were problems connecting to the wifi and i reported this via the app and a bloke came to sort it out within

helpful, our labrador was made welcome, our room was clean and comfortable, we had dinner in the bar area which

good location right next to the a1 m loads of parking and good facilities

staff are great and even gave the kids the time of day

the room was lovely mattress a bit hard for me and my partner but kids were fine with it personal preference

room looked onto laundry trollies

the wifi was really poor

early check in available free of charge, clean rooms, excellent restaurant next door, buffet

wifi signal was amazing & available in the room which was a definite plus

great location with private parking.

didn't eat in restaurant and bar menu was a bit limited

not a great wifi connection but it is an old big

absolutely beautiful and spotlessly clean, setting is amazing in a quiet part of town, ordered room service on

there are plenty of rooms on the ground floor with easy access to parking if that is more suitable to your

parking was not very good, there was quite a lot of parking but it was spread around the

it has a nice gym, swimming pool, and bar.

parking was easy and bar was well

good location good parking

no food in bar after 5pm

family member who was travelling with me was overlooked at the bar by staff who served customers that had arrived

very friendly staff. comfortable clean rooms. plenty of parking in an excellent location.

99 for a school kids pack up lunch (small carton of juice, apple, cereal bar and a muffin)

amazing fresh breakfast!

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a

like piles of dirty laundry and pillows in corridor when arriving

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

delivery & pick-up of hotel laundry in the hotel car park at 6

no self laundry facility.

there was a gym to keep the other half occupied, breakfast was simple but catered for allergies very well

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

dirt laundry piled up on floor next lifts on arrival and leaving

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

woken up early by their laundry deliveries and loading

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

the kids loved the pool. the breakfast was fab.

loved the comfy bed and the pool and sauna

think they had a gym membership to use gym and pool lots of foreign men made my wife and 14 year old daughter

gym, swimming pool and sauna was fantastic with the kids and the room was very spacious and comfortable

fantastic pool with the kids loved using before breakfast

not over priced, breakfast very good a lot of choice, the hotel was quite , well decorated wifi very good

excellent car parking

wifi very intermittent

poor wifi

not 4* property, room was v basic, still had covid notices up to avoid offering room service or

catena zapata room it was lovely clean and spacious and the little touch of the prosecco , rose petals and

bar wonderful, we didnt have breakfast

our room was facing the road and since we were there to get a beak from the kids we spend a bit of time in the

availability of gluten free and vegetarian options on late room service menu.

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

room with lovely fresh laundry

the laundry service was good

no laundry bag in the room, and only one shortbread on the tea tray

the room service choices. especially for kids.

wifi a bit slow. no seeds at breakfast.

socket in room in far corner advertises a fitness centre - but is very small room with minimal gym

dissapointed the bar was closed when we got back 2330

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has

clean despite the bad reviews and the staff where always busy and very helpful breakfast was very

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

well equipped and laid out gym

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

nice little gym too

the gym was really great with lots of equipment and the sauna was a perfect touch

chavy types at the bar screaming kids in the bar

room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great

one evening which were disappointing after the quality of food and drinks we had in the redwood bar and the

am aware of high standard of hotel ,comfortable seating in bar area ,clean carpark and tidy golf course nearbye

we were attending a wedding close by and was able to get an early check in

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of

our room was perfect, even wrote an anniversary card and sprinkled rose petals in our room such a perfect touch

clean wifi good and quiet

fantastic hotel, spotlessly clean, super friendly staff, fast wifi. thoroughly recommended

friendly staff and lovely gym

spacious, late check out.. 24/7 reception, very clean, great price

we ordered room service and the fish was just batter

room service is only available till 5 pm so you need to get down at the reception, in case if you

staff and laundry

friendly staff, lovely clean property, beautiful spa with great hours (including for kids 7am-9pm)

love the spa and wellness centre brilliant location

dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

would have liked a laundry service

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

probably is from the laundry but it s not pleasant

i liked the fact that they had a guest laundry where you could wash your clothes at no charge

there are laundry facilities available

loved the fact that they provided an excellent laundry at no cost

good food, free customer laundry

it was great having a guest laundry to use

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

pleasant staff - breakfast room service was really nice!

also early check in or late check out available for 15 pounds per hour, give me a

no restaurant and no spa on hand, lift was unpredictable as well

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

found several items missing, such as the safe, iron and laundry requests

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

laundry shot was quite near our room which made a bit of noise

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

would have loved laundry facilities but that s me just grasping at straws. it s excellent

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

first time i ve tried the gym however, and this was equally as pleasing

the staff are very friendly, and the wifi signal is strong

early but the very kind and efficient receptionis checked us in and told us how we could secure late check out

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

early check in on arrival which was really helpful

wifi would not connect

nice staff and clean rooms and an aced gym

the dining room staff were so attentive at breakfast

laundry , storage everything available, breakfast at cheaper price, if not included

staff were helpful and friendly and having a laundry room helped with 3 young children

laundry room has no venting

there is laundry facilities

very good transportation nearby free laundry

nowhere to wash clothes. no public laundry.

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out

the buffet breakfast was fabulous as well, and everyone was very friendly and helpful

pet friendly

staff helpful with early check in and late check out as we are ihg members

bed was ok to sleep and they allowed early check in and later check out

wifi signal was poor

didn t get any information regarding wifi. but wasn t needed as we were out for a stag do

lost count of how many times i went to the bar for a glass of ice water room was clean and comfy wifi was amazing

close to where i wanted to be free parking a bonus

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

kids loved the robot room service butler beds very comfy, rooms very quiet

wifi was terribly slow

the room service robot is something my kids will remember forever

there was a hairdryer, extra linens and pillows, tv and free wifi

staff and laundry

wifi did not allow me to connect to my vpn for work which made it difficult to get work done

choice of room service food on the 24 hour menu

the breakfast is good with a lot of options (there is a buffet and a menu)

it was all fine, didn t have breakfast or use the bar or gym.

staff very friendly and courteous, breakfast first class, comfortable bed and upgraded room much appreciated

many disabled car parking

at the inn, the hot tub was amazing, also nice touch with the complimentary stocked mini bar and welcoming treat

and was told we have never had a complaint which was strange as we saw food being returned to the kitchen from

website misleading as there is actually no spa available to all guests, which is implied

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

make the parking a bit clearer

wifi was shocking cleanliness was poor

parking available comfortable bed good breakfast friendly staff excellent price

breakfast cleanliness to a high standard staff make the hotel feel like home perfect secure parking good value

laundry dotted around the hotel as we were going to our room didn t make a first good impression

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

i later noticed in the hotel information brochure that there was a 3 surcharge on each item as room service

problematic connection to wifi in reception area

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

comfortable room, nice bar showing football, staff very friendly

small gym

the breakfast didnt have the best options

breakfast was nice plenty to choose from

the kitchen had everything you could need to cook with

the kitchen had utensils and the wifi was easy to connect to

the location was excellent. the wifi was good.

the open plan lounge and kitchen ideal for a few pre drinks before a night

worked intermittently due to poor signal and wifi didn't work first day

bar was a lovely area decorated nicely with great choice of beersthefood was excellent

location and staff. reasonable facilities inc tv and wifi.

i stood around for a few minutes while the waitress stood in the kitchen talking about the night before

love the fact it's pet friendly x

the bar / lounge is great and, although there are a number of pubs and restaurants in the village of

spacious, very nicely decorated, convenient parking immediately outside.

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was

great location and view with parking, clean, spacious and quiet.

breakfast was amazing . the views are spectacular, and the room is beautifully put together.

the kids loved the fact you can sit down in the shower cubicle

small room adjacent to laundry. lots of steps and long corridors.

the room was right by the laundry room and felt like we where down in the cellar

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

it was clean was room service very good even over xmas period - overall perfect for

clean hotel, with parking, short walk from the metro to go into newcastle as we was watching the rugby, the

the room was spotless, the shower hot and powerful with good wifi to boot

great location, friendly staff and very accommodating with i asked for a early check in .

free parking at the property so that was a bonus

breakfast was gorgeous, location spot on and there was parking

free parking, sea view, spacious family room, clean

very comfortable and spacious room with a large tv and top class wifi connection.

perfect location, pet friendly, lovely leisure facilities

parked my work van in the private parking with no issues and it's free

the spa facilities are excellent, bar lovely and cosy with a good selection, the staff were very friendly

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

hotel and free parking too cracking geordie breakfast also well appointed rooms lovely

great location, got an early check in too and the staff couldn t have been more helpful

very helpful staff. took our temperature on arrival. delicious breakfast. fantastic location.

have been great to know what was going on in the bar downstairs as there was a quiz on and it was a bit late to

veiws from the balcony there was a good selection of food and drinks in the restaurant it is also pet

plus ample free parking

wifi, i had to take laptop to reception for them to sign me in on a different wifi

wifi wirked well plug sockets by bed

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

paying for wifi. we only stayed one-night and 8 seemed q bit steep.

to the shopping mall, swimming pool was a bonus, and their gym was great , bed was extremely comfortable and

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

great location, friendly reception, perfect parking

bar 97 social ok too but music played too loud when their are no kids there

were awoken really early in the morning with the sound of the laundry trolleys being wheeled right outside of

to pay by card instead after this we then got our room key to go into a room with a view of the laundry and a

paid for rose petals to be on the bed on arrival and they were not there

room service, me and my partner were getting changed n they knocked on the door n just walked in,

just young kids

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

very good plenty of variety at breakfast, great tv & free wifi, parking not secure

parking may be an issue as the car park is small

good location and staff knowledgeable about parking options.

an early morning bumming noise like laundry machinery.

the beds were comfortable and all laundry and towels were like new

too hot in the room and the laundry underneath us made a lot of noise during the night

friendly staff, lovely clean room, yummy breakfast

it was very comfortable. the room was very clean. ample parking space.

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

the ev charging onsite was extremely convenient

believe there was a pool as we found robes but a bit of a distance away and that wasn t made clear

we got our breakfast at the hotel as well, and the food was made fresh and was delicious, as well as having a

parking a bit limited with a battle spaces , but that s nit picking !