the cafe is 10 out of 10 the facilities for us and the kids 10 out of 10 great value

was great both mornings, sauna, steam room and pool were fantastic

incredibly friendly staff, first-class gym and spa facilities. comfy room.

the wifi is a bit hit and miss and there was next to no phone signal

a pool a spa something for the kids at the fun factory the food is very good and the staff were guest

bed was comfy breakfast was so tasteful

parking was ample

staff very nice, plenty of free parking bar area nice and welcoming

the bar reception warm friendly the manager james made us feel any future visits could be made for up

hotel was not worth price paid, which was likely inflated due to the open golf at troon

they accommodated an early breakfast as we were travelling to the open golf

we were disappointed that there was no 24 hour guest laundry service offered

no laundry service for guests

we hadn't booked a table for dinner on one stay but the whole restaurant menu is available for room service so

front desk that under shower area slippery and no handrail bar both wouldn t pass zoning in america

spacious room with great facilities and the breakfast was lovely

locals in bar very friendly and helpful

all the bar staff were brilliant made us feel welcome

the bar was well stocked

music from bar was loud in the bedroom until it stopped at midnight

the bar ladies were beautiful and amazing

quite a lot of loud families with kids running up and down the halls

there was a bar of soap,but it wasn't antibacterial

although we arrived too late for dinner, the room service was excellent

really, hotel was what we expected ,the dining and bar area are very modern the staff were very good , and very

the room was lovely, the spa bath was perfect and the decor gave a lovely elegant feel to it

brilliant breakfast

the decor and lay out is so beautiful. big car park. great wifi. staff were lovely!

returned calls prior to visit to support with arranging taxis to wedding and arranging early check in

fantastic room service too, quick and delicious

was lovely staff were great really nice comfy bar 4 lads on a golf trip great place to stay plenty parking great

laundry cart (full of used sheets) was left outside our room for the duration of our stay

we were in a room this time across from the laundry which i have to say is very very noisy so early in the

laundry room doors were left lying open which was a bit unsightly

laundry scattered around corridors

noise in my room was loud at all hours must have been a laundry room next door or underneath

breakfast was delicious with plenty of choice

bed, food, staff and breakfast lovely too. great place

lovely room with sea view, friendly staff and excellent breakfast and evening meal.

when we arrived we asked if it was possible for a late check out and after checking they said it should be fine

dinner and breakfast

noisy laundry room right next to our room

was loud; next to the laundry and over the kitchen fans

it would stop by 9pm as it was the kitchen fans outside, i strongly suspect it was actually the laundry which

be one of the nicest places we have ever stayed at, if it wasn't for one thing: the fact that the laundry room

room was very noisy, adjoined to the laundry room!!

food is great, very nice room, the wifi in the rooms is a bit iffy, apart from that, you cannot find any better

a gym onsite would be brilliant also

prices for food room service, cost 28 for two ham and cheese sandwiches and a chicken

the wifi in the room could've been better.

having breakfast downstairs was a real joy given the current restrictions

and helpful, one lady in particular was super friendly and cheerful and interacted with my kids about pokemon

food unlike previous visits and had come from a vast quantity of already cooked food in the kitchen

pool and jacuzzi facilities excellent food was excellent quality and large portions bed was very

the staff were so attentive and room service was prompt and food was as described and so tasty

no concierge no valet parking no dressing gowns in room

it is next to the laundry room & lift

room was directly opposite the laundry room which was busy

laundry directly across from the room was a bit off-putting

everything was great about the hotel. gym great

breakfast on the first day cold and anaemic

we stayed 10 days pity no laundry facilities.

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

cold in room heating was not working partner and 2 kids (1 & 10) slept with hat and jumpers on and still very

relaxing for my wife the whole reason for trip was for her to have a bath relax with wine and no kids as bathroom

gym is a bit small.

a big bonus is that it is pet friendly

wifi wasn't the best but for oke night i dealt with it.

wifi was available in our room but this didn't work

great location and ample parking

staff were excellent - food was excellent. pet friendly. no complaints at all except....

we liked the laundry service

business centre facilities and wifi good

loved the scottish breakfast buffet

wifi was awful. tv controls impossible to understand and no guidance in room.

wifi was great

no laundry facilities

room itself- ground floor opposite the laundry room

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

myself and kids enjoyed breakfast ,room was super clean equipmed for what needed.

room. breakfast. location. comfort of bed. blackout curtains.

hotel was in good location excellent food and staff brilliant. swimming pool was great

plenty of free parking

breakfast great, room service amazing and not too expensive either

the pool and spa was a real treat

staff, cleanliness and swimming pool

can't tell you how much that meant to us and our 3 kids

breakfast excellent. room service very good. bar staff very friendly

clean and modern facilities with plenty of parking

i had a spa weekend stay and everything from start to finish will excellent best things about the hotel 1

the gym equipment was a little bit tired and one piece was broken

the gym had all you needed

the spa facilities make it that little extra special and the location is so peaceful with beautiful

beautiful and peaceful spa was good comfy bed

we had a family room for 2 adults and 2 kids with 2 double beds, i d have preferred a king size bed for the

are not golfers but chose this hotel to stay at on a little road trip along west scotland

they put us next door to a laundry room and could hear banging all night from that

didn't like dinner, the tv was terrestrial, so i never enjoyed it, there was no laundry, no fridge in the room

advertised room service selection did not operate at the times stated on the in room information

it was very close to the golf club where we were attending a wedding

no room service menu available in room despite introductory card indicating it should have been in the

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

friendly staff. great food and service in the bar. awesome breakfast.

took another 30min to arrange rooms it was 1am with kids so not to good

the kids enjoyed the pool. everything else was absolutely dreadful.

parking is free, plenty and close to hotel ( basically on site ) staff were great and helpful

thing was my room was above the bar so a little noisy and i think near the laundry i kept hearing a noise like

excellent for pet lovers, dogs well catered for

friendly staff, relaxing surroundings, great room with spa bath, room number 111, had a lovely evening meal,

we missed breakfast but the gentleman on reception offered to go into the kitchen and get us something before

fabulous breakfast

definate noises through the night, fans, refrigeration unit or laundry next to or under room

in house guest laundry

all the staff i dealt with from reception to bar were great

the staff on saturday morning were more interested in flirting with male golf party than assisting other patrons

room service breakfast for 9 to 9

we had a lovely time relaxing in the spa and having some treatments

only one disabled parking place nearest hotel entrance versus two at golf facilities tells me golfers are more

amazing decor great spa facilities

wifi was intermittent and slow. tv system was tempremental.

day spa was great and we enjoyed a round of golf, this was the perfect relaxing end to our holiday

prices in the bar and restaurant were very reasonable especially for being a hotel

about this hotel is amazing: room size comfort spa bar breakfast restaurant desk service all

the other negative was the wifi, not great to say the least, not what you expect in a fabulous hotel

to this hotel on several occasions but never really tried the bar restaurant

loved the swimming pool which was at a very comfortable temperature

the suite we stayed in was lovely had a great spa bath

clean and comfortable. really nice bar and restaurant. great breakfast. friendly team

great welcome from the staff, great room, great location, great breakfast

that was carrie's thought our stay, the restaurant and bar staff were equally so

wifi is very poor

there was ample free parking on site and having scotts bar there too was a treat - the food was great

the pet friendly room

the three colouring welcome packs were a nice touch for the kids

the restaurant not being pet friendly

clean and well-equipped with the convenience of an ev charger right outside

handy location with good car parking. clean room, friendly staff. good breakfast..

the food in the restaurant was very good and there's also kids menu available

was good to have seperate room for kids. convenient location

easy to find and good parking

wifi was not great

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

very accommodating for our pet beagle building in a superb location.

selected this castle hotel because the kids really wanted to stay in a castle

comfy bed nice sized room with lounge area good wifi and room service

wifi was very slow and traffic from the main road could be a problem

the breakfast and location was lovely and staff were very nice.

easy parking

staff were very pleasant as were the bar staff and waiting staff

plenty of free self-parking right outside the door

no complaints at all .great car parking which means a lot.good

as stairs and staff cupboard was near our room and the noise from the trolley going past with laundry beneath

room service for breakfast and dinner meant we didn t have to put the dogs in the

the location is quiet with plenty of parking

amazing views of golf course

excellent breakfast, friendly and attentive staff

no room service - we were arriving just before 9pm

room was clean and daily room service

of car parking

parking was easy and although there was entertainment on downstairs the soundproofing was excellent

the food in the restaurant/bar was really good

the laundry service is reasonable so don t overpack

aircon; very hard to find somewhere in the room to dry laundry; minibar was barely below room temperature; some

swimming pool area is a bit tired. tiles missing in steam room

really comfortable and well presented. excellent gym, great views and amazing staff

showered and jammies on so therefore did not feel i wanted to have room service sorting these issues but felt

from the reception staff to the bar staff, restaurant staff, kitchen staff

spa is just amazing

exceptional food both at dinner and also breakfast

gorgeous hotel, food breakfast and dinner excellent, staff charming/

the food was fantastic (breakfast and dinner) and the team catered brilliantly for me as a vegan too

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

being able to use the swimming pool, sauna and steam room was a big plus!

welcome and an early check in

the gym and pool are great, with steam room, sauna and jacuzzi, all of which were spot-on

for an exam and they were very accommodating with early check in and late check out

good big garden messiive parking easy excesses

instructions on the room card for wifi did not connect

the wifi worked very well

big parking lot, price is good. bath room is quite new.

reliable staff, quick and easy check in, comfortable, clean and quiet rooms, plenty of courtyard parking, pleasant

overall a very great overnight stay with the kids, thanks

i get it there was loads of black people there but don t about at kids for being kids

overall a very great overnight stay with the kids, thanks

tasty breakfast

no room service for the four nights we were there

shower ran hot then cold. room next to laundry so smell in hall was not great.

great to find laundry facilities

early check in and free guest laundry albeit dryer needs an upgrade

laundry facility was a plus, and moderately priced

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

someone was in and out of cleaning/laundry cupboard late and through the night

it was far away from a lot of laundry service places.

laundry was never picked up although it was lying in the room in the right

lack of ev chargers

1 ev charger space which was occupied by a petrol vehicle

would have liked to find some sort of laundry room / facility

john provided an excellent laundry service for modest cost

rooms were clean smell of laundry powder from bedding smelt nice

close to the water and to some cafes and laundry for 6 pounds

do the laundry, but never mentioned they charge 6 for it

breakfast surperb

use of pool and gym facilities.

sadly i didn't get anytime to visit the pool or gym or get breakfast so can't comment on these; but will

not use the kitchen faculties or the bar as we were out the whole time, we did use the swimming pool, sauna,

wifi would not work in dance studio

beds sagged a bit in the middle. no blow dryer or laundry services.

better to have laundry

cleaners carried dirty laundry through the eating area

cinema, bingo, casino and decent food options 1min away

close to everything we needed and plenty of pubs around and a nice casino across car park

proximity to secc pet friendly friendly staff

had emailed in advance about early check in and was told to ask on day of arrival

pool table and gym available in the hotel

very close to secc. great atmosphere. lived the foer and bar area.

close to the hydro, clean rooms, friendly staff, bar open till 2am.

no laundry service.

very friendly, loved the netflix link up on the tv and free wifi for the night time when your settling down

gym was too small

perfect room for family of 4 plus our dog. loved how pet friendly the hotel is

in morning we asked if we can get a late check out as we were so ill

have been nice if public computers for the internet and laundry facilities had been available

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

we would have cancelled sooner but our kids were exhausted by the time we got to the room

i asked about laundry

our room was above kitchen and laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

the laundry machine noise at night in the 3rd floor

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

i asked for laundry services and he didn't know the price or how the service works

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

well maintained and good value for money, also made a phone call in the morning for a late check out at short

wifi could have been a quicker. found it very slow

unfortunately the bar was closed

basement floor near laundry room

our room was in the basement next to the laundry

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

beside the laundry, no hot water, and no usb plugs in room

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

very kind and organised a very early check in as i was flying in for a family funeral .

amazing room service dinner

a spa would have been perfect but didn t deviate from how great everything else was

all the staff we met at reception, in the bar and restaurant were courteous and helpful

place, great bed, great bathroom, very nice food and room service

are a family of 4 with 2 kids of 9 and 6

breakfast was great , staff lit the fire for us so it was warm ams cosy .

large comfortable room, very good breakfast, nice bar and friendly staff

wifi in room 8 was terrible.

i was woken up in the morning by sounds from the reception and kitchen.

also next to a noisy laundry room

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

great stay, staff were lovely and the hotel is pet friendly.

room was clean and the receptionist was very friendly and helpful and even gave an early check in

we tried to order room service but no one ever answered the phone

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

super clean, amazing pool and sauna and gym. staff so friendly. great breakfast deal!!

i had rang the night before about an early check in as we were travelling with kids and no one got back to me

the trip was ruined by a 100 laundry bill for one bag of laundry

laundry service not available at hotel

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

handy for town and good parking for £10. excellent pool for kids

the bar was very cosy and welcoming

i found out on this trip that i could do laundry which was a big bonus

guest laundry on site

dinner was very good with good choices. no laundry facilities

and since you offer laundry service a washing machine that doesn t take several hours to do one load

position of room looked out over laundry collection. window catch broken/loose.

a guest self serve laundry would also make this great hotel even better

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

great pool/health facilities, easy parking, i really liked the lobby/bar area. staff friendly.

ffee machine in room and late check out) were all agreed to by staff who had exceptional customer service

some trouble with wifi (our phone plan limited to wifi) which was resolved by connecting closer to the front

great breakfast in the morning

guest came and asked us for the wifi password at 23:45 at night

wifi

the free wifi