wifi worked no problem

very convenient location for my purpose and facilities are fine (i didn't get to use bar or restaurant this

very helpful and efficient - really enjoyable stay would recommend this hotel and the food - good parking

quite basic with options of burgers, pizza, pasta etc but very nice and would be good options for kids too

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was

in the car park with smashed windows, no milk in the room, shower intermittent pressure, dirty laundry bags

helpful; rooms were warm and beds comfortable; location and surrounding were excellent and free parking most

nice building in nice grounds with plenty of parking spaces.

staff lovely, comfortable room, parking.

better wifi

for executive room no towelling robe as described room by laundry so we could hear the noise very early in the

the facilities in the kitchen were good

room was nice and big breakfast was lovly plenty of choice would go here again

wifi was very slow in the bedrooms and i was actually unable to log on with my laptop but phone or

the entertainment was not up to par, as the man that did the quiz spoke to everyone like we were kids, we walked

bags of laundry left in corridors had to manouver husbands wheel chair over them

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

smelly with dirty laundry in the corridors not nice

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

laundry went missing

30am,apparently problem in laundry

food available due to a covid outbreak amongst staff but there was breakfast which was exceptional,had a lovely

absolutely amazed! pet owners this is one of the most welcome pet hotel i ve seen in uk!

the spa and gym was to a very high standard

the restaurant,the food ,excellent variety in the restaurant menus,& breakfast menu , free parking was an added

in addition, the ev charger in the car park did not work properly so our car did not charge fully during the

the complimentary tea/coffee in the bar area was a nice touch

we chose a breakfast slot that wasn't too busy

friendly staff , bar and reception area , cleanliness

breakfast ud83dudc4d,staff ud83dudc4d

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

the restaurant, breakfast, staff, free late check out

the pool was great- kids loved it

was unable to take my 13year old into the gym

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

the bedroom and gym facilities were higher than my expectations

s a stunning view over chester from the breakfast room, the bedrooms are modern and clean, a good gym with free

suite was luxurious and room service polite and helpful

i can think of other than better wifi, for some reason it was really slow which made working difficult

i asked if there was a laundry nearby where we could wash our dirty laundry

told that wifi was down

wifi was a no go

the rose petals and complimentary chocolates were such a lovely unexpected touch as we stayed over

if it were not for that i properly would have been in the bar enjoyed

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

lovely coffee machine and well equipped kitchen and laundry room

it even had a laundry room

couldn't get wifi in our room

30 am with kids partying on the landing

extension access to building annexe would be helpful, in room 28 wifi does not work properly

30 am with kids partying on the landing

the location was great, very central. staff were super and very helpful. nice bar too.

not get a booking at the michelin star restaurant nor was there any laundry services

park ,straight into hotel, really nice traditional feel concierge takes bags to rooms excellent breakfast

our only mistake, we thought the spa had maybe a

told no access to the pool and the spa was not available as should have been booked a long time back

spa sorted me a last minute booking too

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

looking, in need of a make over, bathroom tap not working, shower seal leaking, stains on carpets in room

waiting for drink and food at the restaurant in the evening and for breakfast in the morning

staff were accommodating of post being delivered to the hotel, and i thought the room service was great

breakfast was lovely and the staff were all really helpful and friendly, the kids especially liked

bedroom no 203 was extremely noisy at night due to the laundry running

but the breakfast was a downside

no bar or restaurant available however we would stay there again

very comfortable, lovely room service and great breakfast.

no spa facilities on site.

good breakfast easy laundry service

so friendly, breakfast and evening meal was outstanding. rooms spotless

to change out of the wet clothes, in a fully serviced warm room and have a relaxing drink in the bar followed

pior wifi

clean , quiet, excellent food, safe parking, 15 minutes walk to chester

laundry going all night

very, very poor wifi in the hotel. i struggled to just check my emails.

hotel was ideally placed, great facilities from bar and restaurant to swimming pool and spa

spotlessly clean and comfortable, bath or really good shower, plenty of hot water, delicious breakfast and

more room service

the breakfast staff, courtney and steve, remembered us from previous visits as we visit often

the breakfast was very good the location was excellent near the city centre.

the toilets in the bar were a bit dirty

wifi was open and not secure so did not use

breakfast had a good choice and we liked the fact we chose a time slot which presumably enables the

d to collect laundry from

laundry services available for a reasonable fee

services which we were suppose to request in advance, as well as little information about laundry services

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

also the buffet in the evening was over priced for kids at 20 euros - if you have picky eaters this a complete

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

gym music was mildly annoying that early (not horrific but mildly annoying)

good facilities, breakfast included and pet friendly.

free coffee machine for guests, good wifi and air-conditioning

of room to socialise, comfortable areas with games pool table etc

they had kids dvd's to watch which he enjoyed in the evenings

they had kids dvd's to watch which he enjoyed in the evenings

parking can be a bit tight but the owners are quick to ensure you find a space.

free parking and breakfast included lots of evening eateries just around te

really good choice at breakfast and loved the table

breakfast was excellent, and the location was just right

everything, only downside was the bar was been refurbished and not available, enough place's to get a beer from

free parking

was very attentive and helpful, bed was extremely comfortable, effective heating, good wifi, rooms were very

location was great. breakfast was delicious. nice room & lovely staff.

welcome try and water together with iron and ironing board in room and free parking

no room service menus in the room.

clean room, grounds and parking was very well presented

wifi access

wifi was a bit hit and miss in my room

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

the room was quite small and overlooked laundry room; not gardens as requested

stunning hotel and breakfast was amazing

food was excellent and the spa as well

the bed was fab, room service very professional and polite

clothes washing & laundry costs were too high

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

the carpets in the corridors where smelly from pet odours the breakfast was

food in the bar was very nice

was on my own with 2 kids and they changed my room to a downstairs room to make it more convenient for me with

they also did not provide laundry services and directed us to go to town and use the public launderette

room service

is a gym and swimming pool but they were oppened at 8 am

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

kids running around in the bar as we tried to eat and relax, noise from the rom next door kept us

no fridge in room. no laundry service. no smart tv

the wifi reception in certain parts of the hotel was intermittent .

food in the restaurant was excellent and the kitchen did very well to adapt the menu to suit my partners dairy

hotel grounds are very well kept(nice big grass area to play for kids) rooms were a good size

excellent cocktails, plenty of car parking, swimming pool and spa looked lovely but didn t get chance to

free wifi was somewhat problematic in our room but we didn't go there to spend hours on the internet so

room service food - we ordered pizza and chips, the pizza wasn't great which was surpirsing with

) we also dined in the pub bar as the hotel restaurant was full, the food was still amazing and the bar staff

from the warm welcome, spa, breakfast, bar area & most of all the staff

cocktails in the bar were brilliant

we also requested a late check out, they gave us untill 2pm which was fab as i have medical issues that require

was hot plentiful and the service was 10/10 by mr davies sorry cannot remember his 1st name the bar area was

plenty of choice for vegetarian, kids and gluten free diets

parking

insufficient car parking, as the hotel had a wedding function on all car parks were full

i could not log onto the wifi but that could just be me and i did not really need it.

free parking and very close to a number of pubs and eating establishments

easy to to access , v clean accommodation,strong wifi, it's a hotel if your thing or a communal kitchen with

i was in wales for a wedding, got parking for my car no problem and was able to get in and out in the evenings

wifi didn't work on any of the user names but good 4g signal.

window view blocked by rooftops and laundry area

room renovation, detours, access and interaction with cleaning and laundry staff.

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

lack of room service

decent size, clean rooms and good early morning breakfast choices

loved the gym! was so convenient and loved that it was 24 hours!

only critique would be no information in room on room service and was travelling alone ended up having a snack

retail park just around the corner if you're with kids and wanting to grab dinner away from the hotel

unfortunately couldn't get an early check in.

55am by a reversing laundry truck - outside my bedroom window

perfect location for kids

excellent choice at breakfast, cooked breakfast buffet was tasty, cereal and patisserie options as well as

the swimming pool and their service

we only wish we had known about the swimming pool available next door but we ll use it next time as we'll

of getting laundry done was highway robbery

stayed one night with two young kids

amazing room amazing staff amazing breakfast

we were fortunate to get an early check in due to our room being ready

we asked for a late check out and were led to beleive this would be possible for no extra charge - advised to

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

moved rooms and still no mattress protector- issue with laundry apparently

i was stay 4thfloor wifi not supporting to me my net work o2

late check out and room ready on arrival as requested early check in if possible

kids were disappointed there were no pancakes at breakfast and no pastries the 2 morning

considering the price paid, no room service, not enough facilities (sugar, milk etc)

stayed with my mum and grandkids for 1 night

the late check out was good.

staff were really nice, breakfast selection was fantastic, housekeepers were really good & late check out was

only thing that i didn't like was the sofa bed for my kids

floors in room, corridor and laundry room next to our room

had trouble could not get great signal so could not hook up to free wifi . or priemium either.

lovely room with a great view, nice bar area. really good breakfast

beautiful location on the docks. short walk into the centre. breakfast was fabulous!

wifi could have been better and not enough hangers for clothes

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

also being pet friendly is an added bonus

breakfast was fabulous lots of variety kids enjoyed it to

need family rooms up level not just on ground floor .. kids like to have a view out the window

they provide free water bottles, ironing machine, and gym.

easy self check in, super friendly staff, good for a hotel gym for a basic

a shower cap so good to provide one no info on wifi or booklet for what was provided in the hotel, this may have

the gym was small

lobby area nice comfortable bar food fab and staff very

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next

the wifi is good

first class breakfast

the window was open all night (i dont think it closes at all) and people were downstairs in the bar drinking

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

t get laundry done because it was the weekend supposedly

there are no in-house laundry facilities.

drinks in the bar were not expensive amd there is plenty of room to sit, relax and watch the tv there

breakfast hot food is always a little cold.

the breakfast was so delicious and well presented

breakfast was wonderful ! beds were very comfy ! staff were fab especially billy !!!

the kitchen quickly rectified this and didn t charge me for the mistake

wifi wasn't great.

the gym was small but really nice as it had a rooftop

were very tidy and included everything you will need even for just a couple nights,i tried out room service and

rated down as there was some sort of laundry crisis so we only had one bath towel between us

breakfast was lovely, lots of choice

hotel happily offered us an early check in as we arrived earlier than expected

we were a family up to visit uni kids so we were able to book 3 rooms and accomodate us all in the same place

i liked that they had a well equipped gym

good facilities with kitchen utensils

the kitchen have full set

all facilities given in the kitchen and bathroom

kitchen equipment not enough for cooking food to my kids

wifi not fantastic booked as was advertised as having parking, then received an email after booking

good gym facilities

wifi signal was a bit intermitant

in room - air con not working, drains smell in bathroom, couldn't use my laptop as the wifi blocked some pages

we also had room service for dinner which was delicious

liverpool to meet friends and go to concerts at the philharmonic hall

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

the gym and spa was great

free use of pool and sauna

vegan main for room service which was a shame

i got good use of the swimming pool too