small-medium size gym with everything we needed

the spa amazing, the food amazing the room amazing

hotel is stunning the room was huge and spotless and very comfortable we used the spa which was also top class

one evening we asked for room service and food came after an hour and very cold, the reason i didn t return

food drinks room service we had the lot and the whole experience was first class

private parking

attentiveness to needs cleanliness etc tv wifi dryer racks power heating shower sitting area linen etc continental

location fine for car owners. safe parking

wifi code wasn't displayed

lots of parking spots, good size room

reception staff really nice and friendly as were breakfast staff

oh and a 24 hour bar too

we used the little gym which served a purpose

we ordered room service and the fish was just batter

food was very poor, they ran out of food at breakfast every morning of our stay we got room service and the food

i liked the fact that they had a guest laundry where you could wash your clothes at no charge

the guest laundry seemed to be getting used for staff/hotel use, which wasn t too much of a pain as we had

it was great having a guest laundry to use

there are laundry facilities available

desk staff were very nice and helpful when we needed to use the laundry facilities- bonus the machines were free

fiddly but it all worked well we did not find it disturbing, but there was some noise from the bar downstairs

poor wifi. hotel is a bit rough around the edges but for the price you cant complain.

hole in floor under carpet, previous guest's soap still in soap dish, slamming doors, poor wifi

room with wifi and all the facilities you need (microwave, fridge, kettle)

parking ease. great value for the price.

parking was easy and secure

the kids loved the fact you can sit down in the shower cubicle

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

good breakfast good parking

breakfast was a real highlight

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

small room adjacent to laundry. lots of steps and long corridors.

the room was right by the laundry room and felt like we where down in the cellar

modern design, room was decorated beautifully and the bar and restaurant facilities were exceptional

were awoken really early in the morning with the sound of the laundry trolleys being wheeled right outside of

to pay by card instead after this we then got our room key to go into a room with a view of the laundry and a

the spa and pool. great enjoyable experience with the kids. beautiful grounds.

spa area great we just wished we paid extra for use of hydro pool etc

didn t get chance to try the gym & spa facilities- maybe next time!

good parking

location central to all seaburn amenities and free spacious parking

golf room was very comfortable with a lovely shower room

breakfast was gorgeous, location spot on and there was parking

only downside was no dining room service in the morning ie: no breakfast

here quite often as the kids love to stay here

beautifully clean pet friendly room, live local but we stayed here while having work done at home, this place

swimming pool area amazing and so helpful bar area clean and again friendly staff location and parking

and my grandchild had a fab day away at this hotel the grand hotel sunderland pool was great breakfast was lovely

staff comfort wifi

if they did room service, this place would be fantastic, but at the moment, they don t.

wifi wirked well plug sockets by bed

bonus is there s an ev charge point

the sea view and bar downstairs

nothing staff were great happy to help with extra parking ud83dude00

the wood panelling, four-poster and fireplace all made for a really beautiful stay, and we loved little secrets

room service wasn't a room service, i couldn't order on website somehow (tried ipad, android), so i

changed room since the first one had poor wifi connection (was on the highest floor in a tower) and an unusual

nothing except that the bar menu is a little limited but not a problem

evening meal unless you book you only get a bar snack.

paid for wifi but could not get any coverage in the room.

staff are great and even gave the kids the time of day

some issues connecting to the wifi

wifi was excellent, the bed comfortable, staff kind, room clean

friendly staff, clean, decent equipment in the gym

in a chalet in the grounds very comfortable lovely big bed and bathroom was fantastic with big spa bath

was a room service option but no way to actually order this apart from go to reception

bar and restaurant staff extremely

bar staff and waiters were really friendly and helpful and made you feel relaxed the meal on the

amazing 10/10 also , the bar caters for eveyones tipple ud83dude00 kelly and

no food in bar after 5pm

amazing pool, jacuzzi steam room and sauna

good facilities free of charge, and a nice bar area

the wifi is terrible

location. parking. rooms and food

really a problem, but i was amused that the slip i filled out for the laundry service didn t seem to recognize

on day four we discovered the hotel does not have a self-service laundry and there is no public self-laundry

room at the back turned out to be above the hotel s laundry facility which went on all through the night

good wifi

the lifts were out of order and it lacked facilities like a spa or gym.

add ons (e.g. breakfast, laundry) not the best value for money

got lost trying to find the gym despite signs being present

a bit dated, no in room fridge, no twin beds for 2 kids just doubles

how confusing the supposed free wifi was to organise. ended up having to buying it.

one of the few hotels that still charge for wifi. 10 is a joke!

great location, very good wifi and great hot water

also a kitchen which was unexpected and nice

more like a small apartment with sitting area and kitchen facilities

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn t the best

i was shocked to find that the kitchen was closed

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

location and breakfast and the staff in the kitchen

breakfast less attractive at 25 each fixed price, so we went out / treats in town was amazing

loved our family room, it was great for us with 2 adults and 2 kids under 7

room looked onto laundry trollies

negative was spa small and pool full of kids

upon arrival was very friendly, facilities were excellent, staff member young guy on reception in spa /pool didn

room service was brilliant, food was delicious

staff food very good room clean and excellent value will use the hotel again especially with the golf course on

laundry service was provided upon

large room, everything clean, attentive staff, laundry service and delicious breakfast!

location and beautiful view. song birds right outside window. laundry service.

they also provide laundry service

access to the bar from the hotel lobby but we were advised that they were two separate businesses

outside the door was a big bonus and dog friendly and 5 minutes from the city with a wonderful bar and restaurant

good rooms with parking outside. excellent restaurant and all staff were very friendly.

didn t like the fact that there was a kids party on when we were in bar having a quite drink trying to any

the courtyard rooms are ideal for people who have pets

wifi was a bit weak.

their tvs in their rooms, cheap products usually fail quickly so are a false economy, plus the wifi code given

wifi didn t work for me the whole time i was there

needs more life in the bar etc there s so much potential for the hotel

bed was too small only a small double, the tv didn't work wifi in the room was almost none

i would recommend people to go in for a drink in the lovely bar and look around the ballroom if you want to

location car parking outside central location next to railway station friendly staff clean

cheap and well located with free parking

free parking & short walk to shops & restaurants

they also offer a laundry service

friendly great facilities , locality superb free parking on the street , lovely boutique style room , wonderful

a little crowded on the top floor, reception area narrow & inconvenient, wifi (extremely) weak on the top floor

free parking

breakfast hospitality fantastic was by far the best pet friendly guest house we have ever stayed in thank you

parking was easy and secure

location, friendly bar and restaurant staff.

breakfast was nice...good choice.

we got room service breakfast was cold

breakfast was very good,friendly staff

the breakfast could of been better.

a pool and spa for a rainy day

peaceful, beautiful room and bathroom, lovely grounds and delicious evening food delivered via room service

wifi was sporadic

large selection of breakfast items

couldn’t do enough for us, really professional and great breakfast, really good valve for money

i think there should be decent fresh coffee at breakfast rather than sachets of instant.

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

the breakfast was extra but brilliant value for money a lot more than expected

parking - more than enough location - close to city and a1 staff - are amazing and always there is

like piles of dirty laundry and pillows in corridor when arriving

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

couldn t access the wifi as it was unsecured.

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

dirt laundry piled up on floor next lifts on arrival and leaving

woken up early by their laundry deliveries and loading

facilities including two kitchens, a laundry room, pool table, darts board and large tv in the communal

shared kitchen and laundry.

fully fitted kitchen and laundry room were a bonus we were not

very easy check in. kitchen, laundry, pool table etc. my view was great.

couldnt get tv to work, it had to run through wifi and i didnt understand the instructions

got room service and the food was really nice too

bar wonderful, we didnt have breakfast

staff couldn t have been more helpful with check in/check out, room service etc

open wifi network is insecure.

our room was facing the road and since we were there to get a beak from the kids we spend a bit of time in the

from reception to bar staff were very friendly and welcoming

wasn't informed about dog being charged 15 pet night until arrival

ground floor room with patio doors leading to own parking space was outstanding

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of

bar service was excellent, friendly and professional throughout our evening

staff very friendly, easy car park accessibility, restaurant and bar were great

and we had a great breakfast sausage was good quality and eggs cooked how you wanted them

views were lovely at breakfast, in the bar and some of our family rooms

views were lovely at breakfast, in the bar and some of our family rooms

the kids loved the pool. the breakfast was fab.

rooms lovely staff lovley and very welcoming .lunch in the bar was very nice .great service

it was a good comfortable room with a great view. room service was very goos.

oh and bar is nice and friendly good choice of drinks and beers both on keg and real ale and the main food

were not told when the restaurant closed at night, but no major hardship as the bar had more atmosphere

wifi could have been better in all areas of the hotel.