the sound of the laundry trolleys being wheeled right outside of

to pay by card instead after this we then got our room key to go into a room with a view of the laundry and a

parking for hotel guests as had to compete with spa guests and golfers

negative is the tv channels were a little dated and poor wifi connection but not really a necessity for me

the staff even made some swans from towels & rose petals on bed as it was our wedding anniversary

likely going to come back for a night or few to experience the rooms and get a break from the kids

all the staff from the manager and reception to the bar tender and maids were so polite and

room service could have been extended to a later hour. by 10pm, nothing was available!

very weak wifi

me but i think this is due to my back surgery, when we arrived also i asked for mrs & mrs in rose petals on the

woken up early by their laundry deliveries and loading

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

dirt laundry piled up on floor next lifts on arrival and leaving

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

like piles of dirty laundry and pillows in corridor when arriving

everything else! great room; lovely breakfast ( 10.50 each extra); room service was a god-send!

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

no laundry bag in the room, and only one shortbread on the tea tray

the laundry service was good

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area

fantastic pool with the kids loved using before breakfast

reception (local lass libby) to bar staff and breakfast - all superb

the views of the tyne bridge room service staff room

changing rooms not that clean- dirty nappy left on sink ud83eudd22 spa lets this hotel

kids swimming lessons going on in a pool that was already quite small

warm, hot water, free wifi that worked much better than premier inn wi-fi when i stay in their current hotels

couldn’t do enough for us, really professional and great breakfast, really good valve for money

i think there should be decent fresh coffee at breakfast rather than sachets of instant.

the breakfast was extra but brilliant value for money a lot more than expected

close to facilities and got early check in

excellent choice of breakfast, location & evening meals.

has a small gym which is great

room service very good

wifi connection was weak in my room.

the rooftop bar was an unexpected bonus with the best views over the town and tyne

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

didn't have brilliant success with the wifi

efficent, easy room service and spacious, clean rooms

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

it's an excellent hotel with a superb bar which is part of gino's restaurant

very comfortable bed, free wifi, great location, close to the city centre

excellent location easy check in beautiful room with river view lovely breakfast

customer service, from reception to bar to breakfast staff

no one aviable to help with tray food for kids to room

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

there is laundry facilities

laundry room has no venting

staff were helpful and friendly and having a laundry room helped with 3 young children

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

andrew was amazing and the late check out really helped us to plan our day

wifi connection not very good.

excellent location beside seaside, clean room, friendly staff included wifi and nice breakfast selection were

wifi worked very well

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

lovely bar next door

also early check in or late check out available for 15 pounds per hour, give me a

pet fee was a little higher than i expected, i think it was lower a year ago

probably is from the laundry but it s not pleasant

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

would have liked a laundry service

plenty of parking ,and locally there's places to get food also near a co-op

clean room with kettle , coffee, tea & free wifi. comfortable bed good value budget accomadation

wifi connection is poor and the whole place has some thriller flair which might make you feel

private parking

onsite parking

also, the laundry was clean and fresh

pet friendly but charged and extra 30 on arrival for having a pet

television signal could be better but with children and wifi facilities didn't really effect us much but maybe

tv signal and wifi a little glitchy but not a particular issue

when we arrived back at hotel shortly after 9pm to be told the bar was already

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

found several items missing, such as the safe, iron and laundry requests

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

staff and laundry

comfy bed, good gym , very clean, happy staff.

breakfast is fabulous with the help of ian one of the kitchen staff he so lovely and welcoming

didn't try the pool or evening meal so can't comment

gym is a good size for a hotel with a small pool

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

central location breakfast choice was good kids loved waffle's for breakfast

service, after travelling all day we just wanted to shower & put on pjs but had to order from bar

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

projectev 7kw chargers and one projectev rapid charger (although could not get this to work) for ev charging

room service meal and the breakfast was lovely.

recently refurbished easy parking ev charging easy walk to city centre

city , but transport was close (metro) and didn't take long to travel in nice breakfast choice ev

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

gym & breakfast

room was clean and check in was easy our room was ready early so paid 10 to get early check in but if it

both bedrooms ensuite, relaxing lounge nice kitchen

hotel staff great , coffee at breakfast not so great

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

and affable, special mention to daniel and victoria at reception as well as to the lovely bar staff

centrally located, quiet room and excellent breakfast.

light and airy feel, the reception area and bar area are well designed and you want to stay and have a drink,

the gym was a very nice bonus

the open plan lounge and kitchen ideal for a few pre drinks before a night

we are used to having just the one bedroom with bathroom but to have the living room and kitchen as well was

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

telephone system for requesting access codes the wifi password left in the apartment was out of date the kitchen

amazing little kitchen

small mark on bedding/seemed like a laundry burn more than dirt so never complained

i also appreciated the very affordable in-house laundry service

parking limited we had to park in a public car park some 100 yards away, not nice carrying laugage

location ,the breakfast ,ensuit to my room no shared facility

location directly opposite the beach with parking

staff and laundry

the breakfast last year was buffet style for the hot food, but not this time

good choice of english and continental /gym facilites room service if required/seating spread

nothing the hotel could control. due to covid19 spa and gym closed

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

would have loved laundry facilities but that s me just grasping at straws. it s excellent

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

laundry shot was quite near our room which made a bit of noise

nowhere to wash clothes. no public laundry.

was a little cold in the bar area but i think the heating might have been on the blink as there were oiled

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have

location, staff, clean, breakfast

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

very spacious rooms with kitchen area. breakfast was good too.

adults 2 kids and a dog, dog bowl and bed in the room for the pooch

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

unable to get wifi

room service

covers i manged to knock my leg off the very hot radiator, no injury but could be dangerous if kids in the bed