wifi on in the rooms on the first floor and no

website misleading as there is actually no spa available to all guests, which is implied

of free parking, nice clean room, comfortably bed

service, accommodation and delicious breakfast, surrounded by beautiful countryside

evening meal menu was extensive and choice of breakfast was superb

wifi coverage - not great in our rooms

car parking surface very rough, some large puddles when wet.

wifi slow.

frustrating that the wifi reception as intermittent.

beautiful room (102) very comfortable bed easy parking

spent 2 nights there and we have never been to such a pet friendly hotel, it made our stay even better knowing

room was a nice size with plenty of space, and easy access to a unique parking place through a patio door

convenient for dog owners with direct access to outside via a patio door from your room, vehicle parking space

the bar is comfortable and nicely decorated too with a good choice of drinks

find someone parked there when returning from trip out, to be told its probably someone playing golf

free wifi

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the

room service no extra charge

and requesting, although it is not available during the night i found it scary going through the kitchen area

the bar / lounge is great and, although there are a number of pubs and restaurants in the village of

.everything except the breakfast

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

parking rooms bath in room

99 for a school kids pack up lunch (small carton of juice, apple, cereal bar and a muffin)

warm, hot water, free wifi that worked much better than premier inn wi-fi when i stay in their current hotels

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

i hate to think of all the wasteful laundry that will be needed

wi fi only free in reception or bar ( should not need to pay for wifi these days )

nice bar

friendly staff, clean, decent equipment in the gym

the property is fantastic clean tidy lots of car parking

room service order was cold

our room was big and the sofa bed was perfect for kids. tasty breakfast

staff are great and even gave the kids the time of day

only on street parking, but it wasn't a problem.

our breakfast in the morning was also first class

bar food exceptional

lots of parking available. food was excellent and staff very helpful. definitely recommend.

bar and dining area

an early morning bumming noise like laundry machinery.

the beds were comfortable and all laundry and towels were like new

too hot in the room and the laundry underneath us made a lot of noise during the night

breakfast good plenty of choice especially for kids, great parking, in the middle of everything fab place will

cleanliness friendliness of the staff and the quality of the breakfast and options

there are plenty of rooms on the ground floor with easy access to parking if that is more suitable to your

it was windy and it was really noisy from the chimney in the room fireplace

room service wasn't a room service, i couldn't order on website somehow (tried ipad, android), so i

we were in chester le street for golf and 20 20 cricket

good wifi despite the thick walls and the place has a lot of character

wifi code, a toilet that didn't take 20 minutes to fill!

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

very laid back atmosphere, free parking, what more could you expect

it was quiet clean comfortable. good parking

friendly welcome, easy parking

downstairs bar with pool tables

wifi a bit non existent in my room , i was only one night stay so no big issue to me

there was no wifi connection in the room

breakfast was great, staff friendly parking available bed room was spacious and so was bathroom very bright

location, not walking distance but really convenient location & easy parking etc

breakfast time was very busy

breakfast was poor gym equipment was poor

pool lovely and warm, sauna lovely and could watch older kids swim

nice bar area

room lovely. staff helpful, friendly. easy parking . no issues with room or restaurant

would have loved laundry facilities but that s me just grasping at straws. it s excellent

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

laundry shot was quite near our room which made a bit of noise

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

staff and laundry

staff were lovely, room was clean and spa facilities were excellent.

limited 24hr room service menus

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

would be good to have one pc with wifi available for guests. just in the lobby.

nowhere to wash clothes. no public laundry.

so not really a family room if kids are a bit older

rooms were perfect along with the breakfast ! £54 for 2 adults and 2 kids fantastic value

and modern with good facilities, shower and wifi excellent, room had air con which was great as it was hot

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have

best we have had from any hotel stay ,rooms decent prob due modernising, but ye a good hotel good bar ,good

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

the gym very small and there was no area to stretch.

the breakfast was superb, i highly recommend the continental platter

clean room and good breakfast.

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

the room, very clean, the staff. particularly the staff at bar and restaurant.

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service

spotlessly clean, very nice breakfast, great gym, staff are all really friendly, great location

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

lots of facilities (although we didn't use the gym, etc)

we didn't have the food, but there is an option for 24 hour room service of basic meals

front desk staff very friendly and gave us early check in. room was very clean.

s not a didn t like but it would have been nice to have a few more options on the room service

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

i especially appreciated the good wifi (since i needed to work) and the 24 hour food service, which came in

breakfast was amazing and the kids enjoyed it

the room was in a great location and very comfortable and clean. breakfast was lovely

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

found several items missing, such as the safe, iron and laundry requests

staff and laundry

very good staff! i got a early check in!

becauze of an early appointment we chose not to have breakfast but the menu was inviting

wifi password didn't work and staff didn't know why

wifi was really fast and didn't have any connection problems

gym, swimming pool and sauna was fantastic with the kids and the room was very spacious and comfortable

room was spacious, clean and wifi working well

location, clean, friendly staff, gym and sauna

room, staff very friendly, extra effort made for kids (own breakfast things and welcome activity

very good breakfast, friendly staff, good facilities such as swimming pool, sauna etc.

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

probably is from the laundry but it s not pleasant

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

would have liked a laundry service

beds really comfy and nice size room. gym was small but did the job!

has a small gym which is great

wifi connection was weak in my room.

room service, was late.

ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and

room looked onto laundry trollies

use of the pool and sauna, hot tub etc was a nice bonus to the trip

swimming pool & spa area well controlled and managed

superb room for the money, easy parking

lovely modern room great gym for hotel pool and sauna work food amazing

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

there was no mini bar in the room so even for our own drinks we could not keep them cool.

very clean, good breakfast, friendly staff, and prime location. great value for money.

we had no problems , we had early check in for an extra 20

the room service robot is something my kids will remember forever

laundry dotted around the hotel as we were going to our room didn t make a first good impression

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

early check in was available 4 hours prior to check in time

brilliant location,room was perfect for us and two kids who absolutely loved the bunks!

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

no room service

free late check out.

loved the modern feel and the bar downstairs was very trendy with a dj

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

no self laundry facility.

like piles of dirty laundry and pillows in corridor when arriving

delivery & pick-up of hotel laundry in the hotel car park at 6

friendly place lovely clean room a d great full english breakfast and nice sports bar 5* from

room with lovely fresh laundry

the laundry service was good

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

no laundry bag in the room, and only one shortbread on the tea tray

good facilities inc gym

the hostel has a free laundry service with washing machine and dryer

free laundry

laundry room has no venting

there is laundry facilities

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

dirt laundry piled up on floor next lifts on arrival and leaving

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

woken up early by their laundry deliveries and loading

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

nice spa and gym facilities

was 2 singles pushed together , far too expensive but as a parent we needed that break from the kids to have a

sort it but it continued until 2:30am banging on walls shouting swearing glad i didn’t have my kids with me

all amenities were included and all our needs catered for including both breakfast and dinner on room service

room service could have been extended to a later hour. by 10pm, nothing was available!

availability of gluten free and vegetarian options on late room service menu.

room service was excellent!

booked in the restaurant it was everything we were expecting and more and the next evening we had room service

large room, everything clean, attentive staff, laundry service and delicious breakfast!

location and beautiful view. song birds right outside window. laundry service.

laundry service was provided upon

they also provide laundry service

parking available on site but area has a tight access for a bigger vehicle

add ons (e.g. breakfast, laundry) not the best value for money

no free wifi...bit mean!

t do enough for me, ordering taxis, arranging the spa visit with my daughter, sorting the wifi

room service was a tad slow

had something to eat in the hotel bar, so it wasn’t to much of an inconvenience, though the kids were hyper

fast wifi

i was shocked to find that the kitchen was closed

the bar has a great atmosphere we will definitely be

could use a sponge to wash dishes with in the kitchen.

an early check in which was super helpful

wifi intermittent

telephone system for requesting access codes the wifi password left in the apartment was out of date the kitchen

we are used to having just the one bedroom with bathroom but to have the living room and kitchen as well was

much more space and with a kitchen you can make some tea or coffee or even cook

wrong wifi code, tv didn't work, not enough cutlery.

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

hotel staff where so polite,friendly and helpful and my friend was so delighted that you's had a gym as she

position and easy to park ud83dudc4d room service provided a really high quality meal too

the room service food was excellent and good value for money

were very comfortable room very clean good wifi excellent service at breakfast staff very friendly would stay

room at the back turned out to be above the hotel s laundry facility which went on all through the night

really a problem, but i was amused that the slip i filled out for the laundry service didn t seem to recognize

on day four we discovered the hotel does not have a self-service laundry and there is no public self-laundry

breakfast great choices, gym, cafe downstairs and bar

order room service i had to actually go to the restaurant

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

lovely bar too

even my kids noticed that

moreso for people staying more than one night especially with kids

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

is on the main road with all the bars and restaurants next door and walking distance

also the room service, not room service

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

the only negative was the bar drinks weren t the best.

before to be given a handful and told that as we only arrived the day before we would not get room service which

i had trouble accessing the wifi on more than one device

were awoken really early in the morning with the sound of the laundry trolleys being wheeled right outside of

to pay by card instead after this we then got our room key to go into a room with a view of the laundry and a

pool times for kids was poor

fab facilities, room service, restaurant's, grounds etc.

update needed on wifi, particularly superior rooms area of

kids area was too smal for the kids to play.

the breakfast wasn t very warm on the buffet

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

friendly reception and bar staff. very helpful and professional.

room service pizza was delicious and loved that it came in a takeaway box.