the pool and spa area is in need of renovation - i believe these are already planned for future

welcome pack would be good also with butter marmalade etc and info on the hotel and times of pool gym opening

couldn t get hot water in shower walls very thin no generic wifi for tv. no breakfast included

it was a shame the spa was undergoing renovation but that didn't ruin the trip.

was first class for breakfast, evening meal we had was the early dinner 3 course with house wine, great value

laundry service was poor

pool is great for the kids, and general hotel is lovely

the staff, pool & gym, facilities, comfy room & bed. very good food & service.

location of the property was stunning - surrounded by 2 golf courses and beautiful countryside

the food in the brasserie and tommy craig's bar was lovely

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time

clear on gluten free especially cross contamination in their kitchen

location, plenty of free parking, clean room, nice hot powerful shower, comfortable bed

it was a nice touch giving us a welcome glass of champagne and cakes each, we had the option of breakfast being

it was my birthday and the staff arranged flowers, drinks, a picnic basket and rose petals on the bed

the staff were very welcoming and evening meal and breakfast great

the breakfast waa fine good choice and well cooked

bar and dining area

nothing really. if its busy parking could be a problem.

brilliant place to stay, room was extremely clean and spacious, breakfast was top notch and the owners and other

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of

pet friendly rooms that were easy to access from our car, fantastic breakfast with lots of choice

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

the bar and bistro staff were lovely, nothing was too much trouble

big, comfortable bed. early check in.

evening meal wasn't hot bar closed to early

the room service menu was very comprehensive and didn't disappoint

great service the stables restaurant and bar was amazing, food was top class as was the service

beautiful room (102) very comfortable bed easy parking

staff friendly - accommodated a late check out and were very helpful

and requesting, although it is not available during the night i found it scary going through the kitchen area

free wifi

i stood around for a few minutes while the waitress stood in the kitchen talking about the night before

brilliant staff both on reception and in the bar :)

love the fact it's pet friendly x

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

wifi wasn't free

kids menu

an early morning bumming noise like laundry machinery.

too hot in the room and the laundry underneath us made a lot of noise during the night

the beds were comfortable and all laundry and towels were like new

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due

loads of stuff to choose from the breakfast bar area

parking behind

wifi wasn t great and bathroom light didn t work

very laid back atmosphere, free parking, what more could you expect

wifi was shocking cleanliness was poor

quiet clean and safe. good parking.

cheap price, clean room, convenient location, easy parking, friendly staff

parking - more than enough location - close to city and a1 staff - are amazing and always there is

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a

lot of parking spaces, even during busy season

parking rooms bath in room

good wifi comfy bed, good beer in bar at a reasonable price. friendly and helpful staff.

convienient location, good bus services to the city and the metro centre. free secure parking.

price. staff. location. parking.

there s a bar downstairs where you can relax on an evening

there was no wifi connection in the room

friendliness and efficiency of staff. quality of breakfast. shower. pet friendly rooms.

a warm welcome, comfy bed and an excellent breakfast

no onsite parking so finding a long term parking spot in hexham can be a bit challenging.

fiona was exceptional and organised all transport that was causing me some stress due to parking on a very busy

i had a large party for lunch and they easily accomodated us all even with kids and a dog in tow

providing a parking disc is a really nice touch that made our stay very easy, as parking is conveniently close

nice bar with a good selection of drinks

breakfast excellent, room clean and very comfortable excellent ensuite

breakfast was included and was served across the road in their sister hotel

they also did breakfast to our room with some fizz and a late checkout

seeing laundry being brought in thru the main doors in the morning

parking, you have to be lucky to get a space in front of the hotel and can only stay 2 hrs between

wifi was very slow.

we were lucky enough to get parking in the hotel car park which was a plus

no information about room service

laundry shot was quite near our room which made a bit of noise

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

would have loved laundry facilities but that s me just grasping at straws. it s excellent

could have been comfier and the tv couldn t connect to wifi to use any smart features

was able to book room service which was quick to respond

the room was large and spacious

- to order room service there is a 7 tray charge, more than the cost of

the balcony room is a lovely space to stay the room extras are a nice touch elemis toiletries bottled water

nowhere to wash clothes. no public laundry.

location, staff, clean, breakfast

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

very good breakfasts plenty thing's for adults and for kids

20 price for pet

staff and laundry

bed a little firm, wifi needs a boost,

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

fast room service

the bed was comfortable and the late check out was awesome

staff and laundry

pizza was only available on room service and wouldn t serve in the bar

got early check in which was great as we were going to horse racecourse for the day

thing from reception staff to people in the breakfast facilities

wifi did not allow me to connect to my vpn for work which made it difficult to get work done

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

very comfortable room, decent temperature and a lovely breakfast in the morning.

great location, comfortable, affordable and a great gym.

wifi didn't work in the west wing

the bar area was beautiful, the room was lovely and the bed was very comfy

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

laundry dotted around the hotel as we were going to our room didn t make a first good impression

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

nice location for attending games at nufc. not far from city centre. pet friendly.

gym was small but equipment was workable but the tv x3 were not working but didn t spoil the

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

wifi seemed solid and fast enough for work - email, zoom

great check in and out times - late check out suited us

is excellent plenty to choose from & we like the option of a early check in ( hilton honours member) and the 1

drinks for room service ?,

access to reception from car park lift was a bonus. room service was good

clean room and good breakfast.

free wifi

room service for meals was very good and the food great

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

found several items missing, such as the safe, iron and laundry requests

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

the gym wasn't particularly well-equipped but i survived!

nice little gym too

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea

efficent, easy room service and spacious, clean rooms

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

centrally located, quiet room and excellent breakfast.

didn't try the restaurant/bar or the gym so cant comment on those but the hotel was lovely as were the staff

very friendly staff, spacious rooms and great location for town. nice gym also.

lovely rooms, lovely bar area and great, friendly staff.

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

probably is from the laundry but it s not pleasant

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

would have liked a laundry service

the gym and spa is very small and does not have a good selection of work out equipment.

chavy types at the bar screaming kids in the bar

guest at the hotel denied access to the roof terrace bar

the rooftop bar was an unexpected bonus with the best views over the town and tyne

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes

they are pet friendly which was great

for example restaurant staff were always in the kitchen, and for some reason i had to ask for brown sauce every

wifi was poor. toilet separate from bathroom and right next to the room door felt a bit weird.

lovely staff, fantastic for kids (pool, xbox, activity packs) great room, comfy beds, toby carvery literally

i don't believe they gave my order to the kitchen the first time

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

to pay an extra 10 for fake rose petals think the price should be lowered or buy real ones

cosy feeling, luxurious. great choice for a first night away from the kids

the hotel is pet friendly and the dogs had their own welcome pack in the room

no free wifi!

6 ev chargers were all occupied despite the fact that 3 of them were electric vehicles not even

location, clean, friendly staff, gym and sauna

no free wifi parking 12 for overnight

finally there was also free wifi

parking facilities also food and service was great had lots to choose from on the menu

the wood panelling, four-poster and fireplace all made for a really beautiful stay, and we loved little secrets

accessfrom motorway, quiet, historical setting, architecture, breakfasts, room service and tea/coffee facilities

a fabulous hotel with lots of parking and lots of areas to sit and have a

is easy to walk to the cricket ground it will take about 10 minutes and it will save you 20 in parking fees

there is laundry facilities

laundry , storage everything available, breakfast at cheaper price, if not included

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

very good transportation nearby free laundry

no laundry bag in the room, and only one shortbread on the tea tray

the laundry service was good

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

good facilities inc gym

laundry service was provided upon

they also provide laundry service

location and beautiful view. song birds right outside window. laundry service.

large room, everything clean, attentive staff, laundry service and delicious breakfast!

amazing wallpaper decorates each room spacious room, the kids had a blast with a corner bath

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

delivery & pick-up of hotel laundry in the hotel car park at 6

no self laundry facility.

like piles of dirty laundry and pillows in corridor when arriving

everything else! great room; lovely breakfast ( 10.50 each extra); room service was a god-send!

dirt laundry piled up on floor next lifts on arrival and leaving

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

woken up early by their laundry deliveries and loading

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

super wifi

was 2 singles pushed together , far too expensive but as a parent we needed that break from the kids to have a

kitchen staff

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

only problem this time the wifi was really slow so couldn't do the work i had planned from our room

24 hour room service menu could do with a tweak and the quality of what you receive at that time isn t

nice bar downstairs for food and drink and nice comfortable and clean room

convenient to airport/ late check out/ friendly reception staff/ all amenities included.

i thought there was free wifi last time i stayed here. a shame that it's gone.

when i asked for a refund on the pet fee just paid (though this fee wasn't mentioned when i booked) she finally

as other hotels at this location but it’s excellent value fir money for a short stay before an early check in

paid for an early check in as we arrived on an early flight

for room service and with in 15 minutes the food was delivered to the room, very friendly & polite

excellent kitchen facilities. property modern and well equipped.

wrong wifi code, tv didn't work, not enough cutlery.

everything except the wifi

the kitchen had utensils and the wifi was easy to connect to

accommodated an early check in. very clean apartment and friendly staff.

staff couldn t have been more helpful with check in/check out, room service etc

bar was nice and quiet, amazing restaurant with excellent food and staff

person in the room above, who i think was taking their pet elephant for a sponsored walk around their room at

me but i think this is due to my back surgery, when we arrived also i asked for mrs & mrs in rose petals on the

booked in the restaurant it was everything we were expecting and more and the next evening we had room service

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

late check out was also a nice touch

the wifi was also good

very clean, good location and nice breakfast.

late check out if you are an ihg member too

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn t the best

kitchen facilities and tea and coffee

free wifi

also a kitchen which was unexpected and nice

the bar has a great atmosphere we will definitely be

add ons (e.g. breakfast, laundry) not the best value for money

room service was a tad slow

had something to eat in the hotel bar, so it wasn t to much of an inconvenience, though the kids were hyper

one in the bedroom section and one in the living room section which was perfect for us as the kids could watch

the gym and swimming pool are first class