laundry room doors were left lying open which was a bit unsightly

noise in my room was loud at all hours must have been a laundry room next door or underneath

laundry cart (full of used sheets) was left outside our room for the duration of our stay

laundry scattered around corridors

we were in a room this time across from the laundry which i have to say is very very noisy so early in the

room was directly opposite the laundry room which was busy

laundry directly across from the room was a bit off-putting

it is next to the laundry room & lift

bedroom very clean. spacious. staff friendly. good parking facilities.

the spa is an amazing experience

thing was my room was above the bar so a little noisy and i think near the laundry i kept hearing a noise like

location esp ferry to arran and all surrounding golf courses

wish i knew about the spa facilities beforehand so i could have stayed longer but that was down to lack of

lovely room good food and pet friendly place

location for the golf courses played in the ayrshire links cup tournament- western gailes, glasgow gailes

the kitchen space had everything you needed for the short break away, 2 ring hob, full size fridge &

everything was perfect, the view the situation the parking.

there was ample free parking on site and having scotts bar there too was a treat - the food was great

clean and well-equipped with the convenience of an ev charger right outside

the three colouring welcome packs were a nice touch for the kids

a pet owner i really appreciated that hotel offered me room on the ground floor with private access

we ate together in the bar and the meals were fantastic

good wifi

awful wifi in my room

room service

as stairs and staff cupboard was near our room and the noise from the trolley going past with laundry beneath

parking right outside. ugly.

no faults, fully recommended hotel only a short walk from the golf courses and the beaches.

location for the town and surrounding area - especially if you like golf or if you'd rather spend your time on

only one pillow on the sofa bed for two kids. would have loved a pool.

the laundry service is reasonable so don t overpack

aircon; very hard to find somewhere in the room to dry laundry; minibar was barely below room temperature; some

wifi great

great gym and pool

spa was lovely food and drinks where great and the room was spotless

gorgeous and the setting is magical huge bedroom with a lovely view and a little bunny having his breakfast

at breakfast for continental breakfast a little disappointing - i would have liked a bigger choice of

no bar as such, just a residents type lounge albeit very tasteful and comfortable.

the breakfast was lovely very tasty.

spacious room very comfortable lovely free standing bath

staff was nice and the size of the room was great lovely shower and bath good value for money and breakfast was

poor wifi

confusion regarding front desk info & room service

and airey hotel foyer friendly check in staff and workers in the bar and restaurant

good parking, lovely room, good food and friendly staff. lovely breakfast.

laundry all over the floors for hours throughout the day

receptionist who booked the accommodation rang they said there were issues with housekeeping and laundry and we

50 when they called on my phone to say they would need to cancel my booking because the had a laundry issue

dirty laundry left in room and carpet not hoovered

stayed here during the british open golf in 2024

everything stayed before receptionist is so helpful plenty free parking

was amazing, we got room service and they were very fast

had a set of bunk beds shoved in our room which made the room a little claustrophobic and no room service was

room service was expensive ie burger and a toastie 4 soft drinks 36

the decor and lay out is so beautiful. big car park. great wifi. staff were lovely!

paper thin walls , no facility to change money, no lift no laundry facilities

the wonderful friendly receptionist immediately offered me a towel to dry myself off and a laundry bag for my

ordered room service for bottle of champagne, 15 minutes late so had to go and collect myself

worth the money, comfortable, great breakfast and staff were very polite and friendly

parking - we were attending a function and we couldn t get parked on arrival we had to park in a

air conditioning, washing machine/laundry rooms

noisy laundry room right next to our room

be one of the nicest places we have ever stayed at, if it wasn't for one thing: the fact that the laundry room

constant overnight noise from some sort of heating/ventilation system in a laundry room.

it would stop by 9pm as it was the kitchen fans outside, i strongly suspect it was actually the laundry which

the cafe is 10 out of 10 the facilities for us and the kids 10 out of 10 great value

excellent dinner and breakfast

the pool and spa was great too

limited kids menu.

additionally, the wifi did not work, neither did the smart tv

had nice dinner in the evening, great breakfast in the morning and enjoyed a session in the gym which was well

laundry service timing is vague and uncertain. makes planning for laundry tricky

lots of parking

room was too small for 2 men sharing on a golf trip

location was convenient to the royal troon golf course

breakfast was amazing. such a great choice.

were given a room near the laundry which we thought would have been a bit of a nuisance although it turned out

staff took care of some laundry for us which was helpful

laundry in corridors from cleaning rooms

the only aspect we didn't like was the laundry piles near the lift.

drinks in bar were fairly priced

she even washed, dried, and folded our laundry for less than it would have cost use to do it ourselves

also informed of wifi code didn't have to search for it

wifi, iron and iron board, hairdryer, fridge, kettle, and an excellent tea and coffee tray

so you can park outside the guest house you are given a parking permit too

minor annoyance was that once ready for bed i couldn't find a wifi code in the room although in brochure said

it is so dirty, has a damp smell, the storage room for the laundry was open, and the door for the leisure centre

laundry service. shower. cleaning

the friendly staff the breakfast was plentiful for 12 bucks the bar area with relaxing music

it's in a great location, very central, the staff are very pleasant and helpful, the breakfast is really nice

have celiac disese i was 70 for 2 adult and a kids meal the gluten free option was terrible ended up with plain

short changed even though we had booked several months in advance for a 3 night stay, 26 bags of laundry in

we could also hear what sounded like laundry equipment below/nearby the room during the night time period

also no privacy in back room as it s near the laundry for the staff to enter and i got a fright when getting

we had a lot of laundry piled up outside our room for a lot of our stay.

on arrival past the checkin time we were surrounded with laundry bags and trolleys and this was the case every

easy check in , great parking (my van just fitted under the 9 foot restriction) but parking at front as well

staff were friendly, room was clean, easy parking

spa bath. air con. food was very good. staff were excellent and very helpful.

couldnt connect to wifi in the room.

no wifi in room

we went out to do our laundry and the dryer failed to work

have been nice to have more options at the bar, its quite dated as with whats on offer, also room service through

wifi was poor

well situated with beautiful garden- pet friendly

proper traditional scottish hotel, plenty of parking, converted 100 years ago from a grand old seaside home,

couldnt get wifi but was there to relax

staff really friendly and helpful, very apologetic regarding shower issues, lovely dining and bar area

wifi in the lodge we stayed in, someones false eyelashes still in shower from previous guests,

the only car parking available was in the overflow car park as the former parking area adjacent to the hotel

wifi at all in the rooms , tv doesn t work

breakfast in morning was exceptional and kept me going all day

friendly staff, comfortable beds, amazing food, free parking

we had a lovely lunch in the piv bar and grill which was also delicious ud83dude0b all in all we had a perfect

great breakfast, great location. plenty of lovely walks nearby and close to golf courses

we sat and had a drink in the bar and enjoyed our conversations with the bartender as well

staff very nice, plenty of free parking bar area nice and welcoming

children was great from start to finish the staff are very welcoming and helpful and the scottish breakfast is

the breakfast was the best i had throughout my

excellent parking. nice traditional hotel, friendly staff and lovely full breakfast

great staff. lovely bar and restaurant. very nice room.

great parking, pool/gym facilities are top notch

incredibly friendly staff, first-class gym and spa facilities. comfy room.

seamed to wait a while for drinks at the bar even when it was quiet breakfast could have been warmer seemed very

we went with friends and were accommodated next to each other, which made it even better for the kids to run

so relaxing and loved the pool gym and food

lovely room with sea view, friendly staff and excellent breakfast and evening meal.

breakfast was delicious with plenty of choice

bed, food, staff and breakfast lovely too. great place

dinner and breakfast

breakfast staff was amazing, so friendly and helpful covid restrictions were so well handled, felt

wifi available but signal not reaching rhe rooms

the bar could be better

location, plenty of car parking

all really nice, great parking.

it was great to stay at a pet-friendly hotel which was exactly that and not just pets allowed

room service was available so we could relax in the room

breakfast staff not very attentive. had to ask for tea twice, but not a huge deal.

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

the breakfast was nice with a good selection

great breakfast

no laundry service for guests

we were disappointed that there was no 24 hour guest laundry service offered

breakfast again had a wode range of fresh fruits, croissants, cereals, and a buffet style cooked

breakfast buffet was excellent as well as dinner options

good location, good parking, lovely decor, good food and friendly staff

staff were lovely, place was very clean and the spa n gym was amazing

clearer signs for the hotel parking but that was maybe our misunderstand of the signs

parking is free and there are always spaces

staff greating you as you arrived to the hotel and not to mention the swimming pool for the kids

are amazing, pool steak and sauna :) the bathroom was stunning the bath was huge so relaxing

all the bar staff were brilliant made us feel welcome

the bar ladies were beautiful and amazing

music from bar was loud in the bedroom until it stopped at midnight

the bar and hospitality. and they were great with our dog .and things to do .

the bar was well stocked

definate noises through the night, fans, refrigeration unit or laundry next to or under room

in house guest laundry

the bar also has a great range of drinks and the cocktails were lovely

great service in the orry bar where we could take our dog.

the hotel was very comfortable, parking was a breeze, the restaurant and bar were great with a good selection

was great, room service and some staff very helpful

perfect near the station easy parking, helpful friendly staff room lovely comfortable breakfast excellent evening

that was carrie's thought our stay, the restaurant and bar staff were equally so

room was spotless had everytjing i needed. spa bath with tv was excellent.

our room was out of this world, loved the attention to detail, spa bath with tv on the wall

we stayed 10 days pity no laundry facilities.

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

relaxing for my wife the whole reason for trip was for her to have a bath relax with wine and no kids as bathroom

limited menu, no food available after 9:30pm & no room service, breakfast was not good value for money and was

24hr shop and starbucks, room service 24hr lovely

we liked the laundry service

the room service meal was also quick and delicious

the wifi is super slow

the staff are very very helpful, and room service was excellent. lovely room also, great bead

room was clean and wifi was fast

room itself- ground floor opposite the laundry room

no laundry facilities

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

on late flight

unfortunately due to having an early check in we only had a continental breakfast

pool and sauna/steam facilities were really good for a uk hotel despite showing their age a little

it s a large hotel with great car parking facilities

everything was great staff friendly and good with kids.

to where i was working, nice gym and pool

wifi was constantly dropping out making it difficult at times to get work done

needed a couple of days break from the kids a 6 months old my wife said that she loved the quit ant time to our

wont be taking kids as cleanliness in the poolside is shocking

it had all the facilities we were looking for and parking

swimming pool gym near to shops and good staff

big spacious rooms, access to gym and pool. bar open till later

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

wifi was very good, both for personal devices and a work laptop

very good breakfast, despite lockdown. room service was excellent.

the beauty great parking excellent food friendly staff amazing room

unable to order food apart from room service cold sandwiches.

parking validation was easy. short drive to restaurants and laundry facilities.

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

gym not open. shower head too small.

free parking clean easy access good location very helpful staff family friendly quite

good that it was only a lift ride down to the shopping centre too for easy coffee and breakfast

the staff were amazing. high standard of breakfast and rooms.

overall a very great overnight stay with the kids, thanks

only problem we found was that the wifi signal in our room(room38) was terrible

overall a very great overnight stay with the kids, thanks

the hotel was lovely and breakfast was amazing.

good big garden messiive parking easy excesses

there is ample parking and restaurants, shopping, and bus within an easy 5-minute walk from the door

tv, and wifi

instructions on the room card for wifi did not connect

and off street parking at the rear of the property out of site from the main road

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

exceptionally pet (dog) friendly with enough space for pets not to interfere with other guests

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

no room service

location, plenty of parking, super friendly and welcoming staff, nice room, comfy beds, amazing views

breakfast is lovely

was a crystalyte floor and grand entrance fit for a king, a piano in the bar which was actually furnished with

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

staff went above and beyond to help and the kids loved the swimming pool, food is great although the menu is a

getting wifi set up wasn't clear

the cleaning/room service staff is also very helpful and polite (consistently)

with friendly staffs, good facilities (gym, swim pool, steam and sauna), also the restaurants and bar

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

better to have laundry

location was perfect everything u need for a great day with the kids.

location, free parking, friendly staff, late check out.

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

they even did my laundry for a small additional charge

dirty laundry from another guest still in our room when we checked in

staff excellent service in restaurant from gary. room service from girls was awesome.

the restaurant has excellent food and service and there is a bar which sells beers that a price that

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

shower ran hot then cold. room next to laundry so smell in hall was not great.

laundry facility was a plus, and moderately priced

early check in and free guest laundry albeit dryer needs an upgrade

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

someone was in and out of cleaning/laundry cupboard late and through the night

laundry was never picked up although it was lying in the room in the right

it was far away from a lot of laundry service places.

staff, breakfast, gym

free to use ev charging is welcome

everything about the place great scenery lovely food spacious room spa and gym was excellent couldn't find a

behind reception are in desperate need of cleaning, and it would have been nice if one of the fireplaces had

the pool and gym could benefit from some updating

lovely location, the pool and gym. food excellent.

with minimal disruption, the staff were friendly and relaxed, the spa was great and the golf course looked good

to concert venue, good size bedroom, comfortable bed, pet friendly , liked the automatic lighting when i got up

location, fun atmosphere and late check out

was stuff for the kids to do they loved it and loved sitting having a wee drink while they played with stuff

bad anxiety feel so secure and safe and explained things when i asked the room was beautiful my kids felt like

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

no laundry service.

could not access the wifi and no one seemed to know why, would not accept my name and room

location was perfect for attending hyrdo with 2 kids

my two kids enjoyed the stay and the staff made them feel special

hotel breakfast

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

our room was above kitchen and laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

the laundry machine noise at night in the 3rd floor

i asked about laundry

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

a little disappointed in the food bar below the hotel

we were very dissappointed that wifi didnt work and we had no signal at all during our stay

we were in basement and split into 2 rooms in one, would have preferred an open room as kids got split up and

beside the laundry, no hot water, and no usb plugs in room

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

the laundry room music and construction below was very loud and annoying

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

basement floor near laundry room