wifi a tad slow for business users in the ground floor accommodation.

the only thing we didn't really like (but hotel would) was the number of non residents filling bar and restaurant

hotel with plenty of parking spaces, and lots of choices at breakfast

kids were running around everywhere

great staff and a very clean hotel breakfast was lovely too

booked 2 rooms at this hotel as we were attending a wedding and the staff arranged an early check in for both

was amazing, we got room service and they were very fast

everything stayed before receptionist is so helpful plenty free parking

was lovely staff were great really nice comfy bar 4 lads on a golf trip great place to stay plenty parking great

excellent staff, quality and quantity of food, parking, cleanliness, covid safe.

we were in a room this time across from the laundry which i have to say is very very noisy so early in the

laundry scattered around corridors

laundry room doors were left lying open which was a bit unsightly

laundry cart (full of used sheets) was left outside our room for the duration of our stay

noise in my room was loud at all hours must have been a laundry room next door or underneath

it is next to the laundry room & lift

room was directly opposite the laundry room which was busy

laundry directly across from the room was a bit off-putting

breakfast options were great and dinner both in the restaurant and room service were lovely

spa facilities gym restaurant and bar

thing was my room was above the bar so a little noisy and i think near the laundry i kept hearing a noise like

beautifully presented hotel, stylish and cosy- a perfect snug bar and fire with dedicated pet friendly area

food and staff are excellent the option to visit the sister hotel's spa facilities is a

which accepted our large german shepherd , extremely comfortable bed and lovely large room , the breakfast menu

music noise either from bar area or kitchens, into early hours of morning so sleep was at a minimum, mainly

50 when they called on my phone to say they would need to cancel my booking because the had a laundry issue

receptionist who booked the accommodation rang they said there were issues with housekeeping and laundry and we

laundry all over the floors for hours throughout the day

dirty laundry left in room and carpet not hoovered

had been worried because i had read that humans travelling with pets were placed in the basement

slow delivery of bar orders. however complaint was made and dealt with to complete satisfaction

regularly had to look for staff members in bar area to order, not many smiling faces, daughters sandwich arrived

at breakfast for continental breakfast a little disappointing - i would have liked a bigger choice of

excellent afternoon tea, dinner and breakfast

exceptional food both at dinner and also breakfast

as stairs and staff cupboard was near our room and the noise from the trolley going past with laundry beneath

room service for breakfast and dinner meant we didn t have to put the dogs in the

stayed in one of the small cottages with our 3 kids, it was ideal

the little mews house was very cute and cosy and our kids really liked having their own space in the living

close to beach for walks, next to troon golf course and close to prestwick and ayr

breakfast was great so much option and kids were well catered for

the fact yous don t have a kids menu for food i love the food but no the best for kids

food and accommodation were excellent, the staff were extremely helpful and the parking facilities were good

extractor fan noise wifi didn't work in room 23

the breakfast and location was lovely and staff were very nice.

the laundry service is reasonable so don t overpack

aircon; very hard to find somewhere in the room to dry laundry; minibar was barely below room temperature; some

internet/wifi only available in the lounge area.

spa facilities and treatments were great, just what we were looking for in a girly overnighter

really comfortable and well presented. excellent gym, great views and amazing staff

wifi network ids for each room is awesome, but passwords need to be random for each room

location to the golf courses we played

all of the little touches added up - welcome pack, slippers, golf umbrella, earplugs - the dogs were spoiled

the kitchenette was very well stocked and adequate but would have been handy to have an oven but again

only downfall was couldn t access the wifi in lodge

wifi was horrible

were super attentive, they were really good with the kids

were in a comfortable room in the out buildings about 150 meters from the main building with parking

room ready for us arriving but the hotel upgraded our room and gave us complimentary drink at the bar while we

as said before the spa was frozen.

the wonderful friendly receptionist immediately offered me a towel to dry myself off and a laundry bag for my

paper thin walls , no facility to change money, no lift no laundry facilities

t say there was anything we didn t like, maybe the music could be slightly louder in the bar area after

very nice rooms excellent breakfast choice friendly staff good parking

did not have breakfast due to this, but the restaurant looked very nice

the cafe is 10 out of 10 the facilities for us and the kids 10 out of 10 great value

were very welcoming and friendly real value for money lovely and quiet - very very peaceful good parking will

food was delicious (evening meal and full scottish breakfast)

breakfast was well serviced , dinner was excellent service was great , service of staff was

the restaurant and bar are down the stair in the hotel, you only a bus away from the city

no wifi

laundry service timing is vague and uncertain. makes planning for laundry tricky

we had room service dinner and it was great

large exclusive room nice bar to chill in proximity to racecourse

couldn't connect to the wifi in the annex where our room was, wouldn't have installed the towel rail next to

i liked the bar and the food was beautiful

laundry in corridors from cleaning rooms

were given a room near the laundry which we thought would have been a bit of a nuisance although it turned out

the only aspect we didn't like was the laundry piles near the lift.

staff took care of some laundry for us which was helpful

stairs up to the family room with small kids

it is so dirty, has a damp smell, the storage room for the laundry was open, and the door for the leisure centre

laundry service. shower. cleaning

wifi could have been better, when making a whatsapp telephone call, the wifi kept dropping out.

gym was a bit dated and the restaurant was too expensive for my budget work give me

5 room service tray charge

she even washed, dried, and folded our laundry for less than it would have cost use to do it ourselves

was lovely and warm on arrival free parking outside not far to the beach or shops also goin back in august again

very peaceful, excellent location right next to the beach and the the kids park and great restaurants nearby

parking outside the door nearly 10 sec walk to five star guest house

great parking outside, linda was very welcoming and friendly

gorgeous room loved the spa style bath location

for suite, which was really just a double room with a spa bath - fine but the bathroom was tiled ceiling to

into room it was unbelievable best night we have had bed comfy bath absolutely amazing as was a spa bath air

booked i was told i could potentially check in early (as we were attending a wedding) i was to call the morning

food was beautiful. staff were very helpful and friendly. free parking.

spacious room for a family which we accessed outside the hotel near the laundry area

also no privacy in back room as it s near the laundry for the staff to enter and i got a fright when getting

we could also hear what sounded like laundry equipment below/nearby the room during the night time period

short changed even though we had booked several months in advance for a 3 night stay, 26 bags of laundry in

we had a lot of laundry piled up outside our room for a lot of our stay.

we went out to do our laundry and the dryer failed to work

wifi only worked next to the door of our room, though fine in the public areas

parking available

there was free parking on site, the staff were friendly and welcoming, the building was charming and the food

decor in the the bar area excellent and you have to go into the garden area

excellent breakfast choice with high quality items nicely cooked and presented

location was perfect, plenty of parking and near the beach

charming hotel stunning rooms amazing scents and wonderful service oh and the bar food and breakfast was

great breakfast, great location. plenty of lovely walks nearby and close to golf courses

breakfast in morning was exceptional and kept me going all day

definate noises through the night, fans, refrigeration unit or laundry next to or under room

in house guest laundry

wifi was terrible in our room as was phone signal

an amazing hotel, the room was wonderful, the bar is excellent and restaurant first class , thank

breakfast room service again excellent

downside of my stay was that there was no phone in the room so we had to go downstairs to order room service

a pool a spa something for the kids at the fun factory the food is very good and the staff were guest

great breakfast options. great outdoor areas esp in the sun.

breakfast if ordered via room service was a different menu than when in the restaurant, where we offered buffet

gym and leisure facilities are good too

room was amazing and staff + room service was on top form even though a thought a booked a different room from

are amazing, pool steak and sauna :) the bathroom was stunning the bath was huge so relaxing

beds were extra comfy, rooms were very spacious, staff were friendly and the breakfast room service was amazing

enough swimmer to keep up with the people going clockwise and didn't want to go in amongst the kids splashing

wifi could be better

breakfast staff not very attentive. had to ask for tea twice, but not a huge deal.

room service a little expensive at 4 charge per person plus cost of food/drink

as i had help up and down stairs but would ve been a struggle if i hadve been alone with the kids

plenty of free parking

good too depending on what your looking for rooms lovely but a bit costly for hotel without a spa or pool or

fantastic property.. value for money. ample of free parking available at hotel

food was excellent,so much so we opted to dine in both evenings lovely spa bath and very helpful polite staff

wifi was very poor, made working a challenge

friendly staff, lovely room, good car parking

location was perfect .. breakfast was great and the hotel was beautiful

no laundry service for guests

we were disappointed that there was no 24 hour guest laundry service offered

the room description said it had a spa bath, but it turned out it was just a standard bath

excellent room service. attention to detail

wifi very inconsistent, known problem

restricted room service (due to covid and i fully accept that).

bar prices for soft drinks and snacks for kids

breakfast surperb

free food for kids good facilities and value for the money

the kids eat free was a great offer

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

stayed at the hotel with our pet dog, who is a miniature schnauzer

parking validation was easy. short drive to restaurants and laundry facilities.

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

great location in centre of town.comfortable warm room. free parking. welcoming friendly staff.

excellent buffet breakfast, parking was great,no hassle .

central location,room service,nice and clean and comfortable

bar comfortable & friendly

all the bar staff were brilliant made us feel welcome

the bar ladies were beautiful and amazing

music from bar was loud in the bedroom until it stopped at midnight

the bar was well stocked

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

we stayed 10 days pity no laundry facilities.

wifi was not great didnt work in my room

comfy beds and close enough to the airport to walk to at 4:30 in the morning with kids

i requested a late check out for next morning late in the evening and was accepted

we liked the laundry service

proximity to airport. bed was extremely comfortable. room service was good.

unfortunately the wifi was not working and the quilt was a little light weight.

big plus is that they do room service, so breakfast in my room - tbh it could have been hotter but i think that

great selection for the breakfast included in the price

no laundry facilities

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

room itself- ground floor opposite the laundry room

s cold and wet when i arrived) that was a nice welcome , staff helpful and friendly, great wifi, perfect location

friendly staff, very clean and modern, good wifi and facilities. good breakfast

wifi really needs to be sorted

the room was in a different building from the restaurant and there was no room service.

lovely modern room and very kind staff. the bar was cosy for us too.

free wifi that actually worked was a definitely a bonus

overall a very great overnight stay with the kids, thanks

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

constant noise outside the room the room service ended too early

selected this castle hotel because the kids really wanted to stay in a castle

bar lounge was also very cosy and comfortable with great service once again

had to run downstairs for milk or it would come off room service

the gym equipment was a little bit tired and one piece was broken

kids didn't want to go!

everything was great staff friendly and good with kids.

your gym needs to be renovated

clean and modern facilities with plenty of parking

small desk was handy and the wifi worked great in our room

great value, comfortable room. great location and parking. regularly stay.

big parking lot, price is good. bath room is quite new.

there is good wifi and parking

the parking is available at the property which is very helpful

floorboards my pet hate shower handle very stiff to turn no lift no help or interest on arrival at

i had asked for a quiet room with good wifi, got neither

bar and restaurant very good we had a lovely meal and great breakfast

no wifi available in my room

the room was very spacious with plenty of room to work and use the wifi

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

they even did my laundry for a small additional charge

dirty laundry from another guest still in our room when we checked in

superb breakfast - only had the continental but was great selection

free on site parking

laundry facilities would have been useful though i appreciate that might not go with the style of

critique would be there was no dog friendly areas in the public spaces and a small section of the bar would

much else to do on property, no pool, no on-site spa, although they could call and schedule next day for us

dinner in the bar and breakfast in the dinner room were both 5 star

nothing- well maybe a spa and swimming pool would have been the icing on the cake.

cleaners carried dirty laundry through the eating area

better to have laundry

beds sagged a bit in the middle. no blow dryer or laundry services.

no tea making in rooms wifi slow

breakfast was nice, didn't expect to have complimentary breakfast for kids with paying adult, super value for

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

clean and professional service. i was able to get early check in

i d requested an early check in and it was handled brilliantly and gave to me free of charge

everything i like about the hotel best i stayed in breakfast was so nice staff was friendly

the spa is nice but a little out dated but really no complaints.

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

great to find laundry facilities

shower ran hot then cold. room next to laundry so smell in hall was not great.

early check in and free guest laundry albeit dryer needs an upgrade

someone was in and out of cleaning/laundry cupboard late and through the night

laundry was never picked up although it was lying in the room in the right

it was far away from a lot of laundry service places.

45am and not much left and kitchen closed sharp

wifi and mobile network connection from my room wasn't good.

banging about outside the room and all day i abs a late check out

breakfast was great pancake machine was broken for a wee bit but kids loved them when it got sorted

the hotel also has a built in gym and various games in their front lobby such as pool, table football and a

very close to secc. great atmosphere. lived the foer and bar area.

and the wifi was working fine

no laundry service.

gave us a complimentary cake platter and put petals on the bed for mine and my girlfriends anniversary

i used the little gym and was really nice and well kept

early check in friendly staff great room great location for ovo hydro parking next door for £12

i arrived really early due to flight time and wanted to drop off my bags and the staff member on the front desk

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

loved the pool and room size and fomfort edcellent for kids iim looking to book again hopefully next

i had rang the night before about an early check in as we were travelling with kids and no one got back to me

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

the trip was ruined by a 100 laundry bill for one bag of laundry

laundry service not available at hotel

the gym it a bit old and didnt feel clean

handy for town and good parking for 10. excellent pool for kids

staff was very helpful with info on laundry service.

loved that it had laundry and dry cleaning services since i stayed for 12 nights

lack of guest laundry as there were no laundromats nearby.

2 days for a laundry service

i ordered breakfast room service it arrived on time and was delicious.

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

super room, big, comfortatble, wifi great, very nice

it was everything perfect. i got early check in, nice staff.