laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

wifi was not optimal

gym, spaciousness of room and location to city centre

generous breakfast, comfortable beds and helpful staff

good service by staff.especially bar staff late a night when we arrived late.

staff extra helpful ! pool was perfect x room service a1 loved everything

staff were really friendly and helpful, always greeted with a smile. breakfast was delicious.

wifi unreliable & situated only near trading estate so felt cut off

staff and laundry

the breakfast is good with a lot of options (there is a buffet and a menu)

staff excellent friendly breakfast yummy

staff lovely, 24hr room service

good choice of english and continental /gym facilites room service if required/seating spread

nowhere to wash clothes. no public laundry.

a secure car park next door room perfect wifi really good would stay here again any time we visit

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and

as a member the early check in and late check out was a massive bonus

rooms were perfect along with the breakfast ! £54 for 2 adults and 2 kids fantastic value

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

the room service robot is something my kids will remember forever

very clean, good breakfast, friendly staff, and prime location. great value for money.

room service didn t change the bed sheets the 3 nights we stayed

sat down; higher quality coffee; sky movies/netflix available in the room; more vegan options via room service

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

would have loved laundry facilities but that s me just grasping at straws. it s excellent

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

laundry shot was quite near our room which made a bit of noise

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

the wait for breakfast. no food left so had to wait ages before service

bar and bistro, service was excellent, the staff couldn't do enough for you

free ev charging

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

oh thing i'd have to say to be a let down, would be no swimming pool or gymnasium facilities

room was clean and check in was easy our room was ready early so paid 10 to get early check in but if it

wish the bar had stayed open a bit later.

only one lift working, running machines in gym not working

the location was excellent. the wifi was good.

amazing little kitchen

spacious rooms, a very modern kitchen with everything required for self catering

much more space and with a kitchen you can make some tea or coffee or even cook

wifi, no chair in the bedroom

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

buffet breakfast was a bonus

easy to get your breakfast and lots of room to sit.

met my needs very helpful staff complimentary late check out

found several items missing, such as the safe, iron and laundry requests

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

also the room service, not room service

city clean friendly staff lovely breakfast and bar areas nicely

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

before to be given a handful and told that as we only arrived the day before we would not get room service which

good location and staff knowledgeable about parking options.

the quietness, on-site parking and convenience of a straight-forward 30 min walk into the city centre or a 2

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

comfortable room, nice bar showing football, staff very friendly

very clean, good location and nice breakfast.

room service meals were excellent and very reasonably priced

city , but transport was close (metro) and didn't take long to travel in nice breakfast choice ev

staff and laundry

room service ended up being complimentary due to an alternative ingredient in late night sandwiches

of the staff didn't understand why either) it was on the 6th floor, in a room that didn't have a kitchen, so

late check out option is an added bonus

thought the breakfast was a little to expensive for buffet plus i could not get the free wifi in my room

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

no breakfast option for room service.

late check out was so handy and easy to arrange

very very helpful staff. room service food exceptional.

would have liked a laundry service

probably is from the laundry but it s not pleasant

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

free laundry

laundry room has no venting

laundry , storage everything available, breakfast at cheaper price, if not included

very good transportation nearby free laundry

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

others as in the images it showed children in little bath robes and looked really inclusive for kids

lovely room, ev charger and a fine breakfast

staff were lovely. room service was great quality. lovely hotel

they had breakfast there twice and dinner the first night

parking places are available and included in the price

quiet clean and safe. good parking.

the only thing i didn't like was the fact that the breakfast didn't include a hash brown and the wifi wasn't

breakfast cleanliness to a high standard staff make the hotel feel like home perfect secure parking good value

however after that night we had to move into a twin room which had a weak wifi signal

we had to change rooms shortly after check in due to no wifi connectivity

bed, clean room, prompt and efficient room service breakfast

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being

the big problem we encountered was not being able to get to the roof top bar ,you hat to pre-book this which is

wifi was less than good and non existant on our 9th floor

didn t get any information regarding wifi. but wasn t needed as we were out for a stag do

price. staff. location. parking.

breakfast was great, staff friendly parking available bed room was spacious and so was bathroom very bright

free parking in a secure area next to the pub

car parking is secure and the wifi ok

surprisingly the wifi was poor not enough strength to download a newspaper

socket in room in far corner advertises a fitness centre - but is very small room with minimal gym

:) was tempted by room service but i already had dessert that day

good wifi

very stuffy, no instructions how to use anything in room wasn't made aware there was a pool or gym expensive

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

room service was quick and the food was lovely

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

lovely hotel. very modern and staff were very friendly. great atmosphere at the bar with the dj

pets welcome with open arms :) right next to river tyne with lovely views

the beds were comfortable and all laundry and towels were like new

too hot in the room and the laundry underneath us made a lot of noise during the night

an early morning bumming noise like laundry machinery.

super fast, pet friendly, super clean, bed super comfy, perfect temperature (even for me and i am basically

the staff were all very accommodating to me with early check in and late check out so i was very thankful for

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

i hate to think of all the wasteful laundry that will be needed

free close parking

location and pool

6 ev chargers were all occupied despite the fact that 3 of them were electric vehicles not even

staff very friendly, easy car park accessibility, restaurant and bar were great

like its just a preference, a touch, to find in the room slippers, bathrobes for using the on the spa and a

and had a fantastic view overlooking newcastle, the hotel facilities where fantastic with a gym and swimming

booked out for a private party so no meals available apart from room service

the laundry service was good

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

no laundry bag in the room, and only one shortbread on the tea tray

we loved the decor of the whole hotel. stylish rooms and relaxing bar area.

limited room service.

location was good and they had parking included and to top it off, they had a lift

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably

was easy to find, well positioned for easy access to the a1 and the town with plenty of parking

room was small. no room service after 9pm

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

like piles of dirty laundry and pillows in corridor when arriving

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

, nice bar and good and really friendly bar staff

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

dirt laundry piled up on floor next lifts on arrival and leaving

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

woken up early by their laundry deliveries and loading

earlier check in options even if pay a little more free parking more room service options

me but i think this is due to my back surgery, when we arrived also i asked for mrs & mrs in rose petals on the

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus

offered different restaurant however we travelled most of the day, just had room service

likely going to come back for a night or few to experience the rooms and get a break from the kids

the bar / lounge is great and, although there are a number of pubs and restaurants in the village of

room service no extra charge

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the

staff on reception were great, staff in the bar too

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

kids loved being able to see the angel from the

i think there should be decent fresh coffee at breakfast rather than sachets of instant.

couldn’t do enough for us, really professional and great breakfast, really good valve for money

the fact, that it had more than ample (free) car parking - that was the whole reason i booked the embassy hotel

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

room access through laundry and far from main entrance

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

big, comfy room, good staff, lovely breakfast

pecilly for an airport proximity hotel with late/early check in/out), perfectly silent air conditioning system

here a few times now, always enjoy it, we had room service and the food was great, one particular that impressed

had the air con left on, wasting money, harming the planet and making it cold on arrival with the kids

we had a bar meal it was delicious and also a drink good price

desk staff even commented on my nice pen as he wrote down the wifi passcode

the bar & seating area were comfortable & so was the bedroom

pet friendly hotel which allowed us to stay close to the airport.

it is basic but comfortable. the wifi is not that great but you do get 20 mins free.

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

son loved the pool and the gym

fair sized room and quick room service

it was also handy to have an ev charger

and steam room could be hotter and a hole in bottom of swimmers pool

tv back dated no usb connection no hdmi connection poor wifi

ground rooms opening onto car parking spaces. staff. room service. bathroom.

the pet elephants above us

room service forgot, did not arrive even after an hour, had to go and ask where it was, after a

windows in room would not close properly, could hear music from wedding, room outdated, room service food

room looked onto laundry trollies

facilities ,the restaurant next door served delicious food the beef brisket was amazing , the breakfast in the

used pool facilities very good

the spa is so nice

staff food very good room clean and excellent value will use the hotel again especially with the golf course on

order for dinner did not reach the kitchen so long wait and slightly chaotic, untrained staff

frustrating that the wifi reception as intermittent.

debbie lovely restaurant plenty of parking discount of beamish

wifi slow.

meal back to be cooked a little longer ( lamb chops) he sent waitress out to say he had closed kitchen 8

friendly staff, well decorated and clean room, good kitchen.

of free parking, clean room, comfortable bed

it was my birthday and the staff arranged flowers, drinks, a picnic basket and rose petals on the bed

not access the hotel free wifi, bathroom could do with some attention - paint splatters in bath

the breakfast was good it was nice to have room service. the outdoor area was lovely.

great parking

is that we arrived at 1am after a very long journey and asked for a sandwich from the 24 hour room service menu

good wifi

love the spa facilities which were in with room price! nice bright room and comfortable bed

loved this hotel spa was great staff very friendly

helpful, our labrador was made welcome, our room was clean and comfortable, we had dinner in the bar area which

charges too much for pets, given that i think most responsible pet owners tend to leave their rooms tidier than

wifi was excellent, the bed comfortable, staff kind, room clean

great parking and surrounding grounds for walking my dog!

really friendly staff, great location close to beamish and other activities for kids.

they also offer a laundry service

location and free parking was very good

i had the top room and was unable to access any wifi

parking was no issue and free

well decorated, good wifi. very clean and tidy.

bar prices were very reasonable

it was so nice in the entrance and in the rooms, the restaurant and bar was lovely too.

down side with the room we were in was the constant noise from the kitchen and bar fans

breakfast was nice...good choice.

the lady running the kitchen was only too happy to provide us with a full english even though the hot food had