for executive room no towelling robe as described room by laundry so we could hear the noise very early in the

guest wifi free and connected easily without messing about setting up an account but wasn t very good

thought the 15 a night a bit steep for a pet

no problem with parking as

we returned late after a wedding reception elsewhere and they opened the bar again so we could wind down after

in the car park with smashed windows, no milk in the room, shower intermittent pressure, dirty laundry bags

the cleanliness of the rooms and free wifi

good parking

fireplace in the bar, comfy room all facilities very good, excellent helpful staff who are very

the country, friendly staff, easy parking, casual and lovely atmosphere

black pudding at breakfast but that's very nit-picky as there was heaps of choice.

location en route sheffield to holyhead; good parking, staff really helpful with wi-fi connection; excellent

about the hotel but car parking now run by a private company nearly missed logging in for that

the gym. nothing works

park and ride is only around 7/10 minutes drive away kids free adults

they also did not provide laundry services and directed us to go to town and use the public launderette

is a gym and swimming pool but they were oppened at 8 am

no room service

the location was ideal for holywell golf club

were really lovely and very accommodating even helped us with an early check in as we d attended for an event

the room had everything in fridge, wifi, lovely bathroom

the tv the signal kept on breaking up making it hard to actually watch anything this may be a wifi issue with

the hotel was conveniently situated to visit the locations we required and parking was good

ian was friendly and helpful. room was comfortable and well equipped. parking on site

parking great for centre of town location, great

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

waiting for drink and food at the restaurant in the evening and for breakfast in the morning

i will stay here again with my family they made us feel extremely welcome including our pet dog who i m sure

for two and access to the spa facilities and the ability to have an early check in and a late check out

we looked at the spa which looked lovely although we didn't get chance to use it

30am,apparently problem in laundry

pool is great especially as they allow kids during set times, but the changing rooms are in need of an update

a lovely clean, modern and very stylish hotel. bar food and breakfast were excellent.

got a free upgrade and the pool and spa facilities are lovely

we ate in the bar side as dogs are not allowed in the restaurant, however the food was still excellent and the

that easy to find a bar food menu, and had to wait for a breakfast menu to be brought to the table - both would

liked the grounds after a nice walk around we had a nice drink in the bar , the breakfast was lovely

easy parking

entrance, the long driveway through the well kept grounds to an impressive manor with plenty of parking

wifi isn't great

laundry went missing

bags of laundry left in corridors had to manouver husbands wheel chair over them

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

smelly with dirty laundry in the corridors not nice

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

were lovely and friendly, hotel was beautiful, food was great and the spa was brilliant, would deffo come here

was positioned so you had to walk through the reception of the gym and people in their gym clothes

slight hiccup if being picky was ordered fries on room service however when they arrived they were parmesan and

everything! the pool and spa facilities were excellent

didnt like that they advertise a swimming pool but have massive restrictions on when kids can swim

wifi in hotel good but racecourse not so good

clean good breakfast

staff, great choice of breakfast everything you need and more great choice for adults and kids

location bar facilities breakfast friendly staff

clean, easy to park, friendly and helpful staff, nice breakfast, good wifi, perfect location

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

modern , clean ,fantastic facilities with the restaurant & spa and perfect location for visiting the vibrant

no wifi, and no sound on television, which i had to complain several times about

location, facilities, breakfast, wifi, pool, sauna, bed, quiet, toiletries

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

as i left i noticed that in my haste i d missed out on the cocktail bar, brasserie and gym

had no complimentary tea or milk in room so had to pay for them with room service meals

was perfect, the staff, room service, room, location and the cocktails were wonderful

i gym was clean and had good equipment

i asked if there was a laundry nearby where we could wash our dirty laundry

the rose petals and complimentary chocolates were such a lovely unexpected touch as we stayed over

the wifi was also spotty at best, but that was because of the position of our room, not the service

no secure wifi. no parking on-site but public garage is nearby.

the wifi did not work in room 8, and only worked very slowly after a wifi extender had been placed

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

it even had a laundry room

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

lovely coffee machine and well equipped kitchen and laundry room

also wifi was good which is always nice :) can t recommend this enough, i m already trying to find a

were in the anniaxe building and couldn't connect to the wifi at all

late check out option is great especial for us as we had been on a works wine tasting event and

did not have the breakfast, the room was spacious, the beds was comfortable, late check out which was great,

staff impeccable, from checkin/out to the bar staff

not get a booking at the michelin star restaurant nor was there any laundry services

in room prices for snacks such as crisps and nuts were a bit eye watering and the bar prices were a little steep

lovely room and delicious breakfast

the staff were super friendly when you rang reception on the phone for late check out, or if you requested room

wifi was not great

good breakfast easy laundry service

wifi was a little slow

room service was charged per person although it was one delivery

comfortable room, wifi , decent shower and topped off with a hearty cooked breakfast

we were able to choose from a menu for breakfast and they allowed us to keep our car in the parking lot while

bedroom no 203 was extremely noisy at night due to the laundry running

breakfast was excellent, hotel is very central to the town and all the places of interest, would

poorly maintained ie * outer window screwed open so effectively single glazed * glitchy tv * poor wifi signal

reading the reviews was apprehensive but didn't need to be only negative i could pick was bar was a bit

no room service at 9pm sunday evening

laundry going all night

location and facilities. good parking and ev charging point too.

excellent and helpful staff. nice hotel with parking.nice breakfast excellent room service.

the swimming pool was better than most hotel pools

we used the gym and sap/pool facilities

emailed ahead to say that i need to make sure wifi is good as i will be working from the hotel on one of my days

the wifi was brilliant while we streamed a show via our phone to the tv as we got ready to head out,

breakfast was very good it met all my expectations, the room we stayed it was beautiful as expected

rooms, location couldn t have been better, staff were always very helpful, loved the breakfast options & all

the breakfast options were the best i ve had in uk being given the choice of traditional english or

d to collect laundry from

services which we were suppose to request in advance, as well as little information about laundry services

laundry services available for a reasonable fee

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

weren’t told upon arrival that there was a wedding taking place so room service was suspended for the night

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

conditioning, friendly staff, free cocktail, dog treats, comfy bed, pool table

loved the facilities for the kids

wifi- i chose this hotel specifically because it was essential to us that we had reliable wifi for

base to explore chester : bar area and relaxing area upstairs very spacious

they had kids dvd's to watch which he enjoyed in the evenings

really good choice at breakfast and loved the table

afternoon tea and breakfast were delicious. the room was spotless.

lovely hotel the staff were friendly & helpful the room was lovely & clean breakfast was delicious theres a few

free parking and breakfast included lots of evening eateries just around te

great parking

everything, only downside was the bar was been refurbished and not available, enough place's to get a beer from

the staff were really helpful and friendly. breakfast was good. free parking

quiet location but close to city centre. very comfortable stay. easy parking.

the wifi did not extend to the rooms adjacent to the hotel

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

the room was quite small and overlooked laundry room; not gardens as requested

free parking on site

we opted for room service which came promptly and was hot and tasty

we were greeted with warm cookies on arrival, which was a massive hit with the kids

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

clothes washing & laundry costs were too high

time it had more variety on the room service menu had curry s and puddings wasn t much there this time only

very friendly staff. swimming pool and steam room were lovely. excellent choice for breakfast

not knowing the cost of taking a pet before hand. bed was very hard. mould round bath.

we stayed in the hotel both nights and ordered room service we were that cosy

booking early morning swim session is perfect for the kids

fantastic staff comfortable bed great breakfast the location is stunning and the spa was lovely

i also loved that they cater to the kids with a little goody bag

had bar snack second night

no fridge in room. no laundry service. no smart tv

80 charged to my credit card in case of bar sales (we only stayed 2 nights

117 it is at the top of the stairs so you can hear everyone coming and going and kids running up and down the

wifi none existent on premises

hotel were advertised as being pet friendly

the smell in the corridor was vile due to other residents staying and throwing dirty smelly laundry in the

laundry being moved in the dining room whilst eating

did try to order room service to be told that reception was too busy

excellent coastal location and very handy for town and golf course

loved everything about it tbh, the staff were really helpful and frienly, the spa was lovely and clean andthe

nice building and very cosy and clean with easy parking

breakfast was excellent. swimming pool great. room very good. staff very helpful

parking,building

perfect location, great parking and the hotel was modern but in keeping with the build

here to visit the hospital next door, for which it is very convenient and if course, given the parking problems

no wifi, and my own signal wasnt great inside the building

of the hotel is under refurbishment no wifi at the moment it was clean it was nice to see the old building been

up all hours a guy shooting beads out the window witch hit me i have a video of the experience no wifi as stated

there was no wifi, so children could not use their tablets.

under refurbishment looked a little scruffy from the outside and the hotels bar was closed

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

window view blocked by rooftops and laundry area

room renovation, detours, access and interaction with cleaning and laundry staff.

activities staff really good with kids

55am by a reversing laundry truck - outside my bedroom window

the swimming pool and their service

breakfast was excellent & fresh

the room service took over an hour to come which was not

room service was exceptional, especially the chicken wings

of getting laundry done was highway robbery

gym was well equipped and quiet

welcoming and really friendly staff the rooms were very clean and the meal we got from the room service menu

no late check out

room (very good size, good amenities, wifi very good)

floors in room, corridor and laundry room next to our room

beautiful location on the docks. short walk into the centre. breakfast was fabulous!

two small reservations: only one chair in our double room; and very slow reception on the free wifi -we'd have

breakfast

wifi could have been better and not enough hangers for clothes

moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

i had a really lovely time sitting outside the hotel bar enjoying the sunshine with a drink, looking out to

early check in available when asked

noise kids were running the corridors at 1 am there was a dance convention on

a very nice breakfast with plenty of choice.

very welcoming staff. well situated. very clean. breakfast was very good food hot. thankyou

hotel but staff not over friendly on reception , the breakfast was very nice better than i

bar is open and room service did available but there is no sitting within the central hotel at present due to

only negative thing i will say i ordered a panini at the bar & my son ordered fish & chips but both weren t

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

need family rooms up level not just on ground floor .. kids like to have a view out the window

definitely recommend for pet travel

warm welcome by the reception staff , (especially as it was freezing outside) early check in- clean and comfortable

service at the bar was very slow, not enough staff to cope with a busy time

kids in room above sounded like they were going to come through the ceiling, ramg reception when

wifi was crap

the adult fish and chips was awful - kids sized portion of (almost black)chips and a limp, soggy piece of

negative points though: 1) unfortunately, since years, this hotel has problems providing wifi

how to log in to wifi, breakfast times etc

24 hour room service is advertised but after a certain time you can only get one or two things

reception and bar staff

i didn't want for anything the gym was exactly what i wanted as well .

the gym was small

rated down as there was some sort of laundry crisis so we only had one bath towel between us

staff were really helpful and the breakfast was really good too

they suggested/helped find places good to go for kids

bar open until 3am and had music on etc

probably the last thing i needed to hear after travelling with 2 kids under 12 for 3

kitchen equipment not enough for cooking food to my kids

the kitchen have full set

for 4 on day 3 the weather hit highs of 20 degrees and the apartment was an absolute sweatbox our kids were

location; fit out and kitchen facilities

got upgraded on check-in to a two-bed, two-bathroom, with a living room and kitchen area

laundry facilities but pretty close to a laundromat

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

high speed free wifi, large room with city prime view, comfy beds, good desk area for eating and working on my

providied breakfast to an exhausted solo traveller allowed me early check in reception staff are without helpful

there are no in-house laundry facilities.

t get laundry done because it was the weekend supposedly

selection of food for breakfast, something to suit everyone's taste

wifi was

the rooms were comfortable, clean and had tv, wifi and tea making facilities

the cooked breakfasts we had were not very warm when they arrived.

v helpful and friendly without being intrusive, excellent food in the evening restaurant and for breakfast,

from the staff, to the rooms, and bar area were amazing

room service food options were a bit limited.

the gym was small but really nice as it had a rooftop