poor wifi. hotel is a bit rough around the edges but for the price you cant complain.

clean comfortable with parking

nice and clean polite staff parking available great location

parking ease. great value for the price.

good location friendly landlady would recommend.good value good shower bar downstairs

onsite parking

enough parking space.

private parking

plenty of parking ,and locally there's places to get food also near a co-op

wifi due to infrastructure wifi

little bit of a problem finding a lounger around the pool, with many people leaving towels and/or robes on

food drinks room service we had the lot and the whole experience was first class

the spa is so relaxing, and the recently added heated outdoor infinity pool is unbelievable on a cold night

excellent staff - in pool area/ ozone area - food fab

one evening we asked for room service and food came after an hour and very cold, the reason i didn t return

i would recommend people to go in for a drink in the lovely bar and look around the ballroom if you want to

the tv, bathroom door didn t close, fire alarm going off at 1am, scared the life out of the kids so we ended

bed was too small only a small double, the tv didn't work wifi in the room was almost none

nothing - wish we d been able to stay longer to enjoy the bar area and restaurant

needs more life in the bar etc there s so much potential for the hotel

location car parking outside central location next to railway station friendly staff clean

cheap and well located with free parking

free parking & short walk to shops & restaurants

and a playground for kids

parking a bit tight between the lines

extrememmy clean very spacious and lovely spa bath and separate shower

amazing room, breakfast fab. restaurant and bar great too!

instead so no manor issue but would of been nice as we both hate eating in bed when it came to room service

were awoken really early in the morning with the sound of the laundry trolleys being wheeled right outside of

to pay by card instead after this we then got our room key to go into a room with a view of the laundry and a

arriving late at the hotel parking near to the main hotel building is a bit of a struggle

spa area great we just wished we paid extra for use of hydro pool etc

kids were governed by time for the use of the spa facilities

very easy check in. kitchen, laundry, pool table etc. my view was great.

shared kitchen and laundry.

facilities including two kitchens, a laundry room, pool table, darts board and large tv in the communal

fully fitted kitchen and laundry room were a bonus we were not

parking is minimal and no disable parking stop but free on street with blue badge

wifi is pretty rubbish

golf trip and very local to seaton carew gc... perfect for us! 6th year of booking

to receive a parking ticket more than a month after our stay, despite following all of the instructions supplied

perhaps a telephone for room service in the room would be nice.

wifi on top floor not too strong

think that the bar area should be where people with dogs can eat

the bar is well laid out with different seating areas, wine is well chosen and well priced

location great, right on the park and large bath tub, great for the kids.

from check in, the bar area, the bedroom, breakfast and check out it was an excellent experience

wifi was a bit slow

on day four we discovered the hotel does not have a self-service laundry and there is no public self-laundry

really a problem, but i was amused that the slip i filled out for the laundry service didn t seem to recognize

room at the back turned out to be above the hotel s laundry facility which went on all through the night

choice of cooked breakfast on top of buffet continental selection

location and breakfast

add ons (e.g. breakfast, laundry) not the best value for money

very friendly staff in the bar who were welcoming and fantastic with our little kids

great location friendly and helpful stuff very comfort room sufficient gym

room service was a tad slow

asked for early check in, which was arranged with a room upgrade

pleased to find a lovely sitting room and useful kitchen.

it's really just rooms over a pub so no food but our room had a small kitchenette (no post or pans but a

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn’t the best

wifi was intermittent

two bedrooms, one of which had the tv, sofa, kitchen and we also had another area with armchairs

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

we like to have room service for breakfast it beats getting up and going down, stairs in the morning you can

stay, room large and spacious they gave us early check in and the spa was amazing

price, staff, facilities, breakfast, room and view over river and cathedral were exceptional

modern and very clean open lobby which led to the bar then breakfast area.

the gym

we used the little gym which served a purpose

friendly staff and lovely gym

told no food and bar closed after 9.30 yet advertising 24 hour room service menu.

location and beautiful view. song birds right outside window. laundry service.

large room, everything clean, attentive staff, laundry service and delicious breakfast!

laundry service was provided upon

they also provide laundry service

good wifi

the courtyard rooms are ideal for people who have pets

most of the staff just kids, no conversation or manners though the older ones

good wifi signal

a true pet-friendly hotel

always are comfy night and lovely bar staff and reception staff.

there are laundry facilities available

the guest laundry seemed to be getting used for staff/hotel use, which wasn t too much of a pain as we had

desk staff were very nice and helpful when we needed to use the laundry facilities- bonus the machines were free

) the laundry also became out of service (which happens) but there was no other option apart from

it was great having a guest laundry to use

maybe a link for deals with the golf club for residents

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

didn't eat in restaurant and bar menu was a bit limited

is easy to walk to the cricket ground it will take about 10 minutes and it will save you 20 in parking fees

we were in chester le street for golf and 20 20 cricket

good car parking

continental breakfast was lovely

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

great breakfast

breakfast was amazing . the views are spectacular, and the room is beautifully put together.

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

the room was right by the laundry room and felt like we where down in the cellar

small room adjacent to laundry. lots of steps and long corridors.

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

i could not get wifi in my room.

free parking at the property so that was a bonus

after the cleaner had cleaned), great check in / out times (3pm/10am), free parking, excellent wifi

breakfast was gorgeous, location spot on and there was parking

wifi dropped after midnight

not a massive problem but there was no wifi connection in the extension(could not use ipad but used

jus the distance from room to front door but understandable given pet friendliness

the spa facilities are excellent, bar lovely and cosy with a good selection, the staff were very friendly

place to go specifically if ya have pets as they welcome pets in this hotel what s brilliant also the gym,

wifi was excellent

room service was good

not much parking

plenty of parking spaces in hotel grounds

bed fab, room fab, immaculately clean, breakfast fab, location fab, free parking a bonus, second time here, we

have been great to know what was going on in the bar downstairs as there was a quiz on and it was a bit late to

keep a side of the restaurant for pets when eating times, the stairs were thick with pet hairs we stayed 3 days

kids loved it

gym was very tiny, almost unusable which is a shame

how i wish i tried room service out but that s my fault

we used the bar and restaurant, great service very attentive staff

room service order was cold

very friendly staff members, good gym.

clean, spacious room. great pool, brilliant breakfast

no room service on a weekend grandson cut himself twice in pool

pool changing rooms were filthy even first thing on a morning

spur of the moment so didn't use spa nor gym

central to everything, great breakfast, 24hr bar but no noise, lovely bathroom and all clean

good central location . late check out.

we liked the late check out time

breakfast and room

do not allow late check out

doesn t provide laundry service

the friendly and helpful staff. the gym facilities the warm cosy and comfortable room

hotel brilliant staff so friendly lovely clean fresh spacious room and the breakfast was

location, great facilities, secure parking, onsite gym, onsite bar and relaxing lounge restaurant

the bar wasn t open 24/7 but understand cos of covid 19

room service was lacking on 2nd morning so all the wet used towels lay on the bathroom floor all

great price. didn t use the gym however looked good

new equipment in the gym is excellent.

look like they have changed the dining room and bar brightened it up

loved this hotel spa was great staff very friendly

kitchen with breakfast provided

the room was okay but couldn not get the wifi working and

to pick a fault with it if i was been super analytical i guess the wifi was iffy at times but to be fair was

room looked onto laundry trollies

an old sock and kids lunchable packet under the sofa bed

it had gym and swimming pool

hotel was clean , easy to get to and plenty of parking

ease of parking, plenty of room, gym facilities and pool are an excellent bonus

regardless of washing laundry for 18 hours, there is no excuse for providing such a mattress

we were allowed to wash laundry from 6 am-12 as we were relocating from london we couldn't find short-term

excellent bathroom a facilities with great wifi and

pet friendly

comfy bed, big well-stocked kitchen, free and parking in

reception toilet was backing on to the laundry and windows open between

night(saturday) cleansliness could be improved toilet stained wardrobe and table needed cleaning laundry piled

nicely decorated friendly efficient staff good breakfast no fuss check in and check out good parking

very relaxed with car parking whilst i visited james cook hospital

very spacious,easy access and plenty after car parking

staff braying the door screaming room service even after i told them it was fine, i d had a late check in and

the wifi and internet were shocking if they could sort that out the place would be fabulous

wifi was a disaster

wasn t able to access the wifi

bar food ok and tasty, portions are a good size

hotel as it needed to as it was dated but always clean i must say it s a good size hotel free parking at the

room, awkward shaped bathroom, fitness suite was smaller and less obulant than described and had kids swimming

our kids' room was not next to our (parents') room.

the bar area was nice and clean and the price of a beer was not too bad

staff at reception and bar also at breakfast