they put us next door to a laundry room and could hear banging all night from that

didn't like dinner, the tv was terrestrial, so i never enjoyed it, there was no laundry, no fridge in the room

wifi is dreadful. intermittent at best. still only one lift working - that's about 2 years now!

was trouble in the hotel because of the place being to busy and with loads of drunks around the bar and reception

had to buy an extra room for kids

the spa was a nice addition to melt away some stress and just relax

swimming pool, good, parking good and room service was very

wifi was constantly dropping out making it difficult at times to get work done

it was clean, enjoyed the pool and pet friendly.

great location, wifi was brilliant

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

no laundry facilities

room itself- ground floor opposite the laundry room

25 for pet in room with no pet facility, perhaps cat owners would pay 30 to incl a litter box in room

nice restaurant bar area to relax in

wifi could have been better as it kept dropping out and little chance to work in the room as would

location in a quiet zone. river view. clean. pool and sauna.

spa was very good and well equipped with shower gel and lockers with keys

we had wifi connectivity issue in our room 201 and 203... very poor signals

loved the pool and gym

we liked the laundry service

great selection for the breakfast included in the price

easy and early check in

2 minutes from airport, friendly staff, comfortable bed, delucious food and fast room service!

kids had an uncomfortable sleep on a hard as rock sofa bed

we stayed 10 days pity no laundry facilities.

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

good amenities, spotlessly clean and new, good facilities like gym, bistro

we were tired, kids were knackered exactly why i had sorted it pre arrival so i accepted it and stayed

restaurant, however, the staff on arrival were really helpful and friendly, a very stylish hotel, wifi was great

shower not the best wifi poor

stayed 3 times now & never been able to connect to the wifi yet

it provided everything we needed, comfortable bed, spacious room, off road parking and a very reasonably priced

and a special thanks to jack and the girls in room service, as we left behind a box containing jewellery, they

and spacious lounge, great food, ample parking, rooms are clean tidy with tv and simple cloud wifi, central

have been nice if public computers for the internet and laundry facilities had been available

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

no secure wifi

) not sure how secure wifi is

there was a gentleman in a kilt (jimmy i think) who attended to bags and opened the gym for me one

place, great bed, great bathroom, very nice food and room service

that dogs aren't allowed in the dining room, but given that we arrived with him and paid the pet surcharge i

gym is lacking in equipment but ok

i was woken up in the morning by sounds from the reception and kitchen.

noisy next to the kitchen

wifi very very poor in the single room that i was in

good wifi. a bit too loud as the room was exactly under the kitchen. but otherwise all was fine

the wifi was not good.

room service- i had already messaged ahead to get a menu- was told that it would just be what was

property not a chance but if you are missing anything from the room you can get it at asda as room service

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

much staff as not many guests,so atmosphere was cold,restaurant closed,meals in bar area only,or room service

breakfast is lovely

noi wifi in rooms only at lobby.

of the revenue of this hotel is non existent at the moment - airport stays, airport stays plus parking and also

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

also next to a noisy laundry room

location was great. very comfy bed.24hr room service.

it was very modern and had great room service

we phoned down to reception to ask how much breakfast would be for kids and they didn t know

gave us a late check out to 12 at no extra charge

the staff were really friendly and helpful. freshly cooked breakfast

breakfast was nicely cooked,

staff were brilliant, so helpful. great breakfast comfortable beds

late check out at 11am also meant a leisurely pack after breakfast

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

i asked about laundry

the laundry machine noise at night in the 3rd floor

our room was above kitchen and laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

lack of supplies in room. no glasses or bar of soap.

we were very dissappointed that wifi didnt work and we had no signal at all during our stay

staff were good and the room was clean and comfortable, but was disappointed that the bar only opened on weekends

good location, very helpful laundry staff -went out of their way to advise.

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

the laundry service was excellent, timely and efficient

the laundry room music and construction below was very loud and annoying

our room was in the basement next to the laundry

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

were exceptionally helpful , asked for early check in which was facilitated immediately

the view, also the service at the bar was exceptional.

food was good and bar staff very friendly

and then walk through the gym to get into the pool

laundry was never picked up although it was lying in the room in the right

it was far away from a lot of laundry service places.

someone was in and out of cleaning/laundry cupboard late and through the night

gym, despite being spotless and having and ac, could've had a bigger variety of equipment

very pet friendly

no laundry service.

wifi was poor on 7th floor

good little gym as well

free wifi was also handy friendly staff and absolutely delicious breakfast

excellent position and great breakfast

breakfast was great pancake machine was broken for a wee bit but kids loved them when it got sorted

pool table and gym available in the hotel

more staff during the day, sometimes was at reception/bar area waiting for a member of staff not their fault as

pet friendly and outside the new low emissions zone

check in reception staff bar staff very helpful very clean rooms nice touch with a welcome

shower ran hot then cold. room next to laundry so smell in hall was not great.

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

early check in and free guest laundry albeit dryer needs an upgrade

laundry facility was a plus, and moderately priced

great to find laundry facilities

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

pleasant and professional staff helpful with early check in as we were getting dressed for a

wifi was very slow and traffic from the main road could be a problem

very accommodating for our pet beagle building in a superb location.

selected this castle hotel because the kids really wanted to stay in a castle

the spa and gym facilities were fantastic

had food in the lounge bar in the evening, fish and chips were excellent

i had room service and that was also excellent food and service

maybe due to it being pet friendly and money being tight due to covid

very slight issues were spa not having a spa bath and the bar having a poor selection (i

laundry wagons left beside the lifts (level 1)

laundry like hand and bath towels were available on demand

receptionist and helped with early check in

at reception very friendly - early check in accepted , rooms spotlessand very comfortable

nice clean room faclites good free wifi comfy bed

better to have laundry

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

easy and pet friendly

the breakfast bar was also good if you wanted a light snack to start the day - free coffee and tea too

the staff were okay but they briefly lost my laundry

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

a laundry room or a place to dry wet clothes would be nice.

a guest self serve laundry would also make this great hotel even better

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

the same day (24 hours) laundry service should be made available.

- we made use of the gym, pool and spa facilities - fantastic

enjoyed the whole experience, from the lovely room, to the spa , we could not fault anything

laundry service not available at hotel

the trip was ruined by a 100 laundry bill for one bag of laundry

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

pizza from room service was awful!

was amazing bar was not to expensive the breakfast was to die for something for everyone

breakfast was so poor not very much options at all

the kids fell asleep

had our two kids with us, so they used the sofa bed, but the quality of it was terrible - very old mattress and

having the little kitchen was great, the fridge was useful

the kids fell asleep

laundry options are expensive

had laundry room door open at 7

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

breakfast was lovely and we ordered room service from the restaurant and it was really tasty

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service

outlook on to back of buildings with laundry(

body towels had a weird smell, something wrong was with the laundry

laundry was the only problem

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

i like staying here because the gym is decent(a ski erg would top it off) and the pool and sauna are good too

screaming kids in the pool when i was trying to relax.

no laundry slips or bags in room.

all staff were very friendly, opted for room service rather than restaurant as i didn t feel comfortable

clean, minimal, on-site bar and restaurant which was excellent good location.

the bar is absolutely top-notch in every way

an early check in from reception and an added bonus of a later check out which was excellent

5 small window overlooked hotel's bins & dirty laundry

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

wifi terrible

we got an early check in

also my room was ready early so the early check in was a great surprise too

we took advantage of the laundry service and was fab

parking across the street (discounted) with ev chargers

arrival to leaving the staff were amazing the rooms were lovely and clean beds comfortable and breakfast was

great early check in of 2pm and late check out of midday which really makes the difference

the bar was fun and good

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

very fast laundry service

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

when we asked about wifi we were advised you had to be a member only to connect

a get together with friends besides the lobby what is not big enough for the hotel size, no kids allowed in the

noise pollution woken up by laundry of the hotel both mornings at 7am

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

comfy bed, complimentary treats, beautiful breakfast, fabulous service, great staff, everyone of them i met

comfortable rooms good room service dessert. we only stayed one night but would stay again.

room facilities and gym are good

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

as above - woken early by a laundry van!

there were plenty of good eating close by as well as a laundry and supermarket across the road

45 by a laundry van that took ages to unload etc

my knee and they gave me a small bag of ice to put on), breakfast was fabulous to start the day, bar drinks were

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

great same day laundry and really nice food

also, we had our laundry done through the hotels service

i know it can get very busy but reception and room service need to take calls more often as we had to go down

however i did get more milk from the bar with no problems

bar was well stocked and staff were always happy to help

the boutique size, restoration of historic building, location, staff, bar room service and general vibe

room service menu states until 11pm but when you go to order at 10:30 you re told it ended 9:45pm

no room service or evening restaurant, however, lots of restaurants around the hotel.

very nice allowing early check in

loved the spacious room. very comfortable bed. excellent food both at breakfast and dinner.

helpful staff and kids eat free at breakfast which was a bonus

of pool/ spa facilities which didnt reflect in the price

wouldn't stay there with kids (nothing to play, no greenery or playground nearby)

excellent breakfast options

no elevator. lots of stairs. no laundry service.

the bedding was clean so assumed it came straight from the laundry

staff friendly, excellent breakfast and lovely room with very comfortable bed.

breakfast excellent

better wifi

were at the back of hotel and there was a laundry pick up at 2am and we heard the vans getting loaded

liked having an option to send out laundry

) also, online it says there is laundry, but there is not

no laundrette or laundry service

no laundry facilities at hotel. terrible room set up for 3 people. so tiny!

the laundry service was very expensive, compared to other similar hotels.

the price for doing laundry.

would have been great if the hotel have coin / self operated laundry as the next available self operated

a free complimentary upgrade into the junior suite and a complimentary late check out

good bar area

oh and there was dirty laundry on the floor of my room

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

the champagne bar is worth a visit

wifi is terrible

i had pre-booked a rose petal turn up for my wife's birthday

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

wi fi not working did not pick up the laundry like they said they would

location. 24hr service bar in lobby

the wifi was awful, none of my devices could keep connected. couldn't even use facebook

no laundry bag, poor selection of tea coffee

no laundry facilities other than to send out which is expensive and as we only stayed one night not

coin laundry nor the ice machine on the premises

i did like the free wifi, there was a hair dryer, water provided along with the usual tea and coffee plus

a good selection of food to have in your room and it wasn't room service you had to collect

have had self wash facilities so that we could do our own laundry as we were on a long trip

they have facilities such as gym & 24hr bar, but we didn't use

food and drinks at the bar are great as well and topped off with a cracking breakfast

location, bags held for us as we arrived early in the morning

amazingly large room, excellent spa/gym

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

sofa bed for kids was small..

wifi was terrible, stopped trying to use it in the end

nice breakfast with variety of choices even can order omelettes

clean and very comfortable girl at reception was so friendly and welcoming as was the girl at breakfast in the

laundry service

incredibly handy, great to have the same day laundry service.

loved the staff and self-service laundry.

had just discontinued their laundry service, which was one of the reasons we had booked, but the front staff

however at 5:15am fishers dependable laundry arrived and started banging around metal containers both into the

lack of guest laundry as there were no laundromats nearby.

staff was very helpful with info on laundry service.

2 days for a laundry service

loved that it had laundry and dry cleaning services since i stayed for 12 nights

location is perfect and the breakfast choices are very good; wifi connection is great too

selection was poor to other hotels in the city, the room 607 was noisey from the noise of the kitchen fans above

room service is good

loved the mini bar in room

the complimentary mini bar is

great stay! had the option for early check in too! awesome staff.

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

staff didn't exactly speak to eachother there wasn't great communication asked for early check in got one room

time we have stayed here, love this place, breakfast is always great the scrambled eggs is 10

laundry service was so nice

the hotel advertises a laundry service which was, in reality not available

breakfast was soso. is there wifi?

a junior suite was upgraded to a studio suite no charge was a great deal for us including breakfast room was

great people watching from the bar area

laundry facilities would be useful, but in every other respect it was great.

packed breakfast cos we left early. reasonable coffee from machine. fast wifi.

breakfast, staff, wifi, bed comfort, shower all perfect - can't complain about a thing

kids were only allowed to play pool until 9am

central and late check out

the laundry service was good

extremely friendly welcome. quick check in. spotless, comfortable room. lovely breakfast.

the restaurant and coffee bar/drinks bar area is in the lobby and quite small in size, adequate in evening

room is a little cramped for space, and wifi is really poor.

excellent breakfast

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

wifi is a bit slow

was allowed early check in at 11am without any additional cost

i requested an early check in and it wasn't a problem

was also a lot of facilities out of order, such as half the living space, the toilet and the laundry room, which

laundry takes contactless card payments

the laundry was the cheapest i've found in europe - 2 for a wash or dry

the laundry was small and lots of ppl were waiting for their turn

laundry service is just 5-9pm and i wanted a quick wash of my clothes in the morning- not good

the amenities are fantastic offering an outstanding gym with a lovely chill out area to do one s work

the room service was great

had a cocktail at the bar and lloyd was so helpful and made us perfect cocktails

staff were amazing, especially on the front desk, and the bar staff, check in was easy and quick the room was

i found the early check in and late check out really useful as it allowed me to tailor my stay around my travel

left my laundry to get done at 9am and they said it would be done at 5

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

we did not find laundry near.

location early check in space ish room for family and breakfast friendly staff

spare bed for kids could be more confortable.

location, with everything you could need, free laundry was an unexpected bonus

perks included access to a laundry room, pool and table tennis in the lobby and just a general welcoming feeling

the complimentary laundry service was a brilliant surprise

amazing staff .. couldn t be more welcoming or helpful! laundry service was a bonus !

excellent location and very comfortable accommodation friendly staff laundry on site