the outdoor hydrotherapy pool was amazing

from the warm welcome, spa, breakfast, bar area & most of all the staff

signal and wifi is poor

room service food - we ordered pizza and chips, the pizza wasn't great which was surpirsing with

was very big with lots of parking and many places to go and do things like a restaurant or bar oh places to sit

the wifi was poor.

the bar area was a little uninviting. but not terrible.

location, the property, the staff how friendly they were, the ease of parking

room with a lovely view, partner ordered room service and meal delivered in 15mins which also was very nice,

there was plenty of secure parking, and it was flat ground to the hotel entrance

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

low - quiet - easy access and plenty of parking.

staff were accommodating of post being delivered to the hotel, and i thought the room service was great

wifi was atrocious and failed to work on both my pc and macbook, but did (to a degree) on my phone

staff were friendly. lovely swans and petals put out on our bed for our honeymoon. bed was comfy

of getting laundry done was highway robbery

we were allowed early check in and paying the extra for an upper floor room was definately worth it

the wifi could have been better

with lots of ev chargers

room (very good size, good amenities, wifi very good)

floors in room, corridor and laundry room next to our room

wifi was a little slow and difficult to connect to

free wifi

fantastic breakfast, a wonderful friendly staff!

great for a walk around albert dock and for the town itself breakfast really nice plenty of

moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

late check out and room ready on arrival as requested early check in if possible

much so that he didn't want to leave the room, so we cancelled our restaurant booking and ordered room service

no gym or games room for family with kids it's more like a business hotel but the price was fair for what we

only negative thing i will say i ordered a panini at the bar & my son ordered fish & chips but both weren t

good wifi connection in room

comfy bed, great breakfast, kids go free,

room, shower, wifi, breakfast, location

the wifi could be stronger

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

although we didn't use it there is a restaurant and bar and breakfast

food good and pet friendly nice staff

we were pleased to find that there was room service

bonus point for the location and the gym

close proximity to the echo arena for the gymnastics. friendly staff and lovely room

24 hour room service is advertised but after a certain time you can only get one or two things

they provide free water bottles, ironing machine, and gym.

lobby area nice comfortable bar food fab and staff very

rated down as there was some sort of laundry crisis so we only had one bath towel between us

early check in and car parking

30 surcharge for early check in for a room that was ready

they suggested/helped find places good to go for kids

we were allowed early check in prior to the wedding which was brilliant, staff were so helpful and lovely

a really spacious, clean room located in a great spot and thankfully there was wifi!

location was fantastic, beds were super comfortable kitchen well equipped and bathroom spotless

it is just that while we had kids our view was a gentleman's club and this was a little noisy at time

great location, kids loved the penthouse

it is just that while we had kids our view was a gentleman's club and this was a little noisy at time

t get laundry done because it was the weekend supposedly

there are no in-house laundry facilities.

drinks in the bar were not expensive amd there is plenty of room to sit, relax and watch the tv there

left waiting to order drinks at the bar as only one staff member serving and then he had to abandon this to go

bar prices to high like to come back and have s couple of drinks at end of day but chose not to at

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

laundry facilities but pretty close to a laundromat

the place was chaotic with limited staff, ie the guy behind the bar running through to kitchen to help the cook

kids didn t like it at all sadly

the room service menu didn't work

room is lovely and the breakfast is very good value

modern ,immaculate bedroom,bathroom,and views ( we were on the sixth floor), to michael in the bar welcoming us

a good selection for breakfast, served well, with good portion size

wifi wasn't great.

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

breakfast was a great buffet spread & free to kids under 12

the football was on in the bar and th xbox was a hit with the children

the pool was too cold

hotel was so ideal it was very central we had less than a 3 min walk to the heart of liverpool one centre and

little kitchen in the room with fridge, microwave plates and cutlery

the rooms were a good size and had a kitchen

it is perfect for parents with older kids or 2 couples

allowed early check in and great location

a lovey touch, the room was spotlessly clean and comfortable with a fully equipped kitchenette tea coffee maker

great laundry round the corner

rooms were clean and fresh laundry every day

wifi didn t work

breakfast was very fresh and loved the free room service to our suite

food room service would be a good addition to the hotel.

the laundry service was very expensive.

loved everything about the hotel staff friendly and helpful kids loved the pool

our stay staff were really nice and helpful room service breakfast was excellent

a nice relaxing night away with the use of spa

super pool and great size rooms

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with

great wifi

wifi didn't work. the constant buzzing noise we could hear in our room

is a hotel pet friendly our kitty cat loved it and so us

wifi isn't the greatest, but decent enough

kids running riot shouting screaming banging and staff just allowing them to do it

i got a late check out

dirty bedding,toothpaste on door,rotton shower head overall dirty spoilt me and kids holiday

the room is very good size, wifi connection is brilliant

pet friendly nothing was to much trouble for the staff

apologising, but with no suggestion of investigating why they had clean stained sheets from their laundry service

breakfast was well worth the money and so tasty

the wifi

we were given a room upgrade and an early check in for us and our friends which was a lovely gesture and much

great location friendly staff and a great atmosphere in the bar at night we will be back

had some dirty laundry left in our room

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

just what i was looking for pet friendly

nice bar for an evening drink

food we ordered for room service at dinner wasnt great for the amount we paid

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

24/7 room service is also a good added bonus and offers various options at a very good value for those

had a drink in terrace bar 20 for two drinks is a bit expensive

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

also the tv in the bar area where watched the football world cup was really small they should upgrade the

location amazing furniture was uncomplicated and stylish . restaurant and bar gorgeous

staff were very friendly and made extra effort with the kids

really picky - breakfast (which we had delieverd as room service) could of been a little better - small things

excellent wifi

good gym facilities

wifi is good and strong

loved that you could access the kitchen with breakfast supplies 24/7 and appreciated the free parking

good location, breakfast, cheap double room for two and friendly and helpful staff

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next

breakfast option simple and perfect

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

good location, there are several restaurants, coffee shop, bar and convenience store nearby

shepard's pie on the room service menu is fantastic

very clean. wifi was good. overall comfortable and safe.

we had breakfast as part of our stay and the selection of cereals and other options were again to a high

no laundry facilities. needs more hooks in the rooms to hang towels etc!

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

where very expensive at the bar and feel there would be more people there', giving the area a little more

had issues with the wifi but the same did everything the could to assist my problem.

wifi in room wasn't great

cooking or laundry facilities

not told about 15% off if u stay had upgrade faster wifi

wifi is not stable

hotel was very clean, with an amazing bar and a place for hotel guests to get complimentary teas and coffees

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key

also the room was next to laundry and they did not respect our rest, we heard the washing machines during night

being next to the laundry room

the only bad thing is the weak wifi in the rooms.

wifi not always available in room

really cosy and quiet but superb location . free toast in the kitchen !

can walk everywhere many option on places to eat around close to train station has complimentary laundry

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we

instead i had to follow sign for laundry basket storage

i d expect more than to be put in room 001 on the basement floor next to both the offices, laundry room and

souterrain room, next to laundry room with emergency lights shinning all the time

the room has a little kitchen the building has laundry and gym!

laundry is at extra charge.

even a laundry room is available too

were clearly put up so you wouldn t need to bother the reception with queries for the laundry, bin etc

great having laundry facilities

because we were celebrating my boyfriend s birthday staff had decorated the bedroom with rose petals and a

i booked my table at the 360 sky bar for 8:45 it did not say the kitchen closed at 9

room service was extremely quick and efficient

all food was available within the price as a room service option too

a staff in the bar if he can put bag of mac donald s food in the bin as there was no bin in reception

nice cooked breakfast good location to shops great bar polite staff

location, lovely room , great bar lovely staff, our first breakfast was excellent, our second day breakfast was

location, spacious room, early check in options was brilliant

the free wifi had good strength and very little lag

nice cooked breakfast good location to shops great bar polite staff

our laundry for a very small fee

bedroom for single occupancy with en-suite facilities and a fabulous breakfast incl good fast wifi signal and

location perfect, room service good

didn't have any wifi even though i really needed it

enabled early check in/bag drop - thank you

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

we paid for late checkout at 1pm and room service came knocking at our door at 10.30

loved the bar areas, staff, and the busy holiday vibe in general

that you have to pay for wifi

which spoils the whole point of a late check out

the beatles theme tesco express right next door close to bus and train station kettle laundry close

tap water tastes like petrol.

location good. great to be able to store luggage. early check in much appreciated.

the room was clean and tidy although an note on how to access the wifi would be useful

d been engaged i said a few weeks, we went out for a walk come back to a card, balloons and rose petals on the

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

breakfast could have been hotter

comfy bed. good wifi. quiet. good shower.

i used the small gym but it was clean and well maintained

the spa made the whole thing amazing

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

laundry not collected.

the gym at 6

breakfast was plentiful, eat as much as you want from the wide choice of food

location. room service

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

the breakfast buffet style was good

the breakfast was really wonderful the building amazing

great hotel great breakfast

big bed, good wifi, clean and simple. lovely gym too.

fabulous bar and excellent package price

gym was good but small towels would be very good to have and a bin to throw away the sanitary wipes

pretty expensive 50 for 2 hours which is what i pay for a months membership at my local private gym for

hotel is absolutely not kids friendly and should be advertised as adults only

staff were incredible especially breakfast team.

were superb and very helpful ideal location for our trip, and thanks to rachel for an early check

in 414 which was lovely staff are super friendly, big shout out to antonia who was working the bar - great

no pool available. we booked this hotel as it had a pool for the kids.

kids bed had black mould

kids bed had black mould

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

laundry left outside our room for the whole stay

no laundry on the weekend.

check in was quick, bag storage was free, check out was late free of charge, free wifi, complimentary water

good selection in breakfast , which we enjoyed

a dreadful noise was coming from the kitchen or laundry at

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

wifi good, laundry

a swimming pool but that's not a complaint, it was beautiful

were fantastic, especially as it was my kids birthdays, they were brilliant and accomidating

were fantastic, especially as it was my kids birthdays, they were brilliant and accomidating

breakfast very good

really friendly staff and good breakfast, great with kids and very welcoming

we stayed in the hotel both nights and ordered room service we were that cosy

the linen and laundry was at least clean but that's about it

had to take own towels to laundry and get fresh ones,to say least dodgy activity out back of guest house and

were thick and plentiful ( as we were told we could help ourselves to extra towels from the laundry room)

there was also a laundry room should you need clean towels

i had to take our wet towels to the laundry room myself

green towel laundry policy, explained by notice was not followed by staff

distance out of town . messed up our laundry and taxi

i got out of bed and it was the laundry being with taken away or delivered

no same day laundry on a saturday

lovely spacious and well equipped rooms and bathroom. friendly staff, good parking, fast wifi.